Business Profile

Sporting Goods Retail

Dick's Sporting Goods Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Dick's Sporting Goods Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

665 total complaints in the last 3 years.
273 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/29/2022
Type:Delivery Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I placed an oniline order with customer service ###-###-#### prior to starting the order I asked the agent can you put specific notes to place package in hub lockers. She informed me that was possible package delivered by fedex on 8/22/22 left at front door not hub lockers. I called spoke with Eiran she said a replacement will be set and via express when i called on thursday 8/25/22 i was informed no replacement was ordered and when i ask to speak to a supervisor by the name brandy she didnt do anything other than say sorry. I escalated the call spoke with kelly case number ****** and said someone should be contacting me within 24-48 hours no one has called me via cell or email and no solution to this matter. As a customer I feel im gettin the short end of the stick . no refund or replacement from dicks sporting goods nor fedex. highly disappointed how this is being handled. Train your staff correctly had i been informed correctly i wouldnt of proceeded with the order and when you tell a customer im sending a replacement and finish the call im expecting that but the fact i didnt get a email confirmation about this i found it odd and decided to call again. my apartment complex said they not going to resolve it it needs to be resolved by fedex or dicks sporting good. But im getting the run around with this matter.
Customer Answer
Date: 09/06/2022
Hi
I reached out to the escalation team and dicks refunded my money this matter been resolved thank you for your assistance.
Initial Complaint
Date:08/28/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Point of Sales System (POSS) at Dick Sporting Good require attention.

- POSS do not show itemized list of items being purchased to the customer
- Customer must guess if the total is correct before approving the charges
- which includes the opportunity for mischarging, double scan, miss taxation and other errors performed by CSR

Unacceptable POSS must provide transparency to customers. Must be fixed ASAP
Business Response
Date: 09/06/2022
Dear BBB,

We are sorry to hear about Mr. XXX's frustration with their
experience. We have researched and addressed their concerns internally. If Mr.
XXX has any other questions, he can reach out to us at ###-###-####.

Sincerely,

DICK's Sporting Goods
Initial Complaint
Date:08/27/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Twice I tried to put a item from dicks. Both times I had online associates place the order for me. The last time I called and texted with associates and was guaranteed that I would receive my order. After 8 business days. I was finally told that they are out of stock. It is a false ad online or they are only selling it to company associates and not the public. I just placed a new order after
Business Response
Date: 09/01/2022
Dear BBB,

We are sorry to hear about Mr.
XXX's frustration with their experience. We have researched and addressed their
concerns internally. If Mr. XXX has any other questions, he can reach out to us
at ###-###-####.

Sincerely,

DICK's Sporting Goods
Initial Complaint
Date:08/27/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Although I have ordered from Dick's in the past, I have been bombarded with solicitation emails since. I never signed up to receive those emails, yet they keep coming. I have replied to the emails and have filled out feedback forms on Dick's website many times, but the emails keep coming, sometimes multiple times per day. Please stop sending me any emails. I never clicked on the link to receive them, yet they come, so that's why I'm not hitting "unsubscribe", since I never subscribed in the first place. Thank you.
Business Response
Date: 09/01/2022
Dear BBB,

We are sorry to hear about Mr.
XXX's frustration with their experience. We have researched and addressed their
concerns internally. If Mr. XXX has any other questions, he can reach out to us
at ###-###-####.

Sincerely,

DICK's Sporting Goods
Initial Complaint
Date:08/25/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I’m really tired of getting ripped & robbed by this business. Double charged for products and not getting double. Over charged. & attempted being taken advantage of myself and my family. It’s other items as well.
Business Response
Date: 09/06/2022
Dear BBB,

We are sorry to hear about Ms. XXX's frustration with their
experience. We have researched and addressed their concerns internally. If Mr.
XXX has any other questions, he can reach out to us at ###-###-####.

Sincerely,

DICK's Sporting Goods
Initial Complaint
Date:08/24/2022
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hello, I am trying to get my money back from Dicks sporting goods. They are dragging their feet and keep making me wait for no reason. I have talked to them a few times now and they just keep saying they will escalate the issue. This has been told to me so many times now it's ridiculous. Even after reviewing the tracking information they just say I have to wait. It's been long enough. I can't believe this is.how such a big successful company treats its customers. Here is the tracking below for fedex. I really don't know where else to turn. I need my money back and they keep playing games with me. No one seems to know anything.

************
************
************
************
Business Response
Date: 08/26/2022
Dear BBB,

We are sorry to hear about Mr.
XXX's frustration with their experience. We have researched and addressed their
concerns internally. If Mr. XXX has any other questions, he can reach out to us
at ###-###-####.

