Complaints

This profile includes complaints for M@C Discount's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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M@C Discount has 19 locations, listed below.

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  M@C Discount

  Butler, PA 16001

  
• 

  M@C Discount

  1500 W Chestnut St Washington, PA 15301-5864

  
• 

  M@C Discount

  6800 Big Beaver Blvd Patterson Heights, PA 15010-1809

  
• 

  M@C Discount

  4680 Old William Penn Hwy Monroeville, PA 15146

  
• 

  M@C Discount

  1400 Front St SW Warren, OH 44485

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vanity desk for my daughter. We were renovating her room. My fiance and I have purchased from MacBid before and understood that if somerhing doesnt work it's a chance we take and that has happened. When we finally unboxed it, l noticed it was not the product at all. I contacted MacBid to be told I was 5 days over the return period. I asked to speak to a manager to be told no one is going to do anything. If it was the same product and was broken, I would have to accept it but I was not given the product that was advertised.

• Initial Complaint

  Date:04/01/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I won an auction on a stand mixer for my wife on 3/18/24 in Akron, Ohio. Akron is about 1 hour from my house. I drive all the way to akron to find my item is missing!! The help I received there was horrible at best. I was also told it could take 10 business days to get my refund which I still have not received. Today is April 1st. I want 100 M@C bucks for my time that was wasted and the gas I burned driving there. This is stealing in my opinion. How could someone be rated an A on the BBB and have such shady business practices? When I win an auction, the money comes out of my account instantly at 9 a.m the following morning. IMHO my refund should be there the same way. Here it is almost a week later and still NO REFUND!!!! Also this was a gift for my wife I tried to surprise her and got NOTHING! SO FIND MY STAND MIXER AND SHIP IT TO ME!!

• Initial Complaint

  Date:03/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a previous account that was suspended for a failure to pay a reinstatement fee. My wife also had an account with the same business. They permanently suspended her account due to us being married. They refused to provide a number for their account department. They also refused to provide me a number for my complaint being filed.

• Initial Complaint

  Date:03/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I return product that was incorrectly listed...I still have not received my refund.. most store refund in 2 business days. I have been waiting for more that 7 business days

  Business Response

  Date: 03/20/2024

  According to our records, and what we believe is the item in question, there was a return started on this item on 03/13/2024. The item in question appears to be the TRUCKIIPA CAR SEAT COVERS CUSTOM FULL SET IN BROWN and the refund was done with the Buyer's Assurance. Total cost of the invoice with the assurance was $79.12. When a customer does a return with the assurance, they receive all of their money back minus the cost of the assurance. On this invoice, the cost of the assurance was $7.00.

  I will cite our Buyer's Assurance policy for reference.
  2.16. Buyers Assurance - A User may elect to purchase “Buyers Assurance” for any individual item in the auction. This purchase is elected at the time the bid is placed in the auction. The cost for this product is specified at the time a bid is placed. The price will not change as the bid increases. The Buyers Assurance product allows the User to return the Item, for which the product was purchased, within 5 Business Days following the close of the auction. This return is treated as a Preferred Buyers Club return, and a reason is not required to process the refund. If an item is transferred from another location, the User is allowed to return the item within 5 Business Days following the delivery to the pick-up location.

  We quote anywhere from 7 to 10 business days for a refund to complete. This is, typically, a pretty standard quote across the retail industry at large. This does not include weekends or holidays. The return was initiated on the 13th and today is the 20th. Not including the weekend, we are on the 5th business day. We are still well within the maximum time frame we quote. 

  With all of this being said, we are very sorry the customer feels this way. Thank you. 

  
  

• Initial Complaint

  Date:03/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since November 7th, 2023, I’ve spent $16,409 at various M@C locations.
  I frequent 4 locations in SC.
  The quality has significantly decreased. You spend hours loading up your order just to get it home and when you open the box it’s a completely different product, no usable, doesn’t even power on. Then you get to load it back up, stand in line for an hour to try to plead your case to a manger for a refund.
  Recently I have multiple items that could not be located at 2 locations. I took several trips and could not find the items anywhere.
  When I reached out to customer service no one answered or returned my call.
  I attempted email and heard back in a day, to be told “oh well”. That’s a you problem.
  I work full time during the hours that the M@C locations are open and I cannot spend hours in a warehouse hunting something that doesn’t exist.
  When this has happened in the past the item was refunded by Gastonia automatically.
  I’m extremely confused on the processes in place and how each warehouse runs so differently.
  This is not an “open box” issue. I realize that risk. This is integrity of selling someone an item that doesn’t exist or cannot be located and still charging them for the item.
  

