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Business Profile

Uniforms

DENNIS Uniform

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for DENNIS Uniform's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 141 total complaints in the last 3 years.
    • 82 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/04/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Complaint Summary:I am filing this complaint regarding Dennis Uniform due to significant delays in fulfilling my order and poor customer service practices. Despite multiple attempts to resolve the issue through their designated communication channels, I have received little to no helpful response. Description of the Problem:On 7/8/24, I placed and order for school uniforms through Dennis Uniform, which is the exclusive supplier for my child's school. According to their website, orders should be shipped within 2-3 weeks. However, it has now been nearly 3 months, and I have yet to receive my full order or any clear indication of when it will be shipped. The company's communication practices are subpar. Dennis Uniform does not answer phone calls, directing customers instead to communicate their online ticketing system. When I have submitted inquiries through this system, the tickets are often closed without providing adequate information about my order status or offering a meaningful resolution. The company has repeatedly failed to provide concrete answers regarding the delay. Monopolistic ******************* has an exclusive contract with Dennis Uniform, meaning we are unable to purchase uniforms from other vendors. This leaves us at the mercy of their delays, effectively creating a monopolistic situation in which we have no other purchasing options. This severely limits parents' ability to find timely alternatives and places an undue burden on those waiting for essential school uniforms. Resolution:1. Immediate update on the status of my outstanding orders. 2. Improvement in Dennis Uniform's customer service practices, including providing direct customer support through phone calls. 3. Accountability for delays. Dennis Uniform should be held accountable for this discrepancy between their advertised shipping timelines and the reality of their delays. 4. Consideration for compensation for the inconvenience caused by the delay and lack of communication.

      Business Response

      Date: 10/11/2024

      Hello,

      We understand your frustration and apologize for the negative experiences you've had with our company. We value your feedback and are committed to improving our customer service.   

      The information provided to you at the time of each interaction was accurate and matched the information within our systems at that time. Unforeseen delays from our vendors have occurred however DENNIS Uniform sends out regular automatic email updates for all unfulfilled orders.  We will review our communication channels to ensure better accessibility for our customers incase there was an issue that prevent the receipt of those updates.

      A review of your account shows you requested the cancelation and refund of your outstanding Polo and Cardigan on October 4th and October 7th. Those requests were processed and the items  successfully refunded. 

      In light of the poor experience you’ve had a DENNIS Gift card has being provided to you. This  arrived via a separate email, has no expiration date and can be used online or in-store. 

      We appreciate your patience and understanding as we work to improve our processes and ensure a better experience for all our customers.

      Thank you

      DENNIS Uniform


    • Initial Complaint

      Date:10/01/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order *********** Placed on July 25, 2024 at 10:32 pm The order was only partially filled. The item was needed at the end of August. We were forced to purchase an alternative.we paid over 100 in total. One sweater arrived in the last week and the second item never arrived. We paid ***** for the item that never arrived - this is the refund amount we are requesting

      Business Response

      Date: 10/03/2024

      Hello,

      Thank you for reaching out regarding your cancelation request. Our fulfillment process involves numerous steps and once an order reaches a certain point it is not possible for a **************** agent to cancel the order. At the time of your initial interaction with our team the final item on your order had already been packaged for shipment and was awaiting pick up by ****. Due to that status we have to submit a request for the package to be located before cancelation could occur. Due to the high volume of packages sent each day this request cannot always be actioned upon before the package leaves our facility. The agent did submit a request to see if the package could be stopped and we received confirmation of the package intercept. Your cancelation request was processed, and an email confirmation of that was provided prior to the resolution of this BBB submission.

      We appreciate your patience and understanding as we work to resolve these matters.
       
      DENNIS Uniform

    • Initial Complaint

      Date:09/25/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In JUNE I purchased uniforms from Dennis Uniforms for my granddaughter to wear to school as there is NO WHERE ELSE to purchase the uniforms from and there is NO OTHER uniforms that my granddaughter can wear to attend this catholic school and I have called weekly and emailed and the CANNOT tell me when I will receive my order. My granddaughter NEEDS these bib uniforms ASAP!!!

