Complaints

This profile includes complaints for M@C Discount's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

M@C Discount has 19 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  M@C Discount

  Butler, PA 16001

  
• 

  M@C Discount

  590 Pittsburgh Mills Cir Tarentum, PA 15084-3853

  
• 

  M@C Discount

  800 Vista Park Dr Crafton, PA 15205

  
• 

  M@C Discount

  1465 S Hawkins Ave Akron, OH 44305

  
• 

  M@C Discount

  56104 National Rd Bridgeport, OH 43912

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  THIS IS FOR THE MAC DISCOUNT IN BOARDMAN, OHIO.
  
  I won an auction on an OPEN BOX utility wagon at the Beaver Falls location. They have items for auction that are LIKE NEW, OPEN BOX and DAMAGED. This was NOT marked damaged. I am handicapped, and had someone else pick up this item for me after it was paid for and transferred from the Beaver Falls location to the Boardman location. When I checked it that same day which was 8-9-23, among some things wrong with it, was a completely broken left side of the metal arm to the wagon rendering it not usuable. I called the only number there was that was too their center, i guess and was told there is not a number for the Boardman location that I had to physically take the item there. The next day I brought it back. It was VERY difficult to try and load a 35-40 lb wagon in my vehicle with a braced broken ankle/foot and toes that had surgery on them plus trying to lift this myself with rheumatoid arthritis hands. When I got there, I had to argue with the woman and then asked to speak to someone higher up. She brought over a man and Both told me, I should have came there and got it myself ( which i wasn't able to do ) and that they can't guarantee OPEN BOX items are not damaged. I said why do you have a damaged category then? I wouldn't have bid on it if I had known it was damaged. I got nowhere with them and they apparently thought it was funny that I was handicapped and went there and they got to keep my $37. I feel I should have gotten a full refund as I know of at least one person who got a refund for damaged item. The wagon is not usuable and has been thrown out but i feel a refund is in order. Thank you.

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had made an account with Mac Discount after my wife was suspended and started buying instead of her. Then i had got a message saying i had to go there myself with my id to prove i was a real person! I had went down to pittsburgh and picked my items up. Then i had messaged them online and asked them if someone else could pick up my items because i work full time, they messaged back and said yes they needed id and my bar code. my sister went and picked things up once for me and she went to another place and they wouldn't let her after they told me that someone could pick up my items if they had id! Now they wont let anyone pick up for no reason at all! So i missed pick up some items and decided to delete my account and because i did that that suspended me! but none of this would have happened if they would have just went by what they said. Attached is proof that they said i could have someone else pick up for me! So i am asking that I am reinstated with Mac Discount with someone being allowed to pick up for me.

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I won an item on MAC Discount via a bid. The item was located in Washington PA and I paid for it to be transferred to the Pittsburgh Mills location. After many days I noticed that there was not status update on the item so I called MAC bid to get information on the location of the item. I was told that they had no clue where the item was located and that they were having issues with items because transported out of the Washington location. After this phone call I waited another week before contacting my credit card company to dispute the charge since I did not have the item and they have no idea where the item was. A few weeks later I attempted to get on my account and it was closed due to a chargeback. I called MAC Discount again and kindly explained the situation and was very rudely spoken to. The customer service representative just kept rudely repeating we take people like you who do chargebacks very seriously and you will not be welcomed to use this service. I asked to speak to a manger and was denied stating again they do not want to speak to someone who does chargebacks. I again politely explained the situation and asked them to pull up my account proving I was a great customer until this situation occurred. I then asked why a customer should be responsible paying for an item that the company lost / has no knowledge of it whereabouts. Again the customer service representative rudely repeated the same line about refusing to do business with me.

  Business Response

  Date: 08/08/2023

  For reference purposes, it appears the item in question was the GRACO SNUGRIDE LITE INFANT CAR SEAT BASE. We do confirm the customer did win this in Washington and had it transferred to our Pittsburgh Mills location. For time frame reference purposes, the customer ordered the transfer on 5/9/23, the item left Washington on 5/10/23, and the item arrived in Pittsburgh Mills on 5/19/23. It was picked up on that day as well. 

  Here is the pick up time stamp for reference:

  05/19/2023 02:57 PM
  Devyn.loh Pittsburgh Mills - A PICKUP

  As you can see, this item was not lost, but it is actually in the customer's possession. This leads us to ask, was the chargeback levied under false pretenses then?

  M@C Discount quotes 3-10 business days for a transfer to be completed. We are not able to track an item logistically due to how our transfers operate. All of our customer service representatives are trained to inform a customer of this.

