Complaints

This profile includes complaints for M@C Discount's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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M@C Discount has 19 locations, listed below.

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  M@C Discount

  Butler, PA 16001

  
• 

  M@C Discount

  360 Greater Butler Mart Butler, PA 16001-3284

  
• 

  M@C Discount

  1368 Mall Run Rd Oliphant Furnace, PA 15401-7512

  
• 

  M@C Discount

  56104 National Rd Bridgeport, OH 43912

  
• 

  M@C Discount

  1335 Isley Dr Gastonia, NC 28052

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The auction #1129 was listed as a Philosophy dumbbell but dumbbell was not a Philosophy. The auction was also misleading as it showed a picture of 2 dumbbells and a listed price that matched the cost for a set. The item that was received was not a Philosophy dumbbell. When an attempt was made to correct this at pick up, I was told that there was no returns accepted.

• Initial Complaint

  Date:11/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/10/23 I bid on 4 heaters on their turbo, the app froze and did not acknowledge any bid, you have the option to change the bid once placed, after sliding the bar 4 times to no avail I gave up. I was charged for 16 of the heaters. Turbo you bid qty & money at one time per lot including "all or none" I contacted them & explained the error and told "there had been no complaints about the turbo that day and refused to issue a refund. I asked to speak to a manager I was denied, after explaining in more detail and questioning why it would even allow 4 separate bids exactly the same on the same lot within seconds of each other, I was told she would speak to the manager as they were aware of "several" complaints about the turbo auction in previous days. The manager returned my call and tried to lie by telling me there were no problems and refused my refund "it could not be done" I angrily told him about working in accounting and understanding it could be "done as they process returns all the time" I only wanted refunded the overcharged 12 items @ $15 ea. I would PAY for the 4 I had bid on. This is the response: "This is __ from Mac Discount. I have some good news and I have some bad news. The good news is accounting approved of the refund for the Turbo items. The bad news is, they have suspended your account indefinitely. The decisions are final unfortunately. We do apologize for any inconvenience" I have spent thousands of dollars with this company, employees knew me by name in Robinson, McKee's Rocks and Beaver Falls. I have always been nice, courteous and patient and RARELY returned anything. Because of their app and billing error I am punished. The "right to refuse service" are regulated and as a consumer I have "rights" this is close to if not fraud. Fair trade? I was not allowed to pick up items I had been waiting for all because I questioned their policy and banned. They are also close to being discriminatory as well now, to be determined by my lawyer soon.

• Initial Complaint

  Date:11/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an item online in the amount of $30.28 on 11/14/23 for pickup at the Mckees Rocks location. The company allows 3 business days to pick up the item, otherwise you forfeit the item. The Company website advertises that ALL locations are open on Tuesdays and Thursdays until 8pm. I only purchased my item because I was of the understanding that they were open until 8pm on Thursdays. I arrived at the McKees Rocks location on 11/16/23 (Thursday) at 6:45pm to pick up my item, and the gate to enter the facility was closed. I tried calling customer support immediately and they were closed for the day. I stopped in at the Monroeville location at around 7:30pm to talk to the manager, and they were still open. He told me to call customer support in the morning and they should transfer my item for free due to the Mckees Rocks location shutting down on 11/17/23. I called customer service on 11/17/23 and they refused to transfer my item and refused to issue me a refund for my item. I feel that by advertising ALL locations as being open until 8pm on Thursdays, they influenced me to purchase an item, and by having their location closed when I arrived at 6:45pm and refusing to either transfer or refund my item, they stole $30.28 from me through false advertising

  Business Response

  Date: 11/20/2023

  There are some things the customer did get correct and there are some things the customer did not. First, we do acknowledge what the app and website says about the hours, but what the customer left out is that we sent out a mass email detailing that the McKees Rocks location would be the exception to this. Due to a dispute with the landlord, the McKees Rocks location still had to close at 6pm. 

  The customer was not being honest about what the manager said at the Monroeville location. The manager in Monroeville to the customer to reach out to customer service to see if anything can be done, they did not say we could get it transferred or placed on hold for free. Given the nature of the situation, the customer was able to purchase a hold for the item and that would have warranted a transfer of the item to the Robinson location. This was explained to the customer on the phone and the customer rejected this solution. The customer also rejected picking the item up on that Friday as well. They could have have had someone else pick up the item if needed. 

  We do reject the notion of false advertisement. We did send out that mass email to alert customers of the hours at McKees Rocks. No other warehouses had to change. We did try and offer a solution to this customer, but the customer did not accept. With all of this being said, we are sorry the customer feels this way. Thank you.