      Business Response

      Date: 09/27/2024

      Hello, 

      Thank you for reaching out about your delayed order, and we apologize for the inconvenience this has caused. We know how important it is to have uniforms ready for the start of the school year, and we appreciate your patience as we work diligently to fulfill your order. 

      The remaining jumpers on your order are scheduled to expect by date of early October at this time. Your order is a priority and our entire team is working tirelessly to get it to you as soon as possible. We are in communication with our vendors to secure delayed stock as quickly as possible so that estimated date will change as those shipments are rushed to us. We also keep our School Administrators up to date on all backorder concerns.

      In light of this extended delay, we will provide a discount to your order in the form of a $20 refund to the original payment method.

      Thank you,
      DENNIS Uniform

    • Initial Complaint

      Date:09/17/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Returned merchandise was received on 8/28 and 9/8. Email states, Please allow for up to 5 business days for our team to review and process your return before your resolution is issued. Ive received no updates and the only response is things are taking longer with no indication when refunds will be issued.

      Business Response

      Date: 09/17/2024

      Hello, 

      We apologize for the negative experiences you've had with our return process. We value your feedback and are committed to improving our customer service.

      We understand your desire for a timely refund. Our returns department is working diligently to process returns as quickly as possible in the order they were received. Due to a higher number of returns this year we are requiring more processing time. The return package delivered on August 28th was refunded today, and we're working on processing the one delivered on September 8th as soon as possible.

      Thank you for your patience and understanding, 

      DENNIS Uniform

      Customer Answer

      Date: 09/17/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:09/15/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered uniforms for the beginning of school year and they have not been delivered. Have reached out multiple times and they are aweful at following up. I want them to deliver the clothes I have already paid for. This is unacceptable. I would like to also ask for a $100 credit for the horrible way they have treated their customers.

      Business Response

      Date: 09/17/2024

      Hello, 

      Thank you for reaching out about your delayed order and we apologize for the inconvenience this has caused. We know how important it is to have uniforms ready for the start of the school year, we share in your frustration over the extended delay and appreciate your patience as we work to fulfill your order. The remaining skirts on your order were recently received from the manufcturer and will be shipping to you this week. A confirmation email with tracking will be sent as soon as possible. 

      In light of the poor experience youve had, Id also like to offer you a gift card equivalent to 10% of your order issue, which would be $55.  This will arrive via email shortly, and can be used in-store or online with no expiration date. 

      Thank you for your patience and understanding,

      DENNIS Uniform

    • Initial Complaint

      Date:09/07/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Transaction date- June 2, 2024. Website states that any out of stock items ship in 2-4 weeks. Items have not shipped, are not available in the store, and no date was offered by customer service when the item will be back in stock. Shipping fee was refunded, but our school requires these uniform items and we are not able to obtain them 3 months later.

      Business Response

      Date: 09/09/2024

      We understand your frustration and apologize for the negative experiences you've had with our company. We value your feedback and are committed to improving our customer service.

      We know how important it is to have uniforms ready for the start of the school year, and we appreciate your patience as we work diligently to fulfill your order. The remaining pair of sweatpants on your order are delayed from the manufacturer and while we cannot provide a more specific delivery date at this time, rest assured that your order is a priority and our entire team is working tirelessly to get it to you as soon as possible.

      We are in communication with our vendors to secure delayed stock as quickly as possible so that estimated date will change as those shipments are rushed to us. We also keep our School Administrators up to date on all backorder concerns.

      Thank you

      DENNIS Uniform

      Customer Answer

      Date: 09/19/2024

      Hello, 

      This case has not be resolved and I would like to reopen my case. 