  We also do take chargebacks very seriously. The customer service read said that exact line, not what the customer is claiming. It is a process that costs all sides time and money. Also, in instances like these where the customer has the item, costs even more. The suspension was and is a decision that came down from our accounting department. They have the final say in all of these cases.

  With all of this being said, we are sorry the customer feels this way and we wish them the best on their future endeavors. 

• Initial Complaint

  Date:08/04/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Everything started off great when buying from Mac originally. The first time I was yelled at by a store employee was at BF location and we were running late to the store and had spoke to someone on customer service line and they said they were open til 6 to go ahead in! We got their doors locked at 5:50pm and wouldn’t let us in!
  
  2nd and final straw was I went to Washington where they told us only “30 items per cart” where i replied “even if their little” he looked at me I looked at him and I quote you I said “whatever “ and walked away he continued to ramble on and said go see a manager!
  
  Then I checked out loaded all my things and see another item had showed up. So I went back in to get it and while I was there I asked if they could check that box for my other 2 items! You would have thought I asked them to take me to a 5 course dinner!
  
  All in the mean time I had someone with for a whiteness that can back my store up. But by 5pm I was suppended/banned from Mac FOREVER. With out anyone listening to my side of the story or anything!
  
  All to say I verbally abused someone over the word “whatever” I have been nothing but polite! I go in get my things and get out! It’s way to hot in those stores to stay long anyways!
  
  Mac is only listening to what they want and banning people that did no wrong and they shouldn’t have a A+ ratting because they are not worth of that at all!
  
  I’m asking that my band be lifted and I not be treated like a criminal because I’m not! Not even a traffic ticket!
  
  All this is optioned by an employee and if you’d ask others they absolutely love and look forward to seeing me every week! So maybe the problem lines within the Mac employees and only believing what they say.
  
  Try to believe your customers or you will lose a lot of business!

  Business Response

  Date: 08/04/2023

  There is a lot to dive into on this one, so we will take it piece by piece. We will first dive into the issue about the Beaver Falls warehouse. We have a confirmation from one of the manager's there that on the day in question, the customer showed up and got out of her car literally seconds before the clock struck 6pm. The removal manager offered to put everything they had their on a courtesy hold, so they would be able to come back and get her items the next business day. We typically charge for hold, this would have given the customer 5 extra business days to claim their items. The customer then started to argue with the manager and then decided to purchase a hold for their items. 

  We will now dive into the issue about the Washington warehouse. It is true the Washington warehouse does put a limit on how many items can go on a cart at one time for check out. That number is actually 20, but customers are able to come back in and get the rest of their items no questions asked. This is to mitigate the risk of theft and to help keep the checkout process as smooth as possible. It was at this point the customer was very rude with the employee and in which the employee directed them to a manager. The customer, subsequently, never voiced any concerns to management in this regards.

  M@C Discount has had multiple incidents where this customer was rude to workers and they were given a verbal warning by the customer service manager. They were then rude again and went to social media and made up lies about some of the incidents. We gave this customer multiple chances to correct their behavior and be in good sanding with us, but they refused. Given all of this, we are still very sorry the customer feels this way and we do wish them the best on their future endeavors. 

  Customer Answer

  Date: 08/04/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  They stated we showed up at 6pm that is untrue we showed up at 5:50! The manger wouldn’t let us in we drove 2 hours and they wouldn’t let us in they kick you right out at 6 on the dot no matter what you are doing! 
  
  in regards to Washington I have a witness to prove I wasn’t rude all I said was whatever and walked away! I was never rude to anyone on the phone as I never spoke to anyone. Never was I given a warning to my face about anything! I also called customer service and they stated there was nothing in my account that was suspendsble wise. I then got home and 2 hours later and I was ban! Then I was told I wasn’t even allowed on the property to be with a friend! Never was I warned to my face! There are multiple other locations I go to and I walk into and they know me by name and love me! Your one employee at Washington completely took it wrong and I have a witness that was with me to prove I wasn’t rude! 
  

  Also last I checked freedom of speech is allowed in the US so there for if I wanted to say something on social media I’m 100% allowed. I was simply stating what had happened and I had a whiteness with me and I stand by what happened and what happened to the customer is always right and trying to please your customers? I’ve had multiple times your employees were rude to me but you don’t see me bashing them over it. 
  

  all I’m asking is you unban me and I won’t say anything else. I just think I was treated unfairly and having a witness something needs to give.
  