• Initial Complaint

  Date:03/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a pallet of items from their Anderson, SC location the pallet was listed as having multiple large expensive items such as a grill, and gym equipment. The pallets description went on the say items were open boxes but not damaged. I paid over $500 for the pallet when we picked it up there was nothing but empty boxes full of trash. We immediately showed the employee who took the pallet out for us and the manager told n duty. We were told there was nothing they could do to call customer service. Upon calling customer service I was told it is there policy that customer may take the risk that boxes on these pallets may by empty. They advertise expensive items on these pallets but again the box may be empty it is all at the customers risk. There is nothing on their website about this being their policy or a warning for consumers that they may pay $500 for trash and empty boxes.

• Initial Complaint

  Date:03/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I won an auction on November 20, 2023. This item was a Christmas gift. The item was listed as Open Box. Due to illness that was going back and forth with my family after Christmas we were unable to attempt to set the machine up until this past weekend (3/2/2024). When we opened the box we noticed that the machine that was in the box was a Cricut Air 2 and not a Cricut Explore 3 as the box and the auction stated. We then went ahead and attempted to set the machine up and found that not only is the item not what it was advertised as but it is also broken and will not operate at all.
  
  I contacted Mac.Bid and was told that it was beyond the refund period but if I felt that the item had been misrepresented I could bring it in for manager review and the manager would determine if I was eligible for a refund. I immediately got a second email telling me that I was not eligible for manager review because it had been more than 30 days since the purchase.

• Initial Complaint

  Date:03/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to say the Manger I spoke to today refuse to give me her name on 3/1 at 1:38 pm was an unprofessional vile human and Chasidy who works there suspended my husband who doesn't even live with 3me- said we were suspended for life when we were paying for the subscription and late fees even though card should have been pulled up automatically to stop those late fees. Then Chasidy said we will not be refunding you even after we are loyal customers. The manager that we spoke to through corporate cussed at my husband and said would never be a customer of ours again. Totally disgusting I will continue filing these reports until that manager is fired for her disgusting mouth to my husband.

  Business Response

  Date: 03/04/2024

  We will start out this response by stating we have no records of this customer or her husband ever speaking with a manager. All of our records show her just speaking with representatives. Also, according to our records, it looks like 2 late fees were refunded.
  It is accurate that her account and her husband's account were suspended. Her account had an unpaid invoice and her husband's account was linked to hers by our accounting department. Both of the agreed to this when they registered to bid with us. I will cite the policy point for reference.

  2.3. Exclusion of Users & Rejection or Amendment of Bids - Without limitation to any other remedies, MAC may exclude any User from any auction and block any registration if the User has breached or threatens to breach these Terms and Conditions or engages in any behavior which MAC in its sole discretion regards as likely to have an adverse effect on the conduct of the auction or the reputation of MAC. Furthermore, MAC reserves the right, in its sole discretion, to exclude products from offers and refuse acceptances, bids or offers, as well as to discontinue auctions or its services altogether at any time or for any reason.

  Thank you.

  Customer Answer

  Date: 03/04/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* ********

• Initial Complaint

  Date:02/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My dad is disabled and wanted this water cooler and i was helping him with the bid in a nut shell we won the bid being that this was his first time and he would have to show up with his ID so we drove a half hour to pick the item up with him and his ID they said they cancelled it and my money would be refunded in a week! First of why would they take it from my credit card if the account wasn't in my name and now i have to wait 5 days for my money and my dad is without the cooler and it could've been settled when i called but NO had me drive a half hour to tell him they cancelled his item he won and was his first time! Very unprofessional the employees were absolutely a mess. The worst customer service ever and i own as business. I want my money for the item an apology also gas Mon we y for my inconvenience! The so called manager Devon M who wouldn't give me his last name No empathy for my disabled father this place needs a training staff for sure.

• Initial Complaint

  Date:02/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had my account setup to only show locations transferable to Rock Hill and to only show transfer eligible items. I have been bidding and purchasing items this way for several weeks. I had already spent a couple thousand dollars.
  Somehow the filter was reset and i didn't notice. I wasn't looking to see if items were transferable or where they were from, as i had it set previously and didn't purposefully change it.
  I ended up bidding on 3 lots in pa. I'm in sc. Also non transferable items from two places across the state.
  I requested to cancel these as this was clearly a mix up. I was told that i had to pay for the PA items and then they would refund me. But i had already paid for the SC items and they refused to refund those. Even though i simply cannot pick them up that far.
  I said it was stupid for me to pay for items and then get a refund. Just cancel it.
  I was highly upset and couldn't understand the backward accounting or thought process. I called this csr a nono word.
  That was at 2pm. I went after work to pick up 110 items that i had already won and paid for prior to all of this. They canceled all of my items and suspended my account.
  From the terms and conditions, me typing a nono word doesn't adversely affect their auction. I also was not currently in an auction for those items anyway. I never failed to pay for items????
  I have no use for this ghetto place any further but did want the items that l had already paid for. All of the workers are super friendly and helpful, but the management and his white girl side kick at the Rock Hill location are mouthy and sarcastic. Most definitely NOT management material. They have no answers and no ability to make any decisions. Ridiculous.
  I want my items that i purchased and paid for prior to this. Those auctions were COMPLETE