We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Collections Agencies

Tate & Kirlin Associates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Tate & Kirlin Associates's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Tate & Kirlin Associates has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 103 total complaints in the last 3 years.
    • 16 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/16/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received a text message from Tate & Kirlin, but have never gotten anything in writing via mail from them regarding a debt they claim I owe. They called and I refused to provide them with my personal identifying information because I do not provide or confirm my personal information over phone with entities who call me and fail to provide me anything in writing. They call from different area codes which lead me to think they are using random internet numbers so they cannot be traced. My email was recently compromised and then I start getting these calls and texts from these people! They cannot tell me what debt I supposedly owe and I have worked very hard to clear my report and pay off old debts, but I am sure this is one I do no owe since all the others came through the mail as they should. I will not be using the website or reference number after reading what others have experienced and I am fearful using the website would compromise my computer!

      Business Response

      Date: 12/29/2023

      As per the customers request we will no longer contact her in regards to this account.

    • Initial Complaint

      Date:08/14/2023

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Their company called regarding an delquent account of some sort and left vital information saying it was a case with a case # etc. on SEVERAL family members voicemails saying it was for me.

      Business Response

      Date: 12/29/2023

      Tate & Kirlin has tried to contact customer at phone number ************. But, as per our policy we do not leave voicemails at all.

    • Initial Complaint

      Date:07/03/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 26th I spoke to *************************** who offered to settle my $760 balance to $304.10. She said the supervisor would email me an offer letter by end of day or first thing next morning. I never received it. Due to needing the debt settled in a timely manner, I called back & spoke to **** who assured me that if I made payment I would receive the emailed statement showing proof of payment within 24-48 hours. Longest she said to allow was 72 hours. I trusted her & made the payment. I never received proof of payment & account status. I called back to follow up. Spoke to ***** who said he would put in another request to *************************. Said again to allow 24-48 hours. Nothing still not received. I have attempted to reach ***** in numerous occasions & he refused to take my call. This is by far the worst business I have ever had to work with. Completely unethical.

      Business Response

      Date: 07/05/2023

      WE will send out proof of payment today. 

    • Initial Complaint

      Date:06/14/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 11,2023 I settled a $1936 Credit 1 acct ending in **** opened 11/2014 for $700. I was never provided email or mail confirmation of this payment as said. I spoke to Alvin on 6/5/23 whom assured me I would have at least the email proof in 24-48 hrs from ***** *******. I never got it. I called again on 6/8/23 spike to agent, **** ***** he assured me he apologized, said he would handle it & gave me his word I would have at least the email copy by mon or Tues. I never got it. I called today 6/14/23 to follow up with *** ***** as to why I have yet to receive a receipt of payment & letter stating acct is settled, 0 bal & I was given the run around saying he doesn't know why ***** ****** didn't send the email. I asked to speak to *****, I was told he & any other higher up I could speak to was in a meeting like before & that I was the 1 in collections & it is not his fault I haven't received the info requested etc. This is very unprofessional & life can happen to anyone landing them in this position. I did my part in trying to bounce back & resolve this debt as best I could yet not to be handled in such manner. I'm requesting my settled paperwork on this file & an apology from all parties involved in handling this manner. If you can't stand on our word given to a consumer then it should not be given at all. Stop giving info of dates etc that you can't make good on period. This is unprofessional & when debts are collected, an email should be provided to the consumer right then if not w/in 24hrs. If this can't be done simply stop collecting monies you can't or not authorized to give a receipt to. God isn't sleep & life can happen to anyone. To make a mockery of someone that life happened to thatsctryibg to resolve their debts is an insult especially when it's paid/settled & the failure is on your part to give the necessary documentation as said upon accepting payment & during follow up calls.

      Business Response

      Date: 06/21/2023

      We mailed the satisfaction letter on 06/15/2023

    • Initial Complaint

      Date:05/30/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company calls at least twice a day. Of the few times that I answered trying to find out what all the calls were for there was no response at the other end. I continually block incoming calls from them because they are persistent and change numbers frequently, which is suspicious to me. I believe that they are probably trying to reach my ex husband, as he often has bill collectors after him. As far as I know I don't have anything in collections and my credit standing is average. I just wish they would stop calling me non stop. If there's an outstanding bill that I'm unaware of then my address is attached and they can send proof. If a person blocks a number then it's harassment to keep calling them from different numbers. I tried to answer and they didn't respond, but since they've been rude enough to consistently call from different numbers I don't even want to speak with them. Poor business practices.

      Business Response

      Date: 06/21/2023

      We wil lno longer contact the consumer per their request

    • Initial Complaint

      Date:04/18/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company constantly is contacting me never leaves a message. I owe $0 to anyone I have $0 in debt & do not know why they keep calling. I have tried to call back & get no information. The company seems like a huge SCAM just trying to get money from me I am obviously not going to but they will not stop harassing me.