  Regards,
  
  ******** *****
  
  
  
  

• Initial Complaint

  Date:08/02/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday, July 21, 2023 I picked up a pallet of miscellaneous toiletry products at the Akron, OH location. I brought them home, very happy with my purchase. As I began to unload the toiletries, I noticed that miscellaneous clothing was put in the bottom half of the pallet. The pallet was half full on the bottom section with all clothing. There is no way I could have known this previous to bidding on it because the clothes were buried underneath the toiletries. I carefully checked the title of the item I was bidding on as I knew it would be going for a higher price since its value stated $1,000. The title of the item was PALLET OF MISCELLANEOUS TOILETRY PRODUCTS. I won the bid and paid $240.00 for this pallet plus the 15% and $2.00 item fee. I was happy and content with the toiletries, but there is no way I want half of the box filled with unusable clothing for me. I took back the pallet the next morning before we left for vacation, and the manager said that I could not return the pallet because pallets were unreturnable. What a waste of money! The manager said for compensation that he would allow me to return a broken coffee machine I purchased. I am a member and already had used my one return. I would like to be refunded for the pallet upon return to you. You cannot misrepresent your merchandise by sneaking in products that are not labeled that way. I have enclosed pictures of the pallet and my purchase. I am asking that you either allow me to return this pallet or credit my account $100.00 for false advertisement and misrepresentation. If you need me to unpack the toiletries to where the clothes are, I would be happy to send that picture to you as well. I reloaded everything up before I took it back last Friday for the return.

• Initial Complaint

  Date:07/31/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Mac Bids/ MAC Discount
  
  Date: 7.23.23 -
  
  Auction Order Number: MAC-15361-379955
  
  Location: Robinson
  
  I won this auction. I have purchased I. The past know the rules of allotted time frames of pick up and payment.
  
  I have a credit card on file so payments are automatically pulled.
  
  I checked my emails and I also checked the app to get my date of pick up and it never populated!
  
  I did however receive an email indicating that I won’t and t was due.
  
  After a day or so went by and I was not seeing the item under my win list which shows a pick up date. I reached out to the phone number on the site of 412.364.1572 and followed up via email.
  I was contacted a few days later informing me that I abandoned my items and therefore no refund would be provided and my items are listed again for auction. I was then informed that they have a system that shows emails being delivered for notification and I can assure you I only received the pmt due notice with No Pickup date!
  They stole my money! Debited my card on file, provided no pick up date then accused me of abandonment of my items!
  I would also like to mention on several occasions I showed up to pick items up and my items were lost! They did offer refunds in those transactions however! Also I do not see any auctions with my items posted as was Informed to me over the phone!
  I believe this is a case of an app malfunction and or my items mysteriously going lost or point blank taken! Then to tell me that you will NOT refund me and put the blame on me for abandonment of items when that simply is not the case is theft and disgraceful!
  

• Initial Complaint

  Date:07/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, Tuesday July 18th, I was charged for an auction I won from said business. The total amount was for $29.35 as listed on invoice number 4656623. The item purchased was a portable air conditioner.
  
  This business operates by holding an inventory of open-box returns and similar. As they cannot vouch for the condition of the items at the time of sale, they offer a "buyer's assurance" option, which is ten percent of your bid, and is the only path to a refund after the item has been picked up from their warehouse.
  
  Naturally, I applied for the buyer's assurance option. Upon receiving the item, I found that a fan blade had been broken off. Initially I thought I would just be able to open the casing and remove the loose blade, but it wasn't until I actually set it down at home to work on it that I realized the entire fan had broken off the motor, and was beyond repair.
  
  Upon viewing my invoice, I discovered that the [email protected] app, which I used to bid for the item, failed to include my purchase of the buyer's assurance option. I emailed their support first, and explained the situation, that I wanted the buyer's protection but the app malfunctioned and failed to include this on the invoice. The service rep, a rude and unhelpful woman by the name of Chasidy, told me the invoice was correct (it was absolutely not) and flatly refused to escalate my ticket to a manager when requested.
  
  I'm requesting a refund, as i was charged for a broken product that I had no time to inspect prior to picking up (due to the address' unusual business hours of 12 PM to 6 PM), and because my request for buyer's insurance was removed due to what I can only surmise is an app malfunction at best, and deliberate fraud at worst. Needless to say, I don't appreciate the unhelpful approach of customer service, who seem to have no desire whatsoever to resolve this situation to my satisfaction. I refuse to be charged for a broken product.

