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Business Profile

New Car Dealers

Allan Hornbeck Chevrolet

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Allan Hornbeck Chevrolet's headquarters and its corporate-owned locations. To view all corporate locations, see

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Allan Hornbeck Chevrolet has 2 locations, listed below.

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    Customer Complaints Summary

    • 28 total complaints in the last 3 years.
    • 12 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/10/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased vehicles from this company never gave me the paperwork i had to drive back there and request a copy because i noticed i had a warranty on both my vehicles that i never signed for i called warranty company who sent me over the contact and i only had 10 days to cancel warranty if i didnt want it .warranty company informed me that i have to request hornbeck to cancel warranty at which time i called them 10 times and got nothing but run around then drove up to hornbeck and physically request copy of all my origanal paperwork and found out that the sales person..the finace manager and the general manager i dealt with were all fired for messing up numerous customers paperwork..i then requested for the warranty to be canceled and they told me i couldnt it was up to warranty company..i called warranty company while in hornbeck and the warranty company requested to talk with salesperson who refused to get on phone and proceeded to tell me warranty company was liers and hornbeck had no control over warranty..i want to cancel warranty and get refund back on money i have to pay loan company

    • Initial Complaint

      Date:01/20/2023

      Type:Sales and Advertising Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Got a 2019 ****** ****** from hornbeck not only did they fail to give or let us see a ****** they put a fake inspection sticker on the car with a broken frame they will not do nothing that will help us they are super rude and hang up the phone.. my car has to broken front windows and they said they can't do nothing with it. And I'm paying all this money for a car that is going to the dump. I need help so bad.. I have children under the age of 10 and someone I take care of at the age of 65. I need a car..

      Business Response

      Date: 01/23/2023

      I am responding to the complaint that we have received from *****************************, Complaint ID ********.  ***************** and ********************************* purchased a 2019 ****** ****** on September 5, 2022.  I have attached all service records for this vehicle as well as the Auto Check that was provided to the customer at the time of signing.  The vehicle was serviced and inspected by our mechanic before the car was delivered and the customer had stopped in as well after the purchase regarding the window concern in which she declined window repair, which is also included in the service records attached as well.  Please feel free to contact us back if any further information is needed.

      Customer Answer

      Date: 01/24/2023

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: ********

      I am rejecting this response because:

      I'm sorry but that does not answer the question on why they sold me with a illegal inspection sticker with a cracked frame and and then they try to fix it with ***** and  broken axle That they also try to fix with bando is now going to be investigation this can get sent back to hoenbeck that they do have a lawsuit For the dangerment ***************** and a minor. 

      Regards,

      *****************************

    • Initial Complaint

      Date:01/11/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Bought a used 2019 ****** ****** from them. When salesman showed us car he did mention that the emergency front crash warning system light was on but assured us it was Nothing to be concerned about and it just needed a reset, which he claimed they could not do, but when I called a local ****** dealer about the problem the mechanic laughed at me when I told him what the sales person said about warning system light being on not being a problem and the ****** dealership mechanic told me it can cause problems with braking system if its on and that the dealership car was bought from should of done the right thing and properly handled the issue prior to selling car to me. Hornbeck knew there was something wrong in emergency breaking system cause of warning light being on but lied to me about it and brushed off my concerns about it! Just a few days ago I was driving about 30-35mph down a 2 lane street headed home when suddenly my emergency braking system engaged itself and brought my car to a nearly immediate stop in the center of the road i was thrust forward even though i was wearing my seatbelt! Luckily there were no cars infront of or behind me at the time this happened and my kids were not in car! I was to scared to drive the car the rest of the way home so I called my husband to come help me. Ever since this I am deathly afraid to drive that car but often don't have a choice. I have reported this occurrence to the ***** and have also issued a complaint against ****** through the BBB. I will post about this anywhere I can to warn people. This is an issue that is definately a safety issue, not only for those in the car having issue but for other drivers as well! Light I mentioned previously is below in pic.

      Business Response

      Date: 01/18/2023

      Good Afternoon,

      I am responding to the complaint that was made by *********************************** regarding a 2019 ****** ****** that she purchased from us this past July 2022.  I am attaching copies of the repairs that we did on this vehicle as none of these bring to our attention the issue of an emergency front  crash warning system light being on.  Please review attached copies and let me know if there is anything further I can assist with!

      Customer Answer

      Date: 01/19/2023

      [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

      Regards,

      ***********************************

    • Initial Complaint

      Date:09/20/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been in contact with Nicole W********* of finance at hornbeck Chevrolet since April 2022 to try to cancel an extended warranty. She had no problem getting me my gap insurance back but refuses to answer my calls and emails about the extended warranty cancellation.

      Business Response

      Date: 09/21/2022

      I was in contact with ************** on August 23, 2022 stating that **** would not cancel the vehicle service contract because it was not a total loss or repossession. I then emailed him again on September 15, 2022 stating the same response stated in the August 23 response.

      Customer Answer

      Date: 09/21/2022

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: ********

      I am rejecting this response because: in the service contract it says I'm a cancel at any time and it would cost me $50 it said nothing about the car being totaled or repossessed I sold the car therefore I'm trying to get some of my money out of my warranty back furthermore there was no email sent on behalf of hornbeck Chevrolet. 

      Regards,

      *********************

    Allan Hornbeck Chevrolet is NOT a BBB Accredited Business.

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