Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Helbing contacted me in attempts to help me consolidate my debt. They set up a legal document for me to make monthly payments for each debt discussed. I completed my part and all monthly payments were made on time! A total of $13,000 if not more. Its been 6 MONTHS since last payment was made and no update on consolidating the debt. I have contacted the business numerous times and our representative continues to have no update! I am in the middle of trying to purchase a home for my family and I am getting no where with Helbing! I have a portal and check it weekly for updates but nothing! Theres a savings balance of over $6,000 but again nothing has been resolved! I am demanding resolution or I will have to contact an attorney!

  Business Response

  Date: 05/25/2023

  We have been in touch with and actively working with **********************. Thank you.

• Initial Complaint

  Date:04/14/2023

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In sept 2020 I initiated a contract with Helbing law to settle an acc with *********** I was paying 337.00  I finish paying and now a year later I got a letter from a collection agency saying that I still own them and Helbing never paid them. I contacted them they said it will be settled soon I belief they're thiefts.

  Business Response

  Date: 05/03/2023

  Our office has been in communication with our client. The client is wanting certain accounts settled but one creditor is informing our office that the account was included in a bankruptcy so it can not be settled. The second creditor is informing our staff that the client has disputed this debt and for this reason is not able to be settled by our legal team. We have informed the client of these situations but the client is still wanting them settled, but unfortunately our hands are tied.

  Customer Answer

  Date: 05/15/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  I contacted them in sept 2020,I did everything they asked for,now after three years they are telling me that one of the cards can't be settle unless I pay 600.or 650.more,they are thiefts,I'm 74 yrs old,I send the release of my bankruptcy, if the card was in bankruptcy which it was not,their was settle otherwise my bankruptcy would not have been closed and settled. Thank you for your help,*****************************
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:04/05/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  09-1-2019 through 4-5-23 In total I have paid over 18,400 in that time frame. Helbing Law was supposed to settle with my credit card companies and pay them off. In November of 2021, I ask for a payoff amount and was told a specific amount of money, right under $5000, which would PAY OFF my settlements. In March of 2023, I get a call and they need more money. I ask for payoff statements because I already had one that listed my payoff amount. They sent me a new sheet that just said FEES STILL OWED, that included a BANK FEE. I also was sent payoff sheets that listed EVERY PAYMENT they have made to the credit card companies. So what exactly happened was I paid them huge LUMP SUMS of money and they invested it and paid off my credit cards small amounts EVERY MONTH for the last year and half. So my credit with the companies was NOT settled when I ask for a PAYOFF amount and now they need more money. It seems like they could make the small amount of 561.00 on interest they made off my MONEY they have been sitting on for 2yrs, while the credit companies thought I was making monthly payments. I keep getting calls from CUSTOMER SERVICE that are difficult to understand and can't really discuss my concerns at all. I told them I would pay it off using my debit card and they only want CASH. Well now I know why!! They can sit on it and spread it out a couple of more months. THIS IS NOT what they told me would happen. Initially, I was told they would settle and payoff my debt at my pace. Well I wanted to make it go away in 2019, but apparently that couldn't happen!!!! DO NOT USE THIS COMPANY IF YOU REALLY WANT YOUR DEBT SETTLED. THERE ARE ALOT OF COMPANIES OUT THERE THAT WILL REALLY HELP YOU and make sure your debt is paid in a timely manner.

  Business Response

  Date: 05/01/2023

  Our office has been in constant communication with our client and this matter has been resolved.

  Customer Answer

  Date: 05/15/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:03/28/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  False claims. Company claimed they will help with collector but all they do is take your $$ and leave you worse off then when you first started with them.

  Business Response

  Date: 04/14/2023

  Our office sent our client a breakdown of their entire account but we have been unable to reach our client since then. Please call our office at ************ and ask for *******.

