Complaints

This profile includes complaints for Ability Recovery Services LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Ability Recovery Services LLC

  284 Main St DuPont, PA 18641-1960

• 

  Ability Recovery Services LLC

  1 Montage Mountain Rd Moosic, PA 18507-1777

• 

  Ability Recovery Services LLC

  PO Box 4262 Scranton, PA 18505-6262

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/18/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with ********************** ****, I do not have a contract Ability Recovery Services LLC, they did not provide with the original contract as requested.

  Customer Answer

  Date: 10/19/2023

  Request was made through phone call.

  Business Response

  Date: 10/27/2023

  Consumer should be advised that this matter has been placed in a properly disputed status along with credit reporting bureaus.  Ability Recovery Services is a third party debt collection agency represe3nting our client, a medical deb buyer, in the collection of their outstanding medical debt.  Attached please find a copy of the Itemized Bill for Consumer's review.  Our client is offering a 20% discount with deletion. Consumer may contact our office and a representative would be happy to assist Consumer in resolving this matter.  Thank you

  Customer Answer

  Date: 11/03/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Will create another case if business doesn't honor its offer or the payment results in a scam.

  Regards,
  
  *********************************

• Initial Complaint

  Date:10/18/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter from my prior water utility company for the remaining past-due amount. It was dated 10/2 but did not arrive at my new address until 10/17 which stated I had 10 days to pay the balance before it would be sent to collections.I logged in to their website to make the online payment and it stated I needed to contact this company.I called them and was advised the amount due was 219 dollars and some change but the notice I had from my utility was ******, I was advised they were the collection fees and I disputed this due to the letter date, I was told I could pay and contact the *************** to let them know to see if they would allow the fees to be removed.I agreed to pay the ****** and contacted them while on my lunch break, 15 more minutes on the phone, and the *************** informed me they did no such thing that I owe them ****** any other fee would be the collections agency. I'm requesting the additional fees be waived as the agent misled me and did not inform me I could contact the *************** and pay them directly still. I would have avoided any fees as it had just arrived to the collections agency that day according to the representative who took my payment.They took my payment and told me to contact the *************** who had no idea what I was talking about and made me waste 15 minutes of my lunch break and misled me on my payment options just to get their additional fee. I would like them to waive any additional fee due to this and **** it as paid in full. Also per the last bill I had received prior I had until 10/16/2023.

  Business Response

  Date: 10/20/2023

  Consumer should be advised that this matter shall remain in a properly disputed status.  As per our client the collection fees for $42.15 is still due and owing.  Please review the attached Verbiage from the *************** Code.  Consumer may contact our office and a representative would be happy to assist Consumer in resolving this matter.  Thank you.

  Customer Answer

  Date: 10/23/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 20744513
  
  I am rejecting this response because:

  As stated in the last bill I received I had until October 16th to pay them, I received a notice they mailed on the 2nd more then a week later stating I had 10 days.
  ******* literally lied to me about being able to contact *************** to have the fees removed stating to contact them after making a payment with them, only to find **** from *************** they have no involvement with these fees and had no idea what they are talking abou in regards to removing said fees and that I could have paid them directly. 

  I know that 42 and change is important for them to collect after misleading a consumer.
  
  
  Regards,
  
  ***************************
  
  
  
  
  
  
  
  

  
  

  Customer Answer

  Date: 10/23/2023

  Called and spoke to a rep on 10/23/2023 about this and them misleading me on the payment and advising them the rep told me this on their recorded line.
  The rep I spoke to was less then helpful just repeating it's in a disputed status now and advising me of the amount of it and the fees are associated with the collection.
  Fees I could have avoided if the rep would have been honest instead of trying to increase their stats, the rep today also seemed unclear on City of****** and the collection fees since again I had to explain they sent me to the City to have their fees removed which the City had no idea what they were talking about and stated I only owed them the 177.36.

  At this point maybe it's time to get a Collections Attorney involved due to the misrepresentation on the collection agencies side and the fact the rep hung up on me since I was talking over them explaining yet again they have misled a consumer.

