Complaints

This profile includes complaints for Berkheimer Associates's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Berkheimer Associates

  50 N 7th St Bangor, PA 18013-1731

• 

  Berkheimer Associates

  PO Box 25153 Lehigh Valley, PA 18002-5153

• 

  Berkheimer Associates

  403 S 3rd St Ste B Youngwood, PA 15697-5101

• 

  Berkheimer

  5601 Buffalo Rd Harborcreek, PA 16421-1625

• 

  Berkheimer Associates

  63 E Independence St Gowen City, PA 17872-6830

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/10/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Sept 29, 2023, I received a notice of wage garnishment for the amount of 91.50. I never received any prior notices prior to this and had to call HR at my work to find out who sent it, which ended up being Berkheimer, for non payment of 2022 per capita taxes. The original amount of the tax was $15.00, so $76.50 was charged in fees. By the time we received the letter, the money had already been pulled from my paycheck, for the full amount of $91.50, instead of 10% per pay period which was indicated on the letter. My husband called Berkheimer on 9/29/23 and paid the full amount owed for both of us, in the amount of $187.58, as they had added the same fees to his bill as well. He also paid the 2023 per capita taxes on 10/11/23. I called ***, which processes the wage garnishments, to inquire about refunding the amount taken from my check. They advised they needed a release letter from Berkheimer and provided an email and fax #. This contact information was emailed to Berkheimer twice. I have yet to receive my refund and as of 10/28/23 *** has advised they have not received the release letter. I attempted to contact *** via the email they provided and it bounced back. I would like the money that was garnished from my check refunded, in the amount of $91.50. I would also like to know why the late fees are close to five times over the original amount owed, and why no prior notices were sent to us indicating the bills had not been paid for 2022 until over a year later. Since we received no late notices, I feel at least a portion of the excessive late fees for both my account and my husband's account should be refunded as well. 2023 payment receipt for my account is attached to show normal cost of the per capita taxes.

  Business Response

  Date: 12/08/2023

  December 8, 2023

  Dear *** *****:
  

  I have received your letter dated December 1, 2023 concerning the above named party.
  

  Berkheimer Tax Innovations is a duly appointed local tax collector and the complaint at issue pertains to the collection of local taxes and confidential tax information. The
  taxpayer is afforded certain rights and remedies, including the right to certain administrative appeals, under Pennsylvania’s Local Tax Enabling Act, Local Tax
  Collection Law and the Local Taxpayers Bill of Rights that he or she may evoke.
  

  However, with that stated, it is Berkheimer’s position to resolve any disputes or complaints from a taxpayer amicably where possible. In this regard, Berkheimer has
  made additional contact with the taxpayer to address the concerns contained therein.
  

  Sincerely,

  Customer Answer

  Date: 12/12/2023

  Better Business Bureau:

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me in that the amount of $91.50 has been refunded to me in the form of direct deposit back to my account. I would still like to know why we were not sent notices prior to the wage garnishment that the bills were past due, or why over $75 in fees were added to a $15 tax bill, for both myself and my husband.  Had we been notified, the bills would have been paid well before the wage garnishment would have been necessary and neither your company or we would have had to gone through all of this extensive work and cost to resolve the matter.
  
  Regards,
  
  *************************

• Initial Complaint

  Date:11/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a bill from Berkheimer for 2022 city taxes. I actually owe 15$ I have 75$ in penalty fees which is totally unreasonable and they charge ridiculous fees like $50 WAN fees and late fees, collection notice fees. I did not receive privious notice and find this very unfair especially with such high fees. I would like to have the fees removed from any actual balance that I do owe so that I may pay my actual tax amount.

  Business Response

  Date: 11/14/2023

  November 14, 2023 
  
  Dear *** *****:
  

  I have received your letter dated November 10, 2023 concerning the above named party. Berkheimer Tax Innovations is a duly appointed local tax collector and the
  complaint at issue pertains to the collection of local taxes and confidential tax information. The taxpayer is afforded certain rights and remedies, including the right to
  certain administrative appeals, under Pennsylvania’s Local Tax Enabling Act, Local Tax Collection Law and the Local Taxpayers Bill of Rights that he or she may evoke.
  

