Complaints

This profile includes complaints for First Commonwealth Bank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  First Commonwealth Bank

  601 Philadelphia St Indiana, PA 15701-3903

  
• 

  First Commonwealth Bank

  1105 S Braddock Ave Pittsburgh, PA 15218-1250

  
• 

  First Commonwealth Bank

  1147 S Leechburg Hill Rd Leechburg, PA 15656-9304

  
• 

  First Commonwealth Bank

  1201 Main St Brockway, PA 15824-1633

  
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  First Commonwealth Bank

  1400 Graham Ave Windber, PA 15963-1710

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i had an issue with being scammed on facebook, i called a number i found online to report it to facebook and was told to download an app which was actually a desk top app so they could access my phone and i did not know that and when i did they had me go into my cash app to refund me and they did not refund me they actually took money from me. the first night the guy said it would take up to 12 hours to show in my acct when it didnt i called back and got someone else who accessed my phone the same way and began taking money all the while saying it will show just hold on and when it did not he said ok lets try zelle. he gave me a code to type in i typed the code and when i hit send it was actually a name not a code then and it took money i immediately called my bank and they refused to do anything claiming i scammed myself by allowing it to happen to myself.
  i contacted the attorney general after speaking with a friend and being told internet crimes cannot be tracked down by local law enforcement and i looked online and it said to contact the attorney general so i filed a complaint with them.

  Business Response

  Date: 01/09/2024

  Thank you for the opportunity to research the concerns
  shared with the BBB. The complaint has been reviewed and a direct response was mailed to the customer on January 9, 2024. Due to security and privacy concerns,
  the details of the resolution cannot be provided in this forum.

• Initial Complaint

  Date:12/25/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied and was approved for a bank account online on dec 12th. I still haven’t received my debit card in the mail and now for whatever reason I’m unable to log into my account! When I call customer service I can’t get ahold of anyone and I’m beyond annoyed at this point!

  Business Response

  Date: 01/02/2024

  Thank you for the opportunity to research the concerns
  shared with the BBB. The complaint has been reviewed and a direct response was mailed to the customer on January 2, 2024. Due to security and privacy concerns,
  the details of the resolution cannot be provided in this forum.

• Initial Complaint

  Date:12/18/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fraudulent charge was push through on my account for 111.32 on Dec 9. I have been in contact with the bank a minimum of 3 separate times without getting a straight answer. They have charged me an overdraft fee of $35 and will be charging me $8 everyday until it is brought to a positive balance.

  Business Response

  Date: 12/21/2023

  Thank you for the opportunity to research the concerns
  shared with the BBB. The complaint has been reviewed and a direct response was mailed
  to the customer on December 21, 2023. Due to security and privacy concerns, the
  details of the resolution cannot be provided in this forum.

  Customer Answer

  Date: 12/22/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** *****

• Initial Complaint

  Date:12/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First Commonwealth Bank sends out requests for a deferment but keeps withdrawing from my account regardless of setting up a deferment. This bank is racially profiling me. This bank will provide services for others but refuses to do the right by me. This bank is falsely advertising deferments and has racially profiling me several times.

  Business Response

  Date: 12/21/2023

  Thank you for the opportunity to research the concerns
  shared with the BBB. The complaint has been reviewed and a direct response was mailed
  to the customer on December 21, 2023. Due to security and privacy concerns, the
  details of the resolution cannot be provided in this forum.

• Initial Complaint

  Date:11/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/9/2023 I made a mobile deposit to cover transactions. On 11/10/2023 my deposit is not reflected on my account and I have charges for "paid items" but the items (transactions) are no longer posted. The teller, Brittany, states she also cannot see the deposit or paid transactions. My app shows I made the deposit, but still not reflected in my account. Because of the paid item fees my account is further in the negative. Spoke to the bank manager around 10am and she stated she would look into this. I made the trip in to another office that was more convenient to deposit cash to cover the negative amount, even though I should not be in the negative. It is now after business hours and I have not heard back from the bank manager. Therefore, if I was not proactive I would be charged more fees for still being in the negative.

  Business Response

  Date: 11/20/2023

  Thank you for the opportunity to research the concerns shared with the BBB. The complaint has been reviewed and a direct response was provided to the customer on November 20, 2023. Due to security and privacy concerns, the details of the resolution cannot be provided in this forum. 

  Customer Answer

  Date: 11/20/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  I have not been contacted by the business at all. Not via email or phone.

  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  ****** *****

  Customer Answer

  Date: 11/20/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I have no emails from First Commonwealth. Not via secure messages either. They have my phone number and can reach me via that method. 
  
  
  
  Regards,
  
  
  
  ****** *****

• Initial Complaint

  Date:09/12/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have a mortgage with FCB, which includes an escrow. THEY are to pay our home owners insurance with the escrow. This payment was due 8/16/23. On 9/7 we were notified that our home owners policy would be canceled due to non-payment. We contacted the bank on that day and then followed up on 9/11/23 to no avail. No one at our local branch or the 800 # were able to trace a check to see if it was en route to Cincinnati Insurance or not on our behalf from our escrow. As of 9/11/23 we self-paid the home owners insurance instead of waiting for the bank to figure out when or how or if they've paid from our escrow. This is the 2nd time this has happened with this company. It is our money, we've already paid it via paying our mortgage on time, etc. and they need to hold up their end of the bargain and release the funds and reimburse us for paying our home owners instead of via the escrow.

