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Business Profile

Collections Agencies

Tate & Kirlin Associates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

This profile includes complaints for Tate & Kirlin Associates's headquarters and its corporate-owned locations. To view all corporate locations, see

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Tate & Kirlin Associates has 2 locations, listed below.

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    Customer Complaints Summary

    • 103 total complaints in the last 3 years.
    • 16 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/23/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On November 18th, 2022, I received a letter in the mail from Tate & Kirklin Associates, Inc. regarding an account from *** stating I owed $654.42. When I go online and put in the reference number included in the letter, it states there is no account under that reference number. So I call the number included in the letter and it's not a valid number. I'm certain this was falsely sent to me to get me to pay this company money that I do not owe. I have no bad debt and would appreciate this be resolved.

      Business Response

      Date: 12/05/2022

      Thank you for allowing us to reply to this complaint. 

      Could have been an error on that day. We have checked, all information is available on our portal for you to view. 

    • Initial Complaint

      Date:11/22/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tate and Kirlin sent me a bill for over $1000 stating I owe ******* wireless. I HAVE NEVER IN MY LIFE HAD A ******* WIRELESS ACCOUNT. THIS IS A SCAM. LET ME REPEAT THAT. I HAVE NEVER HAD A ******* WIRELESS ACCOUNT. THE SCAMMERS BEFORE TATER AND KIRKLAND TRIED THE SAME SONG AND DANCE AND I TOLD THEM THE SAME THING. I HAVE NEVER HAD A ******* WIRELESS ACCOUNT.

      Business Response

      Date: 11/23/2022

      Tate and Kirlin Associates have documented the account, and reported this account with a disputed status to the client.

    • Initial Complaint

      Date:11/21/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company claimed to be collecting on a debt and offered me a settlement. I paid in full in June 2022 and received an email confirmation of my payment. The debt payoff was never reported to the credit agencies and still shows up on my credit report. Additionally, debt has since transferred to a new company which apparently has no record of my payment to previous company. I continue to receive notices and a strike on my credit report even though I paid this account.

      Business Response

      Date: 11/21/2022

      Thank you for your chance to respond to complaint. We did receive the payment on 06/19/2022. On the same date, we voided out the payment and did not process the payment due to the account being recalled from our office. I have attached the proof of the void.

    • Initial Complaint

      Date:11/16/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A Tate & Kirlin Associates representative calls me on a regular basis of a debt which is completely removed from my credit file. I have repeated myself too many times to mention and now I am annoyed. I just want them to update their records and leave me alone. At this point it's harassment.

      Business Response

      Date: 11/18/2022

      Thank you for giving us the opportunity to respond to this complaint. We have documented your dispute, and will report it back to the client. You will also no longer receive anymore communication from Tate and Kirlin Associates about this account.

    • Initial Complaint

      Date:11/10/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Business reached out to a number that is not my own saying that I had an unpaid debt of nearly six hundred dollars. It has been twelve years since this card was allegedly opened. I’ve never received notice of this debt before and have no memory of having this card. They asked me to pay over the phone without ever giving written notice of the itemized charges.

      Business Response

      Date: 11/21/2022

      We have documented the customers request for documentation, and we will not reach out to the customer until we get the documentation the customer is requesting

    • Initial Complaint

      Date:11/09/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They keep harassing me telling me I owe them $2,222.26 I do not owe anything to this company. This debt should have never been sold to them because my original contract states that ****** would not sell my debt to another company. ****** violated our contract and sold my debt to TWO different companies. I do NOT have a contract saying I owe anything to Tate & Kirlin. I’d like Tate & Kirlin to provide a contract showing my Signature on it saying I owe them money, otherwise I’d like Tate & Kirlin to stop contacting me.

      Business Response

      Date: 11/21/2022

      Tate and Kirlin Associates have documented the request for proof from the customer, and have sent it over to our client. We are not a debt buyer, we also will acknowledge the customers request, and no longer contact them.

      Customer Answer

      Date: 12/02/2022

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]



       Complaint: ********



      I am rejecting this response because:


      The business still hasn’t sent me proof that I owe their client anything with my signature so n it. 



      Regards,



      ****** ******

    • Initial Complaint

      Date:11/09/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This business contacts me MULTIPLE times a day from different phone numbers. They call back to back. And when I do finally speak to someone they are foreign and you can barely understand them and you can hear a ton of more people in the background talking. They can't tell me anything and are very vague. I don't know what kind of scam business they are running but they need to ceases and desist. Stop calling me. The 2 numbers that keep calling me are ************* and *************. When you call back it gives their website to make a payment and then says Tate and Kirlin. 

      Customer Answer

      Date: 12/21/2022

      Yes I am still receiving phone calls and text messages from this company.  

      Business Response

      Date: 12/22/2022

      We have p[laced the number on the DNC List, and have documented the customers account as a request to cease and desist

    • Initial Complaint

      Date:11/03/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I'm not sure who this company is. I have answered several calls and no one ever speaks. They are calling a business line and a company phone. I receive about 2 calls a day from them. I can't even speak with them to validate the debt

      Business Response

      Date: 11/21/2022

      As per the customers request, we have removed the phone number ************ from our call list. We are a legitimate receivables management company. If customer has anymore questions please do not hesitate to call us at ************. 

    • Initial Complaint

      Date:10/24/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Tate & Kirlin ***. texted me this morning saying that that they were collecting a debt for *** and I dont owe *** any money and when I TRIED TO CALL THE OR TEXT THEM BACK, I GET NO RESPONSE! I HAVE NO IDEA HOW THEY GOT MY PHONE # and think they are scamming people.

      Business Response

      Date: 10/31/2022

      Thank you for giving us the opportunity to respond to this complaint. Tate & Kirlin Associates is a legitimate business for over 25 years. We admit to no wrong doing, but as the customer has requested we will no longer have anymore contact with them.

      Customer Answer

      Date: 11/03/2022

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: ********

      I am rejecting this response because:

      Regards,

      *******************
         No wrong doing? You're saying I owe money to a company I don't owe it too. You might get the right ******************* before you try and not ruin innocent peoples credit. I have never owed money To ***!

      Business Response

      Date: 11/23/2022

      Tate & Kirlin Associates does not report to credit bureaus. We have reported this as a disputed status to our client.

    • Initial Complaint

      Date:10/18/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I will see a collection notice by the company from an entire company known as ********* made auto payments for arrangements to pay then paid off the remainder of the balance and now the company has continually the past couple of months continued to deduct money from my checking account and has been told of the payment being paid in full and have asked for them to discontinue the auto payment they said they would and they have not done that requesting them to stop further actions has seemed to have not happened

      Business Response

      Date: 11/02/2022

      We have refunded the payments back to customer on 10-18-22. We apologize for any inconvenience this may have caused 

    Tate & Kirlin Associates is NOT a BBB Accredited Business.

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