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Cable TVs
Service Electric Cable TV, Inc.This business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Service Electric Cable TV, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
1.17/5 stars
Average of 23 Customer Reviews
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Review fromScott S
Date: 05/07/2024
5 starsScott S
Date: 05/07/2024
Hi - I believe in giving Credit when Credit is Due . Over the past years I have had 3 Amazing Experiences with Service Electric Cable Technician **** . **** is a True Asset to Your Cable Company , and should be recognized for his Awesome Customer **********************. He has been at my house on 3 occasions and has always been Kind , Respectful and Truly cares about your clients . **** is one of the Reasons that I continue to use Service Electric !Service Electric Cable TV, Inc.
Date: 05/08/2024
We are happy to hear of the positive experiences you have had with our technician ****, and we appreciate you taking the time to share your feedback. If we can ever be of any further help, please do not hesitate to reach out to us by phone at ************ or via email at ***************** Thank you!Review fromAdonix F
Date: 04/28/2024
1 starAdonix F
Date: 04/28/2024
Terrible service , dont waste your time getting this garbage service.Service Electric Cable TV, Inc.
Date: 04/29/2024
Hello - We apologize for any confusion, however we do not service the zip code provided with this review. It looks like the provider for that area is a separate company called Service Electric Cablevision. You can view their contact information on their website, www.secv.com. Thank you.Review fromdaniel m
Date: 03/18/2024
1 stardaniel m
Date: 03/18/2024
Terrible service all around...constant dropouts on tv, internet gets interrupted left and right....phone calls to their office are a joke....put on hold 10-15 minutes listening to classical music...never receive a call back when they say they will call back....service techs just show up without any kind of notice.
customers in Douglassville do NOT have any choices for service as this is the ONLY company
offering tv/internet service....they have been in business since 1948 and STILL cannot get their
act together!Service Electric Cable TV, Inc.
Date: 04/29/2024
Hello - We apologize for any confusion, however we do not service the ************* area. It looks like the provider for that area is a separate company called Service Electric Cablevision. You can view their contact information on their website, www.secv.com. Thank you.Review fromHeidi E
Date: 01/01/2024
1 starHeidi E
Date: 01/01/2024
Internet service in Holland Township NJ is terrible, but we have no choice of providers, aside from SE. Service goes out frequently, sometimes for over 24hrs, and a call to customer service can do nothing but report the problem, again. We've been told that it is an infrastructure problem in our area. We depend on Internet for our employment and cannot afford to lose service so often. We also pay for high speed Internet, which we never fully receive. Our account is NEVER credited for WHOLE DAYS without service. When a severe storm knocked out power to this area in Aug '23, the surge killed the SE equipment and we requested a new modem. They gave us a refurbished model because they had no new boxes and then CHARGED us for an "UPGRADE?!" How utterly insulting! How dare customers be charged for lack of service, no reliable service and slow response time. Even emails aren't returned until days after the fact. This is what happens without competition. Customers are disregarded and ignored.Service Electric Cable TV, Inc.
Date: 01/05/2024
Hello - We apologize for any trouble experienced with our service, however we were able to locate an account with the information provided, and we can see that there have not been any individual service calls to the home in the past 5 years. We do see calls and emails placed to our office in that span, however the overwhelming majority of those outages were power-related. We report each of those power-related outages to JCPL, and they dispatch their crews to return power to our power supplies. Power-related outages are outside of Service Electric's control as the issue needs to be resolved by the power company. While area residents may have residential power, if the power is off to our equipment, that will result in an area-wide outage. If a customer is having continuous issues unrelated to power outages and they contact our office, we send a technician out at no charge. We also see that the modem was exchanged at our Phillipsburg Customer Care Center in August. The DOC3.0 modem was swapped for a DOC3.1, so there is a change in the monthly rental fee. This would have been explained at the time of the swap. As for the modem being refurbished, every piece of equipment is cleaned and tested before it goes back out with a customer to verify it is proper working condition. It is not abnormal for customers to be given refurbished equipment rentals, as procedures are in place to ensure that each piece is in proper condition. If a problem is experienced with any of our equipment, we will look into and resolve the issue at no charge to the customer. If we can be of any help going forward, please feel free to reach out to us by phone at ************ or via email at ****************. Thank you!Review fromCory M
Date: 10/11/2023
1 starCory M
Date: 10/11/2023
I purchased my grandmothers house when she passed away, she had Service Electric so I continued the service. The billing was under my name and when I would call to make changes to the service, they had no issues at all. When i went to change the name on the account, they required a bunch of paperwork including a death certificate, all of which would need to be completed by my mother and would need to be delivered to them in person because their systems are so outdated.
