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Business Profile

Sporting Goods Retail

Dick's Sporting Goods Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Retail.

Complaints

This profile includes complaints for Dick's Sporting Goods Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 672 total complaints in the last 3 years.
    • 276 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/11/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a $50 gift card and did not get a gift card receipt. When I asked for one I was told we don't give them and couldn't tell me why? These are very important when giving a gift card to someone.

      Business Response

      Date: 12/13/2024

      Dear BBB,  

      We are sorry to hear about Mr. ******* frustration with their experience. We have contacted Mr. ***** to get more information and to assist in getting him his requested receipt. If Mr. ***** has any other questions, he can reach out to us at ************.  

      Sincerely,  


      DICK's Sporting Goods 

    • Initial Complaint

      Date:12/10/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for a Chicago Blackhawks Winter Classic Authentic Pro jersey from Dicks Sporting Goods on Thursday December 5th, order number ***********. I received the item on Sunday December 8th and I was sent a different item than I ordered. I received a ****************** Winter Classic Premier jersey, NOT the Authentic Pro. Fanatics makes all the *** jerseys and offers 3 different "tiers" or quality of jersey. The Authentic Pros are the best, followed by the Premiers and lastly the Breakaways. I contacted their **************** to address the issue and was initially told that they would ship me out the correct jersey, but then I was told everything was "on hold" and that the department that they needed to talk to wasn't open on Sundays and that someone would get back to me the following day. No one contacted me Monday, on Tuesday I contacted them, around 2:00. I was then told to contact another department with an authorization code, I did and was then informed that my reshipment was declined by Dicks due to my transaction history with the company. I've only ordered from them 3 times, and everytime something was messed up. The first time the jersey I got, the logo was upside down, and I contacted them about it, the 2nd time they shipped a jersey folded in a way that there was a huge crease down the front of the crest of the jersey, I contacted them about it, both times it was rectified, which it should be because they were the ones that made the mistakes, just like this time. Only now they won't fix the mistake and I have a jersey I did not order. I find this unacceptable and would like an explanation and a resolution.

      Business Response

      Date: 12/13/2024

      Dear BBB, 

       

      We are so sorry to hear about the issue described by our athlete as we are seeing this order provided was returned for a refund and the athlete was taken care of in this regard. Unfortunately, due to past order history of refunds including additional orders associated with these athletes address that were not provided mentioned by the athlete, our system has automatically marked the information, and we unfortunately are unable to override this to provide future refunds or reships for this athlete. Please note that the athlete would need to contact our third-party provider at: ************ who can further assist with additional information and details on the reasoning for their decision. 

       

      Sincerely,  


      DICK's Sporting Goods 

      Customer Answer

      Date: 12/13/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
      The answer I got was a complete NON answer. I did highlight and describe all transactions Ive had with DSG this year, all 3 instances were mistakes made by them that I called them out on, I guess you can only do that 2 times. I did return the item because I didnt want to get stuck with the wrong item, which was the issue in this instance, DSG sent me an item I did not order then refused to correct that mistake

       
      Regards,

      ******* ******

    • Initial Complaint

      Date:12/10/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a 20in girls bike online from Dicks sporting goods from ************* store (1066) on 12/7/24. Picked up on 12/8/24. I live 1 hr away so I had someone to pick up for me. Bike was to small so I took back today on 12/10/24, just to be told that I could not return it. The so call manager was so nonchalant about it all. Said that it was the company policy. How foolish is that when this is the holiday times. I will never shop at Dicks sporting good ever again. It's sad that people that work in customer service can be so disrespectful and trifling.

      Business Response

      Date: 12/13/2024

      Dear BBB,  


       We are sorry to hear about Mr. ******* frustration with their experience. We have researched and addressed their concerns internally. If Mr. ************** any other questions, he can reach out to us at ************.  
       
      Sincerely,  
       
      DICK's Sporting Goods 

    • Initial Complaint

      Date:12/09/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Gift card was activated and given to my son on *********** at his birthday it was stolen virtually somehow as I have the physical card still in the package -it had multiple inquires for it according to ducks sporting goods and was stolen and used at a dicks store! On November 15 and we didnt even scratch the pin off the back or remove from its package and ducks is saying its not their problem .

      Business Response

      Date: 12/13/2024

      Dear BBB,  

      We are sorry to hear about this issue. We have researched and addressed their concerns internally. If the athlete has any other questions, they can reach out to us at ************.  

      Sincerely,  

      DICK's Sporting Goods 

      Customer Answer

      Date: 12/13/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

       
      Regards,

      ******-*** *******

      Customer Answer

      Date: 12/13/2024


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      The business and complaint listed below did respond to me and is sending out a replacement gift card-I wanted to update that I do agree with their resolution.


      Regards,

      ******-*** *******

    • Initial Complaint

      Date:12/07/2024

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/7/2024 this business had a bat advertised in all sizes for $175, but when going to purchase the bat-it was charged to $349.99 this is an advertisement in multiple locations on the internet but will not be honored by the business. It is a one click direct deep link to the exact product on ************************** website. This is a false advertisement. When approaching the store showing them to honor their online advertisement they would not and the assistant store Manager was very rude and degrading to me. This is wrong to do to consumers.

      Business Response

      Date: 12/13/2024

      Dear BBB,  

      We are sorry to hear about ******* frustration with her experience. We have contacted ***** to get more information about the $175 listings for the bat she came across. If ***** has any other questions, she can reach out to us at ************.  

      Sincerely,  


      DICK's Sporting Goods 

    • Initial Complaint

      Date:12/06/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I returned my shoes and it states that you received on the 27th of November and I still did not receive my refund. Please return the money now.