• Initial Complaint

  Date:07/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  M@C Discount has an extremely one sided purchase policy, favoring only the company themselves. I have witnessed countless heated disputes between customers and employees over many things, most notable for this situation being that MAC DISCOUNT stands 100% behind all sales are final. Even if the buyer claims they did not bid on an item, bid on it by mistake, or believes their account was hacked. In all cases MAC DISCOUNT stood behind their policy and insisted this falls solely on the buyer. I have now personally experienced multiple occasions where MAC DISCOUNT has oversold items and simply apologized for not having enough to fill the orders. As can be seen in the attached image, I won 7 generators yesterday. MAC’s APP Confirmed this as can be seen in the photo. When I did not receive an invoice last night or this morning I reached out to their customer service, both via phone and email to inquire about my invoice for these items. Both told me that I did not win anything, that if I had, I would have received an invoice. The woman I spoke to on the phone very politely told me that I do not know how to read the app “that I have successfully been using daily for nearly a year and a half”. After further discussion she asked that I email the screen shot showing I had won and that I would receive a call back. Which I unfortunately never received. Instead I received further emails stating that despite what “THEIR OWN APP” states it does not count unless I receive an invoice. I find this to be very one sided, BUYERS are responsible for their purchases no matter what. However M@C DISCOUNT does not hold themselves to the same standard. They explain everything away and offer the shopper nothing, no compromises, no substitutions, a complete DOUBLE STANDARD. I would like to add that I feel this is a M@C App and M@C policy problem, not an employee problem. I have found the employee to be the best thing about M@C discount

  Business Response

  Date: 07/24/2023

  The customer is technically correct in what was told to them when they called into customer service. The customer was not invoices, nor were they charged for the items in question. When those two tings happen, the customer does not win the auction. After an investigation, the items in question sold out at a higher price in which the customer bid. 

  With this being said, we do hold ourselves to a high standard. If the customer would have been invoiced and paid for the items in question, we would have fulfilled the commitment on our end. Since the customer was not invoiced, there was no commitment to fulfill. We are very sorry the customer feels this way and we do wish them the best. 

  Customer Answer

  Date: 07/24/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

   

  Unfortunately that’s completely untrue and I can prove it! I have provided / attached documentation proving that the vender’s response is a fallacy. On November 30, 2022 I won & was invoiced for turbo auction ******* ****** *********  the following day, December 1, 2022 my bank account was charged for invoice number ******** in the amount of $790.00. I was subsequently contacted by John of Mac Discount via phone who informed me they would be unable to fulfill my WON, INVOICED, AND PAID FOR items because they had oversold them. The venders response is a complete contradiction to their actual practice as I have clearly proven. The vendor will find all this information to be completely accurate should they check their records. Please see the attached documentation for any additional details on that exchange. As I said in my initial report, Mac Discount Policies are very one sided and favor Mac Discount themselves. These policies seem to often be changed when it beneficial to them. I would still like Mac Discount to honor my purchase and provide me with the Generators I DID WIN according to THEIR OWN SITE/APP as can be seen in the attachment included in my initial report. The vender currently has more of this same generator available in upcoming auctions, which shows they have the stock to fill my order. I am once again asking that the vendor honor the sale. I would also like to reiterate that I believe this is a site / policy problem, and in no way feel the employees of M@C Discount are responsible. In my experience The Employees have always been incredibly polite and helpful whenever possible. 
  
  
  Very Respectfully,
  
  ****** ******

  Business Response

  Date: 07/26/2023

  We are, hopefully understandably, a little confused. Did the customer submit this complaint about the generators from July of 2023, or about the extension cords from November of 2022. It does appear those extension cords were invoiced to the customer and picked up. The customer was not invoiced for the generators. Thank you.

  Customer Answer

  Date: 07/26/2023

  This continues to be about the generators.  The information provided surrounding the transaction which involved the extension cords was solely for the purposes of proof that the venders previous claims and statements were 100% false. I strongly suggest the vender recheck their facts.
  

  In their initial response the vender stated:

  ”With this being said, we do hold ourselves to a high standard. If the customer would have been invoiced and paid for the items in question, we would have fulfilled the commitment on our end. Since the customer was not invoiced, there was no commitment to fulfill.”

  The extension cords transaction is EVIDENCE disproving that exact claim. As they could have easily seen in the attachments and with a thyroid check of their records they would see that the Extension cords WERE NOT PICKED UP. Instead after having been “INVOICED AND HAD PAID” M@C Discount (employee named John) contacted me via phone and informed me they were UNABLE to fulfill the order and would refund my payment. I’m not sure where the vender found that this order was filled by them, but I provided the documentation showing otherwise. 
  

  so once again this is entirely about the Generators that I WON via auction and ask that the vendor honor that transaction. As I previously stated and have proven by providing documentation from a previous transaction their claims of HONORING invoiced and paid for transaction is completely false. This is just another case of them overselling items and then not honoring their end of the transaction. Invoiced and paid for or not, the vender DOES NOT honor their sales. The vender has very strict guidelines holding their buyers accountable for all purchases. I only ask that they hold themselves to that same standard. 
  

