Complaints

This profile includes complaints for First Commonwealth Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  First Commonwealth Bank

  601 Philadelphia St Indiana, PA 15701-3903

  
• 

  First Commonwealth Bank

  1105 S Braddock Ave Pittsburgh, PA 15218-1250

  
• 

  First Commonwealth Bank

  1147 S Leechburg Hill Rd Leechburg, PA 15656-9304

  
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  First Commonwealth Bank

  1201 Main St Brockway, PA 15824-1633

  
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  First Commonwealth Bank

  1400 Graham Ave Windber, PA 15963-1710

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  12-18-24. Applied for a personal loan of 25k to purchase property next to mine. Applied with perfect credit and debt to income, and was easily approved. So I started the closing on the property.... The next day First Commonwealth call me to say "we made a mistake" and couldn't give me a loan? I asked being *** made the mistake, I'll need money or remove the inquiry that dropped my credit below 800. She replied I can't help you and admitting fcw messed up and hung up the phone. Multiple calls to different branches, main office.. No help just ignored

  Business Response

  Date: 12/23/2024

  Thank you for the opportunity to research the concerns shared with the BBB. The complaint has been reviewed and a direct response was provided to the customer on December 23, 2024. Due to security and privacy concerns,the details of the resolution cannot be provided in this forum.

• Initial Complaint

  Date:12/04/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Entered by BBB staff LO Consumer states there was a block put on his account by the branch in *********, **. When he inquired about this they said it is because his IRS return was too large. He contacted them and provided them with copies of his tax return but there is still a block on his account. He asked to speak with a branch manager and they told him they do not have one. They also put a block on a $50 gift card he tried to purchase, he states he won the dispute but the funds are not in his account.

  Business Response

  Date: 12/17/2024

   

  Dear Mr. ****************** received your complaint submitted to the Better Business Bureau (BBB). In your complaint,
  you state there was a restriction placed on your account which prevented a tax return from being
  deposited and you are requesting an employee to call you in regard to the situation. We have
  researched your complaint and found the following.
  

  On November 27, 2024, you called into the *** community office, located at ***************************
  *********, **, to make us aware that the *** was attempting to deposit a tax return of
  $340,000.00; however, that deposit had not gone through.
  

  During that conversation, you made the *** employee aware that someone you had met on
  ******** hired you for a construction job on an Air Force base in ******. It was also disclosed that
  you had not yet performed the work, however this deposit was for the tax return on the future
  work. The *** employee expressed her concerns with you that you had become victim of a scam.
  On December 3, 2024, and December 5, 2024, upon your request, the Area Manager reached out to
  you by phone to discuss the situation; however, she was unable to contact you.
  

  On December 6, 2024, you spoke with the Area Manager who informed you that because of the
  activity, *** would no longer be able to service your account ending in 1875. You visited *** on
  December 10, 2024, and closed the account.
  

  It is our goal to exceed our customers expectations during every interaction. We hope that you
  find this explanation satisfactory. If we can be helpful in providing any other information, please
  contact me directly by phone or email.
  

  Sincerely,
  

  **** ********
  VP, Customer Experience Manager
  

• Initial Complaint

  Date:11/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Thursday 10/24/2024 7:13pm I made a cash deposit at the atm at First Commonwealth Harmar. I deposited $200. Nine 20's one 10 one 5 five ones. The machine took all my money and then returned 5 ones. I tried to deposit them again and it would not accept them. Then on the screen it asked me to enter the amount I deposited because it would not verify. So I entered $195. I received a receipt that stated one or more deposit items were unable to be returned due to a technical problem. My deposit did not register in my checking account. I called and went to the branch office on Friday 10/25/2024 and filed a dispute. Two weeks later I received a credit of $195. Today 11/16/2024 I received 2 letters in the mail from First Commonwealth- one that I was receiving a provisional credit of $195 and one that stated final resolution that the money was being taken away from me due to no error occurred. This is completely wrong. I have a receipt that says there was a technical error. I am waiting for a call back however this bank has basically accused me of deceit.

  Business Response

  Date: 12/03/2024

  This issue has been resolved directly with the customer. Thank you.

• Initial Complaint

  Date:07/23/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business charged me an overdraft fee when my account was not overdrafted.

  Business Response

  Date: 07/29/2024

  Thank you for the opportunity to research the concerns
  shared with the BBB. The complaint has been reviewed and a direct response was
  provided to the customer on July 29, 2024. Due to security and privacy concerns,
  the details of the resolution cannot be provided in this forum.

