Reviews
This profile includes reviews for Parts Geek LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,104 Customer Reviews
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Review fromLorraine A.
Date: 12/06/2022
1 starI think that Parts Geek uses deceptive advertising. I bought something form them. The picture showed a pack of 8. I expected to receive a pack of 8. What I got was a pack of 2. I then ordered the same thing from Guaranteed to Fit. It had the same picture of 8. When I received the order it had a pack of 2 and the packing slip stated it was from "Parts Geek" not Guaranteed to Fit. They are both working together and they are both very deceptive with their advertising.
Parts Geek LLC
Date: 12/16/2022
Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. We show you placed the order through ******** and not partsgeek.com. Unfortunately, you must contact the seller through ****, we are unable to view any refunds as we are incapable to see any credit card information and unable to assist in refunds. Again, please accept our apologies for any inconvenience that we may have caused and for the delay in receiving a resolution from our establishment.Lorraine A.
Date: 12/17/2022
I originally order through Parts Geek and only received 2 items when the picture showed 8 items. I then ordered through Guaranteed to Fit. I also received 2 items when the picture showed 8 items and the packing slip that was provided with the second order said "Parts Geek" not Guaranteed to Fit. Very deceptive company.Review fromCurtis J
Date: 12/06/2022
5 starsQuality parts and the prices are amazing...dont waste your money at local parts stores...Parts Geek LLC
Date: 12/16/2022
Thank you for the feedback and your patronage. Please keep us in mind for any future automotive needs.Review fromDavid D.
Date: 12/06/2022
5 starsAny time I have ordered anything it always the right part at the best price.Parts Geek LLC
Date: 12/08/2022
Thank you for the feedback and your patronage. Please keep us in mind for any future automotive needs.Review fromDarlene S
Date: 12/01/2022
5 starsGreat Prices. I received my car parts within a couple of days after ordering them. Very excellent parts. I highly recommend Parts Geek LLC. I’m ordering again.
D S******
GeorgiaParts Geek LLC
Date: 12/08/2022
Thank you for the feedback and your patronage. Please keep us in mind for any future automotive needs.Review fromRonnie F
Date: 11/30/2022
1 starBUYER BEWARE!!!! They sent me the wrong part and wanted made me pay $17.00 in return shipping to get my $66.00 back. Ebay and Paypal both sided with them on the return shipping. I sent pictures of what the part should have looked like but they didn't care, even though it was clearly their error. They could have sent me a rock to fix my car and I still would have had to pay to return it. I am done with Ebay, Paypal and it's scammy vendors.Parts Geek LLC
Date: 12/01/2022
Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
As stated on our website, I got a wrong part, who pays for return shipping?
We do not offer return shipping reimbursement regardless of the party at fault. All returns are freight prepaid by the customer.
Again, please accept our apologies for any inconvenience we may have caused and for the delay in receiving a resolution from our establishment.Review fromJohnny R
Date: 11/30/2022
2 starsThey have issues to say the least. Can't get anything out in time, you move on in a different direction, they can't cancel order and returning is a pain in the butt. So if you are 100% confident in what you are ordering and don't mind waiting a good while for supposed in-stock items then this is the place for you.Parts Geek LLC
Date: 12/01/2022
Please accept our sincere apologies for failing to provide you with the excellent service you expected from us. With the information you provided in this review, we show no orders placed with partsgeek.com. We value your business and we would be happy to discuss any issues and investigate matters further to resolves this matter favorably if you can please contact us via our customer service page http://www.partsgeek.com/aboutus.html.Review fromJoe C.
Date: 11/30/2022
1 starI ordered the wrong parts by mistake and I had to pay to ship them back and I agreed it was my mistake. They then said that I sent them to the wrong address but then when I showed them that they were delivered to the right address they then said they never got them. This company is a nightmare to deal with and have shady business practices. I still have not got a refund and it has been over a month. This company is not consumer friendly at all.Parts Geek LLC
Date: 12/01/2022
Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
As stated on our website, How Do I Return a Part or Core?
IMPORTANT: Please be aware that you might receive multiple RMA numbers if you are returning multiple products. It is very important to return items to their correct return location with the correct RMA#. If products are returned to an incorrect location, credit will not be issued or significantly delayed.
Again, please accept our apologies for any inconvenience we may have caused and for the delay in receiving a resolution from our establishment.Review fromDinah E
Date: 11/28/2022
5 starsI was impressed l never ordered from parts geek llc and l got my part on time and l was so excited they had it l thank you all so much, I've recommended you all to quiet a few people in the last week. I will continue to tell people about your company.Parts Geek LLC
Date: 12/01/2022
Thank you for the feedback and your patronage. Please keep us in mind for any future automotive needs.Review fromRichard H
Date: 11/25/2022
5 starsI have always had fast service and excellent products from Parts Geek!Parts Geek LLC
Date: 12/01/2022
Thank you for the feedback and your patronage. Please keep us in mind for any future automotive needs.Review fromBill D.
Date: 11/22/2022
2 starsSaid part would fit, somehow didn’t. In my case, I need an OEM part, aftermarket won’t work, so here we are. Problem is I am responsible for return shipping which would be $12.50 on a $25 part. Add the $9.50 original shipping, paid close to $50 for a part that I will get about $12 back on, plus the inconvenience of finding a FedEx shipping store. Could have bought the OEM part for that and been up and running long ago. Cheaper isn’t always better.Parts Geek LLC
Date: 11/24/2022
Please accept our sincere apologies for failing to provide you with the excellent service you expected from us.
As stated on our website,
I got a wrong part, who pays for return shipping?
We do not offer return shipping reimbursement regardless of the party at fault. All returns are freight prepaid by the customer.
Again, please accept our apologies for any inconvenience we may have caused and for the delay in receiving a resolution from our establishment.
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