Reviews

This profile includes reviews for Petflow.com's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Petflow.com has 3 locations, listed below.

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  Petflow.com

  3747 Hecktown Rd Easton, PA 18045-2350

  
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  Pet Flow LLC

  989 6th Ave Fl 18 New York, NY 10018-0796

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  PetFlow

  9340 W Martin Ave Las Vegas, NV 89148-6000

Review Details

• Review fromSusan S

  Date: 05/30/2023

  1 star
  Never use this company. Products infested with bugs. Also they have an employee or perhaps even owner named Ryan that is very abusive.

• Review fromKerry L

  Date: 04/25/2023

  5 stars

  Kerry L

  Date: 04/25/2023

  Excellent customer service. Thank you to pet flow for going above and beyond!

  Petflow.com

  Date: 04/28/2023

  Thank you *****! We will absolutely make sure this is reflected in the agents review and I'll shout them out to the team as well for stellar service! If there's anything we can do please, don't hesitate to reach out!

• Review fromGreg H

  Date: 04/20/2023

  1 star

  Greg H

  Date: 04/20/2023

  Worst company and can not even give them one star. Texas does not charge sales tax on prescription dog food however Pet Flow seems to believe they can charge it anyway. I called their priority number and was rudely told they did not want to argue about it and would not give me a name or number to their corporate office so I could educate them on the law. It appears they increase their profits illegally when collecting this tax on prescription pet foods. If they can fix their attitudes and sales tax problen I will be happy to make a purchase.
  ZERO STAR RATING I was forced to rate at least one star!

  Petflow.com

  Date: 11/15/2023

  Hey Greg,
  
  I'm sincerely sorry for the trouble here, I do apologize for the extreme wait time. We not only had to manually verify our account but, also needed to get this to the accountants as well as tax professionals. There's lots of reasons why you may have been charged sales tax even though Texas doesn't charge locally for prescriptions. The common reasons we see is that RX foods are not actually medicated, it's just a therapy for your animals that can have adverse affects and needs a professional to review health of the animal. Also we see that while taxes may not be charged for certain items and on others is that designations, tax law and other stipulations may require you to pay tax if you are ordering items from another state.
  
  I do want to advise that our tax software updates on the site to the current values every week. This may have changed in your time. If you have questions about taxes please reach out to your local tax authority. I do encourage you to log in, add something to cart and see if this has changed for you. If you would like to place an order, I'd be happy to give you a discount for you to give us a chance again. Just reach out to help (at) petflow.com ATTN Management and state you're from the BBB reviews and wanted to chat and feel free to put in anything else you wanted to take care of and we would be happy to escalate to the CEM and resolve your issues.
  
  If there's anything else we can do don't hesitate to respond here or reach out!

• Review fromBrenda M

  Date: 03/22/2023

  5 stars
  I don’t leave reviews, but I’m making an exception because I don’t care if your perfect but I do appreciate how you can solve problems. I discovered my auto ship was being back ordered. I sent an email requesting they cancel my subscription. Here’s what they did right: discovered that the item was discontinued from the vendor, apologized that they didn’t bring it to my attention, offered me an acceptable alternative at a discount and ensured the new product would be shipped asap. All of that was solved in 20 minutes via email and I didn’t have to run store to store to figure this out. They demonstrated integrity, honesty and sincerity in providing a solution. Up until this, I had always received my auto renew on time without fail since 2017!

• Review fromYulia B

  Date: 02/15/2023

  1 star

  Yulia B

  Date: 02/15/2023

  I should have read the reviews before placing my order with this company for the first time. They cancelled my order and never notified me. When I contacted them, they said it was flagged for a fraud and didn't give me any another explanation. The item was on sale and I ordered 40 of it in order to get a free shipping. This was my first and last time ordering with this company. Horrible.

  Petflow.com

  Date: 02/16/2023

  Hey there, Thank you for reaching out. Unfortunately, your details didn't match what we had on file and with your bank and we were forced to cancel the order. Please check your information with your bank and make sure all your details are correct and try again. If there was any discount you used, we can certainly bring that back if you email *************************** ATTN management after updating your details. Unfortunately, our fraud process is to keep accounts safe as well as users. If there's anything else we can do please, reach out.

• Review fromShae P.

  Date: 01/10/2023

  1 star

  Shae P.

