Complaints

This profile includes complaints for M@C Discount's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  M@C Discount

  Butler, PA 16001

  
• 

  M@C Discount

  360 Greater Butler Mart Butler, PA 16001-3284

  
• 

  M@C Discount

  1368 Mall Run Rd Oliphant Furnace, PA 15401-7512

  
• 

  M@C Discount

  56104 National Rd Bridgeport, OH 43912

  
• 

  M@C Discount

  1335 Isley Dr Gastonia, NC 28052

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account was suspended to prevent me from purchasing items through their auctions. I was told my account was suspended due to unpaid invoices on prior related accounts. I am certain that all invoices were paid before my account was suspended. I pay a monthly membership fee of $29.99. That fee was deducted from my checking account on 12/26/23. That same day the monthly fee was refunded to me & my account was suspended. I emailed to ask why I've been suspended & was told the decision is made by accounting & was not negotiable. I emailed asking for a receipt of the unpaid invoices & was ignored. Emails were exchanged between 1/2/24 - 1/5/24 regarding why I've been permanently suspended from purchasing auctions items. First they said the suspension is due to unpaid invoices on prior related account, I told them I've only had one account until now. Then they stated it was due to my card being used on a different account for a prior suspended bidder. Then they said suspension is due to unpaid invoices on an account with my same last name. When talking to customer service via phone 1/8/24 I asked for them to provide me the information on unpaid invoices that caused the suspension & was told they don't have access to that information. I asked to speak with someone in accounting who can provide me with that information to justify suspending my account. Customer service said they forward the message but it's likely they will never return my call. I have only used one debit card with my macbid account so the cost of items are automatically debited to my account the following business day. I keep sufficient funds available for the payments. I have no record of any emails from Mac Discount notifying me that I had unpaid invoices associated with my account. They refuse to provide me with the unpaid invoice in question. All they did was refund my monthly membership fee the same day it was paid & then suspended my account permanently. I want my original account reactivated.

• Initial Complaint

  Date:01/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased these items that were listed as open box they are clearly used. The risk of spreading other people's health issues is very serious with today's viruses. I feel these have not only put me in an high risk of exposure but their own employees too. Used is used and these most definitely are used and just open box returns. Their employees should certainly be trained enough to see the difference.

• Initial Complaint

  Date:01/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i have won multiple items over the last 7 days through MacBid. there was a day where i had a couple different purchases and then a couple days consecutively i had one purchase a day. there were 3 puchases in a row that i got notification of a failed payment issue even though there was no change in my billing/card on file and there was more than enough to cover the balance of each won item. In each failed payment email, it clearly states "the ONLY way to complete this payment is to log in online(browser) to pay the invoice manually" yet each transaction i got charged a late fee then MacBid RERAN my bank card for the purchases. re-running my cards a second time for each purchase was against my knowledge as i was under the impression i had to manually pay this myself now. yet macbid made sure to re process my card on their own free will to get payment to go through. This is unacceptable and very unprofessional. I demand a FULL refund for these transactions as the payment was ran without my knowledge or prior approval. Dont try to blame my card as it is NOT prepaid card. It is a huntington bank card. STOP STEALING MONEY FROM PEOPLE

• Initial Complaint

  Date:12/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I won two items under invoice number 6692884 and purchased buyers' assurance on both. If you look at the ending auction times you'll see ID#17091251 was purchased first, with buyers' assurance, and ID#17116234 purchased a few minutes later.
  
  Once both auctions were processed (the lag in the app after the bidding closes) it showed there was only buyers' assurance on one item (ID#170091251). This was incorrect, so I went in person to discuss with the Manager onsite (Butler), explained the situation and they said "no one at M@cBid is able to correct the error".
  
  I returned the first item and am requesting to return the second item. It's obvious we know how the process works, as we purchased buyers' assurance in the past and in this case on the item of similar value just a few minutes before the second item.
  
  We've contacted them at their support line with no response for over 20 days.
  