      While the company apologized, they also defended their poor business model.  I opted to cancel my order and the company now will only refund me with a gift card (that I originally used to pay), but will not refund me first with the cash I also used to pay.  I asked to receive a call back from a supervisor and the customer service representative said I would hear back in ***** hours.  It is a week later and I have not had anyone contact me.

      Business Response

      Date: 09/27/2024

      Hello, 

      We apologize for the negative experience you have had with our company. We value your feedback and are committed to improving our customer service. While we understand your frustration with the refund received, we cannot refund more than what was originally charged when the order was placed. The order was paid with $160 in gift card funds, and $14.03 onto a credit card. Since we refunded $11.72 to your credit card on 8/19 to reimburse your shipping fee, there was not enough of a remaining balance to refund the sweatpants. 

      A **************** Supervisor will be reaching out to you today to follow up on your call back request, we apologize for the delay, this request was not properly noted by our team at the time of call.

      Thank you,

      DENNIS Uniform

      Customer Answer

      Date: 09/27/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      ***** ******

    • Initial Complaint

      Date:09/06/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      July 18th, 2024 July 22nd, 2024 Order number 13936761000/14070171000 Uniforms in a 2-3 time frame I still have not received my full order.I have reached out to the customer service team since Aug the 14th attached the emails back and forth and not once have they has a solution. It wasn't till today 9/6/24 when they said they could finally ship a belt that was ordered on the 18th that was suppose to have a 2-3 week delivery time. I also noticed that I am not the only one they have scored an F with the better business bureau and there have been multiple complaints about this business. They after a certain threshold of time they should give customers a refund on the order because quite frankly a 2 month turn around time for uniforms is beyond ridiculous, and I don't understand how they are able to stay in business. And now they are doing PRE SALES with a 2-3 week turn around time which is a complete lie, my stuff has taken way longer then that and they were not on pre sale. they are lying to the customers.

      Business Response

      Date: 09/09/2024

      We understand your frustration and apologize for the negative experiences you've had with our company. We value your feedback and are committed to improving our customer service.

      Order *********** placed on July 18th, was shipped across multiple packages delivered between July 22 and August 2. The belt was marked as shipped within the warehouse application on July 31st by the local store. We are not sure what happened to that shipment but are pleased to see that the agent who assisted you on September 6th provided a replacement for that belt which is shipping today via **** tracking number 9400136109687888249957.

      Order *********** placed July 22nd, was also shipped across multiple packages delivered between July 24th and July 29th. You have 2 items outstanding, both have experienced an unforeseen delay and have not arrived from the manufacturer. The same agent who assisted you with the replacement belt provided a refund for your shipping fees and a 10% code for your future order in light of this delay. 

      We are in communication with our vendors to secure delayed stock as quickly as possible and we keep our School Administrators up to date on all backorder concerns that impact their students.

      Thank you

      DENNIS Uniform

      Customer Answer

      Date: 09/09/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *************************

    • Initial Complaint

      Date:09/03/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My most recent email to Dennis Uniform:Good afternoon,I am contacting you for the 4th time, regarding the uniform items I ordered on June 3 that we have still not received as of this morning September 3. Three months have passed. Your *************************** said I would be getting a call back on August 21 regarding the school uniform. I followed up with another member on August 30 who also stated that this matter would be escalated to admin and I still have not received a call back. I have been waiting for a call back since August 21 and it is September 3. At this point, I have ordered uniforms from another company,so I believe it is fair to cancel this order and provide me with two larger sizes, size 12, so she can wear them next year. If you believe this inconvenience (not shipping the uniform when purchased in full, having her in last years uniform for over and month, not not responding to the two phone calls I placed) warrants it, I would like these two uniforms to be comped and my money returned. This frustration comes after last years lack of sending an order when I ordered uniform pants in August and you refunded my money in October with not pants delivered. I will also been contacting Great Hearts leadership to let them know the frustrations we are having since I was referred to your company by them directly *************************

      Business Response

      Date: 09/05/2024

      Hello, 

      We understand your frustration and apologize for the negative experiences you've had with our company. We value your feedback and are committed to improving our customer service.