  Business Response

  Date: 09/20/2023

  Thank you for the opportunity to research the concerns
  shared with the BBB. The complaint has been reviewed and a direct response was
  provided to the customer on September 20, 2023. Due to security and privacy concerns,
  the details of the resolution cannot be provided in this forum.

  Customer Answer

  Date: 09/22/2023

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  We received a letter today via the mail from FCB detailing what they have done to remedy the situation, cut us a check to reimburse us for the amount we self-paid in August and moved the date for escrow insurance payment forward one month in the future.
  
  
  
  Regards,
  
  
  
  ******* ******

• Initial Complaint

  Date:08/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A person who says they work for the his bank his name is ****** ******* He reaches out to me saying I could get $10,000 if I paid $200, and I’d receive the money. Honestly I’m really struggling with my finances so I send the money and after sending money he then ask for an additional $100 that I didn’t have, so I asked for a refund. It’s been about 2 months and he keeps say if I send the $100 I’ll get my 200+ 10000 but I don’t want it.I just want my money back because I feel scammed.

  Business Response

  Date: 08/16/2023

  Thank you for the opportunity to research the concerns
  shared with the BBB. The complaint has been reviewed and a direct response was mailed to the customer on August 16, 2023. Due to security and privacy concerns,
  the details of the resolution cannot be provided in this forum.

  Customer Answer

  Date: 08/16/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  ******* *********

• Initial Complaint

  Date:07/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 9, 2023 I received emails stating an account had been opened with First Commonwealth Bank under my ex-spouse's information but using my email address. I was sent a Docusign item with the account info showing ******* *********** was signed for fraudulently. The account uses an old mailing address that is no longer valid for myself or my ex-spouse. I attempted to call the bank and report fraud, but their phone number connected me to US Bank who confirmed that do not have any of the information I attempted to confirm. At this point I am inclined to believe First Commonwealth Bank is a fraudulent bank, and I need confirmation from them or a trusted entity that the account created will be closed immediately.

  Business Response

  Date: 07/21/2023

  Thank you for the opportunity to research the concerns shared with the BBB. The complaint has been reviewed and a direct response was mailed to the customer on 7/21/23. Due to security and privacy concerns, the details of the resolution cannot be provided in this forum. Thank you.

• Initial Complaint

  Date:04/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a genesis gv70 2022 and financed it through first Commonwealth bank. Due to it being a lemon the car was taken back by Genesis Motor Company (Hyundai) and I was told that over payments would be sent back but first Commonwealth bank deducted money from the amount I am entitled to under the Pennsylvania Lemom Law. When I made a complaint the first Commonwealth bank representative response said that I would need to get a lawyer due to them only refunding $1,372.40 instead of the full $1,558.24. (this amount is from two months of payments 779.12 monthly) I asked where and why I am missing 185.84 out of the money I am legally entitled to under the Pennsylvania Lemon Law and they told me to get a lawyer! This is illegal, unprofessional, and inconvenience. I expect to have a refund in the amount of $185.84. I am unable to upload documents because the system keeps saying error

  Business Response

  Date: 05/03/2023

  Thank you for the opportunity to research the concerns shared with the BBB. The complaint has been reviewed. The manufacturer of the vehicle is responsible for additional refunds, not First Commonwealth Bank. Due to security and privacy concerns, additional details of the response cannot be provided in this forum. A letter has been sent to the customer directly. 

  Customer Answer

  Date: 05/03/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  The papers I attached showed that the financing bank was responsible to give back any payments from 12/31/2022 forward! They have failed to give the full amount! 

  
  
  
  Regards,
  
  
  
  ********* ******

• Initial Complaint

  Date:03/24/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Friday, 7/13, around 5pm I got an e-notice from 1st Commonwealth Bank that a $2,000 check posted against my account. I immediately called the call center, was able to actually see the check online because it was "cashed" on Bank of America's mobile app. I informed the agent I didn't write the check, the signature was a forgery, and I didn't know the person to whom the check was written. I realized the check used was an "emergency" check kept in the console of my car, which was ransacked the previous month. The customer service agent told me to go to a branch to file a claim. She was going to lock my account, but because we were traveling she agreed to just null all of the remaining check numbers associated with our account. I visited the Homestead branch at 9am on Tuesday, 1/17/23 (bank was closed on MLK Monday f). I completed the paperwork. I was shocked to be told it could be 90 days to receive my money. I was shocked at the length of time, and that it wouldn't be IMMEDIATELY released to me as the bank failed to follow any protocols set on the account. First, I receive an alert when anything pending on my account is $1,000 or greater. I didn't receive that alert-- only the posting notice. Second, despite unusual activity (I have written maybe 15 checks in 18 months,& none more than a few hundred dollars), they didn't hold or review the signature of a check (it is clearly not my signature). They told me they would put a "rush" on it, though, & I should have it in 60 days. They suggested I file a police report. I did. This is now day 70. I have had no follow up from the bank. I called today and was told by a clerk nice enough to call me back that their security dept has 90 days to OPEN the claim I filed and they are backed up. To hold such a hugely significant amount of someone's money (it's a paycheck, essentially) is an unreasonable burden on the customer, particularly when the bank failed to protect my money.

  Business Response

  Date: 03/30/2023

  Thank you for the opportunity to research the concerns
  shared with the BBB. The complaint has been reviewed and a direct response was
  provided to the customer on March 28, 2023. Due to security and privacy
  concerns, the details of the resolution cannot be provided in this forum.
  

  Customer Answer

  Date: 03/30/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** ******