Complaints

This profile includes complaints for Dick's Sporting Goods Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Dick's Sporting Goods Inc

  345 Court Street Coraopolis, PA 15108-3817

• 

  Dick's Sporting Goods Inc

  23349 Eureka Road Taylor, MI 48180-5230

• 

  Dick's Sporting Goods

  10375 E. US Highway 36 Avon, IN 46123-7988

• 

  Dicks Sporting Goods

  240 Route 10 West East Hanover, NJ 07936

• 

  Dick's Sporting Goods Inc

  1968 Pavilion Way Lexington, KY 40509-2210

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been coming to Dick’s Sporting Goods Stores, primarily Schaumburg, for several
  years to get equipment for my three children. I appreciate the helpful and friendly associates
  as well as a wide selection of products.
  
  In 2024, I purchased a Marucci bat for my then eleven-year-old son ***** for his fall
  baseball league. During one of his games, the umpire told him that he could not use the bat
  because it did not have the USA stamp on it. Since I knew the policy that the bat could not be
  returned once the wrap came off, I did not attempt to return it. ***** used teammate’s bat for
  the rest of the season.
  
  On April 11, 2025, I took ***** to Dick’s Sporting Goods in Schaumburg, Illinois, to get a
  USA approved bat. I explained to the employee that we had bought a non-USA bat the
  previous year and wanted to make sure that we left the store with a USA bat. The employee
  took ***** and I to the section that had a clearly labeled sign “USA Baseball” (see picture). He
  took a pencil bat off the rack and said, “This is a USA approved baseball bat.” The employee
  and I thought that the bat was too heavy for *****, but he insisted it would work. We
  purchased the bat. I have attached the digital receipt that I found online in our order history.
  After a few games, the coach on his team thought that the bat was too long and heavy.
  
  I knew that the store policy at Dick’s is that bats could not be returned once they came
  out of the wrapping, which I didn’t have a problem with because I figured ***** could use it
  when he got older. On April 28, I went back to Dick’s Sporting Goods and saw the same
  associate from our visit on 4/11/25, who noted that we were both correct in saying that the bat
  was too big for *****. I told him that we wanted to get the same bat (I brought it with) only two
  inches smaller. The associate went to the same “USA Bat Section” and gave us a smaller
  pencil bat (see picture) that I purchased.
  
  A few days later, an umpire at his game told ***** that he couldn’t use it because the
  bat is non-USA approved. I was shocked because I specifically asked the Dick’s associate for
  a USA bat and was told that the bat was USA.
  
  I went back to the store on May 4, 2025, and spoke with store manager **** (I believe)
  and explained to him that I specifically asked the Dick’s Sporting Goods associate on 4/11/25 for
  a USA bat since the bat I purchased the previous season was a non-USA bat that my son could
  not use in his league. The associate told me both on 4/11 and on 4/18 that the bat is USA
  approved. He got the bat from the “USA Baseball” section both times. During the visit to Dick’s
  on 5/4, I noticed USA bats locked in a USAA bat rack (see attached picture), which I pointed out
  to the manager. I requested a refund for both bats, but the manager again stated the policy
  that bats can not be returned once they are taken out of the wrap. I ended up having to
  purchase another bat 5/4, which I appreciate **** discounting.
  
  However, I am requesting a refund for both non-usa pencil bats. My son has three
  non-usa bats that he can not use, with the one purchase being my fault. Also, while going
  through past receipts, I noticed that on the 6/20/2024 receipt, I was charged double for the
  same baseball glove. We only got one.
  
  All of the above has been completed to the best of my knowledge. Any help in resolving
  this matter would be greatly appreciated. Thank you for your time.

  Business Response

  Date: 07/02/2025

  Dear BBB, 
  
  We are sorry to hear
  about Mr. *******'s frustration with his experience. We have reached out to Mr. ******* via e-mail Case ID ******, but have not received a response.  If Mr. ******* has any other questions, he can
  reach out to us by replying to that e-mail or contacting us via phone at 866-677-4771. 
  
