Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/11/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Continual solicitation emails multiple times per day.

  

  Business Response

  Date: 03/15/2023

  Thank you for your message. We apologize for any inconvenience this may have caused you -  please let this reply serve as confirmation that we have removed your contact information as of 2/15/2023.
  *Due to our mail records being processed several weeks in advance, it is possible that you may receive some mail correspondence from us since your request was made. *
  
  Again, thank you for your feedback -  if at any point you feel our services may be helpful to you in the future, please feel welcome to reach back out to us.
  
  We wish you all the best,
  
  JG Wentworth

• Initial Complaint

  Date:02/28/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company advice could settle my debt. None of my accounts was in bad standing or never late. JG took over $1k and now my credit is poor. They advise they can’t negotiate till 210 days and they negotiate the late fees/interest when they settle. Please tell me how this help ANYONE! This company is a FRAUD and they screwed my credit. JG basically turn my positive credit history to non-payments and BAD credit. I’m very upset with this company!!!!!

  

  Business Response

  Date: 03/01/2023

  Thank you for your message. We apologize for any inconvenience this may have caused you -  we asked a representative to reach out and discuss your concerns.

  Customer Answer

  Date: 03/17/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  ***************************
  

  Have not called
  

  

  Business Response

  Date: 05/02/2023

  Hi ******. We understand that you spoke with one of our representatives to voice your concerns. We reviewed your file and hope all miscommunications are cleared. If there is anything else you need, please give us a call: **************

  Best,

  - JG Wentworth

  Customer Answer

  Date: 05/03/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  ***************************
  

  Customer Answer

  Date: 05/31/2023

  . **** from JD.Wentworth that he would forward my information to upper management and have not heard back since.
  

  
  

  

  Business Response

  Date: 06/01/2023

  Due to the contract signed and the settlement agreements
  approved by you, we are owed our service fee and at this time there will not be
  a refund. We also saw that you spoke with our senior client services
  representative to address your concerns. Please feel free to contact us if you
  have any further questions or concerns.
  
  Best,
  
  JG Wentworth

  Customer Answer

  Date: 06/02/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  They advise their rep did wrong but then say they did nothing wrong. So confused. JD need upper management to review my account
  
  Regards,
  
  
  
  ****** *******
  
  
  
  
  
  
  
   
  

  

  Business Response

  Date: 06/29/2023

  Prior to your discussion with senior staff, your account was reviewed by upper management. After review, we provided a service where we are owed our fee. Calls were also reviewed by our compliance department to verify any information provided was incorrect. Our compliance department found that the program was explained correctly.

• Initial Complaint

  Date:02/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I decided to go with JG Wentwork for consolidation of my loans and credit cards. After about an month or two, my credit decided substantially. Over the next few months, credit score went way.down. I contacted JG Wentworth and they stated it takes 6 months of non payment to credit cards to be able to negative a price. At NO time did they tell me that I would, at tax season, be getting 1099c from ALL of those accounts they negotiated. I was looking for help and All they did was hurt me in long run. Now I have to put that 1099c as income, even though some credit cards I have had for like 3 years. My problem is not once did they tell me that I would be getting those 1099c, cause I wouldn't have signed up for this program. I want others to be warned about the tactics they use.

  

  Business Response

  Date: 02/16/2023

  We apologize for any miscommunications. One of our senior representatives attempted to reach out to discuss your concerns on Monday, February 13th. Please feel free to reach out to us to discuss your questions and concerns: ************.

  We wish you all the best

  - JG Wentworth

• Initial Complaint

  Date:02/08/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please remove me from your email list I'm not interested My email is *************************

  

  Business Response

  Date: 02/15/2023

  Thank you for your message. We apologize for any inconvenience this may have caused you -  please let this reply serve as confirmation that we have removed your contact information as of 2/09/2023. 
  *Due to our mail records being processed several weeks in advance, it is possible that you may receive some mail correspondence from us since your request was made. *
  
  Again, thank you for your feedback -  if at any point you feel our services may be helpful to you in the future, please feel welcome to reach back out to us.
  
  We wish you all the best,
  
  JG Wentworth

  Customer Answer

  Date: 03/09/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ******************
  

• Initial Complaint

  Date:01/29/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I consistently get in mail saying I'm pre approved and invite code specific to me. I've applied in past and declined. And still get pre approved letters. Stop sending anything to my home its annoying and misleading.

  

  Business Response

  Date: 01/30/2023

  Thank you for your message. We apologize for any inconvenience this may have caused you -  please let this reply serve as confirmation that we have removed your contact information as of 01/30/2022. 
  *Due to our mail records being processed several weeks in advance, it is possible that you may receive some mail correspondence from us since your request was made. *
  
  Again, thank you for your feedback -  if at any point you feel our services may be helpful to you in the future, please feel welcome to reach back out to us.
  
  We wish you all the best,
  
  JG Wentworth

• Initial Complaint

  Date:01/20/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint taken over phone by BBB representative BA In December 2022, consumer contacted business to sell an annuity for a lump sum payment. He has done this in the past. The contract stated he would receive a $1000 before the court hearing. Now he is being told he can't get the $1000 since he had done this is the past. Business is refusing to let him out of the contract and has threatened a lien and will no longer receive his monthly check unless he pays the $1200 a month..