I called to cancel instead, gave them all of the information (grandmothers and my own) and was told I am not authorized to make changes. I explained I am the homeowner and have been paying the bill for over a year and the lady stated only the "secondary authorized account holder" could cancel, I provided my mothers name and was told she couldn't confirm who the secondary account holder was and then rudely hung up on me.
Service is terrible and overpriced. At least twice a week, at noon (same time) the internet would go out (not just my house either). When I'd call they'd tell me everything is fine and even sent a technician (they'll send one for an "unauthorized user" though) who only looked at my lines, said everything was fine and left. Still the service cuts out like clock-work for the neighborhood and they don't seem to care.Service Electric Cable TV, Inc.
Date: 10/12/2023
While we apologize for any confusion regarding account name changes and authorized users, we would like to explain what happened after reviewing the account. We can see that no one ever returned the name change form that was sent. Even though the account holder is deceased, we still require that the remainder of the form be filled out and be returned to us along with a copy of the death certificate. The form and death certificate do not need to be delivered in person. They can be returned via email, fax, or regular mail. We can even send a prepaid envelope to return it by mail if desired. We can also see that the last service call scheduled for the account was in August of 2022. We do not see any more recent service history or reports of ongoing interruptions in service. We do not need to speak to an authorized user to schedule a service call. We do, however, need to speak with an authorized user to discuss billing details or make changes to the account. We can see that Cory tried calling in to make a change, and did not know the security password on the account. Because Cory is not an authorized user, he was asked to have the account's authorized user call in and update the account. The call was then disconnected by Cory. If we can be of any further assistance, we can be reached by phone at ************ or via email at ****************. Thank you.Review fromDanial P
Date: 10/07/2023
1 starDanial P
Date: 10/07/2023
First, an example, they advertise their internet service for one price. But they do not tell you about the additional prices that are applied that make an increase of 10% for the minimum start of the internet service right off the start.
Then when you have a disconnection, loss of service. They can not give you an answer when you may be getting connection back.
So this service is not a reliable source off the normal work hour schedule. Why? Because apparently first grade repair techs do not work 2nd or 3rd hour shifts. My experiences, loss of connection during the work hour day of the week never takes longer than 1 hour to be reconnected. Weekends or nights, minimum, 3 hours. MINIMUM. RidiculousService Electric Cable TV, Inc.
Date: 10/09/2023
We apologize if there was any confusion when discussing our rates. Advertised rates may not include taxes or fees, but our Customer Service will discuss those items at the time of the call. Additionally, if a customer experiences a loss of service, or if they experience trouble overall with their service, our team is trained to quickly address the problem and find a solution. Some problems with service require a service call, which may not be able to be done same-day. Credit can be issued upon request for trouble, from the time it is reported until it is resolved. Customers are urged to notify our office as soon as a problem begins so it can be quickly rectified. Customers can reach our office for technical support 24/7 at ************, or they can email our team at ****************. Thank you.Review fromHerman M
Date: 05/05/2023
1 starHerman M
Date: 05/05/2023
Billing us for sports programming surcharge $15.20 a month when we don't even have a sports package and nor watch sports. Is this legal? Why?
Broadcast TV Fee of $31.52? Already paying $149.98 for what you call Full Basic Cable. It isn't broadcasted, it is cable. Why?
Why are we paying you a franchise fee of $3.50 a month? Are you paying us for using your services? We are not franchisee's.
Need explanations on above.
These additional rates are crazy and do not seem warranted.Service Electric Cable TV, Inc.
Date: 05/08/2023
We apologize for any confusion, however we have a web page available to subscribers that explains each of the fees in-depth (*************************************************). Broadcast TV Fees are imposed by the broadcast networks. The Sports Programming Surcharge is applied to all Full Basic Cable subscribers, as their subscriptions include sports programming. This Sports Surcharge reflects only a portion of the rapidly increasing charges of sports-related networks. Franchise Fees are fees paid to a municipality to allow use of the public streets and rights-of-way and operate a cable system within that municipality. This is an agreement with the town/city and the cable provider. We ask that subscribers with questions regarding their bill and/or services reach out to us by phone at ************ or via email at ****************. We would be happy to explain each item further. Thank you!Review fromClaire J
Date: 04/24/2023
1 star15-year customer, but only because I’m forced, as it’s a monopoly. I’ve never had continued service. It’s perpetually loading, despite the fact that I have purchased the best of the best they offer. I work for an enormous health network, and it’s crucial that I don’t drop off due to “loading” several times a day. I will leave this horrific company the minute I figure out how to do it. I’ve actually been on hold with them for 30 minutes while they play the most vindictive piano music I’ve ever heard. This happens at least 3 times a year. Also, they mistakenly just sent out incorrect bills to thousands of customers, who freaked out if they were elderly. I wasn’t one, but everyone is talking about it.Review fromTyler A
Date: 01/30/2023
1 starTyler A
Date: 01/30/2023
Terrible service, cocky technical support who feels "it's your routers problem, not ours". Always have had problems with Service Electric. I don't suggest them to ANYONE AT ALL.Service Electric Cable TV, Inc.
