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Business Profile

Uniforms

DENNIS Uniform

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for DENNIS Uniform's headquarters and its corporate-owned locations. To view all corporate locations, see

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DENNIS Uniform has 15 locations, listed below.

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    Customer Complaints Summary

    • 141 total complaints in the last 3 years.
    • 82 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/28/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased uniform from Dennis uniform in June of 2024 it is now October of 2024 and my sons shirts still have not been fulfilled. I have Tried calling to get an update and I either Get hung up on or they give me an excuse. They also refuse to change the size of the shirts when my order hasnt been fulfilled yet. Its been almost 5 months and they expect that size to still fit the child. So when I do Receive the shirts he wont be able to wear it due to them not getting things delivered on time.

    • Initial Complaint

      Date:10/24/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased school uniforms for my son on Tuesday, October 15 for $189.49 and expected to receive one sweatshirt and three pairs of pants. I received my order with a note on the pack list of "short pick" and realized that I am missing two pairs of pants. I tried to contact the business, but learned days later that they unexpectedly shut down all operations. Recent news reports indicate that they are closing business after 100+ years. I would like a refund for the two pairs of pants that I will never receive.

    • Initial Complaint

      Date:10/22/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an online order with DENNIS Uniform on 8/19/24 for which I paid $72.25 for 2 uniform shirts to be shipped. I placed an additional online order on 8/23/24 and paid $63.64 to have 2 more shirts delivered. At the end of September, I still had not received any of the items I purchased, and I reached out to the company. They sent correspondence via email stating they were struggling to fulfill their high volume of orders, and were unable to meet the shipping timeframes promised at the time of purchase. Two weeks later I received one shirt from the first order, and two weeks after that I received one shirt from the second order. There have been no additional attempts made by the company to communicate or provide any further assistance regarding the undelivered uniforms. Today I discovered that DENNIS Uniform has closed the distribution center responsible for managing my uniform orders. All points of contact have been disconnected, and it is no longer possible to communicate with anyone from the company.

    • Initial Complaint

      Date:10/22/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order *********** I have got the email saying you have received the returned uniform on Oct 3. The uniform is new and never used, and the tag is still on. Why I haven't got my refund? It is already over 14 days after you received. You even charge $9 for return, why it still takes so long? what is the $9 for? service like this should not charge extra for return!Please let me what status right now. I need refund.

    • Initial Complaint

      Date:10/22/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On September 24, 2024, we placed an order for school uniforms for $191.47. Unfortunately, they had to close their operations, which is unfortunate. We are looking for a refund for what we paid and did not receive. There was no communication at the time that we placed the order (less than a month ago) that they would close. We didn't receive any notice and are in limbo for our almost $200.

    • Initial Complaint

      Date:10/21/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order of $382.82 on June *******. This order has only partially been fulfilled. The business has terrible communication and will only email a response saying the items are backordered. If they couldnt fulfill the order it should have never showed available to begin with. These are uniforms needed for a school. I know multiple people who have had the same issues with this company. They take peoples money and then do not send the items.

    • Initial Complaint

      Date:10/21/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased uniforms for my child 6/28/2024. After waiting over three months for the items to even be delivered I discovered more recently that a pair of sweatpants were the incorrect size. The size embroidered on the pants were different from what was on the tag, I reached out to Dennis and they sent me a replacement pair. However, the replacement pair that was sent is also the incorrect size. I am now being told by Dennis Uniform that the Soffee brand which is a substantially lower quality than the normal brand that is sent has a different sizing guide. I checked on Soffee's website and the sizing guide still doesn't match what I am being told. I am being told that Soffee Juvenile medium is the equivalent to a youth xxs 3-4. This is not the case, the soffee juvenile SMALL is what my child would need. I have yet to receive a response about sending the actual correct size and am now without a pair of pants that will actually currently fit my child. This is going on 4 months that I am ultimately without the correct size pair of pants.

