Reviews

This profile includes reviews for AmeriGas Propane LP's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  AmeriGas Propane LP

  460 N Gulph Rd King of Prussia, PA 19406-2815

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  AmeriGas Propane LP

  3927 E Newport Rd Gordonville, PA 17529-9717

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  AmeriGas Propane LP

  PO Box 9 Richlandtown, PA 18955-0009

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  Amerigas Propane, L.P.

  8356 Meetze Rd Warrenton, VA 20187-4339

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  AmeriGas Propane LP

  PO Box 225 Honesdale, PA 18431-0225

Review Details

• Review fromDavid O

  Date: 05/13/2025

  1 star
  We have had Amerigas as our propane supplier for over 20 years. Since they were purchased and moved all customer service overseas 3 years ago it is impossible to contact anyone who can answer a question or fix a problem with ********** the spring of 2024, I decided to switch to a local propane supplier due to cost and ability to speak with a customer service rep. **** I notified ********************** that I would be switching to a new supplier they came and refilled my propane tank without my knowledge, causing us to lose the credit we had with Amerigas and meaning we could not switch suppliers until early 2025 due to the amount of propane we now had on hand.This also meant I would need to pay the tank rental fee which came due in early fall of 2024.When we were finally able to make the switch to the new supplier I contacted Amerigas to have them pick up the tank. After picking up the tank they sent me an invoice for tank pick-up ($199.00) and a service fee of $126.00. In their contract it lists a service fee for any service or maintenance performed on the equipment, not for picking up a tank which is already costing us $199.00.I emailed Amerigas twice on their own website asking for someone to contact me regarding the additional charge, but to this day I have not received a response.I would never recommend anyone use Amerigas as a propane supplier. Prior to the sale a few years ago they were a great company with really good employees and customer service. Now their customer service is outsourced to ***** and the reps are horrible.I give them a half star rating because I feel bad for the employees that have been around before the sale took place.

• Review fromJim W

  Date: 05/12/2025

  1 star
  I would give them zero stars if I could! This has got to be the WORST company I have ever dealt with. Charged my mother in law $430 to pick up THEIR tank. She was a former Heritage Propane customer which ********************** brought out. Amerigas doubled the per gallon charge and when my 84 year old mother in law who's barely getting by on ** could no longer afford it they charged her $430 to pick up their own above ground tank, ten minutes tops. I used to work for ******** Gas (which I thought was terrible) but even they didn't stoop this low. $119.99 to "dispatch" a truck which only involves someone taking a couple minutes to print a work ticket, I've done it thousands of times. We called customer service and spoke with "*****" and a supervisor who suspiciously refused to give me his name but still sounded just like ***** and I could hardly understand either, and they refused to waive any of the charges. Terrible company to deal with!

• Review fromLoreli V

  Date: 05/08/2025

  1 star
  I asked that a *** come out and tell me if the existing tank will service an additional appliance, fi***lace to be specific. They did, and charged me $250 for a site visit...I had no idea of the charge prior to this happening. Now, I've changed companies, and Amerigas wants $300 to come get their tank, and $119 for cancelling service. Worst company ever.

• Review fromDavid S

  Date: 05/08/2025

  1 star
  Do not use this company. We had two tanks and they would not fill both at the same time so they could have a delivery fee for each one every month. When we cancelled the service, they charged charged me over $300.00 to remove each tank and tried to charge me a service dispatch fee of $120.00 in addition, which was not applicable.

• Review fromBryan P

  Date: 05/07/2025

  1 star
  Our original gas provider was ************ in ******** NC. When they sold out to AmeriGas the service became terrible. They quit coming by periodically to fill our tank. We would get charged extra for them to come fill it up. Then they told us to check the tanks fill gauge. Our tank didnt have a gauge that could monitor. We got tired of their poor service and extra charges and running out of fuel. We called to tell them we wanted to quit using their services and to come get THEIR tank. The person I talked with didnt tell us that there would be a charge for them to come and pick it up. When the two men came we were informed that we were going to be charged $419.98. $299.99 for a Tank Pickup Fee (THEIR tank) and $119.99 for a Service Dispatch Charge. Which is supposed to be diagnostic and repair work which they did not do. To my knowledge we were never contacted by AmeriGas when they bought out Carolane about any of their terms or a contract. Im contacting the BBB the ***** the *********************** and quite possibly the ************************************! As far as a rating of this crooked company I gave them a minus -100!