  Sincerely, 
  
  DICK's Sporting
  Goods 

• Initial Complaint

  Date:06/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on June 12 for a Victus pencil bar from Dicks Sporting Goods website. The bat was ******. The money was taken out from my account On June ****************************** cancelled my order but never refunded me the money. The charge was taken out of my account and I had to spend another ****** ordering the bat on ******. Each time I call the bank the charge wont clear until Dicks releases the funds. I just want my money back.

  Business Response

  Date: 06/24/2025

  Dear BBB,  
  
  We are so sorry to hear about our athletes frustration with their online order. We have reached out to our athlete directly from the contact information they provided in order to resolve this matter moving forward. If our athlete has any further questions or concerns, they can reach out to us directly at: 877-846-9997.  
  
  
  Sincerely,  
  
  Dick's Sporting Goods 

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction ******************** I was denied making a return on 06/19/2025 for a purchase made at the dicks sporting good on line on 06/03/2025, under order number ***********.They denied my return because of information obtained through the Retail Equation. I have never received any warnings from this company before. I had a valid reason for return (item running small) and original receipt. Item is brand new. Returned item was all within return period. Unfit items should be allowed to be returned according to the dicks Return Policy. I don't understand on why should I keep unfit products without ability to return them?I have mailed the item back via return label today instead.

  Business Response

  Date: 06/24/2025

  Dear
  BBB,  
  
  We are
  sorry to hear of the athlete's frustrations with TRE. TRE is a third-party vendor that monitors a customer's return activity for many retailers. We have contacted the athlete and provided TREs direct contact information as they will be able to provide the athlete with their specific return activity report. If the any additional questions they can contact us at 877-846-9997.  
  
  Sincerely,  
  
  Dick's
  Sporting Goods 

• Initial Complaint

  Date:06/18/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a set of golf irons from dicks sporting goods on June 5th 2025 I have not received them there have been no updates all theyre saying is cant deliver because of to many shipping labels I was told to contact sales I have they said it was being taken care of but still no updates or delivery Im filing claims on both companies theres only been communication from dicks when I directly call them no response to emails even though I was sent an email for direct communication very vague answers have been given I need a solution

  Business Response

  Date: 06/24/2025

  Dear BBB,

   

  We are so sorry to hear about any issues our athlete experienced with their online order. Unfortunately after further investigation, this item was deemed as lost with FedEx services and unable to be located. We assisted our athlete with a full refund for this order on 6/20/25 and a refund can take 3-5 business days to appear back on to their statement depending on the processing time of their financial institution. If our
  athlete has any further questions or concerns, they can contact us directly at:
  866-677-4771.  
  
  Sincerely,  
  
  DICK's
  Sporting Goods

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im writing regarding a recent pre-order I placed for Pokmon cards. While I appreciate your team offering these products, Im extremely disappointed with the handling of the order process.Specifically:The 30-minute cancellation window is not reasonable for a pre-order, especially when there is no clear communication on when or if a customer has been selected to receive the item. In my case, I was at work and unaware that the order would be processed and charged at that specific time, leaving me unable to cancel it.The product was charged well above MSRP, which feels exploitative given the demand and collectibility of Pokmon products.The shipping cost was also excessive compared to the actual size and weight of the package. It seems disproportionate and unreasonable.I believe this process reflects poor transparency and questionable business practices. I hope youll consider reevaluating how these pre-orders are handled going forwardespecially around fair cancellation windows, upfront pricing clarity, and more appropriate shipping rates.I would appreciate any steps you can take to make this right.

  Business Response

  Date: 06/20/2025

  Dear BBB,

   

  We are so sorry to hear about our athlete's frustration with their recent online order with us. We unfortunately have a rather short cancellation window for online orders as this allows us to allocate and ship our athlete's orders as quickly as possible to create a positive experience for our athletes when ordering online. We have also reached out to our athlete to provide some more context and to try and resolve this matter moving forward. 

   

  If our
  athlete has any further questions or concerns, they can contact us directly at:
  866-677-4771.  
  