  However, with that stated, it is Berkheimer’s position to resolve any disputes or complaints from a taxpayer amicably where possible. In this regard, Berkheimer has
  made additional contact with the taxpayer to address the concerns contained therein.
  

  Sincerely, 
  

• Initial Complaint

  Date:10/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just received a bill from Berkheimer, just like I do every year, but this time they charged me twice for a WAN feeone for $50.00. Can someone please tell me what a WAN fee is? Earlier this year I received a bill from them for taxes I had already paid and income they said was not reported to the Commonwealth, which it was, if they had bothered to look at my W2s. I am currently retired and am not going to work anymore. Will I continue to receive bills from them, if I am only collecting Social Security?

  Business Response

  Date: 11/10/2023

  November 10, 2023

  Dear *** *****:
  I have received your letter dated November 3, 2023 concerning the above named party.
  

  Berkheimer Tax Innovations is a duly appointed local tax collector and the complaint at issue pertains to the collection of local taxes and confidential tax information. The taxpayer is afforded certain rights and remedies, including the right to certain administrative appeals, under Pennsylvania’s Local Tax Enabling Act, Local Tax
  Collection Law and the Local Taxpayers Bill of Rights that he or she may evoke.

  However, with that stated, it is Berkheimer’s position to resolve any disputes or complaints from a taxpayer amicably where possible. In this regard, Berkheimer has
  made additional contact with the taxpayer to address the concerns contained therein.
  

  Sincerely,

• Initial Complaint

  Date:10/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Berkheimer sent my employer a wage garnishment without sending me any documentation first. They state that they did but I have no other papers for it. State they sent it certified but if it was certified I would have had to sign for it which I didn't. Called to get some help from them, yet they state it is not their problem and hung up on me. I want to pay the initial amount with no fees and no wage garnishment. This is total crap.

  Business Response

  Date: 11/27/2023

  November 27, 2023 

  Dear *** *****:
  

   I have received your letter dated November 18, 2023 concerning the above named party. Berkheimer Tax Innovations is a duly appointed local tax collector and the
  complaint at issue pertains to the collection of local taxes and confidential tax information. The taxpayer is afforded certain rights and remedies, including the right to
  certain administrative appeals, under Pennsylvania’s Local Tax Enabling Act, Local Tax Collection Law and the Local Taxpayers Bill of Rights that he or she may evoke.
  However, with that stated, it is Berkheimer’s position to resolve any disputes or complaints from a taxpayer amicably where possible. In this regard, Berkheimer has
  made additional contact with the taxpayer to address the concerns contained therein.
  

  Sincerely, 
  
  

• Initial Complaint

  Date:10/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past several years I have filed both Fed and State and local taxes when working. Today I rec'd a collection from Berkheimer for WAN taxes, and Norco per capita in which I filed paperwork due to unemployment. I have no clue what WAN taxes are, never saw this before and do not owe these taxes. Where do these people come from filing invoices for this?

  Business Response

  Date: 11/06/2023

  November 6, 2023 

  Dear *** *****:
  

  I have received your letter dated October 30, 2023 concerning the above named party.
  

  Berkheimer Tax Innovations is a duly appointed local tax collector and the complaint at issue pertains to the collection of local taxes and confidential tax information.

  The taxpayer is afforded certain rights and remedies, including the right to certain administrative appeals, under Pennsylvania’s Local Tax Enabling Act, Local Tax
  Collection Law and the Local Taxpayers Bill of Rights that he or she may evoke. 
  

  However, with that stated, it is Berkheimer’s position to resolve any disputes or complaints from a taxpayer amicably where possible. In this regard, Berkheimer has
  made additional contact with the taxpayer to address the concerns contained therein.

  Sincerely,

• Initial Complaint

  Date:10/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Berkheimer owes us a court ordered property tax refund dated March 2021. It has been over eighteen months of contacting them, writing and emails. The amount is over $2000.

  Customer Answer

  Date: 10/24/2023

  Thank you. The organization responded and has made efforts to resolve the complaint. 