      Business Response

      Date: 12/13/2024

      Thank you for contacting us. The customer reached out to us the same day, 12/6, and this was addressed immediately. A full refund was processed on 12/6 as well.  Thank you again.

    • Initial Complaint

      Date:12/06/2024

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      First time ordering online at Dicks for 2 pair of boots. Order # *********** amounting $305.26. I got an email that the order has shipped. I received the package that had 1 pair of boots in the big box,(boots size 8) the weight says 6 lbs. I contacted the chat support and connected with the chat agent named **** ******, told him about my issue and sent him photo. He suggested that he'll place an order for me, i have to pay for it and he'll process the refund of the item i didnt received. I didnt agree with it and the agent sarcastically said that he wont be able to process a refund because he confirm the package was delivered with a photo and weigh 6.1 lbs. Obviously the package was delivered but i was missing the boots size 7. The agent were so sarcastic and sounded like i was lying to him!! I want this issue to get resolve. I want a refund for item i did not received. Also, Dicks sent me a use boots! It is obviously worn boots which will be return!! What a joke!!

      Customer Answer

      Date: 12/09/2024

      First time ordering online at Dicks for 2 pair of boots. Order # *********** amounting $305.26. I got an email that the order has shipped. I received the package that had 1 pair of boots in the big box,(boots size 8) the weight says 6 lbs. I contacted the chat support and connected with the chat agent named **** ******, told him about my issue and sent him photo. He suggested that he'll place an order for me, i have to pay for it and he'll process the refund of the item i didnt received. I didnt agree with it and the agent sarcastically said that he wont be able to process a refund because he confirm the package was delivered with a photo and weigh 6.1 lbs. Obviously the package was delivered but i was missing the boots size 7. The agent were so sarcastic and sounded like i was lying to him!! I want this issue to get resolve. I want a refund for item i did not received. Also, Dicks sent me a use boots! It is obviously worn boots which will be return!! What a joke!!

      Business Response

      Date: 12/10/2024

      Dear BBB,  

      We are sorry to hear about ******* frustration with their experience. She has been refunded on 12/9 for the missing boots. If ***** has any other questions, she can reach out to us at ************.  

      Sincerely,  

      DICK's Sporting Goods

      Customer Answer

      Date: 12/10/2024

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***** *******

    • Initial Complaint

      Date:12/03/2024

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dicks has made it impossible to place orders for my disabled clients because their incompetent fraud **** keeps blocking the charges and cancelling the orders. Multiple calls to customer service have resulted in **** just telling me no one can help, fraud **** is on vacation, etc. Why is Dicks treating us so horribly? We are serving clients with developmental disabilities and trying to get them the items they need, but Dicks wants to prevent that and won't even help us when we call. I've never experienced this with a company before, very disturbing.

      Business Response

      Date: 12/10/2024

      Dear BBB, 

       

      We apologize for any issues our athlete experienced with their online order being cancelled and we have reached out to them to further assist and resolve this matter moving forward. If our athlete had any further information, they can reach us at ************.  

      Sincerely,  

      DICK's Sporting Goods 

    • Initial Complaint

      Date:12/02/2024

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order a product on October 5 th. It did not specify that the product was not on hand. Waited almost a month checked on order. Said the order was being processed. Contacted customer service. They told me they did not have the product and that they did not know when it would be in. They encouraged me to cancel the order. They never specified the product was not on hand. I canceled the order and now I have to find the product elsewhere.

      Business Response

      Date: 12/12/2024

      Dear BBB,  
       
      We are sorry to hear about Mr. ******** frustration with their experience. We were unable to contact Mr. ****** after reaching out several times. If Mr. ****** has any other questions; he can reach out to us at ************ or respond directly to our emails.
       
      Sincerely,  
       
      DICK's Sporting Goods 

      Customer Answer

      Date: 12/12/2024

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

       
      Regards,

      ****** ******

    • Initial Complaint

      Date:12/02/2024

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date: 11/24/24
      Order # 20154694557
      Web order date: 11/16/24
      I attempted to return an order from an online purchase. There was a lot of confusion by the sales clerk. The manager (*****) was standing right next to her and was not very helpful. After the return was completed, they stated that no receipt could be printed and I should expect an email within 5 minutes. This was around 11:05 AM.
      I waited at the store for 10 minutes and then was told to ask for *****, the manager, to resolve. I waited until 11:18 AM and ***** never appeared.
      I still do not have an email in my inbox from Dick's regarding this return. Have no idea if I was refunded the money to my credit card (or not.)
      This is extremely concerning, not to mention terribly rude. I would like to get my refund confirmed and returned to my account.

      Business Response

      Date: 12/10/2024

      Dear
      BBB,  

      We are
      sorry to hear about this experience. We have
      researched and addressed their concerns internally and provided proof of refund. If they have any other
      questions, they can reach out to us at ###-###-####.  

      Sincerely,  

      DICK's
      Sporting Goods 

      Customer Answer

      Date: 12/11/2024

      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

      The customer service associate had the facts of the transaction wrong. This was not a mail-order return, but rather a return in store, at the Northgate location in north Seattle, WA. Furthermore, I did not receive any receipt or confirmation of return. Rather, I was given screen shots and told to check with my credit card company to confirm the return. When did it become my job to check if a return transaction was completed accurately? Is it not the customer's right to obtain an actual receipt of a transaction that was completed in store? Why did the store manager, Dave, not simply print the return receipt at the time of transaction instead of lying and telling me it was in an email? I never received this alleged email, even to this day. I find the business practices of Dick's Sporting Goods unacceptable and not in alignment with the rights of the consumer to obtain receipts for transactions.

       

      Regards,



      *** ***

    Dick's Sporting Goods Inc is NOT a BBB Accredited Business.

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