  Sincerely,  
  
  DICK's
  Sporting Goods

• Initial Complaint

  Date:06/18/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dicks owes me a REFUND of $59.96 to y **** credit card. I tried to get my package held at a delivery pickup location. But DICKS PUT RESTRICTIONS ON THE PACKAGE SO THAT IT IS DELIVERED TO THE ADDRESS ON FILE! Really STUPID! do you ever consider that people are away on vacation? and that they may not want packages laying on a porch which lays on a super busy street? I called ***** to request my package be delivered to a ***** store location because no one will be home on June 17th! I did not want it to be delivered to my house because it will get stolen! ***** told me the SHIPPER (DICKS) put restrictions on the package and that I would have to contact them to have it sent to a ***** *********** I tried to chat with someone to ask to tell them to call ***** and have it delivered to a ***** location close to my home. and the person was worthless and did not bother to honor my request so I called the customer service number and explained the situation and the representative put me on the phone with a supervisor. She claims she sent in a request to have my package sent to a ***** location sent me an email with the ******************** but she clearly lied and made it up. I have sent in requests to ***** to have packages sent to a ***** location and everytime I refreshed the page it kept showing the package to be delivered to **************. The supervisor NEVER put the request in to *****. And the package was delivered when NOONE was home. Come home on the 18th and its gone. LIKE I TOLD THREE DIFFERENT REPRESENTATIVES AT DICKS CUSTOMER SERVICE! I WANTED TO PACKAGE SENT TO A ***** LOCATION SO THAT I COULD PICK IT UP WHEN I RETURNED HOME! I LIVE ON A *********** AND PEOPLE WALK BY CONSTANTLY! SOMEONE TOOK THE PACKAGE! This is DICKS FAULT! for putting restrictions on the package! I want my card refunded! AND NOT A REPLACEMENT! I ordered the socks from ******! and will not be shopping with this company ever again, once I receive my refund. I am deleting my scorecard account.

  Business Response

  Date: 06/18/2025

  Dear BBB,

   

  We are sorry to hear about any issues our athlete is experiecing with receiving their online order. We have personally reached out to our athlete to assist with a resolution moving forward. If our athlete has any further questions or concerns, they can reach out to us directly at: ************.  
  
  
  Sincerely,  
  
  Dick's Sporting Goods 

  Customer Answer

  Date: 06/20/2025

   
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  **** *********

• Initial Complaint

  Date:06/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 6/15/2025 I purchased a baseball bat for my son which I chose from the section marked for USA certified baseball bats. At time of purchase I asked about any discounts but none were available so I opened up a credit card to finance the $350 bat. When I asked the cashier questions she kept getting help as she informed me she was new. She was very nice but I was never informed about the NO RETURN and NO EXCHANGE policy on baseball bats once the wrapper comes off. My son was so thrilled to get the bat and took off the wrapper. On 6/16 my son had practice and his coach informed him that the bat had the wrong certification. The bat was not used. That same evening we drove to the store to do an exchange but the manager ******** *. was of no help. He told me to try to sell it myself of ********. I called customer service who informed me about the wrapper and why I couldn't exchange it or return it. There should be a policy put in place to let customers know about this prior to making such a big purchase. My son was really affected by this and left the store crying. He was really looking forward to using the bat but now he can't use the bat and I'm out $350. I would like an exchange and would like a policy in place for these types of purchases for future customers.

  Business Response

  Date: 06/20/2025

  Dear
  BBB,  
  
  We are sorry to hear
  about Evelyn's frustration with her experience. We have contacted Evelyn and reached a mutual resolution. If Evelyn has any other questions, she can
  reach out to us at 866-677-4771.  
  
  Sincerely,  
  
  DICK's Sporting
  Goods

• Initial Complaint

  Date:06/16/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 18, 2023, I made a purchase at DSG in **********, ** for $1390.97 worth of golf clubs. I signed up for a credit card with 0% financing for 24 months to pay for these golf clubs. I repeatedly confirmed with the cashiers and the store manager who was standing there, that this was a 0% interest promotion. For the past two years, I have been calling and calling because they did not apply the promotion to my account. Each time I call, they say they will get back to me within 1-2 billing cycles, but I never hear back, and then I must repeat the process. I havent reached out to the BBB until now because I thought they took care of it the last time. I have paid almost the entire original balance, but in interest. I want the amount I have paid in interest to be applied to the principal, and all past interest waived. All I want to do is pay this card off, but it should have already been paid completely off. I also want to make others aware that DSG doesnt always sign you up for the deal you think you are getting. Synchrony Account Manager, the company handling the billing for ***, **** has stated that I am over the days to get the promotion added to the account, but I was assured multiple times during my original transaction that I had been signed up for the zero percent interest promotion. Once again, I want all of the interest removed from this account, and the amount that I have already paid applied to what I owe.