• Initial Complaint

  Date:12/22/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted customer service to ask if they were open Dec 26 2023 and was told yes they would be open. A friend of mine and I were texting and she found I was talking with the service center and asked if I could do a 3 way call because she had no success in reaching them to help a friend with his account while he was at work. I did and we were disconnected so I called back and Merissa answered they all were discussing his situation and she said that she was disconnecting the call after a discussion that went no where and the services lady decided to close and block my account I lost an item I purchased for Christmas and I drove 2 hours away to pick up…I wasn’t informed my account would be affected when I called back I was told it was because I was associated with her. Most petty company policy I’ve ever dealt with. The manager Debbie refused to respond to me and help rectify the situation and now I’m permanently banned. All for helping a friend of a friend before Christmas… wow

• Initial Complaint

  Date:12/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought some pallets at online auction paid for them on Dec 3 at 11:01 pm the next morning I went into the app tried logging in and couldn't I called had to wait for a return call to get informed my account was linked to a suspended account so mine got suspended also they said I would get a refund within 7-10 days I didn't and now they don't answer or call back so I can find out we're my refund is

• Initial Complaint

  Date:12/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an account with Mac for several years. This past summer (2023) they suspended my account because they said I had filed charge backs. Turned out it was ANOTHER account of a family member with whom I only share a last name.
  I have NEVER filed a charge back and have always paid my invoice in full by auto pay.
  I offered to show MAC my bank statements and my credit union even offered to write and sign a statement stating that there are and have never been filed charged backs to this company. Along with all receipts of my PAID purchases. Which I can still prove to this day...OBVIOUSLY THE MOST EASY PROOF AND SOLUTION.
  MAC denied to see proof but yet still will not reinstate the account.
  Essentially they ban anyone for any reason even if it's not justified. On top of that they would not give me the final items that I paid for and drove 1 hour to pick up. They said they would keep the items and refund me. THAT IS NOT HOW AUCTIONS WORK! My account had already been charged and I drove all that way and the account suspension was not valid.

  Business Response

  Date: 12/18/2023

  The nature of chargebacks are messy and costs not only us, but the customer's bank time and money. Because of this, we do take chargebacks very seriously. When a customer registers to bid with us, they are agreeing to our terms and conditions. Those terms and conditions can be found at [email protected]. I will cite the policy point of the suspension for reference. 
  2.3. Exclusion of Users & Rejection or Amendment of Bids & Offers - Without limitation to any other remedies, M@C may exclude any User from any Selling Event and block any registration if the User has breached or threatens to breach these Terms and Conditions or engages in any behavior which M@C in its sole discretion regards as likely to have an adverse effect on the conduct of the Selling Event or the reputation of M@C. Furthermore, M@C reserves the right, in its sole discretion, to exclude products from offers and refuse acceptances, bids or offers, as well as to discontinue Selling Events or its Services altogether at any time or for any reason.
  Chargebacks do fall under this policy point. In regards to this specific account, our accounting department was able to make multiple links to this one as it relates to the account with the chargeback. Following policy point 2.3, we suspended this account as well. Thank you,

• Initial Complaint

  Date:12/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  M@C Discount is an online auction warehouse. You have a credit or debit card listed on the app to pay for for you purchases. I had listed a cash app debit card. Last summer, M@C's third party transaction processor, Stripe, ran my casp app card and the purchase did not go through. And I was charged $10 late fee for not having a valid payment method. I have a large balance in the account. I called cash app customer service and was told that there was no request for payment submitted. I then called M@C and was told that Stripe did not correctly send request. I was refunded the $10. Flash forward to last week's purchase. I was charged $10 was late payment since the payment did not complete on cash app debit card. I call M@C on Friday and was told to delete cash app card, add new unused card, then re-enter cash app card. I was told by the M@C representative that the cash app card appeared twice on their end and that was possibly why it was not going through. I did as told and was charged AGAIN $10 late fee for a second item I purchased. I call M@C this morning and was told by a different rep that Strip flags prepaid debit cards as risky and stalls processing. However, it stalled long enough to charge $10 late fee plus the original payment ON THE CASH APP DEBIT CARD that it flagged in the first place! The M@C rep said that he is not aware of any place on the app that informs the customer prepaid debit cards will be flagged by Stripe. This, to me, is fraud. The customer is not informed that these cards are glitchy with their third party processor which results in late fees that will not be refunded, even though the problem is on THEIR END and not because the customer has a lack of funds. It is also fraud to stall payment, charge a late fee and then run the payment through. That happened to me twice this past week. M@C and Stripe should notify customers or fix the software.

  Business Response

  Date: 12/12/2023

  We were just advised that the two late fees have, in fact, been refunded. In regards to the claims of fraud or anything related, we reject. When a customer registers to bid with us, they are agreeing to our terms and conditions. In section 2.2 of our terms and conditions, it states that all users and responsible for their own accounts and the actions thereof. I will cite the policy point for reference.

