Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/04/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  JG Wentworth has been harassing me with ***** emails DAILY about loan offers or an approval for a loan I did not apply for. My credit is frozen and I did not authorize the use of my person information for this purpose. It has been relentless and I just want them to leave me alone. I am not a customer and never will be. Please remove my information and stop harassing me.

  

  Business Response

  Date: 06/05/2025

  We apologize for the inconvenience this has cause. We have added your email address to our Do Not Contact list moving forward and allow 7-10 days to fully process. 

  Customer Answer

  Date: 06/07/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******* *********
  
  

• Initial Complaint

  Date:05/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In Dec. 2023 I reached out to JG about helping with a debt forgiveness program. They made guarantees that they would work on my behalf to help settle my debt. After a year and a half they have collected over $10k from me, and have not made any attempts to settle 3 of the 6 of my accounts. After several correspondence regarding creditors, settlement offers, and collections notices, they still have not acted on the 3 outstanding accounts. When I asked for a progress ***ort showing how much of my money has gone to fees as opposed to settlements, when these creditors were contacted, and what was discussed I was given no answer. To date I am unable to get any updates on the accounts that have been sent to collections and my credit has suffered incredibly. Then, in a predatory move, they tried to offer me a loan for all of the debt that I had remaining, only to reject me for the loan because they didn't recognize one of the creditors which has been listed on my account since the beginning. At this point I am convinced that I'm going to be paying them forever because they're never going to act on settling any of my debt. Now I'm stuck in some contract where they are taking over $600 a month out of my account, and they are not providing me with any updates. Prior to their loan offer on May 27th 2025, I had not been contacted by anyone at JG Wentworth since 2/24/24. They have shown my account no attention, when I requested assistance, I was told that they don't know how to handle internal and external emails, and again was left without a response. I can no longer get in touch with the account *** who set me up, all of his emails come back as undeliverable. I have records of documents uploaded showing creditors ready to settle and being ignored. I had a settlement offer from a creditor which I received on 7/17/24, the offer was only available until 9/6/24, as of 5/27/25, no one at JG Wentworth claims to be aware of this settlement offer. The document was uploaded on 7/29/24.

  

  Business Response

  Date: 06/05/2025

  Following a review of the consumers enrollment and welcome calls, it was confirmed that no guarantee was made regarding the settlement of all enrolled creditors within six months. The consumer was informed that funds must accumulate over time before settlement negotiations can begin, and that this process would continue throughout the duration of the program until all six creditors are settled.
  The consumer enrolled $37,532.08 in debt into a 48-month program and currently has 31 months remaining. The $600 withdrawal referenced in the complaint is part of the program fees, which are applied upon the successful settlement of a creditor and the initiation of the first payment. These terms are clearly outlined in the agreement signed by the consumer on December 28, 2023.
  Additionally, the loan option offered is entirely voluntary. While the consumer expressed interest in exploring this option, the loan was ultimately not approved following underwriting review.
  We remain committed to working on the consumers behalf to obtain settlements and make payments to creditors as outlined in the program.

  Customer Answer

  Date: 06/07/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23397982
  
  I am rejecting this response because:
  It does not address the concern regarding my requested progress report, nor does it address the negligence with tying my accounts together when I showed that the creditor changed.
  
  Regards,
  
  ****** *****
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 06/09/2025

  We understand that you may not agree with our response, and we can better communicate this with you over the phone. We recommend calling int our offices to discuss. 

• Initial Complaint

  Date:05/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I initiated a cancellation of the account I had with *** Wentworth approximately May 1-5 and was assured that funds would no longer be drafted from my account however a month later they are still taking funds from my account. They were initially hired to consolidate my debt bit after reconsidering I canceled however they are still taking my money and when I call in they say the same thing over and over again this needs to be reported and documented.

  

  Business Response

  Date: 06/05/2025

  We have processed the cancellation of your program. On the original cancellation date, May 20, 2025, a payment draft was already scheduled. Unfortunately, we require at least three business days' notice to halt a scheduled draft, as we must coordinate with your escrow account provider. The payment was not processed due to insufficient funds. A subsequent draft attempt on May 25, 2025, occurred due to a system error during the cancellation process; however, no funds were withdrawn. We apologize for this second attempt. If you have any further questions or need assistance, please dont hesitate to contact our office directly.

