Complaints

This profile includes complaints for First Commonwealth Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  First Commonwealth Bank

  601 Philadelphia St Indiana, PA 15701-3903

  
• 

  First Commonwealth Bank

  1105 S Braddock Ave Pittsburgh, PA 15218-1250

  
• 

  First Commonwealth Bank

  1147 S Leechburg Hill Rd Leechburg, PA 15656-9304

  
• 

  First Commonwealth Bank

  1201 Main St Brockway, PA 15824-1633

  
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  First Commonwealth Bank

  1400 Graham Ave Windber, PA 15963-1710

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past 2 years there have been someone else's checks being cashed in my checking account. Over the past 30 days alone, there have been 11 checks cashed in my account making it overdraw. I have called my personal bank in ******* ************ to try to put a stop to this. ********* at my bank has tried to contact the other bank that is cashing the checks to put a stop to it and nothing has come to a resolution. One solution that was given to me was to switch bank accounts. I have 2 family members that travel all over the *************. It is very messy to switch bank accounts in the first place, let alone whenever you have family members who are always out of town and it can take 10 to 14 business days to receive new cards. Because of overdrafts, my family members have been out of town with no money. Because of overdrafts, I have been unable to do my morning routine before work. I have had this account for approximately 20 years and now I'm sharing it with a stranger. I was told to open a second account for only checks since I rarely write checks and they would stop any and all checks from coming out of my original account. I did that but the checks keep getting cashed. I have been late for work several times since the bank doesn't open till 9 and spent hours dealing with the situation. This is absolutely absurd that the bank will not stop this. If the roles were reversed, I would be charged a fee for each bad transaction. I want this to stop and I would like a fee charged to the bank for each time they took money from my account and caused me and my family so much time a grief.

  Business Response

  Date: 07/03/2025

  Thank you for the opportunity to research the concerns shared with the BBB. The complaint has been reviewed, and a direct response was provided to the customer on July 3, 2025. Due to security and privacy concerns,the details of the resolution cannot be provided in this forum.

  Customer Answer

  Date: 07/07/2025

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *******

• Initial Complaint

  Date:06/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Customer requested account number change for car loan. Account numbers were provided and was never updated in system. **** manager provided customer with information regarding account. Customer contacted Branch and was also advised incorrect information. Other customers waiting in line received proper services. ****** made several racial slurs towards customer.

  Business Response

  Date: 07/01/2025

  Thank you for the opportunity to research the concerns shared with the BBB. The complaint has been reviewed and a direct response was provided to the customer on July 1, 2025. Due to security and privacy concerns,the details of the resolution cannot be provided in this forum.

• Initial Complaint

  Date:06/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally dispute significant errors in my account servicing, payoff, and credit reporting. On the recorded call in January2025, I was told that I had missed two payments and that my payoff date would shift from February to April2025. I paid the balance in full as agreed.However, in May2025, I received a letter claiming a COVID-19 forbearance in which after January 2020 I never had any communication with the bank stating I still owed $1,718.42. The letter erroneously referenced my home loan, using the last four digits of my auto loan. No one at your bank ever explained this discrepancy or reached out before sending a confusing, threatening notice. Anyone knowing they owe money and have 5 years to make a payment would have paid extra! I always paid extra just because!Even to get some correspondence once a year or even if I would have seen anything on my credit report I would have made an inquiry to find out why and wouldn't have let this put me in such a bad spot, Now the ding in 5 years on my credit is a big hurt for a mistake made by a big company. Check my credit report, everything looks good and that is what I always checked.

  Customer Answer

  Date: 06/11/2025

  
  ***** ****** <*******************************>
  Jun 10, 2025, 11:57 PM (8 hours ago)
  to me
  
  I want to make it known that, all I ask is why I was never afforded any reminders at least once a year.  I could have paid off whatever the amount was in 5 years.  Why wait until after I thought I paid my car off to  give me a month to pay $1718,42 in one month.  I feel that was a setup to repossess my car as the representative (******, or ******) stated.  She could not give me the 3 months in 2020 that  she said was granted to me and when I ask for a copy of the Covid-19 contract, she kept sending me the May ****** letter which only talks about my house with the last four account numbers of my car.  The company needs to be held responsible and they dinged my credit big time.  I am very upset with their customer service, I also have requested to speak to a manager, all they do is take my information and state that the manager will call me.  No one in management has ever called me.  I want to know why I paid (2) extra months March, April 2025.  Then for them to come along at the last minute and tell me I owe more.  I called in January 2025 and was told  I would not be paid off in Feb, 2025 as I thought but in April 2025 because of missed payments.  That was on a recorded line.  So this was a surprise that gave me no time to get my finances together, but I had no choice, because to pay 6 years then to have a car repossessed is not negotiable.  Please listen to the recorded phone calls as they state you are on when you call.  I stayed on it!  They didn't.
  
