We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Collections Agencies

Tate & Kirlin Associates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Tate & Kirlin Associates's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Tate & Kirlin Associates has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 103 total complaints in the last 3 years.
    • 16 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/13/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company calls daily to harass me about a debt that has been paid off in 2020. When I talked to an associate they said they would email me and send me mail proof that I owed money. This was on 3 occasions and they never sent anything. They tried to take money out of my checking account. When there wasnt enough, they kept trying smaller and smaller amounts to see if the charges would go through. They ended up taking $75 and putting my account into the negative.. Now every time they call, I answer and there is no one on the line. After a brief silence, they disconnect. I want all communications to stop. Its become harassment. I dont want any more attempts to take out money. I wish I could have the $75 back but Im sure that it wont happen. Im not paying something I dont owe.

      Business Response

      Date: 02/26/2023

      As per the customers request we will no longer contact them

    • Initial Complaint

      Date:02/07/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Keep calling n then i answer and the system hangs up

      Business Response

      Date: 02/23/2023

      We have documented the account for no contact, and the customer will no longer be contacted by Tate and Kirlin Associates

    • Initial Complaint

      Date:02/01/2023

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company, Tate & Kirlin Associates, has texted me regarding a collection account from *** which I have nothing to do with. I do not have an account with *** and I have not had an account with *** for several years and I have never owed an overdue balance with ADT.

      Business Response

      Date: 02/02/2023

      As per the consumers request, Tate & Kirlin Associates have documented this dispute, and will report it back to the client ***. We will no longer contact the customer in regards to this bill. We are not a credit reporting agency.

      Customer Answer

      Date: 02/21/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***********************

    • Initial Complaint

      Date:01/25/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I keep getting calls from this number but won't get a representative to tell me why they are calling and asking me to confirm sensitive information. The representative will tell me that she can't help me unless I confirm information. I am hoping that these harassing calls will stop immediately.

      Business Response

      Date: 01/26/2023

      As per the customers request, Tate and Kirlin Associates will no longer contact them. We will acknowledge the cease and desist request

    • Initial Complaint

      Date:01/15/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company keeps withdrawing money from my online bank acct., I never gave them permission to do this. It's causing other items to be returned to my bank.

      Business Response

      Date: 01/25/2023

      On 09/02/2023 customer agreed to a payment plan for monthly installments, gave our agent the infomration to set up the monthly payment plan. We will refund the last payment processed per the customers agreement in September, and stop the agreed upon payment plan

      Customer Answer

      Date: 01/25/2023

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

      They are taking it from an acct not authorized. 


       Complaint:

      I am rejecting this response because:

      Regards,

      *************************

      They are taking money from an acct. Not authorized. They were authorized to take it from ***** acct 

      Not 

    • Initial Complaint

      Date:01/03/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I suddenly received a letter from Tate and Kirlin Associates, Inc. They are stating that I owe $3,884.07 and that they would settle for half which is 1, 942.04. I have absolutely no clue what they are talking about. I don't owe anyone any monies. The account # listed on the statement is #****, which is not mine. They clearly have the wrong person.

      Business Response

      Date: 01/19/2023

      As per the customers request, we have documented their request to cease and desist communication. 

    • Initial Complaint

      Date:12/30/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company keeps calling, does not leave a voicemail. When I do talk to some all they say is they have an important update for me. Please verify my personal information. Umm, this day and age it is not wise to give your info over the phone to a complete stranger. When told that they hang up on you. How professional is that. I confirmed yes I'm this person yet the want more info. Uhm, absolutely not. This company is in PA but keeps calling me from CA. The calls and harassment need to stop immediately. I have told them to stop calling, but they do not listen. Seems to me this is the only way to get them to stop. If you cannot or will not verify who you are and what you are calling about, then don't bother!

      Business Response

      Date: 01/09/2023

      As per the customers  request, we will no longer contact the customer about this matter.

    • Initial Complaint

      Date:12/08/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company has incessantly called, used fake numbers and lied about who they are. I have no idea what they are trying to collect or from who, but I suggest they cease immediately. Furthermore any and all derogatory issues they may have caused on my credit report need removed immediately. They have lied, faked opening a bank account in my name and their conduct is illegal.

      Business Response

      Date: 12/28/2022

      Per the customers request, we have documented the request to cease and desist all communications

      Customer Answer

      Date: 01/03/2023

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: ********

      I am rejecting this response because:
           Any communication they need to have needs to be done through the mail in written form only and if they believe I owe a debt I need to see proof that the debt is mine. If they cannot provide that in writing I assume the debt does not belong to me. 

      Regards,
      *************************

      Business Response

      Date: 01/26/2023

      We have reported back the dispute to client, and advised them need to provide proof of account

    • Initial Complaint

      Date:12/05/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tate Kirlin and Associates keeps calling my phone number but refuses to tell me what the call is for unless I confirm personal information with them. If they have it then I don't need to tell them. I have never done business with this company before, never received any mail from them, I've never even heard of them before. If they were a legitimate company they wouldn't be calling me asking me to confirm my personal information with them.

      Business Response

      Date: 12/05/2022

      We are required to verify information for security purposes to protect the customers personal information. As per ********************* request, we will no longer contact her about this.

    • Initial Complaint

      Date:12/01/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I received messages from this company in an attempt to collect a debt. When I followed the link and used the reference number given on 3 separate web browsers, it told me the information (that this company provided in their own email) was incorrect or held no records in their system. The only debt I have is being dealt with NOT by this company. This seems like a scam by a company using evasive tactics. Leave me alone

      Business Response

      Date: 12/05/2022

      Good morning,

      Thank you for giving us the opportunities to reply to this complaint. IT could have been an error that day, we are looking into that situation. We have checked and all the information provided is on the website. Please try again to properly review all information.

    Tate & Kirlin Associates is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.