  Date: 01/10/2023

  If I could give Petflow 0 stars I would. Their customer service is AWFUL, AWFUL, AWFUL, they take forever to ship items (on the off-chance that they actually have the items available) and will require a huge waste of time on your part to rectify issues that they create. They consistently gone downhill over the years. I’ve given them multiple chances and each time wonder why I did. I am currently on the phone for the third time with them to rectify an issue. Stay away. While your local pet store might be a few dollars more expensive (or maybe they won’t be), it will be worth the time and effort you’ll save from NOT giving your business to Petflow.

  Petflow.com

  Date: 01/11/2023

  Hey there, Thanks for leaving a review and I'm very sorry you've had this experience. If you would like to chat feel free to email *************************** ATTN MANAGEMENT and I'll get to you ASAP to help rectify these issues. Unfortunately, with the storms near our warehouses and coming off the tail end of the holiday season we've had some shipment delays and we've done our best to communicate this on site and through custom emails to every customer affected. We've implemented a new system for email notifications as well that tells you when the product is shipping, when it's arriving, when it's day of and when it's delivered to be more up to industry standards. Again if you would like to chat more about what we can do to solve this issue please do email us. Thank you.

  Shae P.

  Date: 01/11/2023

  As a follow-up to the reply I got from PetFlow: Thanks for getting back to me. While I understand delays as a result of the post-holiday season, this would be a viable excuse IF this had been the first time Petflow has provided awful service and taken forever to send out my item. But it isnt. This has happened in the past as well. This time was the last straw and why I felt I needed to warn others against purchasing from you.

• Review fromKarina V

  Date: 10/31/2022

  5 stars

  Karina V

  Date: 10/31/2022

  Wonderful people! Easy to communicate and always have fantastic customer support. Our shipment are always on time. I highly recommend you to work with Petflow. The best service you can ever get!
  Thanks ***** for all your support and all the Petflow Team!
  We really appreciate it.
  Kind Regards
  ******

  Petflow.com

  Date: 11/01/2022

  Thank you so much for writing in and leaving a review! We're thrilled that the service has been fantastic for you! I'll make sure ***** is recognized for his work and I'll also make sure this goes in his end of year review. If there's anything you ever need feel free to drop us an email at ******************************* ATTN Management and we will get right back to you!Best,~******

• Review fromGwen L

  Date: 10/26/2022

  5 stars
  Pet Flow is a great company! I recently realized I wouldnt have enough dog food because we were going away with our dog in 3 days. I called to change the ship date on my order and was told no problem! Sure enough it was delivered to my door in 2 days! Every time Ive had an issue, they have come through for me! And they are always so nice on the phone! Good people!

• Review fromMaria V

  Date: 10/10/2022

  1 star

  Maria V

  Date: 10/10/2022

  Placed an order on 10/6 after ***** decided to cancel my order for no reason. I was apprehensive to such an unknown webpage, but online reviews gave me confidence. Placed an order, then contacted customer service to ask about shipping, as I needed my dog's food asap (I will be running out as of 10/12). I was reassured that the food would ship the following day, 10/7. This should give it enough time to get to me without an issue. On 10/10, I follow up with customer service again, as my order still does not appear to have shipped. I am given a lame excuse that the warehouse doesn't work on the weekends (understandable, but my order was supposed to be shipped Friday 10/7, which is *before* the weekend). I was told the earliest they would be able to ship would be Tuesday 10/11 (not even Monday, which also happens to not be the weekend). Ended up cancelling and buying from a brick and mortar store. TLDR: If you think this company can be a better option than *****, you are wrong. They **** and should not be in business.

  Petflow.com

  Date: 10/12/2022

  Hi there, Thanks for writing in and I'm sorry you had a negative experience. It is true we don't ship on weekends, we're a small boutique store that does carry many brands that other competitors do not. Unfortunately, shipping those brands is quite expensive. We're doing our best to open warehouses all around the country to make sure this is a better experience for our customers. I've gone ahead and provided a $10 credit for the trouble on your account and if there's anything else we can do please, let us know. Take care,

• Review fromDebra B

  Date: 10/01/2022

  5 stars

  Debra B

  Date: 10/01/2022

  **************** is exceptional. We received our pet stuff tower and one of the lids was cracked. Sent an email and they responded so quickly and is sending us a new lid right away. We love the tower it is so convenient to store our fur babies food. I would definitely recommend Petflow for pet needs.

  Petflow.com

  Date: 10/03/2022

  We're so glad we were able to help you out, sincerely sorry it came damaged! Certainly not the level we expect our products to arrive at. I'm glad the agent agent handled your issue and got this resolved right away. Of course, if there's anything you need feel free to email ******************************* ATTN Management and we will get to it right away. I will make sure this is reflected in the agents file and shown to the team for their exceptional work as well. Thank you!