Date: 01/30/2023
We apologize for any trouble you have experienced with our service or team. We strive to provide the best customer service possible, however we are not able to troubleshoot equipment that is not ours. We recommend that all external equipment, such as customer-owned routers, etc., is bypassed during troubleshooting so we can ensure all of our equipment is working properly. Our team would be happy to walk customers through bypassing their equipment and troubleshooting while hard-wired from our modem to a laptop/PC. If it is determined that there is a problem with our service and/or equipment, we offer free service calls to all subscribers. Please feel free to reach out to us by phone at ************ or via email at **************** for further assistance. Thank you!Review fromElaine C.
Date: 01/10/2023
1 starElaine C.
Date: 01/10/2023
I have been with service electric cable for 20 years I have never gotten full service internet system is always lagging but never complained about it even Dow there technicians have been to my house and see there is a problem but it has always something to do with outside problems as a fireman my equipment at home depends on internet and if they lag my system goes down and takes a while to go back on line so I upgraded if I’m supposed to get 1000 % all I get now is 100 % and system is turning off and on this months bill came in and they felt $40 dollars should be good for all the years and $40,000 dollars I have given them I had it and I filled a grievance with the Better Business Bureau and asked for a technician again so that once again he can tell me “ yea I see you have a problem and your not getting the speeds your paying for “ ….. I’m not going to write any bad words but right now I’m really mad and I want the world to see who am I …. Elaine C****** / Jesus C******…Service Electric Cable TV, Inc.
Date: 01/11/2023
We apologize for any inconvenience. We want our customers to receive the quality service they pay for, and urge our subscribers to reach out as soon as a problem occurs so it can be quickly looked into and rectified. While it may unfortunately take more than one service visit to resolve a problem, once the issue is reported to us we work to find a resolution as fast as possible. We will also issue credit based on when the problem was reported and when it was resolved. If you have any questions or concerns, please reach out to us by phone at ************ or email at ****************. Thank you!Elaine C.
Date: 01/12/2023
At my new address that I have been here for 2 years the same technician has been coming here and sees it’s not from my home it’s from the area and your ground wiring I have been reporting this issue of lagging and problems with my Internet but everything is always resolved with a Band-Aid but never fully healed as if now my service just went down again, and I gave another call please speak to the technician that comes to my home. He is one of your best and works hard at what he does and I do not blame him. but he also agrees that is a shame that $40 as a credit. it’s shameful when I have provided in the past 20 years of being a loyal customer and $40,000 invested in your company.I’m still having issues and you are aware that you have service electric trucks in my neighborhood trying to put band-Aids on things and this has been going on for years , as a fireman I don’t have the chance to call every month to Complain about how slow my internet is when I have to worry about people’s lives when I respond to a emergency call it’s up to you to see that I have not been getting the speeds I’m paying for if your technician can see it and pen data can’t see it then why doesn’t Billing see it and adjust accordingly every month I just keep doing the responsible thing and keep paying my bill so now I’m complaining after 20 years $40,000 invested and you wanna give me $40 dollars credit that my bill is normally $138.00 and the bill arrived $138.00 so not only I didn’t get the pennies you send me but when I called to complain your rep agreed I should write a letter so I did “ better Business Bureau “ now your management next Mr John Walson Jr “ presidentElaine C.
Date: 01/19/2023
On 01/19/2023 I received a call from service electric cable representative “Courtney” informing me that the crew has been working hard to fix my problem and as a apology for the inconvenience they have given me a month of free service & 6 months of eero equipment for free I’m happy with the outcome and my service is getting better , thank you service electric cable for understanding my problem and helping…Elaine C.
Date: 01/29/2023
01/29/2023 I’m still having issues with my cable and I have been trying to connect the better business bureau and they even don’t call me back so who do I go to for help….Service Electric Cable TV, Inc.
Date: 02/08/2023
Updated response as of 2/8/2023 - I can verify that we have been in recent discussion regarding this account (as recent as yesterday, 2/7/2023), and management is addressing the ongoing trouble experienced with the service. We will continue to work to ensure the problem gets resolved. We apologize for any inconvenience. Any time a problem is experienced, our customers are urged to reach out to us by phone at ************ or via email at ****************. Thank you!
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