Reviews

This profile includes reviews for C.A.R.S Protection Plus Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  C.A.R.S Protection Plus Inc

  4350 Northern Pike Ste 143 Monroeville, PA 15146-2840

  
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  C.A.R.S Protection Plus Inc

  19230 W 8 Mile Rd Southfield, MI 48075-5722

Review Details

• Review fromAnthony B

  Date: 02/08/2024

  1 star

  Anthony B

  Date: 02/08/2024

  I had horrible experiences with everyone I had to talk to. The whole company is untruthful and untrustworthy.

  C.A.R.S Protection Plus Inc

  Date: 02/14/2024

  The CARS Protection ********* (CARS) ************************ is in receipt of your BBB review and responds as follows:It is hard for CARS to address such a broad statement.CARS has reviewed your account and is unsure what you are unsatisfied with. You cancelled your *************** Contract (VSC) and were issued a pro-rata refund, calculated in accordance with the Terms and Conditions of the **** If you have additional concerns, please contact CARS *************************** at ************.Sincerely,The ************************ la

• Review fromZach B

  Date: 02/03/2024

  1 star

  Zach B

  Date: 02/03/2024

  This is the worst company to deal with. The transmission went out in my truck three weeks ago and as of today I still dont know whats going on. After I filed a claim and got nowhere I contacted the dealership and they called as well. CARS Protection told the dealership that I hadnt filed a claim. When I called them I was informed that they wanted to speak to the transmission shop and not me. So as of today I am no closer to getting my truck repaired than the first day it broke down. After reading all of the bad reviews on here, I really wish I had never even bought the protection plan. Something tells me that there is going to be a loop hole in their favor.

  C.A.R.S Protection Plus Inc

  Date: 02/07/2024

  The CARS Protection ********* (CARS) ************************ is in receipt of your BBB review and responds as follows:To date, there have been zero (0) mechanical claims made on behalf of your vehicle. As previously explained by a CARS **************** Representative, to process a mechanical claim your chosen repair facility needs to follow the claim procedures at Provision 5. in the Terms and Conditions of your *************** Contract (VSC). Specifically, to open a mechanical claim, your chosen repair facility needs to contact CARS by calling ************ or by visiting CARS website and clicking on the claims tab PRIOR to performing any repairs.CARS hopes this information was helpful.Sincerely,The ************************ la

• Review fromGeoffrey P

  Date: 01/18/2024

  2 stars

  Geoffrey P

  Date: 01/18/2024

  Bought their 2nd most comprehensive plan for $3000 in November 2021. Good for 4 years.January ****, needed rear air suspension fixed. A system covered by the warranty.Repair cost: $3,799.37 CARS Protection Plus Covered: $596.58. (Shop said they cover a labor shop rate of $75 per hour. Which hasnt been seen since the ******* administration.)I had low expectations but hoped theyd cover roughly half.Soyeah. Suboptimal.

  C.A.R.S Protection Plus Inc

  Date: 01/22/2024

  The CARS Protection ********* (CARS) ************************ is in receipt of your BBB review and responds as follows:CARS apologizes that you are unhappy with the assistance you received; however, mechanical claims are adjudicated using the Terms and Conditions of each customers individual *************** Contract. CARS has reviewed your mechanical claim and located where some of the difference in the assistance amount authorized by CARS versus the amount that the repair facility charged for the repairs occurred. First, your *************** Contract (VSC) assists with the labor cost on a covered repair in an amount of up to $70.00 per hour. The repair facility you chose for this repair charged more than double that and you are responsible for the difference. CARS sells VSCs that offer higher hourly labor rates, including VSCs that will pay any repair facilitys posted labor rate within industry standards.Second, during the adjudication of mechanical claims you have two options to receive parts, provided the authorized labor amount meets your $100.00 per claim deductible. CARS can ship CARS supplied parts and assist with the labor or provide the amount CARS would have paid for CARS parts as an allowance toward the cost of the repair facilitys supplied parts. If you choose to use the repair facilitys parts and the repair facilitys parts are more expensive, you are responsible for the difference. Lastly, the final invoice from the repair facility was not just for the failed air springs, there were failed components requested that were not covered on your VSC and CARS could not assist with those failures. In the Terms and Conditions of your *************** Contract you will find a complete list of covered components. CARS hopes this information was helpful to your inquiry and will be useful if you need to utilize your *************** Contract to assist with any future repairs. Thank you for being a CARS customer.Sincerely,The ************************ la

• Review fromCorey J

  Date: 01/12/2024

  1 star

  Corey J

  Date: 01/12/2024

  purchased a warranty service not even 7 days ago with a used vehicle purchase and tried calling right before their 5 pm close time and got hung up on by three different agents. And non of them called me back.Horrible customer service. And whats worse, tried calling the after hours number and no one answers. Left several voicemails and still nothing after 3 to 4 hours past.