    • Initial Complaint

      Date:10/20/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased uniforms in June 2024 , I never received the clothing. Every time inquired about the clothing excuses on when's going to arrive and the clothing never arrives. Very disappointed this happened every year but this has the longest they just not a good business. Theses uniforms are children to wear to school, We only can purchase private school uniforms only from Dennis Uniforms.

    • Initial Complaint

      Date:10/11/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered school uniform for my child in late July 2024, total of $167 or about that amount, rest was refunded because are taking an extra long time to send. Except for PE shorts. I finally got 2 PE shorts, last month ( 2 separate mailings) Both have an upside down Saints/School logos. I told customer service and sent pictures the same day I received the 2nd paid of shorts. They said they were going to send replacement. But none has been mailed. So today, I wrote that if they can pls. Send me prepaid envelope to return these shorts. This place is very frustrating to deal with, customer service answers but with minimal effort to address the main problem of why the customer wrote to begin with. And has a process of making customer discouraged to even process a return. Very tedious, I waited this long to receive at least part of order and received an upside down logos for both shorts sent on separate mailings, with weeks apart. Initially I wanted to see how f all my original order have an upside down logo. So I can do one return. But since it took so long they refunded the rest of order except for the two shorts I have received. To me the logos look like an antichrist logo. It upside down. Please help refund or be sent a prepaid envelope without filling in so much information. I waited for 2 months or more just to receive two items out, that are out of season by now and nonetheless has upside down logo.

      Business Response

      Date: 10/16/2024

      Hello, 

      We understand your frustration and apologize for the negative experiences you've had with our company. We value your feedback and are committed to improving our customer service. A review of your account shows that you reached out regarding the incorrect logo on Sept. 26th, and we processed the replacement order and cancelation request within 40 minutes of receiving your email. A return label was not provided because defective items do not need to be returned. I apologize if this was not clearly communicated at that time. On Friday October 11th, you emailed again asking for a return label and we did inform you that the defective item does not need to be returned. After close of business on Friday you responded asking for cancelation of the replacement and a refund for the defective item instead. This cancelation and refund were processed Monday when we re-opened and an email confirmation was provided. 

      Thank you for your patience, 

      DENNIS Uniform

      Customer Answer

      Date: 10/17/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID 22410963, and find that this resolution is satisfactory to me.

      Sincerely,

      Abigail Abanador

    • Initial Complaint

      Date:10/10/2024

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered several items from Dennis Uniform on June 3, 2024. I received all except for five long sleeved polo shirts. It stated at the time of order they would ship within 2 to 3 weeks. I have called at least four times and was once given an incorrect ship date, and on the other occasions, no estimated ship date. Last week they said they would have a manager call me and no one contacted me. They gave me a 10% discount code which did not work. Dennis is the only place I can buy these required uniform items for my two children and the items are not available in the local store. We need additional uniform sweaters for the winter, and though I do not want to place another order with this company, I have no other way to obtain these items.

      Business Response

      Date: 10/11/2024

      Hello ******, 

      Thank you for reaching out about your delayed order and we apologize for the inconvenience this has caused. We know how important it is to have uniforms ready for the start of the school year, we share in your frustration over the extended delay and appreciate your patience. We value your feedback and are committed to improving our customer service.

      The 5 navy polos on order *********** are in production and expected to be completed by next week. They will ship shortly after completion and an email with tracking information will be provided. 

      In light of the poor experience youve had, we have sent you a DENNIS Gift card. This will arrive via email, has no expiration date and can be used in-store or online. 

      Thank you

      DENNIS Uniform

      Customer Answer

      Date: 10/15/2024

       
      Complaint: 22406179

      I am rejecting this response because I still do not have a tracking # or an ETA for the 5 shirts I ordered in June. A gift card is not useful for items I will not receive. 

      Sincerely,

      ****** *******-******

    DENNIS Uniform is NOT a BBB Accredited Business.

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