• Review fromBread P

  Date: 05/04/2025

  1 star
  I want to cry every time I have to call Amerigas! I smelled gas coming from my tank they sent someone out to check leak. They said no leak and charged me over ****** for this. A few weeks later plumber came and said we did have a ******** can not talk to a human being to even complain. Monday Ill be switching to new company. Many more problems too many to go into??

• Review fromCe T

  Date: 05/03/2025

  1 star
  Doesn't even deserve a rating. Forgot to pay the remainder of my bill and realized when our stove flame was low. Went to pay the bill, their website would not take my debit card. Not one! Called the bank and was confirmed my card was active and working. I was on the phone with customer service for over 2 hours!!!! Just to get them to take my money. Of course it is Friday and they will not deliver any gas until my payment has cleared. And... it will take 7 to 10 business days to get a delivery!!!!! We have had Amerigas for 25 years now and we get NO service. Even if you are out completely. Shame on you!

• Review fromDebra N

  Date: 05/01/2025

  1 star
  Horrible company! Sent driver to refill tank and only put 100 gallons in instead of filling it up. I believe it was skimped and left me with no gas into my house. He was at my tank way too long and I smelt gas which I dont know if it part of the fill up but it was for about 5 min. Then I called 5 times to get a tech out and have to wait to call the next day. But they did send driver back but I refused his service. I felt no trust.

• Review fromLori B

  Date: 04/28/2025

  1 star
  Amerigas caused damage to my brand new concrete pad on their last delivery. Why they chose to drive up on this pad is beyond my ability to figure out. The more direct way to my tank is via the gravel drive. I have tried countless ways to get someone in this company to respond to me about it. The only person that responds is the person that manages their social media. I have contacted 'customer service' on several occasions. Each time, they say that my complaint has been forwarded to the 'local manager' and someone will contact me. The first time, I was told someone would contact me within 3 days. Those 3 days have long since passed. The complaint has been 'escalated'. Still nothing. The customer service person from their social media has forwarded my information to the 'local manager' on several occasions. Nothing.

• Review fromBryan R

  Date: 04/24/2025

  1 star
  This company has the worst service. They have constantly failed to provide the one service they should provide, which is fill propane tanks. We cannot rely on them, During the coldest weeks of the year, they have left my family in the cold, due to their failure, and we ran completely out of propane. Propane, we use heat our home. I called them 2 weeks before asking for a delivery, never showed up. I called every day and was promised that they would be here the following day. I took off of work so I could be here when they showed up. They never came. The driver stated that he attempted to deliver, and no one was home, that was a lie, and I have surveillance camera footage to prove it. This went on for nearly two weeks, while other customers got serviced. I called to cancel my service amazingly I had 3 calls asking why. I explained the situation and that I wanted the tank off my property. Now I'm receiving a bill for tank pickup and a service tech. $486.00. I had been a customer for 18 years prior to this situation. This was the SECOND time they had done this to my family, again we called ahead, and again, they skipped us. I had enough. I have copies of all the complaints I filed with their customer service and all the supervisors can tell me is that this is a no negotiable charge. AMERIGAS is the worst company I have ever had to deal with, I'm going to tell every person I know and post it on every social media page I can spreading the word to run, do not walk, run away from this piece of c*** company. Amerigas does not care about the small customer and have proven they are willing to ignore them and do not care about their welfare. As far as I am concerned, they breached their service agreement with us and are now still charging us for that breach of which they caused. We should not have to tolerate or endure their bad business practices.