  C.A.R.S Protection Plus Inc

  Date: 01/16/2024

  The CARS Protection ********* (CARS) ************************ is in receipt of your BBB review and responds as follows:CARS has reviewed the recorded calls you are referring to; the calls were lost due to a poor connection and all voicemails were received after business hours. Voicemails are returned in the order they are received, during normal business hours. CARS does not have an after-hours phone number, CARS only phone number is ************.CARS reviewed your account and saw that your vehicle was having mechanical issues and that you were able to call CARS back on a different date and obtain the claim procedures from a CARS customer service representative. The claim procedures can also be located in the Terms and Conditions of your *************** Contract at Provision 5. If your vehicle is still having mechanical issues, please have your chosen repair facility follow the claim procedures at your earliest convenience.CARS hopes this information was helpful.Sincerely,The ************************ la

• Review fromDylan M

  Date: 12/09/2023

  1 star

  Dylan M

  Date: 12/09/2023

  Just stay away, thats all I have to say. Literally go anywhere else but to this company. If I could rate 0 stars, I would.

  C.A.R.S Protection Plus Inc

  Date: 12/19/2023

  The CARS Protection ********* (CARS) ************************ is in receipt of your BBB review and responds as follows:There were zero (0) mechanical claims made on your *************** Contract (VSC). You cancelled your VSC and on November 08, 2023, CARS issued a check representing CARS portion of the refund due to your lender. Your lender cashed CARS check on November 16, 2023. CARS has reviewed your CARS account, and it appears that you are unhappy because your lender did not apply CARS payment to your account. This issue will need to be addressed with your lender.If your lender needs a copy of the cashed check, please have the lender contact CARS. Sincerely,The ************************ la

• Review fromJerry F

  Date: 11/21/2023

  5 stars

  Jerry F

  Date: 11/21/2023

  CARS protection plus My Tahoe lost the engine oil pump, Cars covered the replacement plus timing chain and labor, very happy.

  C.A.R.S Protection Plus Inc

  Date: 11/27/2023

  The CARS Protection ********* (CARS) ************************ is in receipt of your BBB review and responds as follows:CARS appreciates your positive feedback and is happy to hear that you were pleased with the processing of your mechanical claim.Thank you for being a CARS customer.Sincerely,The ************************ la

• Review fromHolly O

  Date: 11/17/2023

  5 stars

  Holly O

  Date: 11/17/2023

  Totally happy with the service and repair.I was kept informed and repair was done in a timely manner

  C.A.R.S Protection Plus Inc

  Date: 11/20/2023

  The Cars Protection ********* (CARS) ************************ is in receipt of your BBB review regarding a mechanical claim and responds as follows: CARS appreciates your positive review and is delighted you are satisfied with how your mechanical claim was handled! CARS values its customers and strives to provide quality and efficient claims processing to achieve customer satisfaction. Thank you for being a CARS customer. Sincerely,The ************************ la

• Review fromAdam M

  Date: 11/15/2023

  1 star

  Adam M

  Date: 11/15/2023

  Their warranties are worthless!!! After reading several reviews it is very clear I am not the only customer who has had an issue with them covering repairs under warranty. Like some other customers mentioned on here, this company is a scam. I would stay very far away from this company. No extended warranty at all is probably better than paying this company for what you think is a warranty.

  C.A.R.S Protection Plus Inc

  Date: 11/20/2023

  The CARS Protection ********* (CARS) ************************ is in receipt of your BBB review and responds as follows:CARS apologizes that you are unhappy with the denial of your recent mechanical claim. Each mechanical claim is adjudicated according to the Terms and Conditions of the customers individual *************** Contract (VSC).Your mechanical claim was denied because the cause of the failure to your ABS control module was corrosion and your VSC does not cover damage from conditions of the environment. This information can be located in at Provision 3. (m.): 3. COMPONENTS AND EXPENSES NOT COVERED (Applies to all SCHEDULE OF COVERAGE levels): m. Damage from conditions of the environment, including rust and corrosion.CARS hopes this information was helpful.Sincerely,The ************************ la

• Review fromScott H

  Date: 11/13/2023

  1 star

  Scott H

  Date: 11/13/2023

  DO NOT USE THIS COMPANY! I have had NOTHING but issues with this company. I was almost "forced" to obtain additional coverage from them because of issues with *****************. My warranty was about to expire and they refused to pay any of the so called covered repairs that, as per my paperwork from the purchase of my vehicle, should have been covered. When I purchased the coverage with the assurance that my issues would be covered, when it came time for them to pay the repair place they reneged on much of the services. The paperwork I had on hand clearly stated it and they still refused. Finally they take weeks to respond back to repair shops and clients. DO NOT USE THIS SERVICE!! Scam artists!