      To address your concerns, a manager will be reaching out to you directly to discuss the specific issues you've encountered and find a resolution.

      We appreciate your patience and understanding as we work to resolve these matters.

      Thank you

      DENNIS Uniform

    • Initial Complaint

      Date:08/30/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for uniforms on July 18, 2024 at the *****, ******* store. I was told by the Dennis Uniform employee shipping takes 2 to 3 weeks.Order has not arrived. School started on August *******.I contacted Dennis Uniform customer service via email on August 29, 2024 and provided all the information they requested on their inquiry form.I received a response that said they are unable to provide ANY information about the order placed 45 days ago. How is that possible? Are they conducting business in the year 2024 or 1924?

      Business Response

      Date: 09/05/2024

      Hello,

      Thank you for reaching out about your delayed order and we apologize for the inconvenience this has caused. We know how important it is to have uniforms ready for the start of the school year, and we appreciate your patience as we work diligently to fulfill your order. The remaining items on your order are delayed at the manufacturer. Unfortunately, we don't have an estimated delivery date yet because the vendor hasn't provided one. We are in communication with our vendors to secure delayed stock as quickly as possible and we keep our School Administrators up to date on all delay concerns. In light of this extended delay and continued patience, we are sending you a gift card which can be used on a future purchase.

      Thank you for your patience and understanding, 
      DENNIS Uniform

      Customer Answer

      Date: 09/11/2024

       
      Complaint: 22221493

      I am rejecting this response because:

      There is still part of my order I have not received. Dennis Uniform blamed their OWN vendors for the delay and still cannot provide a delivery date . (8 weeks after I ordered)

       

      I order a green polo shirt and a canvas belt, not plutonium to make a Time Machine. It should not take 8 weeks.

      They take orders and make empty promises. 


      Sincerely,

      Lleilany ******

      Business Response

      Date: 09/17/2024

      Hello,

      We understand your frustration and apologize for the negative experiences you've had with our company. We value your feedback and are committed to improving our customer service.

      Since our last response the ** shirt and the Green Polo have entered production and will be shipping once completed. The belts have also arrived and are in the quality control room for review during the unpacking process. An email with tracking information will be provided once the items ship.  

      Thank you for your patience and understanding,

      DENNIS Uniform

    • Initial Complaint

      Date:08/30/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased clothes on 7/7/2024 to get it in by 9/4/2024 when school starts. We have received deliveries bit by bit. Though, 4 items are "preparing for shipping" according to their order update. I called multiple times over the past weeks.2 weeks ago I complained and asked for an escalation contact. I was supposed to be called back within 48 hours.I called a few more times, after 1 week (you're #4, they're behind but you should receive a call back soon), the following Monday (they are still behind but call you back soon, items are still out out of stock and won't be there on time, schools have been notified), today (one shirt doesn't get in by January, most of the others now say somewhat September). They would escalate my request but it may take another week.We spent $500, to order everything 2 months ahead of time and the missing items still show "preparing for shipping" while they're out of stock. Nobody from escalation team called us back, we probably need to buy additional items to compensate. It's cold in the building, too cold for just a shirt. The behavoir of DENNIS is misleading because the status is wrong and indicates that we don't have to take any actions. Escalations doesn't care about customers, or their services is that bad that even after 2 weeks we have not heard back. What is the solution to cover additional costs?

      Business Response

      Date: 09/05/2024

      Hello,

      We understand your frustration and apologize for the negative experiences you've had with our company. We value your feedback and are committed to improving our customer service.

      To address your concerns, a manager will be reaching out to you directly to discuss the specific issues you've encountered and find a resolution.
      We appreciate your patience and understanding as we work to resolve these matters.

      Thank you

      DENNIS Uniform

    DENNIS Uniform is NOT a BBB Accredited Business.

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