Complaints
Customer Complaints Summary
- 204 total complaints in the last 3 years.
- 98 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/11/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They will not stop harassing me. Calls,emails,constant letters in the mail. I have asked over the past years to leave me alone and they will not! Its aggravating and they do not listen when I tell them to stop. It is harassment! Stop communicating to me!!! I am not interested and never will be again!!
Business Response
Date: 11/14/2022
Thank you for your message. We apologize for any inconvenience this may have caused you - please let this reply serve as confirmation that we have removed your contact information as of 11/14/2022.
*Due to our mail records being processed several weeks in advance, it is possible that you may receive some mail correspondence from us since your request was made. *
Again, thank you for your feedback and we greatly apologize for the inconvenience.
We wish you all the best,
JG WentworthCustomer Answer
Date: 11/16/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************Initial Complaint
Date:11/11/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I spoke to Adam from negotiations at Jg Wentworth. He explained that they couldn't settle my ***** ************ account. I said I have basing asking for a while to settle. I told him to cancel future payments and he said he would. He told me I would be refunded back $54.66 . My accounts are all paid in full. This morning $250 drafted from my account. So I should be refunded back $304.66 thank you.Business Response
Date: 11/17/2022
Thank you for your message. We apologize for any inconvenience this may have caused you. We began processing your $250 refund on 11/15/2022.
We wish you all the best,
JG WentworthCustomer Answer
Date: 11/29/2022
Hello ,
Please close the case.
Thank you.
*********************************Initial Complaint
Date:11/10/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a "pre-approval certificate" from JGWentworth for personal loan for the amount of $15,000. When I went to the website to inquire about the loan? There is no option to select about a loan, there are simply debt settlement and restructuring options offered. I called the number advertised; I was denied the loan. In my humble opinion, this is blatantly a false and deceptive advertising practice. This was unsolicited loan offer. If in fact, I had been pre-approved? How was the loan denied? Again, in my humble opinion, this is blatantly a false and deceptive advertising practice. It nothing more than an attempt to deceive recipients of these "loan offers" into accepting debt consolidation or debt restructuring offered by JGWentworth.Business Response
Date: 11/22/2022
Thank you for your message. We apologize for any inconvenience this may have caused you - please let this reply serve as confirmation that we have removed your contact information as of 11/22/2022.
*Due to our mail records being processed several weeks in advance, it is possible that you may receive some mail correspondence from us since your request was made. *
We asked a senior representative to reach out and discuss your concerns.
We wish you all the best,
JG WentworthInitial Complaint
Date:11/01/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
WE ENTERED INTO A CONTRACT TO BUY OUT MY STRUCTURED SETTLEMENT AND I WAS SUPPOSED TO GET $118000 I WAS ISSUED $113000 I DID GET AN ADVANCE OF $3000 WHICH LEFT A BALANCE OF$115000. I WAS TOLD THAT THE INSURANCE COMPANY HOLDS BACK THE $2000 CALLED THE INSURANCE CO AND THEY SAID NOT TRUE. MY CONTACT IS CHAD F******* AND HE CONTINUES TO LIE AND TELL ME I CANT GET THE REST OF THE MONEY UNTIL THE 20TH OF NOVEMBERBusiness Response
Date: 11/11/2022
Tell us why here...Thank you for your message. We apologize for any inconvenience this may have caused you. We reviewed your profile, and a $2,000 holdback was scheduled for 11/20. Please note that the original date was a Sunday, so it may take one more day to reach you. Page 20 of the original signed contract states that we have the right to withhold up to 90 days of payments due to possible delays in the issuer sending the payments to us.
If you would like a copy of the signed document, please call our customer service team, and they can mail it to you.
Again, thank you for your feedback - if at any point you feel our services may be helpful to you again in the future, please feel welcome to reach out to us.
We wish you all the best,
JG WentworthInitial Complaint
Date:10/19/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We are constantly be harassed by JG Wentworth via email and phone calls. We have never done business with them or even inquired about them, etc. We have tried to have our email removed from their list as well as our phone number. Their customer service is the worst. As they won't help and are very unprofessional. It appears they have also sold/shared our email with a few other financial/spam organizations as we now receive emails from companies we have no idea who they are but they all have the same email address as JG Wentworth. @contact.************************.com. We have no idea how they got our email or phone number as we are extremely careful how we use and share both. This whole issue makes us nervous and anxious. We have shared with numerous people and they all agree that JG Wentworth is the worst and would never do business with them. Please help us. Thank you so much.Business Response
Date: 11/08/2022
Thank you for your message. We apologize for any inconvenience this may have caused you - please let this reply serve as confirmation that we have removed your contact information as of 11/08/2022.
*Due to our mail records being processed several weeks in advance, it is possible that you may receive some mail correspondence from us since your request was made. *
Again, thank you for your feedback and we greatly apologize for the inconvenience.
We wish you all the best,
JG WentworthCustomer Answer
Date: 11/14/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***************************Initial Complaint
Date:10/17/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Today ... I've been calling these people for months asking them to stop calling my phone or sending me mail to my home.. they have also contacted family members in our harassing us... This has been going on for months even years we don't have any business with these people and they continue to harass us.. I just received another mail from these people today I'm going to take legal action now since they don't get it.. this is borderline harassment and stalking.. I spoke to the office and one of the employees was very rude and was laughing at me when I told him I was going to take legal action he claimed to be a person named *****'s supervisor. What is wrong with these people.. I don't know how they got my new address this has been going on for years and I want it to stop even sending mailed in my maiden name I haven't used in years.. I will be contacting the postal inspector also!Business Response
Date: 10/21/2022
Thank you for your message. We apologize for any inconvenience this may have caused you - please let this reply serve as confirmation that we have removed your contact information as of 10/21/2022.
