We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Retirement Planning Services

Ascensus

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retirement Planning Services.

Reviews

This profile includes reviews for Ascensus's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Ascensus has 14 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1.08

    Average of 78 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Lala P

      Date: 01/04/2025

      Fires their only competent employees right before the holidays. Would rather keep hiring mindless drones who dont notice the fraudulent practices of this company, dont know the job theyre doing, and dont speak up. Questioning anything Ascensus does places a target on your back to get fired. From there, paperwork will be documented against you for everything you do. Ive noticed they dont like intelligent people, and if youre a POC youre pretty much done.

    • Brian N

      Date: 12/09/2024

      I worked for them, and they fired me instead of helping me in my professional development and my mental health

    • Seth S

      Date: 12/05/2024

      Ascensus has refused to give me access to my mother's 401K after she passed away. She assigned me as her beneficiary when her account was at ******** but since ******** sold her account after her passing, they refuse to give me her money. I've spoken to their customer service 30+ times over 5 months and no luck. Every *** is so nice but completely useless, and their legal department has actively wasted hours of my time. Please please please if you have the chance to interact with this company, run in the exact opposite direction.

    • Maryam N

      Date: 12/02/2024

      Ascensus is a gost company, I have tried to roll over my money that ******** had sent to them for over 3 months, and they do not do it. they are constantly coming up with a different excuse and hang up on **** have a case number to speak to a supervisor, its over 15 days, no one had called me back. Now I have an escalation number on top of my case number. It s a joke I have an email confirming that they WILL roll over my money in 12 days, its been over 15 days. *********** they are telling me it will be Rolled over on Dec. 17th. Yet they refuse to send an email confirming that.They are using the name ******** on their website to get credential. I gave my retirement money to ********, a reputable company, not Ascensus, a gost company.I keep Vanguard responsible as well for 2 reasons: 1- Their name in on Ascensus website, 2: most importantly, they have sent my money to a gost company.Not that they have 0 star, I want a to file a legal claim.

    • Ross D

      Date: 11/27/2024

      After 52 years of employment and dealing with multiple retirement account administrators, I must say Ascensus ranks as the worst. Our companys 401k with ************* recently merged with Ascensus. Following a reasonable transition period, I checked my account online and discovered a $100k shortfall in my 457B account. When I called their support line, the representative was unable to explain the missing funds. Shockingly, she suggested that I might have been mistaken about the amount I believed I had. Unbelievable! When I calmly posed another question, she hung up on me. I called back to speak with a supervisor but have yet to hear from Ascensus. My next step is to contact the *******************'s **** and file a formal complaint. This behavior is unacceptable and unprofessional.

    • TABITHA J

      Date: 11/26/2024

      TABITHA J

      Date: 11/26/2024

      If I could do minus zero, I would. My former company uses Acsensus...( HUGE mistake.) I wanted to do a simple rollover of my funds. Not even a big amount. I needed my **** to go into one institution and my 401 to go to another. These morons sent one check to one institution to my address. We have been back and forth with their incompetent "representatives" who promised to help. NOTHING. 6 months later...still battling. They apparently cannot read, nor comprehend. We requested a letter of indemnity so we could send back the funds to get TWO checks sent to TWO separate institutions. I received many emails asking why the check was returned. They OBVIOUSLY cannot see that both check numbers are duplicate!!! After talking to another "representative" yesterday....I yet received in the mail, the check that we had sent back to them so that they could separate the funds! If they are supposedly experts...how can they not know that you cannot conjoin pre-tax 401K and ****?????

      Ascensus

      Date: 12/02/2024

      I apologize you had difficulties with your withdrawal request;I have met with our operations team, and they have informed me they are working with you to reprocess the distribution.   This matter should be resolved soon. If you have any additional concerns, please dont hesitate to reach out to your participant service team.

    • Cole Y

      Date: 11/22/2024

      Ascensus is refusing to transfer my i401k to ******, which they purchased without my consent from ********. I have been waiting months!

    • Carrie A

      Date: 11/21/2024

      Tried canceling 3 years in a row. Never processed by them. Still billed me. Finally faxed termination and another weird non applicable form. And they charged another $250!!! Horrible company!! ******** customer service. I think its a scam Id give 0 stars if I could!!!!!

    • Gr L

      Date: 11/13/2024

      These company doesn't deserve to be in business. Unethical, immoral, deliberatley ncompent obstructive and deceptive, all by intent. They refuse to transfer my release my 401ki funds that they purchased from Vangnuard WITHOUT MY CONSENT!. At every step of the way they create another obstacle despite my having done verything properly. I've spent 2 month trying to get my life savings back back to no avail. Why is this even legal?

    • Tom R

      Date: 11/12/2024

      The WORST financial services company. DO NOT use this company, it is impossible to get a live human on the phone and there is nothing on their phone menu that pertains to the issue I'm dealing with.I've spent 10 hours so far trying to resolve this and still not resolution. My 401k account is being held hostage, their business practices are criminal.

    Ascensus is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.