• Initial Complaint

  Date:11/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I wasn’t notified that I won a bid online.
  When I found out I won we contacted them. The sold the items but offered no replacements or refund.

  Business Response

  Date: 11/17/2023

  The customer is leaving out a few key details in this case. First, the items in question were bid on and won around 4 months ago and they just reached out to our customer service department yesterday. Second, we checked the email communication records between us and the customer and it did show he was getting all emails from us. Third, any items won by a customer always show up in the purchase history on the app. If the customer had any questions at that time, they were more than welcome to call customer service. If the customer would have reached out within that first month, there might have been something we could have done. With 4 months passing, there wasn't absolutely anything we could do. Thank you.

• Initial Complaint

  Date:11/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The application which is used by the company needs improved. The application allows customers to mistakenly purchase a product with one touch without option to cancel. I was charged 3 times this month (2.99+ tax) each for items I didn't want or know I purchased until my card was charged simply because I scrolled. Customer service refused refunds upon all inquires and denied further discussion. I am certain this is happening with multiple people. It appears to be a scheme they are using in their favor. It's not a good business practice. It's not a lot of money, but a little bit from multiple people goes a long way. I believe that is how a class action suit starts.

  Business Response

  Date: 11/14/2023

  When people first click on the link for the "Last Chance Deals" it states that all sales are final and no returns will be accepted. When a customer places a purchase, they are agreeing to those terms. We always stress to our customers to use caution when they are purchasing or placing a bid. We also always recommend changing the sensitivity settings on their phones or going to clear the cache on the Mac Discount App. Clearing the cache helps the app run at optimal speeds and precision. With all of this being said, we are still sorry the customer feels this way.

  Customer Answer

  Date: 11/15/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  After reviewing all complaints it appears the business never owns their issues nor wants to better their customer experience.  I should not have to “adjust my phone settings” for one app to prevent accidentally clicking and purchasing.  This is fraud.  The business should have to provide details on how many of their last chance deals are abandoned at the warehouse and resold again for another 2.99.  This would show how many people are being ripped off and don’t complain because it’s only 2.99.  
  
  Regards,
  
  
  
  ***** *******

• Initial Complaint

  Date:11/14/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have cancelled my $29.99 membership and even went so far as to change my payment method in my account but every single day they attempt to charge my card that has been deleted from their records and I'm very upset I have emailed them about the issue but to no avail.

  Business Response

  Date: 11/14/2023

  We are not 100% sure what the complaint is here? According to our records, this customer cancelled their membership first in May, then resubscribed to the membership in October. The customer even used a member return in late October. There was an attempted membership payment pull on 11/10 and it failed. We show an official cancelling of the membership on 11/14. We are also showing the customer has tried to pay the $25 reactivation fee multiple times due to multiple unpaid and abandoned invoices from about a month ago. We are only showing one failed $29.99 charge and that was on 11-10. Again, we are not sure what the complaint is here, but we are sorry the customer feels this way. 

  Customer Answer

  Date: 11/14/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have attached screenshots of the failed attempts to take this money on 3 different occasions so they are not telling the truth about only trying once. Also, the payment method they are attempting to take it from has been deleted and replaced with another payment method in my account but they are still trying the original. That worries me because if I deleted this method from my account, then how do they still have Access to that information? And I cancelled the membership way before they attempted to take money for it and it shows in my account as cancelled so what is the issue on their end?
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  ***** ******

  Business Response

  Date: 11/15/2023

  We are not sure how much more we can add to this? We would question the legitimacy of those screenshots. We do not see a date or a balance in account? Also, we would ask the customer if there has been an attempted charge as of 11/14 for the $29.99? Thank you.

  Customer Answer

  Date: 11/15/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. There has not been an attempt made last night so I'm confident that they have fixed the error of my cancelled membership. For the record though, it shows a lack of professionalism to imply that I forged those screenshots instead of responding to why they attempted to take money three times when they said they "only have record of once", and also how they were able to attempt the charge on a deleted payment method. I'm satisfied being done with this company and will never return in the future. I would advise people to think long and hard before getting involved with this company and allowing them access to their payment information. Thank you for your help in this matter BBB.
  
  
  
  Regards,
  
  
  
  ***** ******

• Initial Complaint

  Date:11/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  MacBid is an on line bidding company. They recently added a “last chance” category. I was curious and decided to scroll through the site. I tapped to hard while scrolling and a pop up for an item appeared. I immediately closed the item because it was not something I was going to buy. The next day I was charged for the item.
  