  Business Response

  Date: 10/30/2023

  October 30, 2023

  Dear *** *****:
  

  I have received your letter dated October 23, 2023 concerning the above named party.
  

  Berkheimer Tax Innovations is a duly appointed local tax collector and the complaint at issue pertains to the collection of local taxes and confidential tax information.

  The taxpayer is afforded certain rights and remedies, including the right to certain administrative appeals, under Pennsylvania’s Local Tax Enabling Act, Local Tax
  Collection Law and the Local Taxpayers Bill of Rights that he or she may evoke.
  

  However, with that stated, it is Berkheimer’s position to resolve any disputes or complaints from a taxpayer amicably where possible. In this regard, Berkheimer has
  made additional contact with the taxpayer to address the concerns contained therein.
  

  Sincerely,

• Initial Complaint

  Date:09/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter stating that for 2020 I owed money (late in 2023 I received this notice). I contact them, they state they’re missing a W-2. I send them the W-2. I receive an email I still owe as the employer did not take out enough tax-which automatically requires that I have to pay a penalty of $25. Next email I get, I don’t owe the money. Two days later I receive a call, I owe the money. My issue is not that I owe, if I owe I’ll pay. My issue is that it took 4 different interactions each time getting a different response. This company is in charge of peoples money! Not one of them on the same page as the other. This is highly inappropriate. If I repeatedly did this at work, I would lose my job! Unfortunately across the state we have to deal with this company which is terrifying! Complete disregard for the fact that any amount of money whether it be $1 or $1000 can effect someone-you can’t be trusted to get the consumer a correct answer. I’m appalled that this is what we have to deal with, but in no surprised. I’ve spoken to a *****, and a *******. **** is the one that wrote back to me in an email that I did not owe, only to call me telling me I did. Perhaps we don’t wait until the statute of limitations is almost up. Feel completely at risk with this company.

  Business Response

  Date: 09/26/2023

  Good Afternoon, 

  I have reviewed your W-2 and your employer did not withhold enough local tax to cover your local tax liability.  The local tax liability for ********* Boro is 1.00%.  The balance remains due.

  Thank you

  Customer Care Specialist

  Berheimer Tax Innovations

  You to Berkheirmer

  Sep 15

  See attached for both W-2's.  I was told that you did not have the W-2 from ************* **** ******.  Based on the document I received, I owe 348.86.  The amount of local tax withdrawn noted on the W-2 from ************* **** ******.  I'm confused as to how I would still owe this amount.  Please advise, I can also have my Accountant review as needed.  

  You to Berkheimer

  Sep 15

  Please disregard, after having this reviewed I understand my employer at the time only took out 0.5%

  Berkheimer to You 

  Sep 18

  I have updated the account with the information provided.  You can disregard the notice that has been received.

  Thank you,

  Berkheimer Tax Innovations

  Customer Answer

  Date: 09/29/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  An apology is not acceptable when it could affect someone’s financial status. I also stated I did not want any further communication with this business, so following directions continues to be an issue. The apology was a waste of time. I’ve paid the money as I did owe it, where is the correction to the staffs inability to effectively communicate accurate answers to their “consumers.” Essentially let’s just leave it as is, nothing corrects receiving 4 different responses from your institution. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:09/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I have just received a letter from Berkheimer tax innovations saying that I owe per capita taxes for the last 6 years for the state of Pennsylvania. I have been a colorado resident for the past 5 years. I explained this to them and was told I still owe for 2017 and they said I owe a per capita tax because I didn’t file local taxes which is incorrect—-I did file local taxes. They are informed me there in a 2017 earned income balance that is due—again, I filed taxes in PA and was not alerted of this balance. Naturally, there are late and delinquent fees associated with said balance, I refuse to pay late fees for balances I do not owe or have not been informed of. I also have asked for a letter explaining all of this and have yet to have that given to me. One employee told me they would waive all late fees if I do indeed owe said balances and another told me she cannot waive late fees. Honestly, I believe their business practices border on criminal and I am contemplating seeking council to investigate, at the very least a class action lawsuit could be coming down the pipe. I wonder how many residents of PA have blindly sent them money without explanation for fear of what may happen.

