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Business Profile

Collections Agencies

Ability Recovery Services LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Ability Recovery Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Ability Recovery Services LLC has 3 locations, listed below.

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    Customer Complaints Summary

    • 454 total complaints in the last 3 years.
    • 129 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/07/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company is claiming that I owe them money for a service that I have already paid for through another collection company back in 2020. I have stated this fact but they refuse to drop the claim or provide me with any evidence or contact information on who to get in touch with to finish this ongoing multi-year issue. The price keeps increasing and I refuse to double pay and pay extra.When I have stated I can send them proof, they send me an email address where everything bounces back.

      Business Response

      Date: 11/16/2023

      Consumer should be advised that this matter has been and shall remain in a properly disputed status along with credit reporting bureaus.  Ability Recovery Services is a third party debt collection agency representing our client ***********************, a medical debt buyer, in the collection of their outstanding medical debt.  Attached please find a copy of the Itemized Bill for Consumer's review.  Our client is offering a 50% discount with deletion.  Consumer may contact our office and a representative would be happy to assist Consumer in resolving this matter.  Thank you

      Customer Answer

      Date: 11/16/2023

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: ********

      I am rejecting this response because:

      I paid this charge already through *********. Please dismiss the charge. 

      Regards,

      *************************

      Business Response

      Date: 12/05/2023

      Consumer should be advised that this matter has been and shall remain in a properly disputed status along with credit reporting bureaus.  As per our client, ***********************, they are not showing a payment for this matter.  Please forward proof of payment to [email protected] and we will forward to our client for review. Consumer may also contact our office and a representative would be happy to assist Consumer in resolving this matter.  Thank you

      Customer Answer

      Date: 12/06/2023

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: ********

      I am rejecting this response because: I have already paid this. Please see a receipt from the payment that went through in 2020 with another agency. 

      Regards,

      *************************

      Business Response

      Date: 12/13/2023

      Consumer should be advised that this matter has been and shall remain in a properly disputed status along with credit reporting bureaus.  Ability Recovery Services is a third party debt collection agency representing our client ***********************, a medical debt buyer, in the collection of their outstanding medical debt.  We are in receipt of your paid in full letter but unfortunately it is not for this matter.  Our client reference number is ***********-*. The reference number on your letter is **********-*.  Our client is still offering a 50% discount with deletion for this matter.  Consumer may contact our office and a representative would be happy to assist Consumer in resolving this matter.  Thank you

      Customer Answer

      Date: 12/14/2023

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: ********

      I am rejecting this response because: If this is a different matter, I have no idea what it is for then. I paid all my debt to **************** I will not pay again and I will keep fighting it. 

      Regards,

      *************************

    • Initial Complaint

      Date:11/05/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt to ******** ********* ******. I do not have a contract with ABILITY RECOVERY SERVICE. They never provided the original contract as requested. I dont even have any recollection of this account or going to a physician in the first place.

      Business Response

      Date: 11/13/2023

      Consumer should be advised that this matter has been placed in a properly disputed status along with credit reporting bureaus.  Ability Recovery Services is a third party debt collection agency representing our client, ***********************, a medical debt buyer, in the collection of their outstanding medical debt.  Attached please find a copy of the Itemized Bill for Consumer's review.  Our client is offering a 40% discount with deletion for this matter.  Consumer may contact our office and a representative would be happy to assist Consumer in resolving this matter.  Thank you

      Customer Answer

      Date: 11/13/2023

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: ********

      I am rejecting this response because:

      I called and there is no record of me ever going to this hospital. They can call again and go to ext **** ******* who is in charge of the records. They can not locate me at all. This is false information. I will be taking legal actions this week if not reported. 
      Regards,

      *************

      Business Response

      Date: 12/06/2023

      Consumer should be advised that this matter has been and shall remain in a properly disputed status along with credit reporting bureaus.  Ability Recovery Services is a third party debt collection agency representing our client ***********************, a medical debt buyer, in the collection of their outstanding medical debt (Physicians Emergency Room Bill).  As per our client this matter is still due and owing.  Our client is offering 40% discount with deletion.  Consumer may contact our office and a representative would be happy to assist Consumer in resolving this matter.  Thank you

    • Initial Complaint

      Date:11/01/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company showed up on my credit report as a derogatory mark. I have never heard from them before. They have placed me in collections for something without ever contacting me regarding any outstanding payment.

      Business Response

      Date: 11/06/2023

      Consumer should be advised that this matter has been placed in a properly disputed status along with credit reporting bureaus.  Ability Recovery Services is a third party debt collection agency representing our client ************************ in the collection of their outstanding student debt.  Attached please find a copy of the Enrollment Agreement and Ledger for Consumer's review.  To cancel this matter: $708.08.  Consumer may contact our office and a representative would be happy to assist Consumer in resolving this matter.  Thank you

      Customer Answer

      Date: 11/07/2023

      Complaint: ********

      ************************ is extremely misleading in their program details and I did not end up attending the program.

      Regards,

      ***********************

    • Initial Complaint

      Date:10/31/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been keeping a very close eye on my credit report via annual credit report.com. I have noticed that this company has violated my rights according to FCRA by reaging medical debt on my credit report (which is illegal). The actions taken by this company has impacted my credit score negatively, this is not okay. I will also be reporting this issue to the CFPB

      Business Response

      Date: 11/09/2023

      Consumer should be advised that this matter has been closed in our office and removed from all credit reporting bureaus.  Please allow 30 days for all bureaus to update.  Thank you

      Customer Answer

      Date: 11/10/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *********************

    • Initial Complaint

      Date:10/31/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I got a letter saying I owe 212.00 a few months ago regarding this supposed debt. I wrote them several times and explained that there was an issue with the school and I believe it’s fraud and not to contact until they figure out with the school. I never received any complaints or communications just random bills and then suddenly I owe 834.00 on my credit report. How is this legal? This is seems like fraud to me. First off I don’t owe that balance but how does one go from 212.00 to 834.00 on my credit report.