  Also, I ask that you Please actually read / review the complete message and supplied documents as well as check your facts before replying next time. 
  

  Thank you,

  
  
  
  ****** ******

  Business Response

  Date: 07/27/2023

  We would ask, does the customer have an invoice and a charge for the generators? The customer did have an invoice for the extension cords. We are not misleading here. The customer had received an invoice for the extension cords, they did not for the generators. Thank you.

  Customer Answer

  Date: 07/27/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

   

  Once again, the Vender is completely missing the point. Their self serving excuse is obviously just that, self serving. As I have CLEARLY PROVEN, they honor invoices and charged accounts just as much as they are attempting to honor a confirmation from THEIR OWN APP. What I have is a screenshot from YOUR OWN APP, a screenshot clearly confirming that my bid was filled for 7 of 7 generators. Your site, your problem, and your responsibility to honor the sale. It is M@C Discounts obligation to fill the orders that you sell, and this order clearly states filled in the previously supplied photos. No where did it say that the vender gets to fill their sales at their convenience, or that even though their website / app states a buyer won a turbo auction that it doesn’t count. This is not a buyer problem, this is a Mac Discount Problem. I have previously provided documentation clearly proving beyond all reasonable doubt that the vender’s initial claims were COMPLETELY FALSE. That regardless of what their website and or app states, regardless of whether an invoice is provided, regardless of whether the buyer has paid, M@C DISCOUNTS Does NOT honor their sales. Mac Discount continues to offer absolutely no resolution, continues to ignore all of the facts, and still continues to accept no responsibility for failures in their own system. Continuing to blow off and ignore FACTS, caring only about MAC’s interests. Most frustrating of all, they continue to not take this matter seriously standing behind a claim that has already been CLEARLY DISPROVEN. 

   

  Thank you

• Initial Complaint

  Date:07/10/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Sir or Madam,
  I am writing 0 express my dissatisfaction with the services provided by Mac's Discount, and to register my formal dispute against their business practices. Furthermore, I would like to bring to your attention several complaints that have been voiced by other unsatisfied
  customers.
  Firstly, would like to highlight the issue I personally experienced with Mac's Discount. Despite advertising competitive prices, I recently purchased an item from their store that was grossly overpriced compared to other retailers in the area. Upon discovering this discrepancy, I promptly contacted their customer service
  department to seek an explanation and potential recourse. However, was met with an indifferent and unhelpful attitude,
  leaving me deeply dissatisfied with their level of service.
  Moreover, it has come to my attention that many other customers have faced similar issues with Mac's Discount. A number of individuals have reported instances of misleading advertising, wherein advertised discounts turned out to be nonexistent or significantly less than advertised. This deliberate misrepresentation of prices has resulted in considerable frustration and financial losses for numerous customers.
  Additionally, there have been recurring complaints about the poor quality of the products sold by Mac's Discount. Many
  customers have discovered defects or malfunctions shortly after purchasing items, only encounter significant challenges when attempting to return or exchange them. The lack of a reasonable return policy, coupled with unhelpful and unresponsive customer service representatives, has left customers feeling unheard and mistreated.
  It is evident that Mac's Discount has failed to uphold their commitments to fair pricing, transparent advertising, and quality customer service. As a result, I kindly request that you take the necessary steps to investigate these complaints and hold
  Mac's Discount accountable for their actions.
  
  
  
  
  
  

• Initial Complaint

  Date:07/10/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I didn’t complain when some items I bought were broken, badly used, the wrong color, or not as advertised. I figured the money I saved on other items was worth it. But today, when they refused to let me leave the store with my current PAID FOR items because I was unable to verify a credit card I used one time over 3 months ago is absolutely ridiculous. I don’t carry all my credit cards with me all the time. I had the card and my ID with me that I’ve used for $$$$$$ of purchases since that one time, including all of the purchases I was to pick up today. I wasted a 2 hour drive and regret every dollar I’ve given to M@cbid. I will be canceling my membership and will have nothing positive to say about this business.

  Business Response

  Date: 07/11/2023

  We will ask customers to provide their ID and credit cards to help verify that they are indeed the person paying for a picking up items with us. We do this as to protect the company and the customer in the ever changing landscape of fraud activity. We always try to be vigilant to protect our customers' identity and money. We always strive to be a reputable company when it comes to protecting against fraud. We are very sorry the customer feels this way and we do wish them the best on their future endeavors.