Reviews

This profile includes reviews for Ascensus's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Ascensus has 14 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Ascensus

  200 Dryden Rd E Dresher, PA 19025-1044

• 

  Ascensus Inc

  3131 Camino del Rio N Ste 1040 San Diego, CA 92108-5711

• 

  FuturePlan by Ascensus

  3131 Camino del Rio N Ste 1600 San Diego, CA 92108-5746

• 

  Future Plan by Ascensus

  2838 Queen City Dr Ste F Charlotte, NC 28208-2738

• 

  Ascensus

  101 W Broadway Ste 1420 San Diego, CA 92101-8215

Review Details

• Review fromGloria R

  Date: 08/13/2024

  1 star
  Ascensus customer service is mediocre. Impossible to open a small business (25 employees) account. I've spoken to 7 different people and othey don't answer their phone calls, finall, yesterday. STAY AWAY FROM ASCENSUS

• Review fromJeremy P

  Date: 08/02/2024

  1 star
  As a previous customer of Vanguard, unfortunately, I allowed my solo 401k accounts to transfer to Acensus in advance of the transition. As it turns out, that was a serious error. Here are a few of the items that have occurred in my short time while attempting to gain access to my account. The website has been riddled with bugs. Each account requires separate log-ins now, one finally works, the other hasn't worked after countless attempts and numerous service calls. Each previous call, after not being able to explain why a brand new username and password wouldn't be accepted, with many iterations, resulted in a commitment to a call back. Yet, no call backs have ever occurred. So with each new call, the cycle starts over. The quality of service is abysmal. After resolving to move my accounts elsewhere, I have been unable to do so, as I'm required to access my account to achieve a roll over. I've spent 2 weeks on this so far and have made no progress. I can't make contributions, access information, or rely on them at all. Please avoid at all costs. I'm quite frustrated this is the partner Vanguard selected, they were clearly not ready. On customer service calls, loud static screeches intermittently, to remind you it's an offensive and failing enterprise.

• Review fromAK A

  Date: 07/23/2024

  1 star

  AK A

  Date: 07/23/2024

  What a horror story! Who runs their IT? Are they professional or a pack of untrained testers from abroad? Communication is broken, I received unsequenced, poorly thought-thru emails without products ready to be executed as instructed. Website design is dismal, not professional, and definitely not respectful of the customers. My disappointment is tremendous! The executives of Vanguard and ******* obviously care only about their bottomlines yet have no pride in their reputation. I did not ask to migrate my retirement plan but was forced to agree or take my business elsewhere. Who do I trust now? Another bunch of crooks and misfits?

  Ascensus

  Date: 07/27/2024

  Im sorry your initial experience with Ascensus didnt meet your expectations, I had forwarded your concerns to our IT and communications teams.   We appreciate your business and look forward to providing you with the level of service you are looking for.

• Review fromSara B

  Date: 07/20/2024

  1 star

  Sara B

  Date: 07/20/2024

  The worst company. I moved over 3 months ago and they are giving me the run around just to change my address with them. Its ridiculous! I have made numerous calls and no one there knows what to do! One person says do this or do that but it is still not resolved. mailed them the appropriate documents and form to change my address and then they send a generic email telling me I need to contact their support without leaving any contact information. At this point I feel like just eating the withdrawl fee taxes just to get my money.

  Ascensus

  Date: 07/27/2024

  Im sorry your service experience with Ascensus didnt meet your expectations, I had forwarded your concerns to our service teams.   We appreciate your business and look forward to providing you with the quick and efficient service you are looking for.

• Review fromMorgon J

  Date: 05/21/2024

  1 star
  refused to liquidate my 401k because food instability is not considered a hardship... but applying to post secondary school is? No one NEEDS to go to post secondary school. Families NEED food on the table. It is my money and I want it made available to me

• Review fromTom and Marie D

  Date: 05/14/2024

  1 star
  On Wednesday 4/3, I faxed to ************** a 4 page request to rollover my 401k to PNC Bank. Hearing nothing for one week, I called and was told the form needed their Third Party Administrator signature. FuturePlan. Why Ameritas didn't fax it to them in unknown. Futureplan is THEIR TPA. On 4/10, I faxed the form to Futureplan. Heard nothing for another week. On 4/16 called FuturePlan. They had asked my plan sponsor two questions that had no bearing on the rollover. "I took my RMD for 2024 in January?" So? "The employment dates were off by one or two days?" I was vested for 17 years. Neither question had any relevance to my rollover. Called FuturePlan on 4/24. What is going on. "******" said someone would call me back. Still waiting for that call. Found out the rollover request was in the hands of *************************** at FuturePlan. Called and left message. Still waiting for a return call. Finally on 4/29 talked to *********************** at FuturePlan. She said her manager needed us to submit a "consent of spouse" form. After 26 days, they told me this? Now? On 4/30, signed, got notarized, and faxed the consent form. PNC Bank finally received the check on May 6.Thirty-four days. My account value between April 10 and the account closing on May 2 lost $2097. I am insisting that FuturePlan (or Ameritas who were also complicit in this) reimburse me $2097. Both companies were negligent, uncaring, non-communicative, inefficient, and just plain horrible to deal with. I can understand why FuturePlan has a D-minus BBB rating. ***************************

• Review fromBill R

  Date: 05/08/2024

  1 star
  Poor service, cumbersome software, little to no support. You're on your own to navigate their system and hope you get it right for your retirement plan. Ended up leaving and forced to pay transfer fee after 8 months. Glad to have moved on to better, easier administration of real dollars.

• Review fromLorraine L

  Date: 05/03/2024

  5 stars

  Lorraine L

  Date: 05/03/2024

  The Representatives at IK Sales was very nice and helpful.

  Ascensus

  Date: 05/05/2024

  Thank you for sharing, we are glad you found our sales team to be helpful.

• Review fromRo R

  Date: 04/08/2024

  1 star
  This is more than poor service, they are not a compliant record keeper and Future Plans is not a compliant TPA. Their incompetence caused a compliance issue requiring a VCP. There is a shell game between Ascensus and Future Plans. They pretend to be separate but owned by the same parent company. Ascensus is non responsive, pretend they don't receive emails that are vital for deadlines to remain compliant as a company. This is more than incompetence, this is a pattern of fraud and non compliance. Should not be allowed by the *** to act as a record keeper or TPA for qualified benefits plans.

• Review fromAnita L

  Date: 03/27/2024

  2 stars
  I made a request to cash out my 401K on 3/7/24, as I am no longer working for the company that use Ascensus. I was told by several representatives that my check was mailed out on 3/8/24, and I should receive it no later than 3/21/24. I contacted Ascensus again several times regarding this issue and made the representatives aware that an apartment number needed to be added. The company expects me to pay $35.00, to add the apartment number, which was not my error. I was told that a Stop payment was made and a new check was issued. Here I am on 3/26/24, and I still have not received my check. My need for the funds are immediate and yet I hear the same script when I call. How long does it take to mail the check and I should have had it by now. Please release the money ASAP.