Reviews

This profile includes reviews for Gerhard's's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Gerhard's has 7 locations, listed below.

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  Gerhard's

  290 N Keswick Ave Glenside, PA 19038-4804

  
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  Gerhard's

  909 N Bethlehem Pike Lower Gwynedd, PA 19002

  
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  Gerhard's

  9475 Roosevelt Blvd Philadelphia, PA 19114-2212

  
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  Gerhard's

  204 E Lancaster Ave Ardmore, PA 19003-3210

  
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  Gerhard's

  116 Lancaster Ave Malvern, PA 19355-2123

  

Review Details

• Review fromSusan M

  Date: 05/20/2024

  5 stars

  Susan M

  Date: 05/20/2024

  Excellent service. Arrived on time. Polite. So respectful and cleaned up after service. Third time we used Gerhards and always satisfied. Also best prices

  Gerhard's

  Date: 06/18/2024

  Thank you for your kind review. We do appreciate when folks take the time out to say something nice.Thank you for shopping at Gerhard's we do appreciate your patronage.

• Review fromCarol H

  Date: 03/05/2024

  5 stars

  Carol H

  Date: 03/05/2024

  Gerhard's Malvern is a 5 Star Plus. We had Frank K***** as our Salesman. He is completely knowledgeable in all things kitchen appliances. He knew which would best fit our needs, knew prices, provided a convenient delivery date. He was just amazing. Additionally fantastic was Christina Di L****. She guided us in filling out all of the Rebate Forms. They both made purchasing the 4 appliances for our kitchen, a snap. They will have our business for all of our appliance needs in the future.

  Gerhard's

  Date: 03/06/2024

  Thank you so much for reaching out with this awesome review. We appreciate your business, and we also appreciate that you took the time to share your experience with us and the BBB.
  We will share your review with Frank & Christine and certainly let management know that you were very pleased with your experience with them and Gerhard's Appliance.

• Review fromJackie M.

  Date: 02/12/2024

  1 star

  Jackie M.

  Date: 02/12/2024

  I purchased a GE washer and dryer. From day 1 the dryer never got hot. It would take 2 hours to dry a load of clothes. It was serviced 8 times. I asked for my money back but GE said they can only repair or replace the machine. Only Gerhard can refund money. All along I was talking to a Kelly O******. He was not interested in refunding my money. All he wanted me to do was keep servicing the machine. I’m disgusted with Gerhard. My only option is to exchange the dryer through GE. I’m just afraid that giving me the same machine I’ll have the same problem but I have no choice. I’ll never buy from Gerhard again. They totally lack in customer service.

  Gerhard's

  Date: 02/13/2024

  Gerhard's appliance is a retail store. We do not provide service directly. Unfortunately, Gerhard's Appliance can not facilitate a service return without authorization directly from the manufacturer. It is up to GE to provide such an authorization which has been explained. We would be happy to facilitate the exchange when GE provides the authorization needed to do so. According to our records the Customer Service Manager has been assisting you with this service issue and is still trying to work with you and GE to get your issue resolved. Gerhard's also scheduled the customer for 2/12/24 to have an installer come out to your home to check your venting hook up however, the customer canceled this call to the home. I have sent your review to the customer service manager to follow up with you.
  Thank you.

  Jackie M.

  Date: 02/13/2024

  Yes you did want to come out on February 12 to check to see if the dryer was hooked up correctly. I then informed you that the GE technician was here 6 times after your technician was here twice and the GE technician disconnected the dryer to make sure it was installed properly and that the vent was not clogged. Once that was completed (while he was on the phone with main office GE) it was determined that the machine is faulty. It does not heat up properly. This was documented and was recommended that this machine be returned. When I originally informed Gerhards about my dryer not functioning properly they were the ones that told me I need to have a GE technician to look at it and determine what is needed. GE replaced both thermostats twice and 2 other parts. GE now agrees the machine is faulty. All Gerhard wants to do is repeat everything that was done. Kelly said once GE determines the machine doesn’t work he would work with me to get a different dryer. Obviously that was not a true statement.