  ***** ******
  

  
  

  Business Response

  Date: 06/16/2025

  Thank you for the opportunity to research this. Given the sensitive nature of the information, we will respond directly to the customer.  

  Customer Answer

  Date: 06/16/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear 

  No! Because they did me wrong, and as a customer they could have gone right the ****************** time! I did everything they ask of me when they did not do right by me, and never gave me a chance. They did not furnish me with no reminder during the 5 years and have charged me 5 extra months! They need to check there recorded lines of me making sure I was on track. Instead I feel they stole from me. Worst customer service, no one could give me any concrete information except for an information paper dated 2020. Then I did as I was warned so they would not reposes a car I thought I paid for, for 72 something months. No late reported, and even though it was little I always paid ****** when my payment was ******. This company after the threats and I paid still hurt my credit! They got me twice and it was not by any fault of mines! I did what was right even knowing it was wrong! No fix my credit, tell me how I owed 5 extra months!
  
  Regards,
  
  ***** ******

  Business Response

  Date: 06/17/2025

  Given the public nature of this website, please review the written response we are mailing to you directly. We believe your questions are addressed therein. Thank you.

  Customer Answer

  Date: 06/17/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I really dont care that this is made public!  The way this company did me, maybe they have done to others and they need to know it is not fair and regardless they can get away with not answering questions.  Everytime I ask for knowledge of the Covid-19, they kept sending me the same paper dated 2020 that spoke about a house, and escrow.  When they demand you pay them and give you 30 days notice out of the blue or else as stated by representative, they will reposes my car that I thought was paid off, Thats a hard No for me.  I keep saying, as in every conversation I had with them they state "The calls are on a recorded line"  Check them.  I called to make sure i was done, and even when I was told on  the recorded line I owed (2) more months Mar, and April 2025.  I did not hesistate to pay.  But to get that letter in May stating I owed more (*******) and I have less than a month to pay. No!  Still up until this day had a manager that I requested and they took my information has not called me back.  I have since paid the *******, in which I think is wrong. And my credit score has dropped 80 points.  Show me facts!  If I agree to them mailing me a letter, guarantee it will be the  same Covid-19 letter talking about a home with the last four of my car account.  They are a big company, get your paperwork right, give me proof, explain to me the (5) extra payments,  Fix my credit.  No. Make this right.  I did my part.
  Regards,
  
  ***** ******

• Initial Complaint

  Date:04/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My account just went into the negative not even 7 hours ago and they already put a item fee on my account which is wrong

  Business Response

  Date: 04/24/2025

  Thank you for the opportunity to research the concerns shared with the BBB. The complaint has been reviewed and a direct response was provided to the customer on April 24, 2025. Due to security and privacy concerns,the details of the resolution cannot be provided in this forum.

• Initial Complaint

  Date:03/31/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was late with the January payment which is on the 29th and also with the February 28th payment, I sent the January payment 45 days late, the bank receives it on March 18th, I only need to pay February 18 days late before the next payment arrives on March 29th 2025. I only had one late payment when on Thursday March 20th 2025 the Bank collected the vehicle and took it away, a vehicle that I use for work. The bank gave me two alternatives, 1 - total payment of the loan $57,621.61 or 2 - look for another bank.

  Business Response

  Date: 04/18/2025

  Thank you for the opportunity to research the concerns shared with the BBB. The complaint has been reviewed and a direct response was provided to the customer on April 14, 2025. Due to security and privacy concerns,the details of the resolution cannot be provided in this forum.

• Initial Complaint

  Date:03/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First commonwealth bank refuses to give me my requested withdrawal from my checking account and has forced me to receive my money in weekly payments.

