Complaints

This profile includes complaints for First Commonwealth Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  First Commonwealth Bank

  601 Philadelphia St Indiana, PA 15701-3903

  
• 

  First Commonwealth Bank

  1105 S Braddock Ave Pittsburgh, PA 15218-1250

  
• 

  First Commonwealth Bank

  2254 Route 119 Hwy S Homer City, PA 15748-7317

  
• 

  First Commonwealth Bank

  311 Ski Gap Rd Claysburg, PA 16625

  
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  First Commonwealth Bank

  199 S Sandusky St Delaware, OH 43015-2621

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charged my account twice for payment, following month four times, next month four times. Overdrafted my bank account on all occasions because I only keep the amount for the bills due to come out. Was told an extension would be given but then told that wasn’t true. Then was told to pay via money order, that money order was “lost.” Then told to pay online what I could until bank issues were resolved and then locked out of online portal. Told to send another money order with tracking info and be sure they had it - did that. Picked up my car anyway despite Account being paid up to date. Now getting a runaround on getting the car back even though it was taken without proper regard. Everyone has a different story when I speak to them, if I’m able to reach them at all because I always have to leave voicemails that no one calls back on. Whole place seems like scam artists and no one communicates or apparently takes notes. Suddenly now they can’t see where it was ever charged and didn’t know where my car was taken to or who had it. This place is an absolute mess and I wouldn’t recommend business with them to anyone, it’s unfortunate for those that have to do business with them.

  Business Response

  Date: 03/21/2023

  Thank you for the opportunity to research the concerns shared with
  the BBB. The complaint has been reviewed and a direct response was provided to
  the customer on March 3, 2023. Due to security and privacy concerns, the details
  of the resolution cannot be provided in this forum.

  Customer Answer

  Date: 03/21/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  The issue was not resolved, other than waiving fees for me to pick up the vehicle after it had been wrongfully repossessed. I was still without a vehicle and had to travel over an hour and a half to retrieve the vehicle.
  
  
  
  Regards,
  
  
  
  ***** *******

• Initial Complaint

  Date:02/04/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unauthorized check in the amount of $296,93 withdrawn from my checking account June 16, 2022. Filled out form given to me by the bank on June 23, 2022. Went back to bank to check on status, was given same form to complete which I did. No one ever contacted me to advise wrong form as given to me so completed affidavit on Sept 23, 2022. Every time I contact bank by phone am told person who would handle this is not available. Have now filed complaint with Pa Dept of Banking & also with the Federal Reserve. As of today no one from bank has contacted me.

  Business Response

  Date: 02/06/2023

  Thank you for the opportunity to research the concerns
  shared with the BBB. Your complaint is under review and a member of our leadership team will reach out to you on February 6, 2023. A direct written response will
  be provided to you on or before February 10,
  2023. Due to security and privacy concerns, the details of the resolution
  cannot be provided in this forum.
  

  Customer Answer

  Date: 02/06/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

   This problem has been unresolved since June of 2022.  I feel the business has had more than enough time to resolve this issue.

   

  
  Regards,
  
  
  
  ******* **********

• Initial Complaint

  Date:01/23/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi my name is ******. I have been so disgusted with first commonwealth bank since my husband and I signed up with them. We have had trouble with that bank since we got an account so we switched to our old bank account. My account has been hacked and my card has been hacked multiple times by companies. I had to have 3 different cards ordered which by the way takes over two weeks to receive each debit card. The fraud was ridiculous. Just recently this bank said I was no longer aloud to have a debit card with them due to the fraud. Like what? So you are blaming a customer on the fraud that happens under your bank hands? They claim they are one of the top rated banks but they have the worst customer service treatment. It takes forever to get anything done with this bank! Now they are blaming me for fraud when it should not have happened! My husband and I will be discussing this with a lawyer, taking my debit card from me without my permission is not okay. I chose them as a bank they work for me.

  Business Response

  Date: 01/24/2023

  Thank you for the opportunity to research the concerns
  shared with the BBB. Your complaint is under review and a direct response will
  be provided to you by a member of our leadership team on or before January 31,
  2023. Due to security and privacy concerns, the details of the resolution
  cannot be provided in this forum.

• Initial Complaint

  Date:01/10/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over the past 3 months I have been charged $240 in service charge fees from this bank. Sometimes I need to transfer money in to my checking account from my savings. This should be illegal practice. I want to dispute the charges and get my money back.

  Business Response

  Date: 01/11/2023

  Thank you for the opportunity to research the concerns
  shared with the BBB. Your complaint is under review and a direct response will
  be provided to you by a member of our leadership team on or before January 13, 2023. Due to security and privacy
  concerns, the details of the resolution cannot be provided in this forum.

