Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/05/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A sales *** for the company knocked on my door in early May of 2025 selling pest solutions, mostly about ants. I have an ant problem at my property. I signed up. The *** that came out to spray a few days later told me my service had nothing to do with ants. I didnt know who hd given me accurate info so I allowed him to spray. It did not help at all with the ants so I called to cancel and they told me I was in a two year agreement, the sales *** told me I could cancel at any time. Also, my whole conversation with him is recorded on my ring camera confirming the misrepresentations I was given regarding what pests would be treated and the fact that I could cancel at any time. I am not paying an early cancellation fee because I was misled.

  Business Response

  Date: 06/09/2025

  Hi *******,
  Thank you for sharing your experience with us. We appreciate the opportunity to address your concerns.
  We understand that you want to see clear value from the service youre paying for and to effectively eliminate the ants on your property. Our goal is to provide thorough, effective pest control combined with clear and transparent communication throughout the process.
  After reviewing your account, I see that only the initial service has been completed so far. Its common at this stage to notice increased pest activity; this happens because the treatment disrupts pests in their hiding spots, causing them to become more visible temporarily. This is why we have an egg cycle service scheduled 30 to **************************************************************************************************** pest presence over time until they are eliminated.
  I also confirmed that ants are included in the guaranteed pests covered by your service agreement.
  Regarding your concern about miscommunication and cancellation rights, we want to clarify the process we follow to ensure transparency:
  Our sales representative verbally explains the terms and conditions before signing.
  We send the signed agreement on the same day, which includes a three-day right to cancel, allowing you to review the contract thoroughly and cancel if anything is not aligned with your understanding.
  We send a Welcome to the Family text message highlighting three key points:
  The type of service agreement you signed.
  How to cancel the service, including information about the early termination fee if canceled after the three-day period or before the contract ends.
  Details about the egg cycle service scheduled ***** days after the initial service.
  These steps are designed to make sure our customers fully understand the terms and conditions before moving forward.
  We recognize how important clear communication is and take your feedback seriously. To assist us in investigating your specific concern about cancellation rights, could you please share the portion of your recorded conversation where the sales representative states that you can cancel anytime? Having the date and details will help us take the appropriate next steps.
  We appreciate you bringing this to our attention and hope to resolve this matter promptly.
  Best regards,

• Initial Complaint

  Date:11/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had signed the contract, the ***** came out 3 times and each time the bug/mice issue kept getting worse. We talked to the sales representative and he asked about bait stations for the mice, we didnt have ANY! It was on our contract that we were paying for. We called to cancel and the representative on the phone kept trying to sell us the service and offer more and more. We didnt want to take anymore chances since we kept getting more and more mice. They wanted to charge us a cancellation fee even though they didnt hold up their end until we called and complained even though we had them out for a recall already and 2 services we paid for.

  Business Response

  Date: 12/10/2024

  Hi *****, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

  Customer Answer

  Date: 12/10/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***** *****
  
  

• Initial Complaint

  Date:11/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had continual problems with the service for six months. My house has been invested with bugs and mice. They have sent somebody out on two separate occasions to address the issue, but it was never addressed recently. I did not confirm an appointment because I was not available, but they came out anyway luckily, I caught the gentleman at my home as he pulled in, and He was at my house for five minutes at best did nothing but walk around the front and the back and then sent me a bill stating he used all these chemicals at my house which he did not and charge my card $189 when I contacted them and told him I was no longer paying for fraudulent service they told me I was going to be billed $312 which again I am not paying I have called my bank to advise and this company does not do their job, and that they are committing fraud by telling people that they are spraying and getting rid of bugs which they are not doing. I refuse to pay for fraudulent business practices. We had 3 witness on Nov 1st watch the fraudulent activity

  Business Response

  Date: 11/06/2024

  Hi *********, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these where information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best, 

• Initial Complaint

  Date:11/01/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 20th, 2024, ********* solicited services by door-to-door sales. Their sales pitch was good, and they even took me outside to both my sheds to show me actual infestations that were active in both. I own over an acre of property, and the sales ***resentative made numerous guarantees, one of which was I could cancel anytime within the first 3 days at no charge, another being that my entire property would be treated for fleas and ticks (which was the only service that even piqued my interest before I was shown the infestations in both of my sheds.) The flea and tick treat was to be granular; I have approximately ****** sq ft of grass, and the person who eventually provided service did not put anything on any of those sq ft; they simply sprayed the outside/base of my home. There was also nothing sprayed in either shed, NOTHING. Your sales *** showed me the bugs, and the person executing the service (less than 20 minutes later) did not spray or treat it in any way! They then left without saying they were leaving or that they completed the service as I would have told them to address the issue immediately; when I called the business, I was told I could cancel my service by filling out a form within 3 days and mailing it in. I immediately did such and mailed it back with tracking, which was received, and the contract was cancelled. After sending this cancellation notice, my account/contract was canceled, but I still received a bill for services they claim they did, but they did not complete the service or do a sufficient job with what they did. They refused to issue a refund, so I contacted my credit card service and made a chargeback. Now, Ecoshield is threatening to send me to collections for the chargeback as they "investigated and determined the charge is valid." Clearly, the credit card company didn't think it was valid, and neither do I.