• Initial Complaint

  Date:06/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a formal complaint against First Commonwealth Bank in Pennsylvania, with much emphasis upon Ms. Natalie C*****, a representative acting on behalf of and in the name of First Commonwealth Bank in Pennsylvania. On 04-April-2024, I was looking around on the internet, when I chose to make a purchase online from a place calling themselves "**** *********** *** ** **. After my selection I chose to opt for their "2-Day" delivery. At NO TIME did I ever receive a prompt from this business asking me to verify that all of my shipping and payment information was correct BEFORE submitting. At NO TIME was I asked to input my payment information using their site. I NEVER use my banking debit credit card issued from First Commonwealth Bank for anything over $80.00 USD and I wasn't going to start with this business! According to their emails, this purchase was authorized by some place calling themselves ************************************ I have absolutely NO clue to whom or what that is? I had made contact immediately with this business 2x consecutively, spelling everything out to them. I gave them a solution and request. From order to my contacting them 2x it was all within about 8 minutes! The next day, I received an email from that business telling me that the order was already sent, and they could not get the package back now. I questioned how it's possible to submit an order, pick it, box it, label it, and handed off to a UPS carrier and in the air all within 8 minutes? I went to my First Commonwealth Bank app, and initiated a chat with one of the online reps. I asked to have the payment stopped, but was told that they cannot cancel purchases that are made using the debit/credit card. The rep suggested that I submit a dispute to the bank. I did. Soon after soon after, I received a notice that I was being given a "provisional credit for the entire amount of $106.19" and that they were launching an investigation on my behalf. Please read the email sent w/this doc.

  Customer Answer

  Date: 06/12/2024

  From: <[email protected]>
  Date: Tue, Jun 11, 2024 at 7:42 PM
  Subject: Message from BBB.org
  To: <[email protected]>
  
  When the package was supposed to be delivered, I posted on my front door a note for the UPS driver according to their process of refusing delivery of a package. It never was delivered/received/accepted. I have documentation that "**** *********** DID receive the package back, and it was signed for. Some time had past, and then on 06-June-2024, I received an email from this Ms. Natalie C***** acting on behalf and representing First Commonwealth Bank. The letter that Ms. C***** sent stated that she was satisfied enough with herself to render a decision in favour of ***** *********** and has ruled against me, the banks customer, stating that she was satisfied enough to say that this transaction was "authorized", and will be deducting from my personal account the $106.19 and awarding that company full payment. During this so-called "investigation" that Ms. C***** was conducting, at NO TIME had she contacted me to gain my input of the events, or to ask if I have any documentation that I could give her that may assist in her "investigation". Not an email, text, phone call, or a letter via the US postal system. I firmly believe that Ms. C***** is incredibly inept at her job. How many other First Commonwealth Bank customers has this Ms. C***** done wrong by? I having personally been employed at BIG banks over the years such as BNYMellon, PNC, and Goldman Sachs (not a bank, but it counts). I have worked in the high profile divisions of these institutions, not branch positions, and actually in the investigations department for PNC Bank, and there is NO room for error and incompetency. This type of irresponsibility is not tolerated by bank standards and customer standards. This would definitely call for Ms. C*****'s immediate dismissal from her bank duties, and escorted out of the building by an HR rep and building security. Ms. C***** would be considered an embarrassment and disgrace tarnishing their public name. It seems like Ms. C***** has knowingly and willingly aided in bank fraud. I am curious as to what "proof" that Ms. C***** used to make her extremely poor judgment with? I have 17 pages, how about her? Not only did I have this money stolen from me with the approval of Ms. C*****, but that business ALSO got their product back in hand ready to be sold again to the unsuspecting public!

  Business Response

  Date: 06/14/2024

  Thank you for the opportunity to research the concerns
  shared with the BBB. The complaint has been reviewed and a direct response was
  provided to the customer on June 14, 2024. Due to security and privacy concerns,
  the details of the resolution cannot be provided in this forum.

  Customer Answer

  Date: 06/17/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  ******* *** ***

• Initial Complaint

  Date:06/06/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So I have currently had a car loan from this current bank. I was paying an extra $17 a month to occure over the next 56 months for a extra payment to pay off the entire purchase instead of for the car it would be like an extra payment and instead of them taking it and putting on an extra payment they put it on my interest solely because I did not come to the bank and pay it off. I mailed in the money orders. Expecting it to go to the end of the bill and have been told that the $600 will be added to interest instead.
  This is my first time owning a car when I sat down with the Sales agent. She told me that all of my interest was included in my payment including my warranty. Never did she say that I had to verify if the extra was occurring for the principal. I've never even heard that word. This my first time even owning a good car or buying and purchasing a good car and I know absolutely nothing about principal and interest. Other than the salesperson telling me that the interest would go to my direct bill. So any payment I made over I assumed would go to my principal which I just learned what those two words are. I'm a survivor of human trafficking. I've never actually owned a vehicle until now and it's unfortunate that these businesses take advantage of people who don't know...

  Business Response

  Date: 06/14/2024

  Thank you for the opportunity to research the concerns
  shared with the BBB. The complaint has been reviewed and a direct response was
  provided to the customer on June 14, 2024. Due to security and privacy concerns,
  the details of the resolution cannot be provided in this forum.

