Complaints

This profile includes complaints for Giant Eagle Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Giant Eagle Inc

  700 Cranberry Woods Dr Cranberry Township, PA 16066

  
• 

  Giant Eagle Inc

  14650 Snow Rd Brookpark, OH 44142-2461

• 

  Giant Eagle Inc

  13820 Lorain Ave Cleveland, OH 44111-3428

• 

  Giant Eagle Inc

  7400 Broadview Rd Cleveland, OH 44134-5757

• 

  Giant Eagle Inc

  34700 Vine St Willowick, OH 44095-5120

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is the second month in a row, and has happened countless times in the past that store 65 was out of the medicine I needed to pick up. As a schedule II drug, *************** 10mg/3x daily, is not able to be transferred to another nearby pharmacy that has the drug in stock. However, schedule III and beyond can be sent instantly. Through some quick research I read the *** and *** have rescinded that regulation on schedule II back in 2023. Pennsylvania still does not allow the transfer of schedule II scripts and must be called in by a physician to a new pharmacy. Schedule II drugs also have very stringent rules on pickup timing. 1 day prior to you running out is the first chance I get at refilling. With all of these regulations, when I finally hear that the pharmacy is out of stock, Im out of medicine and run through the wringer to find a pharmacy to have my doctor send a NEW script. The biggest issues is that Giant Eagle corporate doesnt have any customer care representatives available on the weekends. Interesting that the stores are open and customers may have complaints that need to be handled quickly, but corporate gets to enjoy their weekends with their family as I suffer with out proper medication and fight for a way to get what I need they relax.

  Business Response

  Date: 02/10/2025

  February 10, 2025
  Better Business Bureau
  ****************************
  ******************

  
  RE: Complaint ID ********

  
  This is a follow up letter in response to a patient's concern expressed on 02/08/2025 regarding a recent
  pharmacy interaction.
  We at Giant Eagle strive to provide best in class customer service to all patients. Regarding the patient's concern,
  the patient's medication is currently on order to be filled. Feedback will be provided to the customer care team
  regarding their hours of service of Monday-Friday 8am-8pm. Giant Eagle Pharmacists are available on weekends
  to assist with patient care needs.

  Customer Answer

  Date: 02/13/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

  This is a blatant disregard of the facts, and an apology for apology sake.  I want to know what that manager is going to do about making sure smaller less wealthy neighborhood stores have the prescriptions in stock.  And if they are not going to do that, provide a space for customers to talk to representatives outside of the stores when the store employees are no longer being helpful.

  
  Regards,
  
  ****** *****

• Initial Complaint

  Date:02/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Every time I go to giant Eagle and they have a sale on some of their products and example is tonight they had a buy one get one free on that Eman donuts and it never rings up with that sale and I can never get help at the store to get it corrected. This happens all the time on their sales that it is never run up properly and the customers pay, the right amount theyre getting a sales price. I have many other examples if needed. It is deceptive, marketing and wrong for the company to advertise the sales and the consumer never gets that price.

  Business Response

  Date: 02/09/2025

  Good Afternoon - Can the consumer advise which Giant Eagle location they visited?  Thank you.

  Customer Answer

  Date: 02/10/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  

   

  Complaint 22914458
  External
  Inbox
  
  **** ******* <***************************>
  2:47 PM (28 minutes ago)
  to me
  
  It is the seven fields giant eagle.
  Sent from my iPhone

   

  
  
  

  Business Response

  Date: 02/11/2025

  RE: Complaint ID ********

  This letter is in response to the complaint submitted to your office by Mr. **** ******* regarding

  his experience at our ************ Giant Eagle located at ************************************,
  PA 16046.
  We would like to thank Mr. ******* for his feedback. Entenmanns donuts were priced as buy
  one, get one (BOGO) from 01/31/25-02/05/25. Mr. ******** receipt shows he attempted to
  purchase the donuts on 02/07/25 for the sale that had ended 02/05/25. We apologize for any
  confusion.
  Very truly yours,
  Giant Eagle, Inc.