• Review fromMary A

  Date: 01/31/2024

  1 star

  Mary A

  Date: 01/31/2024

  3. Still waiting for my microwave to be fixed!! Almost 2 months now, Gerhards appliance repair company “Fast Appliance” has come out several times, said they were waiting for a back ordered part, part came in a week and half ago and it was the wrong part that was ordered. I have received no calls letting me know when these new parts will be in. I WOULD NEVER RECOMMEND PURCHASING FROM GERHARDS OR BUYING A KITCHENAID PRODUCT. The microwave was one month old when it stopped working. This is unacceptable. The customer service from Gerhards and KitchenAid is unprofessional and they could care less once the sale is complete.
  2. We received our appliances mid November and about mid December our KitchenAid Microwave stopped working, I called Gerhards and they sent their appliance repair company out who was here for over an hour and then told me the microwave had to come off the wall, I told him we would take it down, he said he did not have time so we had to wait another week, at this visit we were told it needs a part that is back ordered and no idea when this part would come in. I called Gerhards and requested a new microwave, they said a request was sent to KitchenAid, I have had to call them every week since the beginning and there was no follow up attempt made with me. I stopped in the Doylestown store last night and spoke with Jason, he basically told us there is nothing they can do as there is no update and they have no idea when this part would come in, as he knew how upset we were regarding our experience with Gerhards to date, on our way out the door he said Happy New Year, completely unprofessional and rude. I called KitchenAid this morning, they were very professional and gave me the dates and process. WE WILL NOT RECOMMEND OR PURCHASE ANY MORE APPLIANCES AT GERHARDS IN DOYLESTOWN.
  1. My husband and I recently purchased a washer and dryer at Gerhards. The other day we went back and purchased all our kitchen appliances.

  Gerhard's

  Date: 02/13/2024

  Gerhard's Appliance is a retail store operation. We supply appliances to the customer that are ordered by the customer and are sent in by manufacture. We do not provide service directly; we have no access to service records, parts or otherwise ordered from Service Companies. We can reach out to service companies or manufacturers on behalf of a customer in good faith but have no pull when it comes to repairs or replacement. Authorizations for service-related issues must be authorized by the manufacture. Once this authorization is obtained either by the customer or a factory authorized service company Gerhard's can facilitate an exchange or return. We have reached out again to the manufacturer and are awaiting their response and will reach out to you as soon as they provide an answer.

• Review fromJames M

  Date: 01/14/2024

  1 star
  Insufferable! Go elsewhere! Their website contains products that they do not actually have in stock. They will take your money and then call you hours later (if same day) to tell you that they don't have it. And then gaslight you about what you are seeing on their website. You could be out thousands of dollars and do not hold themselves accountable if you use the Amazon billing button.

• Review fromNicole G

  Date: 11/10/2023

  1 star

  Nicole G

  Date: 11/10/2023

  After purchasing a washer and dryer through Gerhard’s, I would never return as a customer. They were quick to sell me the appliances but upon delivery both were damaged. In addition, I paid at purchase for door reversals that weren’t done. It took about a month after multiple calls and emails for them to reverse the doors because they never scheduled it and then they did not give me the damage allowance they claimed they would. They are absolutely awful after you sign anything and receive your machines. It took the threat of us stopping payment for them to even have a service person out. They wouldn’t return numerous communications and told me that they were ‘really busy’ and ‘weren’t supposed to get managers’ for customers. Absolutely inexcusable and unprofessional.

  Gerhard's

  Date: 11/19/2023

  We are sorry to hear of your issues, looking at your account it looks like the damage allowance was processed and done at the end of October. You should have received a check in the mail for that. If you have not or if you need anything else please contact us directly at ************************************* so we can help make this right!