*Due to our mail records being processed several weeks in advance, it is possible that you may receive some mail correspondence from us since your request was made. *
Again, thank you for your feedback and we greatly apologize for the inconvenience.
We wish you all the best,
JG WentworthInitial Complaint
Date:10/03/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have asked JG wentworth NUMEROUS of times to please stop calling me & mailing me, its literally on a harassment level. They will stop for awhile and then start up again. I have told them if I want your services I will get in contact with them, yet it does no good. I just want to be left alone & placed on the do not call list permanently.Business Response
Date: 10/12/2022
Thank you for your message. We apologize for any inconvenience this may have caused you - please let this reply serve as confirmation that we have removed your contact information as of 10/12/2022.
*Due to our mail records being processed several weeks in advance, it is possible that you may receive some mail correspondence from us since your request was made. *
Again, thank you for your feedback - if at any point you feel our services may be helpful to you again in the future, please feel welcome to reach back out to us.
We wish you all the best,
JG WentworthInitial Complaint
Date:09/20/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Basically what it comes down to is I was under the assumption that JG Wentworth was MY representative and working for me and in my best interests...which turns out to not be true.Every step of the way, I was being misled. The first phone conversation when I was being sold on the service, I asked about my credit score. They assured me that my credit would be fine. I was under the assumption that they would be reaching out and negotiating settlements for me. After two months, my credit went from 720 to 500 because of late payments. When I called back, they told me that that was part of the process. That I needed to default on all of my loans and credit cards so they could make the best deals. That was NOT explained to me at all. Anyway, the first negotiated settlement was for 48% of the total. Which is seemingly good, but when they add their 25% fee, 73% is not. When I reached out myself, the loan company said I could pay it off for 35% of the total directly. Also, the payment structure ($207 to JG Wentworth and $50 towards the Debt) is absolutely not in my best interest and again was never explained to me. When I called to cancel, they are taking the full 25% of the negotiated settlement which is $2,484. My creditor is receiving $250. NONE of this was explained to me over the phone. I was even willing to forfeit the $828 in fees they've already collected but they wouldn't work with me at all. It became very clear that this company that sold themselves to me as MY representative, that they would be fighting for me, was in fact, putting one over me. I feel so used and frustrated. They called me at a very vulnerable moment, I am in so much debt, my business is going under, I can barely make my mortgage, but I went with them because I didn't want to default on my creditors. All they wanted was to squeeze thousands from me when I literally have nothing. I've never done something like this, but if you can help me get my money back I would be incredibly grateful.Business Response
Date: 09/28/2022
Thank you for your message. We apologize for any miscommunications. We will have a senior representative reach out to discuss your concerns in detail.
Best,
- JG WentworthBusiness Response
Date: 11/10/2022
Due to the agreement signed by yourself and JG Wentworth, we are owed our service fee for negotiating with one of your creditors. The amount for our service fee of this negotiation was approved by you on 05/04/2022. At this time, we will not be providing a refund.Customer Answer
Date: 11/16/2022
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint: ********
I am rejecting this response because:It was predatorial and misleading. Yes you legally protected yourself obviously but you reached out to me, who was drowning in debt, and tricked me in to thinking you were my advocate. We keep going around in circles but I'm not accepting that response.
Regards,
*************************Initial Complaint
Date:08/26/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I like so many others have repeatedly requested JG Wentworth stop communicating with me by phone, email, mail text., etc. Today, I received mail from them they will not stop. I am recovering fro a brain injury and these interactions create great anxiety and stress exacerbating my condition. I am trying BBB and then will contact lawyer for possible class action lawsuit. Please leave me aloneBusiness Response
Date: 08/31/2022
Thank you for your message. We apologize for any inconvenience this may have caused you - please let this reply serve as confirmation that we have removed your contact information as of 8/31/2022.
*Due to our records being processed several weeks in advance, it is possible that you may receive some correspondence from us since your request was made. *
Again, thank you for your feedback - if at any point you feel our services may be helpful to you again in the future, please feel welcome to reach back out to us.
We wish you all the best,
JG WentworthCustomer Answer
Date: 09/19/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*********************************Initial Complaint
Date:07/29/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have decided not to go through with the terms of the program the same day we discussed it. I haven’t signed all paperwork and have reached out to 4 different people now to make sure everything is terminated WITHIN my allotted time frame and I can’t seem to get an answer. Instead I keep getting hounded as to why I should continue with the program. I’ve respectfully declined and wish no further contact as well as making sure everything is cancelled yet I can’t seem to make sure that has happened!!Business Response
Date: 08/12/2022
Thank you for your message. We apologize for any inconvenience this may have caused you - please let this reply serve as confirmation that we have removed your contact information as of 8/8/2022.
*Due to our records being processed several weeks in advance, it is possible that you may receive some correspondence from us since your request was made. *
Again, thank you for your feedback - if at any point you feel our services may be helpful to you again in the future, please feel welcome to reach back out to us.
We wish you all the best,
JG WentworthCustomer Answer
Date: 08/19/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*******************************
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