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Business Profile

Sporting Goods Retail

Dick's Sporting Goods Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Retail.

Complaints

This profile includes complaints for Dick's Sporting Goods Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Dick's Sporting Goods Inc has 667 locations, listed below.

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    Customer Complaints Summary

    • 681 total complaints in the last 3 years.
    • 270 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/15/2024

      Type:Customer Service Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.   Dick's Sporting Goods have not contacted me. They rang my phone twice and when I picked up they hung up. This happened several times. Please have a supervisor from Dick's Sporting Goods contact me at the appropriate phone number ************ between 10:00 a.m. and 7:00 p.m. this is very bad behavior

       
      Regards,

      **** *******

      Business Response

      Date: 12/20/2024

      Dear BBB,  

      We are sorry to hear about Ms. ********* frustration with her experience. We are currently researching and addressing her concerns internally.  We were unable to contact Ms. ******* after reaching out on 12/20/24. If Ms. ******* has any other questions, she can reach out to us at ************.  

      Sincerely,  

      DICK's Sporting Goods 

    • Initial Complaint

      Date:12/11/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a $50 gift card and did not get a gift card receipt. When I asked for one I was told we don't give them and couldn't tell me why? These are very important when giving a gift card to someone.

      Business Response

      Date: 12/13/2024

      Dear BBB,  

      We are sorry to hear about Mr. ******* frustration with their experience. We have contacted Mr. ***** to get more information and to assist in getting him his requested receipt. If Mr. ***** has any other questions, he can reach out to us at ************.  

      Sincerely,  


      DICK's Sporting Goods 

    • Initial Complaint

      Date:12/10/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
      The answer I got was a complete NON answer. I did highlight and describe all transactions Ive had with DSG this year, all 3 instances were mistakes made by them that I called them out on, I guess you can only do that 2 times. I did return the item because I didnt want to get stuck with the wrong item, which was the issue in this instance, DSG sent me an item I did not order then refused to correct that mistake

       
      Regards,

      ******* ******

      t was declined by Dicks due to my transaction history with the company. I've only ordered from them 3 times, and everytime something was messed up. The first time the jersey I got, the logo was upside down, and I contacted them about it, the 2nd time they shipped a jersey folded in a way that there was a huge crease down the front of the crest of the jersey, I contacted them about it, both times it was rectified, which it should be because they were the ones that made the mistakes, just like this time. Only now they won't fix the mistake and I have a jersey I did not order. I find this unacceptable and would like an explanation and a resolution.

      Business Response

      Date: 12/13/2024

      Dear BBB, 

       

      We are so sorry to hear about the issue described by our athlete as we are seeing this order provided was returned for a refund and the athlete was taken care of in this regard. Unfortunately, due to past order history of refunds including additional orders associated with these athletes address that were not provided mentioned by the athlete, our system has automatically marked the information, and we unfortunately are unable to override this to provide future refunds or reships for this athlete. Please note that the athlete would need to contact our third-party provider at: ************ who can further assist with additional information and details on the reasoning for their decision. 

       

      Sincerely,  


      DICK's Sporting Goods 

    • Initial Complaint

      Date:12/10/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 20in girls bike online from Dicks sporting goods from ************* store (1066) on 12/7/24. Picked up on 12/8/24. I live 1 hr away so I had someone to pick up for me. Bike was to small so I took back today on 12/10/24, just to be told that I could not return it. The so call manager was so nonchalant about it all. Said that it was the company policy. How foolish is that when this is the holiday times. I will never shop at Dicks sporting good ever again. It's sad that people that work in customer service can be so disrespectful and trifling.

      Business Response

      Date: 12/13/2024

      Dear BBB,  


       We are sorry to hear about Mr. ******* frustration with their experience. We have researched and addressed their concerns internally. If Mr. ************** any other questions, he can reach out to us at ************.  
       
      Sincerely,  
       
      DICK's Sporting Goods 

    • Initial Complaint

      Date:12/09/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

       
      Regards,

      ******-*** *******

      Business Response

      Date: 12/13/2024

      Dear BBB,  

      We are sorry to hear about this issue. We have researched and addressed their concerns internally. If the athlete has any other questions, they can reach out to us at ************.  