  Customer Answer

  Date: 01/11/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  ******* *****

• Initial Complaint

  Date:12/08/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I signed up for my checking account I requested overdraft protection and was informed that was not an option. On 11/22/22 I accidentally charged my account for a gas bill for $58. I did not have the money in my account and was charged a $35 fee for covering the charge. Beginning on 11/28/22 I began getting charged $8 PER DAY for the overdrawn account. On 12/3/22 I spoke with a branch manager and explained that I just started a new job and would not get my first pay for 2-3 weeks. I asked her to close the account or freeze the account to stop the $8/day, $56/week charges. I also explained my initial request for overdraft protection and the manager informed me they do offer that service. I explained I was told it did not exist. The bank manager said she would request a freeze on the account to stop the daily charges. I also told her to make sure my account had the overdraft protection now to stop this from happening again. On 12/06/2022, I received another charge from Grubhub for $10.59 and was charged ANOTHER $35 "paid item fee," despite having just requested the overdraft protection 3 days prior and the $8 per day charges continue as well. I have explained to numerous people my situation and intention to make the account right once paid without any help or empathy. We are living in a time when the basic costs of living have become near insurmountable and First Commonwealth Bank continues to practice predatorial overdraft policies that could not care less about the plight of their customers. I would like FCB to acknowledge that one of their staff misinformed me and to remove all additional charges on the account, save the money I owe for the gas bill and grubhub charge which should have never went through in the first place. Any other resolution will have to result in FCB turning these ever-growing charges into a collections agency.

  Business Response

  Date: 12/08/2022

  Thank you for the opportunity to research the concerns shared with
  the BBB. Your complaint is under review and a direct response will be provided to you on or before December 18, 2022. Due to security and privacy concerns, the details
  of the resolution cannot be provided in this forum.

  Customer Answer

  Date: 12/09/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]

  FCB informed me that they would reach out to me personally by 12/18/22 to deliver a final decision regarding my BBB complaint.  They added that for privacy they would reach out directly to me rather than address the complaint on the BBB forum.  However, if I accept this response the complaint will disappear before I know whether or not FCB will actually address my concerns.  For that reason I will err on the side of caution and reject this response until I have final word from FCB.  I believe that is fair and understandable. 

  
  
  
  Regards,
  
  
  
  ****** *****

• Initial Complaint

  Date:10/29/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for a remote proofreading job and was contacted via email on 8/31/22 to find out my availability for an interview. I was interviewed via Skype later that same day and was advised that I was hired. I completed a 1099 with my name and address only and signed a contract. I was then advised I needed to have a check sent to me which I would sign and deposit to my mobile checking account, then use the funds toward a workstation needed for the job and pay a vendor with it. The $3,000 check from Insight Global from the Santa Cruz County Bank showed as available in my personal checking account on 9/3/22 so I relied on the bank seeing that the funds were available and thought they could be used. I was asked by the vendor to make payments in increments to equal the $3,000. Two were made through Zelle in the amount of $500 each, then one through Venmo in the amount of $1,000. I knew the money from the $3,000 check was not my own, but I thought I could pay the remainder of what was due to the vendor from the check and still have the existing funds that were already in my account. If I knew the funds were not yet available, I never would have made any further transactions. This was all over Labor Day weekend. I received a call from First Commonwealth Bank on 9/6/22 advising me the check was fraudulent and there was a hold placed on the check. In the meantime, my balance had gone in the negative and I was and still am out $2,000 in addition to a $15 handling fee. Therefore, a total of $2,015. I know that I am the one who authorized the funds, but I had no idea I was being scammed at the time. I filed several reports with the authorities and this information was shared with the bank. The PA State Police followed up with me recently and they were surprised to learn that the bank did not reimburse me for the monies I lost. I was also hoping the bank would help me at least this one time. I provided them with all of the correspondence from the fraudsters.

  Business Response

  Date: 10/31/2022

  Thank you for the opportunity to research the concerns shared with
  the BBB. The complaint has already been addressed through a direct response provided to
  the customer on October 17, 2022. Due to security and privacy concerns, the details
  of the resolution cannot be provided in this forum.

  Customer Answer

  Date: 11/04/2022

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. I understand the business does not wish to discuss the matter further using this forum. Therefore, I will seek other means to attempt to resolve the matter.
  
  
  
  Regards,
  
  
  