  I went to the pick up location and attempted to speak with the manager. The first thing he said to me was that couldn’t happen because that is not how the app works. I assured him that I did not order the item. He finally said to me you opened the sight, so you bought it.
  
  I made several attempts to call the company but only rec’d a recording to leave a message and they would call me back.
  
  I went to another location to discuss my issue. I was told that the software could track every keystroke that I made. I said great, let’s pull up the account so you can see that I did not authorize the purchase. I was told that the manager had to do that. I said ok, let’s get the manager. I was told that the manager “actually one of the 4 owners” was not there. I asked how I could get in touch with him and was told that he wouldn’t even look at my request, he would just put it in the shredder.
  
  I went home and sent an e-mail to the company. They have not responded.
  
  I then left a message for a call back. Surprisingly I received a call back. I explained my situation and told them I did not authorize the purchase. I was told that I should adjust the settings on my phone, so things don’t pop up if you touch them too hard.
  
  I can’t be the only person this has happened to. It was a small amount of money, so that’s not the issue. The issue is the deceitful treatment and false credit card card charges.

  Business Response

  Date: 11/10/2023

  This customer is referencing our "Last Chance Deals" in which after all auctions close, anything that did not sell on auction will be for sale for $2.99 plus tax until 9am the following day. In the terms of this sale, which is listed right on the main page, it states that all sales are final and no returns will be accepted. If a customer clicks on the buy button, it will purchase the item for the customer. We stress to all customers to exercise caution when searching through these items. We also stress to our customers to either log out of their account or make sure their phone is locked when they are not using the phone or our app. If a customer is invoiced for an item, that means the purchase was made on their account. We reject the characterization of our managers actions and the claims of what they "said." The customer is correct that we do suggest adjusting the settings on the phone or clearing out the cache, or storage, on the app, so it runs at optimal speeds and precision. We are sorry the customer feels this way.

  Customer Answer

  Date: 11/10/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [There is nothing in their app that tells you to change the sensitivity of your device before scrolling through the last chance items…. Because if you tap too hard while scrolling… you buy the item.  At a minimum there should be a yes/no option before they charge your credit card. I believe this is an intentional attempt to trick their customers.  What an awful business practice.  
  
  
  
  Regards,
  
  
  
  ***** *****

• Initial Complaint

  Date:11/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought two battery upright stick sweepers of the same brand for $85.00+-. I expected some issues but what i got was both junk. All the main parts missing, sweeper motor burned up, complete sweeper end gone. I dont buy enough to validate the insurance type option but never the less i got screwed. Helen Keller could have seen that 80 percent of the main parts were gone, and it doesnt take but two seconds to see if they turn on I suggest you hire inspectors who will do their job. I learned a lesson to not trust the company and list $85 bucks. I will be sure and tell my friends that buy alot....

• Initial Complaint

  Date:11/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Suspended my account marked difficult. I have never been difficult with nobody. My spouse and I are separated. He lives in Dillonvale and I live in Mount Pleasant. I do have his credit card that I am able to buy things for me and my kids. And I get suspended for using his card. I have been a customer since they first opened in Bellaire and not once even when they have lost multiple items of mine that I purchased.

  Business Response

  Date: 11/07/2023

  Although we do apologize for the unfortunate turn of events, our decision is going to stand. The customer's ex made a scene at the Bridgeport warehouse in which resulted in the account suspension. Being they were related accounts, it is within policy that the customer's account is suspended as well. Every customer agrees to this when they register to bid with us via our terms and conditions. I will cite the policy point for reference.
  2.3. Exclusion of Users & Rejection or Amendment of Bids & Offers - Without limitation to any other remedies, M@C may exclude any User from any Selling Event and block any registration if the User has breached or threatens to breach these Terms and Conditions or engages in any behavior which M@C in its sole discretion regards as likely to have an adverse effect on the conduct of the Selling Event or the reputation of M@C. Furthermore, M@C reserves the right, in its sole discretion, to exclude products from offers and refuse acceptances, bids or offers, as well as to discontinue Selling Events or its Services altogether at any time or for any reason.

• Initial Complaint

  Date:10/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Zoeller sump pump from Mac Bid in Boardman, Ohio that did not work and when I brought the pump back I was told that I should have tested the sump pump prior to bidding on the item and to properly test the sump pump I would have had to bring in a least 20 gallon of water, install a discharge hose, submerge the pump and plug it in to a 110 volt outlet or I should have bought their insurance policy and for a $22.00 item didn't practical.