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Business Profile

New Auto Parts

Parts Geek LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Parts Geek LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Parts Geek LLC has 3 locations, listed below.

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    Customer Review Ratings

    1.96

    Average of 1,101 Customer Reviews

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    Review Details

    • Brad W

      Date: 06/30/2025

      Ordered a rotors, brakes, and calipers from them and none of the parts they send were correct. Filled out the email for returns and it came back as me paying a restocking fee for stuff I didnt incorrectly order. No way to contact them through email (just get an error) have been waiting on hold for over 2 hours with customer service. Will never use them again.

    • Mario A

      Date: 06/30/2025

      My experience with Parts Geek resulted in a $853 financial loss due to their misleading product information and unreasonable return policy. On May 24, 2025, I bought a front differential for my 2019 Mercedes GLC300 4Matic. Their website explicitly stated it was compatible. My mechanic attempted installation, adding differential oil as standard. However, the part did not fit my vehicle, directly contradicting Parts Geek's advertised fitment. The oil was immediately drained. I initiated a return, explaining the fitment issue. Parts Geek denied my refund, claiming the part was "unresalable" due to oil traces. They refused to acknowledge the oil was a direct consequence of attempting to install a part they falsely advertised. I filed a BBB complaint providing evidence of their incorrect fitment data. Parts Geek consistently evaded the false advertising issue, sticking to their "unresalable" policy. The BBB case closed without a refund. Parts Geek's practice of providing inaccurate product compatibility, then denying refunds when their error is discovered, is unacceptable and deceptive. Buyers should be very cautious relying on their fitment information. I am left with an expensive, unusable part and no refund.

    • April J

      Date: 06/29/2025

      I ordered an engine coolant hose for my 2019 ***** equinox. They sent me an air pump hose for an early 2000s ******** DeVille. **************** was extremely rude when I called. He stated they would email a shipping label with paid postage. That was after I had to ask for clarification repeatedly. I then ask about having the correct part sent. He said I would have to do a complete new order. They will only refund the cost of the part. They won't refund the shipping cost. They also said they would not pay the cost of shipping for the correct part. If I had ordered the wrong part myself then I'd understand. That's my fault. Their company made the mistake in shipping the completely wrong part. They should cover the cost to correct it. I'm now out the $15 in shipping and still without the part needed to repair my vehicle.

    • brian r

      Date: 06/29/2025

      Terrible experience. Used their fitment search process but the part is too long for my model. RMA process is tedious, multiple steps, photos and VIN required. Selective criteria. Submitted 2x because never received feedback on first submission, after I contacted *** through chat. Three weeks later I paid 23$ to return a sealed unopened item that cost me 30$, that they will resell for full price.

    • Gary C

      Date: 06/28/2025

      Partsgeek has inaccurate website description and they want me to pay and send it back. Worst online experience and customer service *****. I do not recommend Partsgeek

    • Cay B

      Date: 06/27/2025

      I bought a $912 headlight from Parts Geek and paid nearly $600 to have it installed, only to find out it was defective. When I contacted customer service, they told me I had to uninstall it, send it back, and wait weeks for inspection even though I rely on my car for work. I asked for a discount on a replacement or partial refund and was rudely told no, with a manager saying, You dont have to keep doing business with us.Terrible customer service and no accountability for selling a defective product. I wont be ordering from them again.

    • JULIA M

      Date: 06/26/2025

      Do not buy from this company they will send you the wrong part and if it's longer than 30 days they don't care they sent you the wrong part you are out of luck.the Brake calipers I was sent are defective.

    • John B

      Date: 06/26/2025

      Wow holy rip off it looks like a scam. It smell like a scam. Totally ripped off. Refused to cancel my order after 20 days no parts.

    • Teena O

      Date: 06/26/2025

      Highly dont recommend. My father took it upon himself to order from this place, thinking it was a reputable company, sadly not. They failed to send both parts, I only received 1 of 2 parts. I, and my father both have contacted this company several times, using the online chat support, calling the 800 number and emailing. Weve provided all the required information they asked for, and nothing. Almost two weeks later we have no resolution. Dont make the same mistake. ***** this company at all cost. Nothing but scammers!!!!

    • David L

      Date: 06/26/2025

      If there was a way to give them a -5 points review I would.Absolutely, I mean absolutely do not purchase anything from this incompetent company!Over two weeks to receive a part. Do they not understand people cant be without their vehicle for two weeks or more? I contacted them about where my part was, the customer service *** was extremely rude, short, cold and uncaring, basically said I will get it when I get it.I also paid for expedited shipping and it still took them eight business days to hand it to the ****************************. Eight days???WTF???What is non-expedited shipping? Going back in time and using the pony express?Once again, absolutely do not purchase anything from these incompetent fools!!! Never, I mean, never again.- - - - 5 points!!! RIDICULOUS

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