Reviews
This profile includes reviews for Parts Geek LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,099 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromDaniel G
Date: 09/07/2022
1 starDaniel G
Date: 09/07/2022
Shipping and handling ruins the low prices of the part. You guys are the reason O Reilly's and pep boys are doing such a good business.
Parts Geek LLC
Date: 09/09/2022
Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. With the information you provided in this review, we show no orders placed with *************. We value your business and we would be happy to discuss any issues and investigate matters further to resolves this matter favorably if you can please contact us via our customer service page *************************************.Review fromMarlene I
Date: 09/06/2022
1 starUnfortunately I’m very dissatisfied with the customer service parts geeks offered. I had two axles that I bought from them go bad within a couple months of them being on the vehicle they don’t offer an exchange program so I had to return the item re-purchase the new item pay for the shipping again and pay for the shipping to return the items that I had previously purchased that went bad. Not to mention I had to pay labor three times to have my problem corrected. They didn’t seem to care one bit they were more worried about a $20 shipping label then making a customer happy. I don’t find myself purchasing from them in the future! Buyer beware.Review fromCody R.
Date: 09/06/2022
1 starRead the return policy carefully. I purchased a radiator from these guys that came damaged, the radiator was 310.68 but the shipping to return it was 164.00. UPS suggested having partsgeek print a return label and take the charge out of the refund as they only pay 43.00 because it's a corporate account. Partsgeek refused to help in any way with the return. There return instructions are extremely detailed and state if if dont follow them exactly you wont receive a refund. So I'm out 310.00
And needless to say I will never order from partsgeek again.Review fromDaniel G
Date: 09/06/2022
1 star1I'm not complaining about the prices, I always and will shop around . The main problem I have is freight and handling is ten times what it should be. When a mere 2 ounce item costs 10.99 to ship to me that says they DON"T want my business ever again. And YES i do tell all my friends and relatives so they won't get it broke OFF in them.Review fromClinton F
Date: 09/06/2022
5 starsParts Geek is solid when it comes to truck parts. They know there stuff to eliminating wrong part error s like some of the other guys no names. And also have huge selection of parts almost guaranteed to have your part in stock. From cheaper to expensive variety of brands shipping on time. Thats what I look for in a company doing business with and The Parts Geeks get rid of The Parts Sqeeks. Order now get this week. ThanksReview fromPete G
Date: 09/02/2022
5 starsPete G
Date: 09/02/2022
The few items I have ordered in the past couple of years have always been correct and quick to receive. Thanks guys. Vallejo CA.Parts Geek LLC
Date: 09/09/2022
Thank you for the feedback and your patronage. Please keep us in mind for any future automotive needs.Review fromClifford L
Date: 09/01/2022
5 starsGreat product at great price manufacturers of the part are great the are always on time .Review fromPat S
Date: 09/01/2022
1 starPat S
Date: 09/01/2022
I ordered parts they were wrong i returned them they only returned a third of the other and kept the rest I tried to resolve this and got no where. I was a good customer but they will get no more business from me until this is taken care of. There customer service sucks.Parts Geek LLC
Date: 09/09/2022
Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
We show no record of you contacting Parts Geek regarding this issue and we'll be more than happy to assist you in resolving your issue with your refund.
You may reach us out at **************************************
Again, please accept our apologies for any inconvenience we may have caused and for the delay in receiving a resolution from our establishment.Review fromSharon H
Date: 09/01/2022
5 starsOne of the best for finding parts and prices, very affordable...9/1/2022Review fromMatteo L
Date: 09/01/2022
1 starI purchased a part from parts geek through eBay and requested Immediately to cancel. I dident get a response until the following morning that I could not cancel, I was assured that once I receive the part I can send it back and get a full refund. I did as he asked and sent back the part it’s been about a week now and have not received money back and customer service is non responsive. I will never do business with this company again.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.