      Business Response

      Date: 11/03/2023

      Consumer should be advised that this matter has been placed in a properly disputed status along with credit reporting bureaus.  Ability Recovery Services is a third party debt collection agency representing our client ************************ in the collection of their outstanding student debt.  Attached please find a copy of the Enrollment Agreement and Ledger for Consumer's review.  Please be advised to cancel this matter is $334.79.  Consumer may contact our office and a representative would be happy to assist Consumer in resolving this matter.  Thank you

      Customer Answer

      Date: 11/03/2023

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: ********

      I am rejecting this response because:

      Regards,

      *********************

    • Initial Complaint

      Date:10/26/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This account is not mine. I am not liable for this debt with ***********. I do not have a contract with Ability Recovery Services. And they did not provide me with a copy of the original contract.

      Customer Answer

      Date: 10/27/2023

      I sent this letter back on 10/03/23 and requested the original contract to be mailed back to me from ABILITY RECOVERY SERVICES LLC. It is now 10/27/2023 and i never received the original contract. 

       

      Business Response

      Date: 11/03/2023

      Consumer should be advised that this matter has been placed in a properly disputed status.  This matter is  not currently credit reporting.  Ability Recovery Services is a third party debt collection agency representing our client *********** in the collection of their outstanding student debt.  Attached herewith please find a copy of the Enrollment Agreement.  There was 18.2% completed.  There is a 40% discount for this matter.  Consumer may contact our office and a representative would be happy to assist Consumer in resolving this matter.  Thank you

      Customer Answer

      Date: 11/03/2023

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: ********

      I am rejecting this response because:

      I did not open an account with Ability Services. I do not have a contract with Ability services. I cannot afford the debt as i do not have income. i'm aware that debt collectors buy collections for pennies on a dollar and i simply cannot afford even with 40% off. 

      I need a better settlement offer. & I will like a paid in full letter sent to my email *************************** before any payment will be made. This is on my credit and as a consumer, i have the right to a letter to delete it from my report. 

      I need a better settlement offer for this case, i am willing to settle this case however, i cannot afford it even after 40% off. Send a better offer. 

      Regards,

      *****************************

      Business Response

      Date: 11/09/2023

      DUPLICATE

    • Initial Complaint

      Date:10/26/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ******** *** sent me to collection after they fraudulently billed my insurance for transfer to a hospital. My insurance paid $350.00 toward the claim. I was never taken to a hospital. This needs to be removed from my credit report.

      Business Response

      Date: 11/02/2023

      Consumer should be advised that this matter has been and shall remain in a properly disputed status along with credit reporting bureaus.  Ability Recovery Services is a third party debt collection agency representing our client ***********************, a medical debt buyer, in the collection of their outstanding medical debt.  Attached please find a copy of the Itemized Bill for Consumer's review.  Our client is offering a 40% discount with deletion for this matter.  Consumer may contact our office and a representative would be happy to assist Consumer in resolving this matter.  Thank you

    • Initial Complaint

      Date:10/25/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not legally responsible for the debt owed to ABILITY RECOVERY SERVICES, LLC, as I do not have a contractual agreement with this company. Despite my request, they have failed to provide me with the original contract in question. Additionally, it's worth noting that this company does not possess the necessary licensing in the State of Georgia to engage in debt collection activities. Account Number: **********

      Business Response

      Date: 10/30/2023

      Consumer should be advised that this matter has been and shall remain in a properly disputed status along with credit reporting bureaus.  Ability Recovery Services is a third party debt collection agency representing our client *********************** in the collection of their outstanding student debt.  Attached please find a copy of the Online Application for Consumer's review.  our client is offering a 45% discount with deletion for this matter.  Consumer may contact our office and a representative would be happy to assist Consumer in resolving this matter.  Thank you 

    • Initial Complaint

      Date:10/25/2023

      Type:Order Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have never enetered into a contract with them.

      Business Response

      Date: 10/30/2023

      Consumer should be advised that this matter has been and shall remain in a properly disputed status along with credit reporting bureaus.  Ability Recovery Service is a third party debt collection agency representing our client *********** in the collection of their outstanding student debt.  Attached please find a copy of the Enrollment Agreement for Consumer's review.  Please be advised that it is $442.80 to cancel and there is a 30% discount to continue.  Consumer may contact our office and a representative would be happy to assist Consumer in resolving this matter.  Thank you

       

    • Initial Complaint

      Date:10/21/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They put a collection on credit scores when all bills are paid, Work for the government and have tricare and therefore no bills should be present. Everything online Is showing that the things this company does is illegal and scamming and I would like them removed off my credit and fixed and compensated for the fact that they are running my credit and opportunities

      Business Response

      Date: 10/30/2023

      Unable to locate in our database.  Please provide Date of Birth or full Debtor ID number.  Thank you

    Ability Recovery Services LLC is NOT a BBB Accredited Business.

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