  Business Response

  Date: 11/06/2024

  Hi ****, 
  
  Thank you for bringing this to our attention. I want to sincerely apologize for any possible misleading information given at the time of sign-up by the sales rep. ***** reviewing your account, I noticed that you had been in contact with us about this before and the billing department ruled this case a loss and put the charge back on your account since you were refunded by your bank already. Unfortunately since this was already handled by a separate department, I am unable to pull strings to get this fee waived for you. We already closed with out charging you the cancellation fee, but we are unable to waive this current fee on your account. 
  
  I deeply apologize for this situation. Please let me know if there is anything else we can do for you. 
  
  Best, 

  Customer Answer

  Date: 11/19/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22500912
  
  I am rejecting this response because:

  The sales representative, the cancellation form, and the contract stated that if I canceled within 3 days, there would be no charges. After not receiving my refund within 10 business days as is the required amount by the contract, I took further action by completing a chargeback since ecoshield failed to meet its contractual obligation of issuing a refund. The charge back was ruled in my favor, and the fee was put back on my account which has since been sent to collections. I would like this account removed from collections, and this fee to be waived as I followed all required steps to cancel as per the contract. I appreciate you closing the account without adding any additional cancellation fee's but the current fee on the account should also be removed. 

  
  
  
  Regards,
  
  **** ****
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 11/22/2024

  Hi ****, 
  
  It looks like on 11/18 the fee was credited and the ARMS collections company was removed from the account, so you should be good to go. If you get another letter dated after 11/18/2024, you can disregard it. I hope you have a wonderful rest of your day. 

• Initial Complaint

  Date:09/17/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2 yr service contract from 6-27-22 thru 6-27-24 was completed on this date 6-27-24. As there representative explained to me when I signed the contract .I was told that there would be bimonthly treatments done for a period of two years . There were no set number of treatments agreed to and none were explained to me other then the two year contract period as displayed on the original contract with my signature on it . Ecoshield is trying charge me for prematurely terminating an expired contract .

  Business Response

  Date: 10/14/2024

  Dear Steve,

  Thank you for reaching out regarding your account.
  
  We are in the process of closing your account as requested. There will be no further charges moving forward.
  
  If you need any additional assistance, feel free to contact us.

  Customer Answer

  Date: 10/15/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22297486, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  Steve Oneill
  
  I would like Echo Shield to either send an email or letter confirming this result to me directly .

  Thank You

• Initial Complaint

  Date:09/16/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Agreed to pay $130 per quarter but 30 days later was charged $179.16 disputed charge with credit card company was ultimately held responsible called to cancel service feel I was scammed

  Business Response

  Date: 10/03/2024

  Hi ****, 
  
  Thank you bringing this to our attention. I want to sincerely apologize for the runaround and any possible misleading information given to you at the time of sign up. 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during sign-up. For situations like these where information can be quickly run through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was delivered, but was not responded to. 
  
  After reviewing your account it looks like the refund request was denied, but we went ahead and waived that cancellation fee for you to leave in as good of standing as possible. 
  
  Again I apologize for all of this. Please let me know if there is anything else we can do for you. 
  
  Best, 

  Customer Answer

  Date: 10/21/2024

  I agreed to pay $130 per quarter I put my signature on your **** handheld computer not given the opportunity to review a contract just going with what was quoted by the Ecoshield representative and thirty days later Im charged $179.16 not what I agreed to 

  Business Response

  Date: 01/14/2025

  ****, 
  
  If you have it in writing somewhere or messages between you and the sales **** or even camera footage of you guys talking you can send that to me and I will see what else I can do. Right now, I only have your contract to go off of. Please let me know if you have any hard proof of your agreed rate being at $130 or my previous message will continue to be the final resolution. 
  
  Thank you, 

• Initial Complaint

  Date:09/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The salesman came to my home and I stepped outside so my dog wouldnt escape. I told him that we were selling the house and I wasnt going to sign up for a contract. I started to feel like I was going to pass out and told him that I have a heart condition and was going to pass out. He was standing in between me and the door and wouldnt let me in, just kept talking. I remember telling him several times that I was about to pass out. I dont remember signing anything. I was surprised when later a female representative came by to spray. And then 3 weeks later I got a text that Christian would be in my area for my treatment. I called to make sure that they would not come treat my house and was sent a bill for $300 for cancellation of a new contract! Absolutely I will not pay for this. I was taken advantage of during a medical crisis.

  Business Response

  Date: 09/12/2024

  Hello ***,
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during the time of sign-up. For situations like these were information can be quickly ran through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  Given the situation, I am truly empathetic and want to part ways in good standing. With this being said, I am going to do a one time courtesy waive for your remaining balance on the account as an act in good faith. I hope this helps and you are able to find the treatment that is most helpful for your home. 
  