      Sincerely,  

      DICK's Sporting Goods 

      Customer Answer

      Date: 12/13/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      The business and complaint listed below did respond to me and is sending out a replacement gift card-I wanted to update that I do agree with their resolution.


      Regards,

      ******-*** *******

    • Initial Complaint

      Date:12/07/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/7/2024 this business had a bat advertised in all sizes for $175, but when going to purchase the bat-it was charged to $349.99 this is an advertisement in multiple locations on the internet but will not be honored by the business. It is a one click direct deep link to the exact product on ************************** website. This is a false advertisement. When approaching the store showing them to honor their online advertisement they would not and the assistant store Manager was very rude and degrading to me. This is wrong to do to consumers.

      Business Response

      Date: 12/13/2024

      Dear BBB,  

      We are sorry to hear about ******* frustration with her experience. We have contacted ***** to get more information about the $175 listings for the bat she came across. If ***** has any other questions, she can reach out to us at ************.  

      Sincerely,  


      DICK's Sporting Goods 

    • Initial Complaint

      Date:12/06/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I returned my shoes and it states that you received on the 27th of November and I still did not receive my refund. Please return the money now.

      Business Response

      Date: 12/13/2024

      Thank you for contacting us. The customer reached out to us the same day, 12/6, and this was addressed immediately. A full refund was processed on 12/6 as well.  Thank you again.

    • Initial Complaint

      Date:12/06/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      First time ordering online at Dicks for 2 pair of boots. Order # *********** amounting $305.26. I got an email that the order has shipped. I received the package that had 1 pair of boots in the big box,(boots size 8) the weight says 6 lbs. I contacted the chat support and connected with the chat agent named **** ******, told him about my issue and sent him photo. He suggested that he'll place an order for me, i have to pay for it and he'll process the refund of the item i didnt received. I didnt agree with it and the agent sarcastically said that he wont be able to process a refund because he confirm the package was delivered with a photo and weigh 6.1 lbs. Obviously the package was delivered but i was missing the boots size 7. The agent were so sarcastic and sounded like i was lying to him!! I want this issue to get resolve. I want a refund for item i did not received. Also, Dicks sent me a use boots! It is obviously worn boots which will be return!! What a joke!!

      Business Response

      Date: 12/10/2024

      Dear BBB,  

      We are sorry to hear about ******* frustration with their experience. She has been refunded on 12/9 for the missing boots. If ***** has any other questions, she can reach out to us at ************.  

      Sincerely,  

      DICK's Sporting Goods

      Customer Answer

      Date: 12/10/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***** *******

    • Initial Complaint

      Date:12/03/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dicks has made it impossible to place orders for my disabled clients because their incompetent fraud **** keeps blocking the charges and cancelling the orders. Multiple calls to customer service have resulted in **** just telling me no one can help, fraud **** is on vacation, etc. Why is Dicks treating us so horribly? We are serving clients with developmental disabilities and trying to get them the items they need, but Dicks wants to prevent that and won't even help us when we call. I've never experienced this with a company before, very disturbing.

      Business Response

      Date: 12/10/2024

      Dear BBB, 

       

      We apologize for any issues our athlete experienced with their online order being cancelled and we have reached out to them to further assist and resolve this matter moving forward. If our athlete had any further information, they can reach us at ************.  

      Sincerely,  

      DICK's Sporting Goods 

    • Initial Complaint

      Date:12/02/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

       
      Regards,

      ****** ******

      Business Response

      Date: 12/12/2024

      Dear BBB,  
       
      We are sorry to hear about Mr. ******** frustration with their experience. We were unable to contact Mr. ****** after reaching out several times. If Mr. ****** has any other questions; he can reach out to us at ************ or respond directly to our emails.
       
      Sincerely,  
       
      DICK's Sporting Goods 

    Dick's Sporting Goods Inc is NOT a BBB Accredited Business.

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