  
  

• Initial Complaint

  Date:02/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased cookies from Giant Eagle in *********, ****, on 12/14/2024, mislabeled as Apricot. They were not Apricot, but Raisin filled. I had a painful allergic reaction, which caused me to vomit and choke on stomach acid. Giant Eagle put me, as well as the general public at risk for serious injury due to food mislabeling. Aside from this negilence, Giant Eagle has not taken responsibility for their actions. I contacted corporate on 12/18/24 to report the issue. I was assured by a customer representative named ****, that our local store would reach out to me by phone, and if they couldn't get a response, they woud send an email. I gave Giant Eagle the benefit, understanding that this incident happened during the holidays, so I patiently waited. It's now February 7th, and I've never been contacted by anyone from Giant Eagle. We have saved the product and mislabeled packaging as evidence. Because Giant Eagle will not allow anyone to make a purchase in their stores without a Giant Eagle card, we have proof of our purchase. We also have proof that we haven't purchased anything containing raisins because of my allergy. While waiting for a response, I also discovered that this isn't the first time the Giant Eagle brand has had mislabeling issues with these particular cookies, which they recalled in 2015. It's obvious Giant Eagle doesn't care about what happened to me. They've obviously not taken a dangerous situation seriously, so it's time to make this public knowledge. Once corporate knew about the mislabeling of food at one of their stores, they should have initiated a recall, and compensated me for what I went through. Instead, corporate passed off blame on the Lancaster, Ohio bakery department.

  Business Response

  Date: 02/07/2025

  The consumer can contact the ************* team directly at ************** (Monday - Friday 8:00am - 8:00pm (ET)) to discuss his case.  Thank you.

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I prescribed ********** 100mg daily for a patient and their insurance approved the medication as well. The pharmacist at the patient's Giant Eagle inappropriately rejected the prescription and changed it. Who can I contact to report interference with medical care? Thank you.Patient's pharmacy:********************************************* Phone: **************

  Business Response

  Date: 02/05/2025

  February 5, 2025 Better Business Bureau *********************************************** RE: Complaint ID ******** This letter serves as a formal response to the concern raised on February 5, 2025, regarding a recent pharmacy ************** Giant Eagle, we uphold the highest standards of patient safety and professional responsibility. On January ******, our pharmacy received a prescription for ********** 100mg (20mg tablets, five tablets every morning). Due to the unusually high dosage, the pharmacist, in accordance with professional and clinical obligations, attempted to contact the provider for clarification. The provider is also the complainant in this matter. Despite multiple phone calls and/or faxes, no response was received. To be specific, we reached out 7 times (January 6, 8, 10, *****, 16 and 19) without a response . As a result, the prescription could not be dispensed without the necessary verification from the prescribing provider in adherence to best practices for patient safety.On February 3, 2025, a new prescription for the same medication and dosage was issued. This time, our pharmacy successfully obtained the required clarification, allowing the prescription to be processed without ******** is important to emphasize that at no point did a pharmacist modify or alter the prescription. The initial prescription was not filled solely due to the absence of a response from the provider regarding safety inquiries.Any assertion to the contrary is factually incorrect.Sincerely,*********** ******, PharmD, ****

• Initial Complaint

  Date:02/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an ****** gift card in December for25 dollars with several other cards . $35 Amazon card got misplaced. I contacted giant eagle and explained situation they called me back and gave me amazons number. I feel like Im being pushed back and forth and would like this resolved. Card number is **************** purchased on 12/8/24 at 4:09pm

  Business Response

  Date: 02/12/2025

  February 12, 2025
  

  Better Business Bureau
  ****************************
  ******************
  

  RE: Complaint ID: ********
  
  This letter is in response to the complaint submitted by Ms. *** ****** regarding a lost gift
  card. We contacted our card service vendor who confirmed the gift card was redeemed on
  January 3, 2025 and they are unable to refund or replace it at this time.
  If you have any questions, please feel free to contact me.
  Very truly yours,
  Giant Eagle

  
  

• Initial Complaint

  Date:01/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a complaint regarding the WetGo Unlimited Car Wash subscription service and its **** tag policy. I have been a subscriber to WetGos unlimited car wash service, and after reviewing the terms, I noticed a discrepancy between the stated terms and the enforcement of those terms.The WetGo Unlimited Car Wash programs terms of service state that the **** tag will be affixed to the windshield of my vehicle. However, the word will does not imply a mandatory, permanent attachment, and I believe this leaves room for flexibility in how the tag can be used. Despite this, I have been informed that the **** tag must be permanently attached to the windshield, which I find contradictory to the wording in the terms.I have attempted to resolve this issue with ****** customer service and with ***** *********, WetGos Senior Specialist. Unfortunately, I have not received a satisfactory resolution, and the explanation provided does not adequately address the inconsistency in the terms.I am seeking a resolution that would allow me to use the **** tag without permanently affixing it to my windshield, as I believe this is in line with the programs terms.I would appreciate any assistance in helping facilitate a resolution to this matter.