  Business Response

  Date: 06/24/2025

  Dear BBB,  
  
  We are so sorry to hear about our athletes frustration with their purchase. We have reached out to our athlete directly from the contact information they provided in order to resolve this matter moving forward. If our athlete has any further questions or concerns, they can reach out to us directly at: 877-846-9997.  
  
  
  Sincerely,  
  
  Dick's Sporting Goods 

• Initial Complaint

  Date:06/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi my name is ***** **** purchase a pair of soccer cleat for my son from Dicks sporting good North haven ct on 6/11/2025 ******* f50 Pro Fg) My son had a soccer tournament over the week end, were he wore them for only two days on grass and also turf, after those 2 days my son came to me saying that he has blisters on both heels of his feet . We went to the Dicks again on 6/16/2025 in a attempt to return and get our money back for the cleats. But instead we were turned down and we were told that they cant take the cleats back or give us our money because the cleats were "Wore". So what we did was we called ****** and dicks corporate numbers in order to resolve this issue but no help was provided and we were told to "take up in person" which we did and also got no help for .

  Business Response

  Date: 06/19/2025

  Dear BBB,  
  
  We are sorry to hear of this issue. Our return policy requires items must be in new resellable condition to be eligible for a return. If they have any additional questions they can contact us at ************.  
  
  Sincerely,  
  
  Dick's Sporting Goods 

  Customer Answer

  Date: 06/20/2025

  I called ******, customer service and was told that we had to take this matter up with Dicks sporting goods that of which we purchased the cleats from. If we bought the cleats from ****** online store (**********) they would have accepted to return, however we didn't get it from online we bought the cleats in person at the dicks sporting good. I am unhappy with Dicks sporting goods customer service and how they are unable to back and stand behind a product that they are selling in store. My son used to only where Nikes Cleats and this was his first time wearing a pair of ****** cleats, and will be his last time wearing ******. 

• Initial Complaint

  Date:06/15/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *********** is the order number for an ecommerce purchase from Dick's Sporting Goods which was only partially filled by sending 2 of 3 items. Furthermore, I tried to contact Dicks Sporting Goods by phone - which is the only way I can contact them by design. The phone number is never attended and doubtful it is active . ************. This scam tactic is common in ecommerce where Companies are allowed to place complex help/FAQ/contact us sections which require a lot of time and energy in order to dissuade the customer from obtaining resolution and enable the Company to pocket scam money instead. The phone number is the only method of contact after a long search and is not answered.

  Customer Answer

  Date: 06/16/2025

  ADDITIONAL INFORMATiON:

   

  Total should be ***** $ for Dicks Sporting Goods that included tax which is more than the 18.18$ I listed for the item. Thanks. 

  Business Response

  Date: 06/18/2025

  Dear BBB,

  We are sorry to hear about Mr. ********* frustration with their experience. We have gone ahead and refunded Mr. ******* for the item that he said he did not receive and ensured him that the phone number he provided is a valid phone number for our customer service team and that there are other ways to reach our customer service team as well. In addition to reaching out via phone, we are available via the chat feature on our website as well. 

  Sincerely,

   DICK's Sporting Goods 

   

  Customer Answer

  Date: 06/19/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:

  
  I note there is little to no attempt to address the systematic, intentional, hiding of contact information. The phone number listed still does not work. They do not address in any way looking into improvement of their FAQ/contact us sections. IF Pennsylvania has that low of a standard, fine, close this out. I have much higher standard than Pennsylvania for moral and ethical behavior. 
  
  ***** *******