We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Sporting Goods Retail

Dick's Sporting Goods Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Sporting Goods Retail.

Complaints

This profile includes complaints for Dick's Sporting Goods Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Dick's Sporting Goods Inc has 667 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 672 total complaints in the last 3 years.
    • 276 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/05/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought something online as it had the best prices, however after 3 days it was canceled by dicks sporting goods stating it was not in stock anymore. Company fails to instantly release my POS credit and fails to give me some kind of compensation or pay for the difference of another pair. No way to escalate to someone with authority.

      Business Response

      Date: 08/17/2022

      Dear BBB,  

      We are sorry to hear about Mr.
      XXX's frustration with their experience. We have researched and addressed their
      concerns internally. If Mr. XXX has any other questions, he can reach out to us
      at ###-###-####.  

      Sincerely,  

      DICK's Sporting Goods 

    • Initial Complaint

      Date:08/05/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a pair of cleats online for store pick up. When i went to the store to pick them up they were the wrong cleats. The store was unable to find the correct cleats so i had to excha ge the. For a different pair of cleats. When i purchased the pair online i used a 20.00 reward which brought the origional price from 49.99 to 29.99... 32.24 after tax...... I exchanged them for a pair of cleats that were priced 39.99.... i was given a return value of 29.99..which was 3.24 short of my actual price paid.... and then charged an additional 10.75...which should have placed the 20.00 reward back on my account because i paid a total of 42.99 for a paid of cleats that were 39.99 (+tax) so the 20.00 reward was not used

      Business Response

      Date: 08/17/2022

      Dear BBB,  

      We are sorry to hear about Mr.
      XXX's frustration with their experience. We have researched and addressed their
      concerns internally. If Mr. XXX has any other questions, he can reach out to us
      at ###-###-####.  

      Sincerely,  

      DICK's Sporting Goods 

    • Initial Complaint

      Date:08/01/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Spent $1800 on at dicks sporting goods and refused to refund me although I never received my order.

      Business Response

      Date: 08/18/2022

      We would need additional information from the consumer:

      Was it an online or in-store purchase?

      If purchased in store, which location?

      If purchased online, what is the order number

      What was the items purchased

      Business Response

      Date: 09/06/2022

      Dear BBB,

      We are sorry to hear about Mr. XXX's frustration with their
      experience. We have researched and addressed their concerns internally. If Mr.
      XXX has any other questions, he can reach out to us at ###-###-####.

      Sincerely,

      DICK's Sporting Goods

    • Initial Complaint

      Date:08/01/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a SOLE exercise machine in March from Dicks sporting goods. Two weeks after the purchase the machine broke and I was instructed to call Sole fitness for support. Sole fitness told me to record the problem and fill out a repair form for service. This was completed and the parts to fix the problem were sent to my home. To date, I never received a call from a tech to come fix the issue. I have called SOLE fitness and Dicks sporting goods to try and get a resolution but for three months plus I have been given inaccurate information and the run around. I again reached out to Dick's customer support number and I was told to leave a message with the person who handles refunds. I did this and received a letter in the mail a few days later stating that because it was past 90 days a refund could not be issued. I am past 90 days because of the runaround from Dicks sporting goods and Sole Fitness. I have made over 10 phone calls between the two in an attempt to fix my machine and for 90 days I was given false information. I am now stuck with a piece of equipment I paid over $1,000 for and it doesn't work. I would like the equipment removed from my home and a complete refund please. I reached out for assistance well before the 90 day window. I was promised it would be fixed and it hasn't. Enough of the runaround please.

      Business Response

      Date: 08/04/2022

      Dear BBB,

      We are sorry to hear about Mr. XXX's frustration with their
      experience. We have researched and addressed their concerns internally. If Mr.
      XXX has any other questions, he can reach out to us at ###-###-####.

      Sincerely,

      DICK's Sporting Goods

      Customer Answer

      Date: 08/15/2022



      Better Business Bureau:



      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 



      Regards,



      ***** *******

    • Initial Complaint

      Date:07/30/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased two Cobra Radspeed golf clubs (driver and 3 wood) through the Dick’s website on 5/19/22 and picked them up from the Eastvale, CA location on 5/20. The driver club head snapped off the club during my first time at the driving range. I exchanged the driver later that day at the same location. The next round I played the club heads on both clubs cracked. I took them to another Dick’s location in Upland, CA. They referred me to **** ****** in Upland. The employee there was not able to repair them and would not accept a return when they were cracked. He told me to send the clubs to Cobra to be repaired. He also told me that when the clubs were repaired I would be able to exchange them for other clubs. I received the repaired clubs from Cobra and when to two different Dick’s locations today to exchange them and was told that they could do nothing for me. So now I am stuck with two golf clubs I paid over $500 for that I have no desire to use again. I acted in good faith based on what the **** ****** employee told me. I feel like I was lied to and am not happy with the lack of customer service I have received.

      Business Response

      Date: 08/03/2022

      Dear BBB,  

      We are sorry to hear about Mr.
      XXX's frustration with their experience. We have researched and addressed their
      concerns internally. If Mr. XXX has any other questions, he can reach out to us
      at 866-677-4771.  

      Sincerely,  

      DICK's Sporting Goods 

    Dick's Sporting Goods Inc is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.