  Business Response

  Date: 03/06/2025

  Thank you for the opportunity to research the concerns shared by this customer with the ********************. The complaint has been reviewed, and a response will be sent directly to the customer. Due to security and privacy concerns, the details of the resolution cannot be provided in this forum. 

• Initial Complaint

  Date:03/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I incurred brain damage on or about September 15, 2024 as a result of medical malpractice performed by ********************************. Single, I live alone. The traumatic brain injury created extreme difficulty in all activities, and it persist though I believe I experience improvement. Having great difficulty verbalizing my concerns in the beginning, I advised First Commonwealth Bank of my condition, and that I needed help to avoid automatic debits pending. At this time, my account was in good standing. The account did become overdrawn for insufficient funds because *** did not follow through on my request. After several weeks of working on my own to regain my ability to function, I advised Amazon Audible of my condition; Audible being the automatic payment which caused my overdraught. *** refuses to remove the overdraft fee. CUSTOMER BEWARE: ******************** ***************** charges a CONTINUOUS OVERDRAFT FEE of $8.00 per day. Despite my pleas for help during my time of trauma and extreme confusion, First Commonwealth Bank refuses to remove the fees. I have gone without food due to this circumstance. The **************** agents bare false witness ("**** from **********" claims to be a Vice President, as C/S chat agent, when I demanded to be put in contact with a Vice President). It's very disheartening to realize that this is the type of service the community must suffer. The people i've been in person, at the ************* branch have been effective and efficient, as expected. The customer service "chat" via the website is a veritable exercise in how to conduct a fight via SMS text with my girlfriend. It is that ridiculous, dehumanizing, humiliating, and a VERY POOR reflection on this bank.

  Business Response

  Date: 03/03/2025

  Thank you for the opportunity to research the concerns you've shared. Your complaint is under review and a direct response will be provided to you by a member of our leadership team shortly. Due to security and privacy concerns, the details of the resolution cannot be provided in this forum. 

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter stating I owe inheritance taxes to the state of Pennsylvania reported by this bank. If they check their records I never was provided a check or money from my parents accounts. My father passed and my mother was the owner of the account. The check was made payable solely to her and she deposited it in another financial ***************** name only. The bank representative *** was unprofessional and overly involved in my mothers account and was in cahoots my sibling and took it upon himself to step behind the teller line and make a phone call to my sister who was under investigation from the department of aging regarding elderly abuse to tip her off about my mom withdrawing her own money. We had the attorney in the phone and cops had to be called. There were several people there to support my mother because she is of sound mind and body and none of this should fade happened this way to a client that has done business with this bank over 50 years! I am a poa for my mother and had paperwork in hand! Apparently that was not enough for *** to do the right and professional thing and conduct himself in a businesslike manner! He aggressively sprung out of his office chair and flung hand motions at us all like a toddler throwing a tantrum. I am positive he coded this withdrawal purposefully wrong so that I have to continue to have my time and energy spent on this.

  Business Response

  Date: 02/18/2025

  Thank you for the opportunity to research the concerns shared with the BBB. The complaint has been reviewed and a direct response was provided to the customer on February 13, 2025. Due to security and privacy concerns,the details of the resolution cannot be provided in this forum.

  Customer Answer

  Date: 02/18/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  Regards,
  
  ******** *****

• Initial Complaint

  Date:01/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was over do 24$ went to go in the bank today because I had it in cash just to know not even 24 hours after getting in the negative they put a item service fee on that brought the about up to about 60$ I dont have because I was recently layed off and am short on money . And they wont take it off or will help me with the issue when contacting customer support.

  Business Response

  Date: 01/27/2025

  Thank you for the opportunity to research the concerns shared with the BBB. The complaint has been reviewed and a direct response was provided to the customer on January 27, 2025. Due to security and privacy concerns,the details of the resolution cannot be provided in this forum.

• Initial Complaint

  Date:12/24/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was the victim of fraud on my bank account and followed all the procedures laid out to me by First Commonwealth Bank. I then received a call from them that I returned and left 3 messages for a *** at ************ with no return message for 3 business days. I am without my paycheck, debit card and any bank access whatsoever. This is not how you conduct business for your customers.

  Business Response

  Date: 12/26/2024

  Thank you for the opportunity to research the concerns shared with the BBB. The complaint has been reviewed and a direct response was provided to the customer on December 26, 2024. Due to security and privacy concerns,the details of the resolution cannot be provided in this forum.