• Initial Complaint

  Date:06/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was working with Nathan B**** I was approved a mortgage we found a house, he been giving me a run around I was supposed to close end of may a week before they need more information said I had to pay something off on my credit report I paid them off on the 31 st of may ge said all good soon as I get those I can get an exception no problem and a grant . Ok I was supposed to close tomorrow and now ge can't help me he pulled my credit supposed my score went down . I had a 640 when approved that was good enough evertimr it was time to close and excuse would come up, Told me one thing my realtor another said he was giving me grants now he can't had $5,000 to $7,000 for closing that was good enough which included the grants he calls me today needs 10,000 don't have that all he did was give me a run around, abd second time he fid this to me, I know one of my family members he helped with a grant they only had 1,000 dollars put down had no problems getting his done.

  Customer Answer

  Date: 06/05/2024

  Here some of the text messages between myself and Nathan he said 1500 down payment  then he tries to get more not including the grants, on April 15 he was supposed to do that grant it was after that he submitted it after he said he would submitted that day.

  Business Response

  Date: 06/11/2024

  Dear *** ******
  We received your complaint submitted to the Better Business Bureau (BBB). In your complaint,
  you state you were expecting to close your mortgage at the end of May, but were asked to provide
  additional information prior to closing, were not provided the correct information on grants you
  expected to receive, and overall felt you were given the run around throughout the process. We
  have researched your complaint and found the following.
  On April 26, 2024, you began working with First Commonwealth Bank (FCB) on an FHA loan
  application with the intention of obtaining First Front Door grant funds from the Federal Home
  Loan Bank of Pittsburgh. The loan was conditionally approved on May 2, 2024 with the condition
  of attaining the grant money from the First Front Door program.
  The First Front Door grant funds are available in limited quantities, and unfortunately, FCB was
  unable to secure the grant for you. The FHA loan was no longer an option as you did not have the
  necessary funds available to close on the loan which would have been between $16,000.00 and
  $17,000.00.
  At your request, the mortgage loan originator looked into another loan option with our First At
  Home mortgage loan product. This is a minimum down-payment loan and was a potential option
  based on the amount of funds you have available.
  Once we received the necessary income documentation, it was determined that your debt to
  income ratio was 39% and because the guidelines require a ratio of under 32.5%, this required FCB
  to obtain a product exception approval.
  When your credit rescore was completed to obtain the exception, FCB found that your credit score
  had dropped from 640 to 598 due to a newly reported collection account. Based on the updated
  credit score, FCB had no other available financing options.
  It is our goal to exceed our customers’ expectations during every interaction. We understand that
  you are disappointed in not obtaining a mortgage loan through FCB at this time, but hope that you
  find this explanation satisfactory. If we can be helpful in providing any other information, please contact me directly by phone or email.

  Sincerely,
  Erin C*******
  VP, Customer Experience Manager

  Customer Answer

  Date: 06/12/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  ***** *****

• Initial Complaint

  Date:04/24/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This bank is absolutely horrible. They claim to be chanpians for woman but they are not. They stole my home and then had me put in jail so they could call it abandoned and steal it. They pay off the counties to have them help steal from the people. They even killed my dog. They use fake accounts, steal identities, and steal your monies. They give you nothing of value. I will never stop until these criminals are behind bars.

  Business Response

  Date: 04/26/2024

  We have been unable to contact the customer and ask that she calls us directly at 724-933-4527 or provide additional contact information.  

• Initial Complaint

  Date:02/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The car payment was made and yet they repossessed the car then refuse to give it back even after the vehicle was paid off. There was no late payment, their system is always behind and is bever correct yet bank statements prove payments where made on time.

  Business Response

  Date: 02/22/2024

  Thank you for the opportunity to research the concerns
  shared with the BBB. The complaint has been reviewed and a direct response was
  provided to the customer on February 22,2024. Due to security and privacy concerns,
  the details of the resolution cannot be provided in this forum.

• Initial Complaint

  Date:01/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint because when I got off work tonight after being there and working over 16 hours straight, I went to get gas and to my surprise my card was declined not once but both times I tried to use it! So I logged into my account and almost had a heart attack when I saw that almost $2000 is missing out of my account! Some company called BetMGM charged my debit card over and over for $100 here and $50 there! I have claimed my card as stolen with customer service but they’ve told me they cannot dispute these transactions nor were they even helpful in getting me a new debit card shipped out overnight. Not only is my bank account almost drained, I don’t have any money for bills that are set to automatically come out of this account. I’m also leaving for a week due to my grandmother passing away and what am I going to do with no money! This has got to be a total nightmare! Please I’m begging you to please contact me asap to fix all of this!

  Business Response

  Date: 01/17/2024

  Thank you for the opportunity to research the concerns
  shared with the BBB. The complaint has been reviewed and a direct response was mailed to the customer on January 17, 2024. Due to security and privacy concerns,
  the details of the resolution cannot be provided in this forum.