  2.2. Users’ Accounts - Users are assigned an account name and password on registration. Users are responsible for all actions taken under their account name and password and shall only use the Site using their own account name and password. Users must keep their password safe and shall not disclose it to any other person and shall not permit any other person to utilize their account details. Users are required to complete those transactions that occur using their account name and password, whether such transactions are authorized or not.

  In this point it states that, "users are required to complete the transaction using their account name and password." That point puts the transaction completion solely on the purchaser. If, for any reason, a card is not going through, users are able to pay an invoice with another method pf payment. We do give a 24 hour grace period to get an invoice paid before the late fee is assessed. We send an email out to the customer's account notifying them the payment did not go through. We do, however, understand the frustration. Many companies put in potential fraud alerts to help protect consumers and businesses alike. Thank you.

• Initial Complaint

  Date:12/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bid on a sports afield gun safe and won the auction on 12/5/2023. In the images, the safe was open and there was a picture of the override key along with other parts. The description said there were some scuffs on the front.
  
  I drove to the facility in Beaver Falls on 12/6/2023 to pick up the safe. The safe was loaded by fork truck into the bed of my truck. The safe was laid on it's back on the pallet by the workers, with the door closed. The workers said that I was good to go an no paperwork was given to me.
  
  I unloaded the safe on 12/7 from my truck. When i got the safe out of my truck and turned upright, i tried to open the door. it was locked. so i tried to use the factory code (159#) that i saw on an online manual. It did not open. I called the M@C Bid customer support number and they called me back saying that the safe was open but when the door shut it must have locked, nothing they can do about that.
  
  My complaint is that they admit fault but not responsibility. Their customer service agent said its an open box item and it is sold "as-is". However, it was sold as a safe that opens but they locked the key inside.

• Initial Complaint

  Date:12/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bid on a chair and I won the auction. I went to pick the chair up on 10-3-2023 and they could not find the chair it was lost. I went back to the pick up desk and the woman at the desk said they would look for it and email me when it was found. On 10-4-2023 the next day, I received an email stating if the item was not picked on that day it would be considered abandoned and I would get nothing in return because of company policy. Thinking they found it I drove back out but it was still lost and I drove back home again without my purchase. On October 5th I was in the area so I stopped at the location again to see if they found my lost chair. When I went to the desk this time the same woman as before was working and told me the item was now considered abandoned, and there was nothing she could do. I looked at her and said, “I’ve been here three day’s in a row for this same item, how can it be considered abandoned when you lost it?” She said, “Yes, I remember you and know you’ve be here looking for this chair but if the computer says abandoned, there’s nothing I can do”. I asked her how do I go about getting a refund? She said because it was abandoned there was no refund to be had. I said to her, if you paid someone for something and you got nothing in return through not fault of your own, would that be stealing? She said, “yes it would!” I asked her what’s the difference between that and M@C Discount losing my item and not refunding my money. She said, I don’t get the connection! This stuff can’t be made up! I disputed the charge and got my money back but now, they cancelled my account because of the charge back.
  I would simply like someone in a position a little higher than management to take a look at my account and reinstate it. Not everything is cut and dry work and can fit into one policy. The warehouse lost my item. It’s not up to me to pay for their errors. Actually, I probably should’ve contacted the state attorney generals office and let them handle this.

  Business Response

  Date: 12/06/2023

  After review from management, we would ask these questions. Did this customer ask to speak to a manager on scene, or did they call our customer service department? We do have other options for customers as a company. The only record of contact we have from this customer is an email about his account suspension. We have no record of conversation in regards to the item itself prior to suspension. The customer service manager did ask him a question in that email thread, in which there was no reply. This customer, instead, chose to do a chargeback. Chargebacks, by nature, are a very in depth and expensive process for everyone involved. In light of that, we do suspend customer's accounts. The customer agreed to this when they registered to bid with us. I will cite the policy point for reference:
  
  2.3. Exclusion of Users & Rejection or Amendment of Bids & Offers - Without limitation to any other remedies, M@C may exclude any User from any Selling Event and block any registration if the User has breached or threatens to breach these Terms and Conditions or engages in any behavior which M@C in its sole discretion regards as likely to have an adverse effect on the conduct of the Selling Event or the reputation of M@C. Furthermore, M@C reserves the right, in its sole discretion, to exclude products from offers and refuse acceptances, bids or offers, as well as to discontinue Selling Events or its Services altogether at any time or for any reason.

  We still are very sorry the customer feels this way. Thank you.