  Business Response

  Date: 09/27/2023

  September 27, 2023

  Dear *** *****:
  

  I have received your letter dated September 20, 2023 concerning the above named party. Berkheimer Tax Innovations is a duly appointed local tax collector and the
  complaint at issue pertains to the collection of local taxes and confidential tax information. The taxpayer is afforded certain rights and remedies, including the right to
  certain administrative appeals, under Pennsylvania’s Local Tax Enabling Act, Local Tax Collection Law and the Local Taxpayers Bill of Rights that he or she may evoke.
  

  However, with that stated, it is Berkheimer’s position to resolve any disputes or complaints from a taxpayer amicably where possible. In this regard, Berkheimer has
  made additional contact with the taxpayer to address the concerns contained therein.
  

  Sincerely,

• Initial Complaint

  Date:08/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My family is on the second year of bills being sent to wrong addresses, for wrong municipalities and inflated amounts. These are including additional fees for processing and garnishments on top of the inability to pay the "early" amount which can be small or significant depending on the amount. We have reached out to the business on several occasions to correct information and are still not receiving bills and information in a timely manner. We are also not receiving receipts to know if some of the garnishments and new bills have already been paid.

  Business Response

  Date: 09/18/2023

  September 18, 2023 

  Dear *** *****:
  

  I have received your letter dated August 30, 2023 concerning the above named party.
  

  Berkheimer Tax Innovations is a duly appointed local tax collector and the complaint at issue pertains to the collection of local taxes and confidential tax information. The
  taxpayer is afforded certain rights and remedies, including the right to certain administrative appeals, under Pennsylvania’s Local Tax Enabling Act, Local Tax
  Collection Law and the Local Taxpayers Bill of Rights that he or she may evoke.
  

  However, with that stated, it is Berkheimer’s position to resolve any disputes or complaints from a taxpayer amicably where possible. In this regard, Berkheimer has
  made additional contact with the taxpayer to address the concerns contained therein.
  

  Sincerely, 
  
  

  Customer Answer

  Date: 09/19/2023

  My wife spoke to an agent and they had multiple incorrect addresses on file, even though we had filed our taxes correctly and at the same adress for 2 years. They had sent incorrect bills to the wrong addresses, and corrected the adress to another incorrect adress. The updated bills sent, even though they admit were sent to wrong address originally, are still charging late fees for their error. We were also charged late fees for the ones paid over the phone that were billed incorrectly. They have also not provided any receipts for these transactions to verify. Attached is the bill recieced today in certified mail that we are being charged for, along with late fees.

  Business Response

  Date: 09/22/2023

  Hello.

  We reached out to ******************** regarding his additional feedback.  

  *********************************

  Berkheimer

• Initial Complaint

  Date:07/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received 3 certified letters this morning from berkheimer claiming I didn't pay 2008, 2009, and 2012. All beyond the 10 yr statute of limitations. How am I to defend myself and why does it say final notice when I received no other notices. Seems like a scam. My home was obliterated in a ********* creek flood in collegeville and I don't have my records. Why wait this long. They have pulled this before when they said I owed and I already paid. I don't have an extra $600+ dollars. They say I have until Aug 13th. It is July 24. My former employee is going to try to find records but 15 yrs ago? I don't think I was even employed in 2012. Berkheimer needs to stop the harassment of law abiding citizens. I always paid.

  Business Response

  Date: 08/07/2023

  August 7, 2023 

  Dear *** *****:
  

  I have received your letter dated July 31, 2023 concerning the above named party.
  

  Berkheimer Tax Innovations is a duly appointed local tax collector and the complaint at issue pertains to the collection of local taxes and confidential tax information. The
  taxpayer is afforded certain rights and remedies, including the right to certain administrative appeals, under Pennsylvania’s Local Tax Enabling Act, Local Tax
  Collection Law and the Local Taxpayers Bill of Rights that he or she may evoke.
  

  However, with that stated, it is Berkheimer’s position to resolve any disputes or complaints from a taxpayer amicably where possible. In this regard, Berkheimer has
  made additional contact with the taxpayer to address the concerns contained therein.
  

  Sincerely,