  **** *******

• Initial Complaint

  Date:10/15/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is by far the worst Bank I’ve ever dealt with. Save yourself a world of grief bank elsewhere. These ppl are evil & just want to steal your belongings. I made the unfortunate mistake of going out on a few dates w/ a branch manager when he was single. He & his ex got back together & started harassing, threatening, & slandering me. This girl even tried to ram my car. She followed me out of 2 bars wanting to fight. I never met this woman. He told this mentally unstable woman my private financial information. I reported him & bank retaliated against me. I asked for forbearance 9/29/21 cares act granted 6 mos then another 6 mos up to 18. They granted 2 mos 11/21 & 12/21 then reapply. 1/6/22 tried to repo car &
  foreclose on home both in error. Demanded $300 +be
  given to repo man for him to leave .
  Foreclosure notice was never
  received. Only amount due was
  interest. Never updated as
  satisfied when paid. They kept "losing" papers to extend
  forbearance from Dec to May
  then refused to grant anyways.
  Never relayed to me then got a
  high powered lawyer to demand lump
  sum & lawyer fees.Refused $4800cash. Put note not to accept $ unless they okayed it. Refused to validate debt or show note asked multiple x’s . Cut off from $ to railroad into foreclosure. Only accept $ if Sharon C -(special assets) ok’d first.. Documents altered w/o consent or knowledge. Did all this & no right to collect. Asked why forbearance wasn't granted x 6 mos allowed by cares act & was told “we go by our own rules “. Refused to show rules. Now trying to foreclose again. .Never gave reason for refusing $ , denying forbearance, Or freezing account. Absolute retaliation. What bank refuses $ then sues for $ /steal home. Filed bogus neg credit reports. Their actions are unacceptable & their behavior shameful. They all need a class on How not to treat customers 101.. No responsibility. It’s always customers fault. Sold loan & I have proof. Always demand to see the original NOTE!!

  Business Response

  Date: 10/17/2022

  Thank you for the opportunity to research the concerns shared with
  the BBB. The complaint was already under review and a direct response will be provided to the customer. Due to security and privacy concerns, the details
  of the resolution and/or response cannot be provided in this forum.

• Initial Complaint

  Date:08/11/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a victim of fraud in my bank account. Money was taken,bad checks were written out,3,from California that they put through and after cashing them told me they were bad checks.Never asking me about them,then ended up charging me fees and to return the money,it came to over 1600 dol. I am 67,i was trying to get a loan online and was frauded. I was told from the police there was nothing they could do. My accounts were closed.But when it came around to the 3rd of the month May the bank kept mySS check. Didn't tell me, i found out when i was looking for my money. But, my account was closed. So then i had no money to pay my rent,bills or food for the month. So bc i couldn't pay the fines,fees, they sent it to collections. Accounts closed. So now i am waiting for my rent rebate check and bc it was listed on the form before i could remove it, the bank got it July 5th, and i find out today on August 11 that they kept it to. Meanwhile i have the IRS looking for my money and they don't know that the bank had it and never told me,emailed me,called me to tell me they kept my check so now it's paid,but it was in collections,my bank accounts were closed! So they told the collection company that it was paid,i called and found out with them it was paid. But no one told me!So here is am waiting to pay up my rent account and my electric,and my car ins, and my comcast,and my car payment and they kept my check,had my check since July 5th. I want to pursue this further. I am on a fixed ,low income, and they kept my checks twice. I have asked for help from St.Vincent Depaul,Salvation Army,Catholic Charities to help me with my bills. I don't have money for scripts,food,gas.

  Business Response

  Date: 08/24/2022

  Thank you for the opportunity to research the concerns shared with
  the BBB. The complaint has been reviewed and we've reached out to the customer directly via both the email and phone number provided in the complaint and on file without success. Due to security and privacy concerns, further details
  of the resolution or outcome cannot be provided in this forum.

  Customer Answer

  Date: 08/25/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  ****** *****

• Initial Complaint

  Date:07/31/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [The original incident (fraudulent transactions) occurred more than 12 months ago. First Commonwealth being unwilling to help rectify the issue occurred in the previous week]
  There were unauthorized transfers/purchases made on my account at the start of 2021. I contacted First Commonwealth's online customer support and they told me that the source of the issue was Venmo. There was a lot of back and forth with Venmo's support that took over a year because I was outside of the country. However, now it seems that the transactions did not actually originate from my Venmo account (I decided to look at the statements myself and it does seem like the perpetrators used Venmo transfers as a sort of smokescreen).
  
  While I was waiting to hear back from Venmo to confirm to me that they were not the cause, I reached out to First Commonwealth again to rectify this (this was last week). They told me that I needed to have filed a claim disputing the charges at the time and that a dispute can only be filed within 90 days. However, their customer support people did not tell me that disputing the charges was a course of action when I reached out to them initially. They then just said I should fill out a complaint to your bureau, with no further assistance.
  
  Finally, and this is somewhat peripheral to my main complaint outlined above, I believe that First Commonwealth did not properly notify me of this abnormal account behavior (even when my account was over-drafted and they closed my account). As mentioned I was outside of the country, but I'm fairly certain I was still able to receive SMS messages at the time; I did not get any SMS messages and they certainly did not email me about the overdrafts and strange account behavior. Poor security and communication practices on their part did not help the situation.

  Business Response

  Date: 08/22/2022

  Thank you for the opportunity to research the concerns shared with
  the BBB. The complaint has been reviewed and attempts to reach the customer via phone for more details have not been successful. A final email requesting contact was sent to the address provided in the complaint on 8/22/2022. Due to security and privacy concerns, the details
  of any resolution cannot be provided in this forum.