  Customer Answer

  Date: 02/03/2025

  Ayden Six <***************************>
  Feb 1, 2025, 2:50 AM (2 days ago)
  to me
  
  Issue was resolved 

• Initial Complaint

  Date:01/25/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My doctor sent me prescriptions for sibxone to giant eagle pharmacy on ****** ave. Came to pick them up told me they wasn't ready and give them 30 minutes. 30 minutes after shopping in a store I did not want shop at because of how expensive they are. They then tell me they do not have enough and can't give me any. I said I haven't had any and have to work tomorrow can you do a partial fill for what they do have. Nope can't do that when rite aid ******* and ********* have all did that. Because this is a medicine to help with addiction. They proceeded to tell me to come back the next day after 2pm I come at 310pm and still not ready I am now on day 2 of being sick got sent home early from work for snot dripping on customers food from not having my subxone. And I spent 50+$ in there while waiting which I wouldn't have spent a ***** since they lied about having my medicine ready. So 50$ and hours of my time wasted. For them to laugh and think it's funny or a joke.

  Business Response

  Date: 01/30/2025

  ************************************************************************* ************ ***********************************************************************
  January 30, 2025
  Better Business Bureau
  ****************************
  ******************
  

  RE: Complaint ID ********

  
  This is a follow up letter in response to a patients concern expressed on 01/25/2025 regarding a recent
  pharmacy interaction.
  We at Giant Eagle strive to provide best in class customer service to all patients. Regarding the patients concern,
  the patient was contacted by phone regarding her experience with her pharmacy interaction.
  Sincerely,
  Giant Eagle******

• Initial Complaint

  Date:01/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Giant Eagle *********** charges for curbside order then cant fulfill it on time-doesnt notify customer until the very time their order is ready. When my wife calls she is told the order has already been charged when she asks for a refund and cancellation. The ** employee ****** says she has to email them on MONDAY which is 2 days after the end rest should be picked up to REQUEST A REFUND.This is the fifth time we have had an issue with this store and it needs to stop. BBB will get a response stating ** has solved this issue with the customer but they have not!

  Business Response

  Date: 01/21/2025

  January 21, 2025
  Better Business Bureau
  ****************************
  ******************
  RE: Complaint ID: ********
  

   

  This letter is in response to the complaint submitted by Mr. ***** ****** regarding a recent
  curbside order. We have reached out directly to Mr. ****** to resolve this matter.
  If you have any questions, please feel free to contact me.
  Very truly yours,
  Giant Eagle

  Customer Answer

  Date: 01/21/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ***** ******

• Initial Complaint

  Date:01/16/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a prescription at this location that I believed was questionable and I was not comfortable with using it. It even said in the safety documents that I got with the medication from the pharmacy,not to use it if it looked a certain way. I brought my concerns to the pharmacist manager in a phone call and was told they would not exchange the medication.And that I would have to send it back to the manufacturer. I disagreed with the pharmacist about returning the medication to the manufacturer and was rudely hung up on. The pharmacist manager didnt even suggest that I bring the medication in for him to inspect. So I contacted the manufacturer and was told I could not send it back to them, and that it was OK to return and they would contact the pharmacy with return instructions for them to return the medication. I contacted the manufacturer two days later, and was told that they did talk to the pharmacy and inform them. I contacted the pharmacy Manager after speaking to the manufacturer, and was told this all had to go through giant eagle corporate. I informed him that I needed this medication within four ******* now I am waiting to find out if I am going to be made whole. The pharmacy was not helpful at all and now I am left waiting and worrying to find out what will happen. The pharmacist Manager did not seem concerned at all that I may have to go without my medication. He is very rude.

  Business Response

  Date: 01/20/2025

  Thank you.

  Customer Answer

  Date: 01/21/2025

  
  *************************
  Sat, Jan 18, 12:24 PM (3 days ago)
  to me
  
  My complaint with giant eagle has been resolved. They have exchanged the item I complained about.
  

  
  

   

  Thanks,******* Johnson 

• Initial Complaint

  Date:01/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Your alliance staff members are rude and I have not said anything til now but I have an otc card for healthy foods I also have an ebt card I tried to use my otc card for healthy food and then pay remaining balance with ebt now they say ou have to run ebt card then otc card so I can't use my otc card because my ebt balance will pay for everything alliance store is the only store that does this I have always used giant eagle and considered it a local place to support I will no longer be supporting giant eagle I even tried to call customer service and got hung up on I feel like I'm being taken advantage of

  Business Response

  Date: 01/03/2025

  RE: Complaint ID: ********

   

  This letter is in response to the complaint submitted by Ms. ****** ******* regarding the use of her EBT and OTC cards for a recent transaction. We have reached out directly to Ms. ******* to resolve this matter.If you have any questions, please feel free to contact me.Very truly yours,Giant Eagle

  Customer Answer

  Date: 01/03/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ****** *******