  Best,  

• Initial Complaint

  Date:08/28/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The issue occurred around 1:30p in my neighborhood today, August 28 2024. I had previously received a quote and an in-home estimate (both free of charge) from EcoShield regarding a potential issue I was experiencing in my home. I did not sign anything for the quote or estimate and, after the interaction, decided against the company in favor of another. Today, my neighbor sent me front door camera footage of an EcoShield employee (not one that I had interacted with), soliciting for more business. In the interaction, the solicitor not only mentions my name as a customer of his (which is untrue and illegal as I have not given my permission for him to use my name nor am I a customer), but also confirms that he has a solicitation permit for the interaction. This was also untrue, as the township confirmed (same day) that this township has no active solicitation permits on file. While I am displeased at the use and incorrect association with the company, I am most upset that they are engaging in illegal and untrue word-of-mouth sales techniques, implying my endorsement to my neighbors. This is predatory, and could negatively impact any unassuming or elderly neighbors in my area, of which there are a few. This company's prices are high and contracts/sales tactics are difficult to understand, and their use illegal use of my information and solicitation could lead to individuals becoming trapped in a business relationship with them.While the file type is not supported, I am happy to provide the BBB with the video exchange between my neighbor and the solicitor.

  Business Response

  Date: 09/23/2024

  Dear ******,

  Thank you for sharing your concerns with us regarding the events that occurred on August 28, 2024. We understand the importance of maintaining transparency and professionalism in all our business practices.
  We appreciate the opportunity to review the situation involving our representative and the solicitation interaction. It is important to clarify that you are not listed as a customer in our records, and we sincerely respect the privacy of individuals who have not entered into an agreement with us. We can assure you that any reference to your name in a solicitation context was unintentional and will be immediately addressed.
  Additionally, we will review the conduct of the employee involved in the solicitation and verify compliance with local solicitation regulations. As you noted, solicitation permits are crucial, and we will ensure that appropriate measures are in place moving forward, including verifying that all solicitors adhere to township guidelines.
  In line with your desired outcome, we will confirm the removal of any references to your name in our systems and provide assurance that all necessary solicitation permits are obtained before any further interactions in your area. We take these matters seriously and value the opportunity to correct any missteps. We hope this resolution meets your expectations and helps address the concerns raised. Thank you for bringing this matter to our attention.

• Initial Complaint

  Date:08/22/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Inappropriate sales tactics. Showing up an an 81 year olds home at 8:30pm in the evening. Forceful sales on the elderly

  Business Response

  Date: 09/23/2024

  Dear ****,

  Thank you for bringing your concerns to our attention. We can confirm that your account has been closed and your information has been added to our do-not-contact list. If you have any further questions or require additional assistance, feel free to reach out.

• Initial Complaint

  Date:08/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 05/03/2024 Salesman, **, from EcoShield knock on my door offering pest control service, He mislead me by disclosing terms of the service that I can cancel anytime without having to pay anything for canceling. So I paid for bi monthly service and had my first service the same day and second service 45 days later. Then after having issues with their service, spraying chemicals in and around my house, despite the fact that ** said they use no chemicals, my daughter got sick, she had a prep existing conditions. So decided to cancel the service. Then after canceling they sent me a bill of over 400 dollars claiming that I need to pay for my second service which was only *********************************************** addition to 300 $ claiming it was discount that they need to back charge it. This is total fraud, they hire salesmen who lie and and scam people

  Business Response

  Date: 08/09/2024

  BBB,

  This is a Philadelphia PA area consumer, but the complaint was submitted to our business servicing the ************* area. Please transfer the complaint to the correct business.

  Customer Answer

  Date: 08/09/2024

   
  Complaint: 22097156
  
  I am rejecting this response because:
  Philadelphia is branch of ecoshield pest control. Not a separate business, it the same, but different service area and is shown on *************************************************************************************
  *********,
  
  ***** ********

  Business Response

  Date: 09/03/2024

  Hi *****, 
  
  Thank you for taking the time to reach out to me with this information. I unfortunately cannot waive a service charge due to the product used. But I am able to waive the fee to close your account. So instead of owing $457, you now owe $157. I hope this helps some, and I apologize I cannot do more. If there is anything else we can do for you, please let me know. 
  
  Best 

  Customer Answer

  Date: 09/04/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22097156
  
  I am rejecting this response because: I already paid the bi monthly service for two scheduled services whtgin 45 days of signing up. I have attached the latest invoice received with the adjusted 300 dollars fee (thank you) . And no indication of remaining balance. So I am not responsible for additional service after the cancelation date. 
  
  
  Regards,
  
  ***** ********
  
  
  
  
  
  
  
  
  

  Business Response

  Date: 09/25/2024

  *****, 
  
  I have attached the message we sent you before you began services showing the billable cycles, and cancellation process. We do not keep any terms and conditions in the dark, we voice everything in that text message incase of any possible miscommunication during sign-up. I am sorry to hear about your daughter. If you are able to provide a doctors note showing she was sick from the product specifically, I will send it to management to have the fee waived. Until then, my hands are tied and we cannot refund any charges. 
  
  Best,