• Initial Complaint

  Date:10/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I do not have an account with Abiility recover services. They are not the original creditor, and they have not responded to any of my requests to provide any details, proof, or contracts related to this debt. This is not my debt.

  Business Response

  Date: 10/17/2023

  Consumer should be advised that this matter has been and shall remain in a properly disputed status along with credit reporting bureaus.  Ability Recovery Services is a third party debt collection agency representing our client *********************** in the collection of their outstanding student debt.  Attached please find a copy of the Enrollment Agreement our client has provided.  Our client is offering a 45% discount for this matter.  Consumer may contact our office and a representative would be happy to assist Consumer in resolving this matter.  Thank you

• Initial Complaint

  Date:10/11/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've written ABILITY several times asking to show proof that I owe them anything . Such as my signature on a contract with them .

  Business Response

  Date: 10/12/2023

  Consumer should be advised that this matter has been and shall remain in a properly disputed status along with credit reporting bureaus.  Ability Recovery Services is a third party debt collection agency representing our client ***********************, a medical debt buyer, in the collection of their outstanding medical debt.  Attached is the Itemized Bill for Consumer's review.  Our client is offering a 40% discount with deletion.  As per our client this matter is due and owing.  Consumer may contact our office and a representative would be happy to assist Consumer in resolving this matter.  Thank you

• Initial Complaint

  Date:10/10/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this account with ************************. I do not have a contract with Ability Recovery Service, they did not provide me with the original contract as requested.

  Customer Answer

  Date: 10/11/2023

  The request was made over the phone a few months ago. I left a message.

  Customer Answer

  Date: 10/17/2023

  The request was made over the phone a few months ago. I left a message.

  Business Response

  Date: 10/17/2023

  Consumer should be advised that this matter has been placed in a properly disputed status along with credit reporting bureaus.  Ability Recovery Services is a third party debt collection agency representing our client ************************ of their outstanding student debt.  Attached please find a copy of the Enrollment Agreement and Ledger, whereby Consumer agreed to all of the terms and conditions of same. As per our client it is $75.50  to cancel and a 35% discount to continue.  Consumer may contact our office and a representative would be happy to assist Consumer in resolving this matter.  Thank you

• Initial Complaint

  Date:10/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not supplied proof under the doctrine of estoppel by silence, ********** v ******* (mo) 281 SW 715, 719 i presume that no proof of the alleged debt, nor therefore any such debt, in fact therefore exists

  Business Response

  Date: 10/13/2023

  Unable to locate this matter in our database.  We require additional information - Date of Birth or Last four of Social Security Number would be helpful.  Thank you

• Initial Complaint

  Date:10/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm not liable for this debt with *********************** I do not have a contract with ABILITY RECOVERY SER they did not provide with the original contract. as I requested.

  Customer Answer

  Date: 10/06/2023

  I can provide tracking number stating that I sent certified mail to the company asking for any contract that I have signed with this company also you can send the complaint to the company stating to send a copy of agreement if they even have any 

  Business Response

  Date: 10/30/2023

  Consumer should be advised that this matter has been and shall remain in a properly disputed status along with credit reporting bureaus.  Ability Recovery Services is a third party debt collection agency representing our client *********************** in the collection of their outstanding student debt.  Attached please find a copy of the Enrollment Agreement for Consumer's review.  Our client is offering a 15% discount with deletion.  Consumer may contact our office and a representative would be happy to assist Consumer in resolving this matter.  Thank you

  Customer Answer

  Date: 10/30/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  Regards,
  
  ***************************

  yes this is a third party company on which is why I want it off my credit I don’t have an agreement with so if they can not provide me with a signed contract stating I owe *** personally I want this  taken off my account I don’t and never had a agreement with *** of any knowledgement of *** 

• Initial Complaint

  Date:10/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to get a copy of my payments and an itemized payment since I am now being told I was charged fees. I was never aware of fees associated with this and to my understanding, no debt collector can charge fees. I have waited over 3 weeks and still no billing statement. I tried to go over my receipts with the person on my account and nothing added up with my receipts. He was to send this in the mail but I have yet to get it and I have called twice now. The exact amount is not listed below.