• Initial Complaint

  Date:05/24/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are receiving upwards of a dozen JG Wentworth spam emails every day. Please stop! I have asked to be unsubscribed and this seems to have made it worse.

  

  Business Response

  Date: 05/29/2025

  We apologize for any inconvenience this may have caused. We opted you out from communications as of 5/29/2025. Please do not hesitate to reach out with and additional questions or concerns: ************

  Best,

  - JGW

• Initial Complaint

  Date:05/23/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed up for assistance with credit & was told I have complete control of account. JG ********************** will not close nor complete my account. I had to put stop payment with my bank for automatic withdrawal. JG Wentworth would not remove my bank info.JG Wentworth wait time on phone is always over an hour.JG Wentworth will not respond to emails requests

  

  Business Response

  Date: 06/05/2025

  The original response is regarding a different complaint so please disregard. We have been trying to speak with the client to obtain a removal of their last creditor from the program, so we can graduate them for our program. We recommend the consumer to get in contact with our offices and check their email for the document. 

  Customer Answer

  Date: 06/05/2025

  JG Wentworth has *** long hold times & say they send info but the have not!!! I try & call everyday & sent emails. Have copued

  Customer Answer

  Date: 06/06/2025

  
  
   Complaint: 23369898
  
  I am rejecting this response because:JG Wentworth has *** long hold times & say they send info but the have not!!! I try & call everyday & sent emails. Have copued
  
  
  Regards,
  
  ******* ****
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 06/13/2025

  We apologize for the inconvenience and frustration you felt. We did see you spoke with our client service department and have graduated from our debt resolution program. The refund was processed 6/11/2025. We wish you all the best!

  Customer Answer

  Date: 06/19/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  

  It took complaining to BBB before JGWentworth would respond. I tried for over 2 months on my own.

  Thank You BBB
  
  Regards,
  
  ******* ****
  

  
  

• Initial Complaint

  Date:05/22/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I receive multiple calls a day from JG Wentworth wanting me to take out a loan. I have asked every time for them to remove me from their list and they ignore me and keep talking until I have to get loud and only then will they stop their sepal. I asked to be removed from their call list and I am either told they will or simply hang up on only to receive another call a few hours later. It is the same thing every day for the last two weeks. They continue to ignore my requests. I have never signed up for their service or requested a loan or anything from them. They breaking the law and refuse to stop calling me. My next move after this is to contact an attorney if they do not stop harassing me.

  

  Business Response

  Date: 05/23/2025

  We apologize for the inconvenience and appreciate you informing us that you would like to be added to the do not contact list. We have added your information to our list and opted you out of all future communication. 

  Customer Answer

  Date: 05/27/2025

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** ******
  
  

• Initial Complaint

  Date:05/20/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was hung up on 4 times by client service. I have emailed twice with no response. The main company that I was told would settle first has not even been addressed. I have been in the program for months and have questions that nobody will answer. You are recovering fees yet I can't talk to anybody. Please explain why paying customer deserves to be hung up on and ignored.

  

  Business Response

  Date: 05/27/2025

  We apologize for the inconvenience and experience with trying to get in contact with our client service department. We will use this to better our all-around experience for all consumers moving forward. We also hope that your conversation with one of our supervisors was informative and helpful. If you need anything further, please reach out directly. 
  

  Best,

  - JGW

• Initial Complaint

  Date:05/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  JG Wentworth is supposed to make their payment on the 20th of each month to me. They have been late several times. In 2014, I had to employ an attorney to have them spoken to and to compel them to pay the amount of $2600 by the 20th of the month. For a period of time, they had been good, but it appears that they are sliding back into their old habits. The payment was not made and now its costing me more in insufficient funds fees! I want to have my money on time, or even a day or two early, and they will need to repay the cost of $140 extra, to make up for their dereliction of duty on this matter!

  

  Business Response

  Date: 05/21/2025

  We understand your frustration, but after reviewing our records we noticed that the transaction you completed with *** ended April 2025. Therefore, we no longer receive or service your monthly payment. Please call your insurance company Symetra because they are the ones that will be sending you annuity payment starting May 2025. 
  
