Reviews
This profile includes reviews for Parts Geek LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,103 Customer Reviews
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Review fromMatt M
Date: 09/16/2022
1 starMatt M
Date: 09/16/2022
Ordered quick struts and rear shocks for my ****** titan, put the quick struts on the front, and they squeaked like CRAZY. Contacted parts geek via email and requested an address to ship these back so I could get a refund. Was told that I'd have to take my truck to a certified mechanic and have them verify and remove the squeaky struts.
I explained that I had ordered these parts from them because I wanted to save some money and do the labor myself,, I didn't think that I'd be buying such a low quality part, then have to pay some shop more money to verify that the struts were sub par, only to end up having to buy replacement struts from the local parts house for 3x's the price. No money saved at all!
Cost alot more than I ever thought, never even put on the rear shocks. WILL NOT be buying ANYTHING from parts geek, EVER!
BUYERS BEWARE!
What a dang headache!
Parts Geek LLC
Date: 09/16/2022
Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
Defects are a manufacturer issue and we will notify the manufacturer of this issue, however, Parts Geek can only follow the policies of the manufacturer.
As stated on our website, What if my part fails? What type of warranty does my part have? On occasion, we may ask for the original repair order and other documentation regarding the repair to be sent to us in order to process the return.
However, we have not received this information from you which is why the return was not accepted.
Again, please accept our apologies for any inconvenience we may have caused and for the delay in receiving a resolution from our establishment.Review fromDaniel G
Date: 09/15/2022
1 starDaniel G
Date: 09/15/2022
I can see the prices are just so so but its the shipping and handling where they break it off in you. When a 2 ounce plastic item for ten ninety nine costs thirteen ninety nine to get to the middle of this country I have a problem with that. this little piece of plastic would fit in an envelope even.Parts Geek LLC
Date: 09/16/2022
Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
Unfortunately, we do not have control over the shipping costs as this is what is charged by the carrier.
Again, please accept our apologies for any inconvenience we may have caused and for the delay in receiving a resolution from our establishment.Review fromTimothy B
Date: 09/15/2022
1 starTimothy B
Date: 09/15/2022
I would give them no stars for getting the correct part! They sent me my order but with a mystery part I did not order and not my needed part! They will not make it right by sending my correct part I already paid for but did not get! Do not do business with these scammers! Not a Good experience actually very very frustrating to deal with over a small part needed that they would not send out to me! Even proving by pictures at their request!! STAY AWAY IF YOU WANT TO CORRECT PARTS!Parts Geek LLC
Date: 09/16/2022
Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. We apologize for you receiving the incorrect part. We have processed a refund for the part affected. Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.Review fromTwona C.
Date: 09/15/2022
5 starsTwona C.
Date: 09/15/2022
They sent out my order and i recieved my parts two days later on several different orders.Parts Geek LLC
Date: 09/16/2022
Thank you for the feedback and your patronage. Please keep us in mind for any future automotive needs.Review fromJoe D
Date: 09/15/2022
5 starsJoe D
Date: 09/15/2022
Quilty parts at a good price. Outstanding.People that care about the Parts that they sell.Parts Geek LLC
Date: 09/16/2022
Thank you for the feedback and your patronage. Please keep us in mind for any future automotive needs.Review fromRichard R
Date: 09/13/2022
4 starsI think that Parts Geek do what they say as it relates to the quality and delivery of their products. You are not surprised regarding extra charges at checkout.Review fromMichael F
Date: 09/13/2022
5 starsGot a replacement mirror for my 07 GMC the price for the part was super competitive. The quality and over-all functionality of the mirror was excellent!!Review fromBeverly R
Date: 09/13/2022
5 starsI have purchased several items for my automobile from Geek Parts. They have always been timely upon shipment of my purchases. Once I had a problem because I purchased the wrong part. The return process was extremely easy, fast & hassle free. The customer service is very professional. I would recommend Geek Parts for all of your auto needs.
Thank you Geek Parts,
BevReview fromDavid A
Date: 09/13/2022
1 starI ordered parts for my Audi which came in a timely manner. How ever I did not open the box within the the 30 day period. When I did open the box I realized that THEY had sent me the wrong parts. I contacted them to do an exchange which they refused. I replied by saying I don’t want a refund just an exchange since the mistake was made on their part. Same answer no. Now I’m stuck with parts that don’t fit my car.Review fromRay G
Date: 09/13/2022
1 starvery difficult to return parts even when it is their fault
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