• Initial Complaint

  Date:03/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  HELBING LAW GROUP LLC...**** HELBING..ALLEDGELY AN ATTORNEY...ON DECEMBER 3RD, 2019..HELBING LAW GROUP WAS ENGAGED TO HELP ME SETTLE DEBTS.. AT THAT TIME $359.24 APPROX. WOULD COME OUT OF MY BANKING CHECKING ACCOUNT EACH MONTH FOR 24 MONTHS..THEY ASSURED ME THEY HAD GREAT SUCCESS IN GETTING CONSUMERS BACK ON TRACK..EVERY MONTH MONIES WAS TAKEN FROM ME..STARTED TO QUESTION THINGS APPROX. YEAR 2022, AS ONLY ONE ACCOUNT ALLEDGELY WAS PAID OF $480.00.. ***'S CLUB..ASKED REPEATEDLY FOR PAPER WORK TO BE SENT..EVERY MONTH I CALLED AS PAYMENT WAS TAKEN FROM ME 5TH OF EACH MONTH...NUMEROUS PHONE CALLS, SUPERVISOR ON JANUARY 1, 2022, *************************, I SPOKE TOO..HE ASSURED ME HE WOULD LOOK INTO WHY NOTHING HAD BEEN DONE, SOMETHING WAS WRONG..WAS SUPPOSED TO CALL ME BACK..HAVE NEVER SPOKEN TO HIM AGAIN..*****************, *******, ETC..SO MANY PEOPLE..NEVER ANY PAPERWORKD SENT TO ME..TO DATE $7, ****** PLUS DOLLARS HAS BEEN STOLEN FROM ME..HAVE UNAUTHORIZED THEM TO TAKE ANYMORE MONEY..MY BANK HAS BEEN ALERTED ETC..NOTHING HAS BEEN PAID 4 ACCOUNTS ALTOGETHER..WITH ONE DISPUTE ON ONE I DON'T KNOW ABOUT..THIS IS CRIMINAL..STEALING PEOPLES MONIES..MY CREDIT IS IN HORRIBLE CONDITION..HAVE WRITTEN TO HELBING THEY ARE UNAUTHORIZED TO TAKE ANYTHING ELSE FROM ME..NOW THEY ARE CALLING ME EVERYDAY 60 PLUS DAYS IN A ROW TO GET MORE MONEY..WHEN THEY BREACHED CONTRACTOF DOING WHAT THEY SAID THEY WOULD ACCOMPLISH FOR ME..I AM A 70 YEAR OLD WIDOW..THEY TOOK HALF OF MU MONIES EACH MONTH TILL I WAS QUESTIONING EVERY MONTH WHERE WAS PAPERWORK..TO DATE...HELBING LAW GROUP LLC. NEEDS TO GIVE ME ALL MY MONEY BACK..HAVE REPEATEDLY ASKED THEM FOR ALL FUNDS THEY TOOK FROM ME..SOMEBODY HAS TO INVESTIGATE THIS..HELBING LAW GROUP LLC AS NUMEROUS PEOPLE HAVE BEEN TAKEN BY THESE PEOPLE ACROSS OUR NATION..PLEASE HELP ALL CONSUMERS THAT HAVE BEEN SCAMMED BY HELBING LAW GROUP LLC....************************************* ******* THIS IS STEALING..NOTHING PAID CREDIT RUINED..

  Business Response

  Date: 04/14/2023

  Our office has been in contact with our client and was explained why the representations was cancelled as the last payment made was back in 2022. Also Helbing Law Group had a settlement which was broken due to client not making payments so there was not enough funds to pay on the settlement. This matter is now closed with our office.

• Initial Complaint

  Date:03/23/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up with helbing law group in September of 2022. I made payments monthly to them for 17 months totaling 6000$. They took over 4000$ in up front fees and when it came time settle my debt they said they needed more money or my wages would be garnished!! I cancelled with them and called each creditor to make payment arrangements directly.. my creditors tell me helbing law group hadn't been in touch with them in over a year. I am trying to sue them for not doing what they said they would do for the money they took. They will not answer my calls. Can you please help me get a copy of my contract with them? It would be so greatly appreciated. Thankyou

  Business Response

  Date: 04/26/2023

  We spoke with our client *************************** last week and she was very happy with our resolution. We refunded her monies that she requested and we wish her the best in her future.

• Initial Complaint

  Date:03/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had some credit card debt and they contacted me to consolidate my debt and they keep calling me asking for more money, if I had more money I would have NEVER answered that day. They told me to ignore the calls from my cc companies and now the debt is still on my credit report but they are still taking 2 amounts out of my account every month and I can’t get a hold of nobody at the company. Why is my debt not getting smaller it’s been almost 2 1/2 years?

  Business Response

  Date: 04/08/2023

  OPur office has made numerous attempts to reach our client to no success. Please call our office and ask for ******* at ************.

• Initial Complaint

  Date:03/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Worst company allowed to still operate! Dec 2020 when I signed up and felt like this was best option and told it would be 2 years for 7 creditors with amount of $205 2x a mnth for 2 yrs and be done (Jan 2022). I was late on 3 of accts by maybe 1 mnth and my credit was just being built so I went with it to avoid damaging my credit (it’s worse now) In Aug 2022 after I received a letter 1 of our creditors are taking me to court. I thought the $8000 Helbing had already at this point was being used for setting/paying our creditors. I logged in, seen nothing paid/settled, the bal they call your “savings”was not even close to that amnt. No straight answers were given. They kept putting me off. I received a call from ****** like others after putting in a complaint to BBB. She then started to work on it and changed the system to all settled. In Oct 22 Keisha did reach out to stop the court action for 1 creditor and set up payments of $78 from Oct to Sept 2024 why IDK! She pd the smallest $500 acct. She needed a paymnt of $500 for setting up. Then paymnt on #3 for only $149.93 to go till 3/2023. #4 she set up $180 paymnts to go to 07/2023. I didn’t understand but she kept telling me it had to be done! Since the system said settled we left it for a few mnths then received a call Mar 2023 from Payroll of a judgment deduction of $500 for each check till $8000 was paid. I immediately called, found out about this court order and Helbing was supposed to stop this in Aug 2022 we sent this paperwork in before court, they didn’t handle it. We came up with $7000 to settle this (embarrassing) We had to send $ thru Helbing and they had to pay it. So another $7000 they had. I am up to $20k they did pay it with that new $ but was a nightmare, I almost missed the deadline because of Helbing. Next I got a new call Mar 2023 from another law firm that #6 is taking us to court and no settlement has been set up like Helbing system says so. #7 says settled but I can’t get to a supervisor.