  

  Best,

  - JGW

• Initial Complaint

  Date:05/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,Im filing a complaint against JG Wentworth and their legal partner ************************* Law for misrepresentation and failure to provide promised services under their Litigation Protection ********** May 2024, I received a warning from *********** about a credit card debt. I responded by entering into a payment plan, and Capital dropped their legal action. Shortly after, JG Wentworth contacted me and convinced me to stop paying ***********, promising they would handle everything through their program.I signed an agreement with ***************************** on August 24, 2024, which was supposed to cover legal defense for enrolled debts. In December 2024, while I was in ******* caring for my mother after her stroke, I was served a new lawsuit from ***********. Because of the medical emergency, I missed the 3-day window to notify A&S *******, I face default judgment and possible wage garnishment. When I reached out for help, A&S Law claimed I wasnt eligible because the lawsuit was already in progress before I enrolled. Thats not trueCapitals original suit was dropped when I entered a payment plan. The current lawsuit started after I enrolled in JG Wentworths program.Their defense is false and misleading, and their poor handling of my casecombined with advice to stop paying Capital Onedirectly caused this legal crisis. I paid them monthly in good faith expecting protection, but got nothing.I am seeking:Immediate legal support for this case,Reversal of any default judgment,Prevention of wage garnishment,Or a full refund and removal from their services.Documentation is available upon request.Sincerely,***** ******

  

  Business Response

  Date: 05/30/2025

  We are in receipt of your request to finalize your *********** creditor. Currently we are in an active settlement, and you have recently spoke with one our client service members who obtain permission to use the remaining escrow balance to finalize the agreement you entered into. One we receive your permission to remove your ***** account on file from the program. We can then complete and graduate you from our program. We recommend calling our office directly to get this handled. 

• Initial Complaint

  Date:05/06/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12/13/2024 - I became a client of JG Wentworth for a debt "consolidation" program. The program was to consolidate and settle my credit card debt. I was told my debts would be settled within 4-6 months a d someone would start negotiating right away. I was told it would save me between 30-50% in my debt. On 04/01/2025 I audited my account and found no ********************** negotiations after nearly 4 months. The only settlement listed was one that O negotiated with Discover fir a payment of $100/mo. ** was withdrawing over $628/mo from my checking account since January to pay off my debt. On 04/01 I found my account balance at $.04. A breakdown of transactions found JG Wentworth had been withdrawing all of my funds for so called "maintenance fees", "transaction fees", and "settlement fees" leaving no money fir my Discover payment or for negotiations. They did NOT pay my April payment because they stole all of my funds and lied and told me Discover defaulted me for non payment. I verified with Discover I did not default and was listed as paid as agreed. I then started paying Discover directly and ended my contract with **. They never refunded my money and took everything in my accpunt.

  

  Business Response

  Date: 05/13/2025

  Thank you for your message and we appreciate your feedback to better understand how our representatives are explaining the program. We understand that there is a ton of information presented prior to enrolling. Regarding the process of fees, third party fees, and payment to your creditors. On 1/9/2025 you approved a term settlement with your creditor Discover. This term settlement presented to you showed the monthly amounts that we would be sending each month. We did make two payments successfully to your creditor Discover and per the agreement you signed, we are entitled to collect our fee. Due to your cancellation of the program, we collected our fees owed for that successful settlement. The third-party fees are collected for your escrow account and the third-party legal protection you elected to enroll into. If you have any questions, please feel free to contact us directly.

  Best,

  - JGW

  Customer Answer

  Date: 05/13/2025

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 23292529
  
  I am rejecting this response because:
  Please provide me with the contract that was signed stating I approved your fees.  The only contract I signed said I paid only if JG Wentworth negotiated and reached a settlement on my behalf.  JG did not settle with Discover, I did.  I never received a breakdown of any fees or information and this was verified by your team.  Please provide a statement of all of the months you collected payment from my checking account and an itemization of the fees you charged along with the payments submitted to Discover.  I also want a call log because it should be noted I called several times wanting out of the program due to JG Wentworth neglecting to abide by a contract and settle any debts on my behalf.  If you are claiming I gave you authorization, it is on you to provide evidence of your claim.
  
  Regards,
  
  ******* *****
  
  
  
  
  
  
  
  
  

  

  Business Response

  Date: 05/14/2025

  Please see attached a copy of the discover settlement approval and enrollment agreement you signed. On page two, you will see the fee breakdown per creditor and on page 5 of the agreement under #** fees and program funds. We have also attached a copy of your ******** ledger that shows a breakdown of all transactions regarding the program. If you would like to discuss this further, please contact us directly.