      Business Response

      Date: 06/28/2023

      We have placed the number ************** on the Do not call list

    • Initial Complaint

      Date:04/17/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I paid Tait and Kirlin associates $500 on April 7th of 2023 to settle a debt for my wife that has now been satisfied in full. When I requested a receipt the individual I spoke to, *************************, stated that he would have to wait until the payment cleared the bank to send me a receipt for the transaction. Fast forward to Wednesday April 12th of 2023 and I spoke to a different individual, a female, whom stated that she would forward the request to her manager because it has to be a manager that emails me the receipt and that she had sent the request to their manager. Today is Monday and I have still not received my receipt from Tate and Kerlin so I decided to call again today and I spoke to ************************* again whom stated the request was sent to the manager on 4/12/23 and that he would submit the request to the manager again around noon CDT. He stated that it should be no problem to have the receipt by end of business today. Here it is end of business and I still do not have the receipt in my email. Nor will they provide me with contact information at The Bureaus to talk to them about them reporting to the major credit bureaus about getting the collection removed from her report.

      Business Response

      Date: 06/28/2023

      We have submitted a receipt email to the consumer at the email provided 

    • Initial Complaint

      Date:03/31/2023

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep getting a text message from this company. "Hi *****. This is a notice from Tate & Kirlin Associates, a debt collector Call ************ or visitTkapay.net & use Ref# ******** STOP to optout. I have repeatedly text back that I am not *****, you have a wrong number. I even blocked them and still get messages from them.

      Business Response

      Date: 04/13/2023

      Tate and Kirlin Associates will no longer contact the number provided. Thank you for letting us know it is an incorrect number

      Customer Answer

      Date: 04/28/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      *************************

    • Initial Complaint

      Date:03/17/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received the following text message at 6:42pm on 3/17/23. “You'll rcv acct msgs from Tate & Kirlin Associates, a Debt Collector ###-###-#### - paytka.net # of msgs vary. Msg & data rates may apply To opt out reply STOP” I immediately received another text message at 6:44pm on 3/17/23. Hi ******. This is a notice from Tate & Kirlin Associates, a debt collector Call us at ###-###-#### or visit **************** & use Ref# ******** STOP to optout Having no unpaid debt and no collection agency on my credit reports, as well as the fact that I work in a bank and see many similar fraudulent activities I looked the company up online and finally found their website. When clicking the link to dispute I was taken to a page that instructed me to “complete the dispute form below,” however there is no dispute form available. There is no link or any other type of option. The same goes for when clicking to report identity theft on their page. I then saw numerous complaints against this company, including those filed through the Better Business Bureau, which increased my concern that this may be deceptive practices. I am hesitant to enter any information on the only working link on their page, which takes you to where you are able to make a payment. I did reply STOP through text message. I am extremely concerned about this activity and would appreciate the BBB assisting me with either an explanation of charges or an order to this company to cease and desist any further fraudulent actions and contact against me. Thank you, *************************

      Customer Answer

      Date: 04/26/2023

      I have not received any further written or verbal communication from this company after I filed the complaint with the Better Business Bureau. Again, I have received no further text messages, no voicemail messages, nothing through email or mailed communication (usps, etc).  I have reviewed my credit files again, after my initial review that was conducted before submitting my complaint and I still have nothing showing on my credit report, which supports my statement of not having anything unpaid or defaulted on. 

    • Initial Complaint

      Date:02/24/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tate & Kirlin Associates is harassing a DISABLED VETERAN living solely on SSDI and MILITARY DISABILITY and FOOD STAMPS. The original creditor was well aware I got so far behind on my payments due to the massively increased cost of travel to doctors appointments during covid and well aware that I am a disabled veteran yet they went ahead and sold my account anyway, to make a few bucks off the back of a disabled person and to put that disabled person into a position of being constantly harassed with letters and phone calls to my EMERGENCY MEDICAL CELL PHONE (it being a medical emergency phone, and on the FEDERAL DO NOT CALL LIST, is why I WILL NOT GIVE THE NUMBER OUT HERE).IF Tate & Kirlin are "attempting to collect a debt" then, BY LAW (as proven in court by numerous consumer lawsuits against debt collections agencies) sending out these "attempts" knowing they cannot sue me to recover IS HARASSMENT and I WANT IT TO STOP!!! They are NOT paying for my high blood pressure medication nor my associated medical care for the health problems their aggravation of one of my disabilities is causing, I AM. And they are already costing me enough. I have absolute ZERO INTENTION of going to die in the streets as a result of trying to pay them and they CANNOT SUE ME SO THEY NEED TO CUT IT OUT ALREADY!

      Business Response

      Date: 02/26/2023

      As per the customers request we will no longer contract the customer.

    Tate & Kirlin Associates is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.