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Business Profile

Sporting Goods Retail

Dick's Sporting Goods Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Retail.

Complaints

This profile includes complaints for Dick's Sporting Goods Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dick's Sporting Goods Inc has 667 locations, listed below.

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    Customer Complaints Summary

    • 665 total complaints in the last 3 years.
    • 273 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/05/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a pair of cleats online for store pick up. When i went to the store to pick them up they were the wrong cleats. The store was unable to find the correct cleats so i had to excha ge the. For a different pair of cleats. When i purchased the pair online i used a 20.00 reward which brought the origional price from 49.99 to 29.99... 32.24 after tax...... I exchanged them for a pair of cleats that were priced 39.99.... i was given a return value of 29.99..which was 3.24 short of my actual price paid.... and then charged an additional 10.75...which should have placed the 20.00 reward back on my account because i paid a total of 42.99 for a paid of cleats that were 39.99 (+tax) so the 20.00 reward was not used

      Business Response

      Date: 08/17/2022

      Dear BBB,  

      We are sorry to hear about Mr.
      XXX's frustration with their experience. We have researched and addressed their
      concerns internally. If Mr. XXX has any other questions, he can reach out to us
      at ###-###-####.  

      Sincerely,  

      DICK's Sporting Goods 

    • Initial Complaint

      Date:08/01/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Spent $1800 on at dicks sporting goods and refused to refund me although I never received my order.

      Business Response

      Date: 08/18/2022

      We would need additional information from the consumer:

      Was it an online or in-store purchase?

      If purchased in store, which location?

      If purchased online, what is the order number

      What was the items purchased

      Business Response

      Date: 09/06/2022

      Dear BBB,

      We are sorry to hear about Mr. XXX's frustration with their
      experience. We have researched and addressed their concerns internally. If Mr.
      XXX has any other questions, he can reach out to us at ###-###-####.

      Sincerely,

      DICK's Sporting Goods

    • Initial Complaint

      Date:08/01/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a SOLE exercise machine in March from Dicks sporting goods. Two weeks after the purchase the machine broke and I was instructed to call Sole fitness for support. Sole fitness told me to record the problem and fill out a repair form for service. This was completed and the parts to fix the problem were sent to my home. To date, I never received a call from a tech to come fix the issue. I have called SOLE fitness and Dicks sporting goods to try and get a resolution but for three months plus I have been given inaccurate information and the run around. I again reached out to Dick's customer support number and I was told to leave a message with the person who handles refunds. I did this and received a letter in the mail a few days later stating that because it was past 90 days a refund could not be issued. I am past 90 days because of the runaround from Dicks sporting goods and Sole Fitness. I have made over 10 phone calls between the two in an attempt to fix my machine and for 90 days I was given false information. I am now stuck with a piece of equipment I paid over $1,000 for and it doesn't work. I would like the equipment removed from my home and a complete refund please. I reached out for assistance well before the 90 day window. I was promised it would be fixed and it hasn't. Enough of the runaround please.

      Business Response

      Date: 08/04/2022

      Dear BBB,

      We are sorry to hear about Mr. XXX's frustration with their
      experience. We have researched and addressed their concerns internally. If Mr.
      XXX has any other questions, he can reach out to us at ###-###-####.

      Sincerely,

      DICK's Sporting Goods

      Customer Answer

      Date: 08/15/2022



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ***** *******

    • Initial Complaint

      Date:07/30/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased two Cobra Radspeed golf clubs (driver and 3 wood) through the Dick’s website on 5/19/22 and picked them up from the Eastvale, CA location on 5/20. The driver club head snapped off the club during my first time at the driving range. I exchanged the driver later that day at the same location. The next round I played the club heads on both clubs cracked. I took them to another Dick’s location in Upland, CA. They referred me to **** ****** in Upland. The employee there was not able to repair them and would not accept a return when they were cracked. He told me to send the clubs to Cobra to be repaired. He also told me that when the clubs were repaired I would be able to exchange them for other clubs. I received the repaired clubs from Cobra and when to two different Dick’s locations today to exchange them and was told that they could do nothing for me. So now I am stuck with two golf clubs I paid over $500 for that I have no desire to use again. I acted in good faith based on what the **** ****** employee told me. I feel like I was lied to and am not happy with the lack of customer service I have received.

      Business Response

      Date: 08/03/2022

      Dear BBB,  

      We are sorry to hear about Mr.
      XXX's frustration with their experience. We have researched and addressed their
      concerns internally. If Mr. XXX has any other questions, he can reach out to us
      at 866-677-4771.  

      Sincerely,  

      DICK's Sporting Goods 

    • Initial Complaint

      Date:07/21/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order with Dick's Sporting Goods on 7/10/2022. My DSG order number is: ***********. On 7/11/2022 Dick's sent me an email stating that my order would arrive in the next 24 to 48 hours. I've been checking their website and Fedex's package tracking site ever since (FedEX tracking number: ************). The package hasn't moved from where it was on 7/11 which is Wilmington MA. I contacted DSG via it's chat feature yesterday and asked for either a refund or to have my order be resent because clearly it was lost. They said because Fedex updated the status of the package today they wouldn't refund my money or resend my order. I shared with them I got an update from Fedex everyday for the last week and the package hasn't moved. I'm out $140. Dick's won't give me a refund because Fedex keeps posting updates that my package will be delivered today. This is complete nonsense. I'm filing a complaint against both companies.

      Business Response

      Date: 08/03/2022

      Tell us why here...Dear BBB,  

      We are sorry to hear about Mr.
      XXX's frustration with their experience. We have researched and addressed their
      concerns internally. If Mr. XXX has any other questions, he can reach out to us
      at 866-677-4771.  

      Sincerely,  

      DICK's Sporting Goods 

    • Initial Complaint

      Date:07/18/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 5 2022 I come to the Dick's store located at 350 E Waterfront Dr, Homestead, PA 15120. Unfortunately there was item that I was looking for and store manager Tyler A. C****** offered to order it online. I agreed and tried to pay for it with $ 2000 VISA and the rest amount of $ 155 with cash. Tyler completed order with a gift card on the amount of cash. After few days I saw that money still on my bank account. I went to the store where I saw Tyler and he said that order was canceled, because of the mistake. Payment address is different from shipping address and in the order was only shipping address. I requested to reorder it again, but Tyler said that he can't reuse gift card. He called support and representative asked for that gift card, but Tyler throw it away when he completed order first time. Representative said that they will send me new gift card by mail and I can exchange it on cash. Tyler ordered item again and I paid in full by VISA. Today I received that gift card by mail and when I come to the store manager was Adam. He said that he wouldn't exchange it for cash and I need to figure out it by myself. He said that he don't need any information from me like order number and he refuses to communicate with support representative.
      I don't know how to figure out it by myself and get back money for the canceled order. I asked for the receipt when Tyler completed order, but he said that I can make only a picture of his monitor. Receipt for the gift card and a gift card itself wasn't provided for me.

      Business Response

      Date: 08/03/2022

      We are sorry to hear about MS.
      XXX's frustration with their experience. We have researched and addressed their
      concerns internally. If Mr. XXX has any other questions, he can reach out to us
      at 866-677-4771.  

      Sincerely,  

      DICK's Sporting Goods 

    Dick's Sporting Goods Inc is NOT a BBB Accredited Business.

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