Reviews
This profile includes reviews for Parts Geek LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,102 Customer Reviews
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Review fromManny M
Date: 10/05/2022
5 starsManny M
Date: 10/05/2022
Great customer service! Ive bought multiple parts and packages have been intact
Parts Geek LLC
Date: 10/05/2022
Thank you for the feedback and your patronage. Please keep us in mind for any future automotive needs.Review fromZack M.
Date: 10/05/2022
1 starZack M.
Date: 10/05/2022
Purchased a radiator for my van , instead , I was sent a destroyed box with a busted land rover radiator inside (I looked it up). They told me to return it for a refund but FedEx will not accept the box in the shape that it’s in. So parts geek told me to purchase a box , NO that is not my responsibility when I have not yet even received the product I purchased. Now they are holding my money from me until I can send this back . But they will not send me a box or send the orders to FedEx to pack it. I am now going to search for legal means to resolve my issue. Do not purchase from this company!Parts Geek LLC
Date: 10/05/2022
Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. We have provided you via email, instructions to return the damaged merchandise. This email included a FedEx prepaid return shipping label. We ask you to please check your spam and junk folders for this email for these. Once the parts are returned to our warehouse, we will issue the refund right away for the part. Unfortunately, we're unable to issue a refund without the part being sent back to us.Review fromMark D
Date: 10/04/2022
1 starMark D
Date: 10/04/2022
Won't buy any more parts they don't backup there warranty terrible will never buy from them again ??Parts Geek LLC
Date: 10/05/2022
Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. As our website states on our customer service pages ************************************* , What if my part fails? What type of warranty does my part have? Most of our parts (but not all) come with a one year warranty excluding wear and tear items. Depending on the type of product you purchased, you may also have an extended warranty if you purchased one. Please also refer to the manufacturer information that was included with your product for additional information. If your part fails we will issue you an RMA number to return the product. Faulty parts and improperly installed parts return decisions are left up to the particular manufacturers' rules and regulations. We process the return for you by accepting the part and then forward the part directly to the manufacturer for final approval. Installation of auto parts should be handled by a Certified Automotive Technician, and you should maintain a copy of the repair order after the repair is completed for your records. Especially, with items such as ECM's, A/C Compressors, Receiver Dryers, Catalytic Converters etc. where misdiagnosis and/or installation can easily damage a part. Remember, that having a certified technician install a part does not necessarily mean it was properly installed, but it will eliminate more of the common errors. On occasion, we may ask for the original repair order and other documentation regarding the repair to be sent to us in order to process the return. If your part is found to be defective you will receive a full refund. All replacement items must be re-purchased. We do not send out free replacements.Review fromKristy B
Date: 10/04/2022
5 starsKristy B
Date: 10/04/2022
This place saved me $700.00 on my part to fix my car, which was awesome i would buy from again, very fast shipping. I have told several of my friends about this and they have wanted the name and was going to check and order from them. Thank you so much.Parts Geek LLC
Date: 10/05/2022
Thank you for the feedback and your patronage. Please keep us in mind for any future automotive needs.Review fromPedro E E
Date: 10/04/2022
5 starsPedro E E
Date: 10/04/2022
Good service affordable parts fast shipping great job thanks to parts geekParts Geek LLC
Date: 10/05/2022
Thank you for the feedback and your patronage. Please keep us in mind for any future automotive needs.Review fromDebra T
Date: 10/04/2022
5 starsDebra T
Date: 10/04/2022
They always have the parts I need at the lowest price anywhere. And I always get my product shipped to me earlier than expected. If there was more than five stars I would definitely press the highest numbered star.Parts Geek LLC
Date: 10/05/2022
Thank you for the feedback and your patronage. Please keep us in mind for any future automotive needs.Review fromSandra N
Date: 09/30/2022
5 starsAwesome and affordable excellent customer service..give you 5***** great work ??Review fromDavid B
Date: 09/30/2022
1 starOrdered a steering rack for my car, a new part not a remanufactered one . Installed it started the car to check for leaks steady stream of oil pumped out but not the fittings It was pumping past the sector shaft seal.That's the better part of the story now I've been trying to get my money back I have as much time invested in that as I do changing the part. And still no refund!Review fromMichael D
Date: 09/29/2022
5 starsQuality parts at a reasonable price. Parts are sent right away and you don't have to wait long for them.Review fromIvan L
Date: 09/29/2022
5 starsFast , reliable, dependable ,Parts service a name you can trust it's the all you need to go to place when you need a part for a great price
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