  

  Business Response

  Date: 02/28/2023

  As of 2/27/2023, we have cancelled your contract with JG Wentworth. Regarding the signing bonus, you had previously entered into contracts with JG and our sister company *********. During those transactions, we had provided you a total of $10,250.00 in advances which we have attached as proof. You have cancelled each transaction and have yet to repay us.

• Initial Complaint

  Date:12/24/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have no idea how these clowns got my email and phone but they harass me daily. I want removed entirely from their contacts database. I have contacted them via email several times and that just leads to amplified voulume of junk from them.

  

  Business Response

  Date: 01/04/2023

  Thank you for your message. We apologize for any inconvenience this may have caused you -  please let this reply serve as confirmation that we have removed your contact information as of 12/21/2022. 
  *Due to our mail records being processed several weeks in advance, it is possible that you may receive some mail correspondence from us since your request was made. *
  
  We wish you all the best,
  
  JG Wentworth

• Initial Complaint

  Date:12/21/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In my initial call with JG Wentworth I was led to believe that debts would be consolidated as soon as I started the process with the company. It turns out I was deceived. I have to wait until default to start the process. I am extremely upset as this will affect my credit score greatly and I feel taken advantage of in that I was misled into agreeing to something I did not want to. None of my payments towards credit are in default and now this is going to put them all in default. I thought I was trusting an honest company which wasnt trying to scheme people. I am absolutely sick at the trick I fell for. Furthermore, if you search up reviews on ****** and put in most recent filter you will see several other instances of how this company is deceiving people and further hindering their financial stress, when all people wanted was to fix their finances.

  

  Business Response

  Date: 12/29/2022

  Thank you for your message. We apologize for any miscommunications.  We canceled your program as of 12/28/2022 and we will refund any monies placed in the program.

  We wish you all the best,

  - JG Wentworth

• Initial Complaint

  Date:12/15/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I began receiving emails from this company about 2 months ago. I do not require their services and when I went to unsubscribe by the link provided in the email it took me to a 404 page. I imagine because it saw me as clicking through on the email, the system saw this as interest. I am receiving up to 4 emails a day now! I contacted their customer service team from the contact email provided on their website and asked that I be removed from their mailing files. I have not received a reply, now at least one week later, and continue to get the emails. This is not legal, what they are doing goes against privacy policies that companies must abide by. I have blocked the email sender however I continue to get them from varying employees within the business.

  

  Business Response

  Date: 12/29/2022

  Thank you for your message. We apologize for any inconvenience this may have caused you -  please let this reply serve as confirmation that we have removed your contact information as of 12/29/2022. 
  *Due to our mail records being processed several weeks in advance, it is possible that you may receive some mail correspondence from us since your request was made. *
  
  We wish you all the best,
  
  JG Wentworth

• Initial Complaint

  Date:12/02/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Did not honor its contract JGW collected 1,644.11 from me and charged over 3 settlement fees of 477.80 on the account Debt resolution department failed, possible fraud. They only made 3 payments of 100.00 each on this account and only contacted debtor once. I am requesting email from all my accounts, stating all contact from JGW to audit JGW records. All they do is charge excessive fees. They also did not notify me of accounts that went to collection.

  

  Business Response

  Date: 12/13/2022

  Thank you for your message. We apologize for any miscommunications. We will have a senior representative reach out to discuss your concerns in detail. Best, - JG Wentworth

  Customer Answer

  Date: 01/03/2023

  I have had no contact with J G wentworth.    I have not received any of my money refunded yet.

  

  Business Response

  Date: 01/04/2023

  Our
  client service representatives have been trying to reach you to discuss your
  concerns. Please don't hesitate to reach out to us with your request and we
  will do our best to expedite the process. We apologize for any frustration
  this may have caused and we appreciate your patience.

  Customer Answer

  Date: 01/06/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:I spoke with JGW yesterday,  1/5/23, they would not me talk, they have not proven payments to creditors nor data.    I have verified payments and settlement with creditors directly.     The data of JGW does not match.    I want a refund from them due to their failure of the program.   Jennifer Trinidad 
  
  
  Regards,
  
  
  
  ******** ********
  

  

  Business Response

  Date: 01/06/2023

  Due to the contract signed and the settlement agreements approved by you, we are owed our service fee and at this time there will not be a refund. If you want to discuss this further. Please contact our office. 

  Customer Answer

  Date: 01/18/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because:The response from JG Wentworth is unacceptable.   They must prove their data.   They failed me and my creditors.    I have conflicting data from the creditors.  JGW owes me my money back to me.   Their response is unacceptable.   ******** ******** 
  
  
  Regards,
  
  
  
  ******** ********
  

  

  Business Response

  Date: 02/16/2023

  Hi
  ********. We forwarded you an email on file on January 6th which included a
  ledger reflecting the history of the program payments along with your
  enrollment agreement so that you have the signed agreement for your records.
  This ledger includes all payments going in and going out of the escrow
  account. You will specifically see where settlement payments were sent, when
  they were sent, and how many were sent to each creditor. If you would like to
  discuss this further, please feel free to contact our office: ###-###-####.

  Best,

  JG Wentworth