  Business Response

  Date: 10/06/2023

  Consumer should be advised that this matter has been placed in a properly disputed status along with credit reporting bureaus.  As per Consumer's request see billing statement as follows:

  1.  Original Balance    -   $1101.00

  2.  Paid                            $ 741.00

  3.  Balance                      $ 360.00

  Consumer should be advised that no fees have been incurred.  Should Consumer have any further questions, Consumer may contact our office and a representative would be happy to assist Consumer.  

  Than you
  

• Initial Complaint

  Date:09/29/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with *********** ********* ****** I do not have a contract with ABILITY RECOVERY SERVICE they did not provide me with the original contract as requested.

  Customer Answer

  Date: 09/29/2023

  I called this company twice and asked for proof of the original bill and never received anything. I have no business with this company and do not owe them anything.

  Business Response

  Date: 10/05/2023

  Consumer should be advised that this matter has been and shall remain in a properly disputed status along with credit reporting bureaus.  Ability Recovery Services is a third party debt collection agency representing our client, a medical debt buyer, in the collection of their outstanding medical debt.  Attached please find a copy of the Itemized Bill for |Consumer's review.  Our client is offering a 35% discount with deletion for this matter.  Consumer may contact our office and a representative would be happy to assist Consumer in resolving this matter.  Thank you

• Initial Complaint

  Date:09/28/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with *********** ******** ****. I do not have a contract with Ability Recovery Service LLC, they did not provide me with the original contract as requested.

  Customer Answer

  Date: 09/29/2023

  It has been several months since the request for contract was sent.   At the time of this response to your question, I can't find the request as I wasn't expecting any resolution since I hadn't heard or received anything from the other party.  I will continue the search and amend this response if needed.

  Business Response

  Date: 10/06/2023

  Consumer should be advised that these matters have been placed in a properly disputed status along with credit reporting bureaus.Ability Recovery Services is a third party debt collection agency representing our client ***********************, a medical debt buyer, in the collection of their outstanding medical debt.  Attached please find copies of the Itemized Bills for Consumer's review.  Our client is offering a 50% discount and deletion for these matters.  Consumer may contact our office and a representative would be happy to assist Consumer in resolving this matter.  Thank you

  Customer Answer

  Date: 10/19/2023

  As self proclaimed by the creditors in question, they are a THIRD party in this chain of events.  Again I have no contract with this company nor was I ever afforded a letter or notice stating a bill will be going to collections and/or to the credit bureaus.   I would suggest that a third party with my medical information is a HIPPA violation and should be removed from the credit bureaus immediately.   If the original bill was in dispute, my insurance **************************** should have covered it.  Like I said, I never received notice of any kind from any party in this chain of events that there was a problem and was subsequently shocked when it showed up on my credit report.

  Customer Answer

  Date: 10/20/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  As self proclaimed by the creditors in question, they are a THIRD party in this chain of events.  Again I have no contract with this company nor was I ever afforded a letter or notice stating a bill will be going to collections and/or to the credit bureaus.   I would suggest that a third party with my medical information is a HIPPA violation and should be removed from the credit bureaus immediately.   If the original bill was in dispute, my insurance **************************** should have covered it.  Like I said, I never received notice of any kind from any party in this chain of events that there was a problem and was subsequently shocked when it showed up on my credit report.

  
  Regards,
  
  *************************

  Business Response

  Date: 10/23/2023

  Consumer should be advised that these matters are still in a properly disputed status.  The matters under $500 have been removed from all credit reporting bureaus.  Ability Recovery Services is representing our client *********************** in the collection of their outstanding medical debt.  As per our client these matters are still due and owing.  Our client is offering a 50% discount with deletion.  Consumer may contact our office and a representative would be happy to assist Consumer in resolving this matter.  Thank you.