  Business Response

  Date: 04/08/2023

  We have been in contact with our client and the situation is now resolved. Client satisfaction is our number 1 priority demonstrated by our thousands of 5 star reviews.

  Customer Answer

  Date: 04/20/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because: They have not fully resolved and last time I took their word I did put fully and not everything was taken care of. We are waiting on a callback still to move forward. It says settled but no payment or arrangements have been made for ******* *** and they are still having us pay even after we paid the highest debt off on our own which was 7000. 
  
  
  Regards,
  
  
  
  *** ******* 
  

• Initial Complaint

  Date:03/14/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I decided to utilize Helbings services in Feb. 2019 to consolidate debt I had with two creditors. In November 2019 I was made aware of a civil case that was filed against me  with one creditor. I continued to make my agreed upon monthly payments into early 2020. March of 2020 I was notified my monthly payments would more than double in order for Helbing to settle that single case. I realized I had made a mistake going this route and I would not be able to sustain making a payment of more than $1192/month. I decided to take money from my 410K to payoff Helbing completely. It went downhill from there. I have a log 12 different calls I made to Helbing from 2.13.21 6.1.21, speaking to 6 different representatives, all while trying to get an accurate amount of my payoff. I was literally trying to give them money and they couldnt get the amount correct! Finally on 7.14.21 my payment of more than $17K was drafted from my account. One of my cases had been closed or would be as Helbing settled the payments due. I did rest a little knowing that at least one account had been taken care of and that I no longer was making the costly monthly payments.Since that time, I cannot say that anything further has been done to settle my final account. I made calls at the beginning of 2022 to see what, if any progress had been made and was told the previous negotiator was no longer with Helbing and someone new would be assigned and reach out with updated information and have never been contacted. Now March 2023 I have contacted them, and again nothing more has happened, and they give me the same scripted answer. I have savings accrued on my account of almost 5K. I would like my money back seeing as it has been at least 1-1/2 years and nothing more has been donebut theyre working on it. I am convinced they are running some sort of scam as I would believe if they were truly reaching out to negotiate something with someone, they would gladly take some money after almost 4 years!

  Business Response

  Date: 04/03/2023

  Our office is working with our client to come to a resolution. This matter will be handled accordingly.

  Customer Answer

  Date: 04/12/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It is extremely unfortunate that I had to go this route in getting this resolved.  It seems as though the only person doing their job at Helbing is ***************************, as she was able to get my concerns addressed and resolved within a matter of a week and a half.  If anyone is in a similar situation, they should go straight to her and stop wasting their time with literally anyone else at Helbing.
  
  Regards,
  
  *******************************
  

• Initial Complaint

  Date:02/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Oct, 19, 2019, Helbing Law Group promised me that they will handle 6 of my accounts. I have issues with the credit and strive to resolve them by paying about 40%. So far they pay 70% or 75% of only one account. From October 19, 2019 and until October 2021, no recent work or activity was done for almost 2 years until I called them in October 2021. They apologized that no one was working on the files and assured me they will assign someone immediately to start working on the accounts. They have collected their fee upfront. However, this February 2023, I got a summons from a lawyer that was filed with the Essex court for wage garnishment for **** of ******* account. When I spoke to the Helbing representative, he said his manager said they can longer work on my behalf of that account and so I can cancel my entire Helbing account and will get just over $2000 back of all the money I paid over the 3 years. Helbing charged me over $158.84 twice a month from October 2019 until June 2022. To date, they have only settled two of the six accounts. October 2021 and that was when they emailed me a copy of the contract. The address on the contract cannot be verified so I used this address that I found on some of the email I received. If they were working on the files from October 2019 they would have known that the **** of ******* account was going into the wage garnish mode had they contacted the bank or worked on it. They even apologized that no one was working on the files prior to me calling in October 2021. They then assigned someone to do the files and I personally think since October 2022 no way they worked well and that is why they are trying to have me pay only 75 % for each file after having the files for more than 3 years now. They collected almost $10,000.00 and are now telling me I can only get back almost $2,000.00 and now decided to cancel the **** of ******* (asked for hardship) since I showed them the wage garnishment letter in February 2023.

  Business Response

  Date: 03/24/2023

  Our office is working to come to a resolution with our client. At this time we are still working to resolve this matter but we are staying in contact with our client throughout the process.