Sincerely,

DICK's Sporting Goods
Customer Answer
Date: 08/26/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I dont understand why they keep lying. They have not researched or addressed anything! They keep telling me to wait. It's been long enough. You guys aren't researching or addressing anything and it's not ok. I don't need to waste my time calling just for you to tell me that I need to wait another week.

Regards,

**** *******
Initial Complaint
Date:08/21/2022
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to exchange something on Sunday august 21 that my son bought on the 16 and didn’t have the receipt but had proof of purchase on my bank statement and they only wanted to give 25 dollar credit and not my total refund back on my bank card that I purchased it with.
Business Response
Date: 08/24/2022
Dear BBB,

We are sorry to hear about MS.
XXX's frustration with their experience. We have researched and addressed their
concerns internally. If Mr. XXX has any other questions, he can reach out to us
at ###-###-####.

Sincerely,

DICK's Sporting Goods
Customer Answer
Date: 08/26/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

****** ********
Initial Complaint
Date:08/16/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am receiving NUMEROUS emails from this company.

1. You are to immediately cease sending emails (within 24 hours)
2. You are to disclose where/when/who and the IP address where you obtained my information
3. You are to COMPLETELY and IMMEDIATELY delete ALL my records
4. You are to ensure that ALL my information is COMPLETELY and IMMEDIATELY deleted from ANYONE who you may have shared or sold my information to.

I will accept NO other response than what is stated above.
Business Response
Date: 08/17/2022
Dear BBB,

We are sorry to hear about Mr.
XXX's frustration with their experience. We have researched and addressed their
concerns internally. If Mr. XXX has any other questions, he can reach out to us
at ###-###-####.

Sincerely,

DICK's Sporting Goods
Customer Answer
Date: 08/17/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

as i stated in my complaint, i required to know ho wi was put on their mailing list, the company did not provide this information (I have never purchased anything from this company), furthermore, as I requested, NO further contact, they dis-regarded this request, and sent me a "survey" form to fill out. their response was useless, and did not resolve my issue with this company.

I will say one last time, remove **ALL** my information you may have regarding me, as well as remove all information regarding me, that you may have given/sold to other parties, and STOP CONTACTING ME.

any further contact, you will agree to $1000 per email charge.

Regards,

****** ******
Business Response
Date: 08/24/2022
This customers information has been removed from our email list.
Customer Answer
Date: 08/24/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
you did not address my concerns at all, first of all, how did my information get in your files, since I **Never** have done business with you?

and secondly, why were you sending "unsolicited email", otherwise known as SPAM?

for these reason, I complete reject your response.

Regards,

****** ******
Business Response
Date: 09/20/2022
That email is not associated with Dick's Sporting Goods corporate. Those emails are being produced from a fraudulent website.
Customer Answer
Date: 09/20/2022
Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The emails clearly indicate "dicks sporting goods", for this reason I reject your response, and once again request you cease sending me emails.

Regards,

****** ******
Initial Complaint
Date:08/15/2022
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On August 3 my order was canceled by Melissa D********* because I had rated her a non-listener regarding. receipt of only the swim suit for the original order. I received the swimsuit in the mail but no communication regarding why I was not asked to pick up the goggles. She said first that the order was still in my cart; then she reordered it. Later I received an email stating that I had picked up the goggles.
Business Response
Date: 08/17/2022
Dear BBB,

We are sorry to hear about Ms.
XXX's frustration with their experience. We have researched and addressed their
concerns internally. If Mr. XXX has any other questions, he can reach out to us
at ###-###-####.

Sincerely,

DICK's Sporting Goods
Customer Answer
Date: 08/19/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

********* *****
Initial Complaint
Date:08/14/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
to whom it may con concern,

i bought a golf buddy GPS golf olf watch about 5 years ago, every was fine till the battery died , now I can't get a battery or anyone to install a battery
i feel the company gollf buddy and dicks sporting goods should stall by what they sell with replacement parts andbe able to fix problem.

all I need is to have my battery replaced, the watch works fine.is tjhis to much for a comsumer to ask

Sinceredly
Business Response
Date: 08/17/2022
Dear BBB,

We are sorry to hear about Mr.
XXX's frustration with their experience. We have researched and addressed their
concerns internally. If Mr. XXX has any other questions, he can reach out to us
at ###-###-####.

Sincerely,

DICK's Sporting Goods

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Dick's Sporting Goods Inc is NOT a BBB Accredited Business.