• Review fromJohn C

  Date: 09/20/2023

  1 star

  John C

  Date: 09/20/2023

  If I could give no stars I would. I purchased a Lg slide in dual fuel range. I normally purchase my appliances from Costco because they include everything including a 2 year warranty. Problem with Costco is their delivery team. Gerhard’s appliances in Malvern PA matched almost everything that Costco offered and LG was offering a rebate for a two year warranty. The install team came and the main installer added a metal vent to the back. I told him I don’t think that’s right since the oven actually sat about 5” past the countertop. This was very dangerous because the front left burner was right next to the sink. I called the Sales rep and he said he would have the install team out to rectify the problem. Reading the owners manual after they left it clearly said that metal vent was to only be used if your countertop did not have a bridge in the back covering where the gas and electric was. I do have one & mine is granite. After a week with no phone call back, I left a message for the sales rep. After 2 days with no return call I called the stores main number and asked for the sales rep. He picked up and said he was sorry he never called back he was busy with their Labor Day sale! Really! He asked me to send pictures which I did but told him that won’t show the problem but I also sent him another picture of how far the range sat out from the countertop next to the sink. I told her that I would do it myself and hung up. I am in my 60s so I really did not want to be moving a range. I did it and it took me about 3 minutes. I was totally right and the range sits where it should be. You would think that the store would have called me back, but this is not how they do business. They are all about sales and that is it. I am warning people not to purchase from this business. They do not care! If they did someone would have called back to rectify the problem. Shame on Gerhard’s Appliances. I had to edit because you can only leave 2k words

  Gerhard's

  Date: 09/22/2023

  We are sorry to hear of your issues, can you please contact us directly at ************************appliance.com so we can help make this right!

• Review fromJohn C

  Date: 09/20/2023

  1 star

  John C

  Date: 09/20/2023

  If I could give no stars I would. I purchased a Lg slide in dual fuel range. I normally purchase my appliances from Costco because they include everything including a 2 year warranty. Problem with Costco is their delivery team. Gerhard’s appliances in Malvern PA matched almost everything that Costco offered and LG was offering a rebate for a two year warranty. The install team came and the main installer added a metal vent to the back. I told him I don’t think that’s right since the oven actually sat about 5” past the countertop. This was very dangerous because the front left burner was right next to the sink. I called the Sales rep and he said he would have the install team out to rectify the problem. Reading the owners manual after they left it clearly said that metal vent was to only be used if your countertop did not have a bridge in the back covering where the gas and electric was. I do have one & mine is granite. After a week with no phone call back, I left a message for the sales rep. After 2 days with no return call I called the stores main number and asked for the sales rep. He picked up and said he was sorry he never called back he was busy with their Labor Day sale! Really! He asked me to send pictures which I did but told him that won’t show the problem but I also sent him another picture of how far the range sat out from the countertop next to the sink. I told her that I would do it myself and hung up. I am in my 60s so I really did not want to be moving a range. I did it and it took me about 3 minutes. I was totally right and the range sits where it should be. You would think that the store would have called me back, but this is not how they do business. They are all about sales and that is it. I am warning people not to purchase from this business. They do not care! If they did someone would have called back to rectify the problem. Shame on Gerhard’s Appliances. I had to edit because you can only leave 2k words

  Gerhard's

  Date: 09/22/2023

  We are sorry to hear of your issues, can you please contact us directly at ************************************* so we can help make this right!

• Review fromJolie B

  Date: 09/18/2023

  5 stars

  Jolie B

  Date: 09/18/2023

  TLDR: customer service will try to ameliorate any negative issues and does try hard. Local family owned business that’s worthy of your consideration.
  
  I recently posted a negative review of my negative experience. This was due to miscommunications by Gerhard’s. They did reach out to me and took steps to correct issues caused by their miscommunications. The customer service manager reached out to me today and was very kind. I highly recommend anyone who had a negative experience reach out to customer service before posting here, and for those scoping out reviews to be somewhat skeptical. Part of my issue was that the website did not explain the difference between an installation kit and the instigation service, thus I was really upset when no services were rendered. However, I never paid for service in the first place. As I mentioned before, customer service was really attentive.

  Gerhard's

  Date: 09/22/2023

  Thank you for the updated review and positive feedback! We do take customer satisfaction very seriously and strive to make things right!

• Review fromSheri R

  Date: 09/13/2023

  1 star

  Sheri R

  Date: 09/13/2023

  They are incompetent and do not care about their customers. Don't go there.

  Gerhard's

  Date: 09/17/2023

  We are sorry to hear of your issues, can you please contact us directly at ************************************* so we can help make this right!