  C.A.R.S Protection Plus Inc

  Date: 11/15/2023

  The CARS Protection ********* (CARS) ************************ is in receipt of your BBB review and responds as follows:On November 02, 2023, a repair facility opened a mechanical claim on behalf of your vehicle for a radiator and transmission, stating the transmission cooler, which is internal to your vehicles radiator, had failed causing coolant to mix with the transmission fluid. This mechanical claim was denied because neither the transmission cooler nor the radiator is listed for coverage on the Level 2 *************** Contract (VSC) that CARS has on file for you; therefore, any damage caused by those components is also not covered. Please see Provision 3. (f.): 3. COMPONENTS AND EXPENSES NOT COVERED (Applies to all SCHEDULE OF COVERAGE levels): f. Damage/failure to a covered component caused by a NON-covered component.You can find a complete list of your covered components at Provisions 2. (a. & b.).In your review you state that per your paperwork, these repairs are listed for coverage. Please submit this paperwork to CARS via email at ***************************************** for review.CARS hopes this information was helpful.Sincerely,The ************************ la

• Review fromKevin S

  Date: 09/29/2023

  1 star

  Kevin S

  Date: 09/29/2023

  This company is a scam. Paid for coverage that covered coolant system. Car ended up having a cracked radiator and water pump 35 days after purchasing warranty coverage. Mechanic sent pictures of failed parts. Claims replied back with it needing to send an inspector and it taking up to 72 hours to do so. While not offering a rental or similar service. In proccess of denying the inspection and paying for repair out of pocket due to the urgency of needing a vehicle I requested to cancel my warranty coverage and be pro rated a return. They denied my cancellation stating it was not within 30 days of signing the contract. Mind you they do not allow you to file a claim until after 30 days of signing the warranty contract. Complete scam and how do companies like this exist.

  C.A.R.S Protection Plus Inc

  Date: 10/09/2023

  The CARS Protection ********* (CARS) ************************ is in receipt of your BBB review and responds as follows:On September 28, 2023, a repair facility opened a mechanical claim on behalf of your vehicle stating the radiator was cracked and the water pump was leaking. CARS claims adjuster requested the repair facility submit pictures of the damage to CARS. CARS received pictures from the repair facility that same day; however, the pictures did not show any leaks. CARS claims adjuster then contacted the repair facility and explained that because the pictures did not show any damage, CARS would be ordering an independent inspection of the vehicle to verify the repair facilitys concerns. The repair facility asked CARS claims adjuster if they could complete the repairs and then send pictures of the vehicle apart. CARS claims adjuster explained that would not work. The repair facility stated they would speak to you and call CARS back. Please see the Terms and Conditions of your *************** Contract (VSC) at Provisions 5. (d. AND e.): 5. SERVICE CONTRACT CLAIM PROCEDURES: FAILURE BY YOU OR YOUR REPAIR FACILITY TO FOLLOW THESE CLAIM PROCEDURES MAY DELAY AND/OR RESULT IN CLAIM DENIAL. TO AVOID DELAY, FOLLOW THE CLAIM PROCEDURES LISTED BELOW: d. We have the right to issue an independent third-party inspection on Your Vehicle at no charge to You. However, if Your repair facility is unable/unwilling to show the cause of failure and the extent of damage during an initial inspection, You will be responsible for all re-inspection costs. AND e. Your repair facility MUST provide Us with an estimate for the covered repair in order to obtain an Authorization number BEFORE any repairs have begun. ANY REPAIRS PERFORMED PRIOR TO AUTHORIZATION WILL BE DENIED. On October 06, 2023, the mechanical claim was closed when the repair facility informed CARS claims adjuster that the vehicle was no longer located at the repair facility. Please see your VSC at Provision 5. (a.): 5. SERVICE CONTRACT CLAIM PROCEDURES: FAILURE BY YOU OR YOUR REPAIR FACILITY TO FOLLOW THESE CLAIM PROCEDURES MAY DELAY AND/OR RESULT IN CLAIM DENIAL. TO AVOID DELAY, FOLLOW THE CLAIM PROCEDURES LISTED BELOW: a. The Vehicle MUST REMAIN at the same repair facility until repairs are complete. If Your Vehicle is removed the claim will be closed. If Your repair facility is unwilling or unable to work with Us, then We reserve the right to require You to choose another repair facility.The rental benefit on your VSC is located at Provision 2 (a., vii.): 2. SCHEDULE OF COVERAGE: a. POWER TRAIN BASIC: vii. RENTAL BENEFITS: You will be reimbursed $25.00 for each eight hours of labor guide time to repair or replace the covered component with a maximum benefit of $300.00 per claim, if proof of rental is provided with an authorized claim.If your vehicle is still having mechanical issues, or has mechanical issues in the future, please take your vehicle to a repair facility and have the repair facility follow the claim procedures at Provision 5. in the Terms and Conditions of your VSC. There was no 30-day waiting period to use your VSC. Your VSC became effective and ready to use on August 22, 2023.If you have additional questions about your coverage, please contact CARS customer service department at ************.CARS hopes this information was helpful. Sincerely,The ************************ la