Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a home in *************, ** in December 2022. A few months later, in April 2023, a sales person from EcoShield Pest Solutions Philadelphia knocked on our front door and said that "We are doing a pest control service for your neighbor. Your house is right next to the ***** and requires a pest control solution. We are offering a discount for people on the block. He showed me a list of all the bugs that could infect our home and asked me to a sign a contract. It was a very pushy sales that preyed on the fact that our home was next to the ***** and required pest control. He mentioned verbally that there is no term to the contract and that I can cancel if I continue to see bugs in our home or move out.In October 2023, I also signed up for termite and attic exclusion service through them. This cost me an additional $2453. After 12 months of service and spending about $2800 in charges, we rented this home and moved on to another neighbourhood. I called in June 2024 to cancel service. The person whom I talked to first said that I had to pay for the remaining 7 pest control charges totally about $900. I said that's not at all fair since we no longer live in that home. Then he asked me to pay for half of the remaining charges, around $450. When I said no to that as well, he charged me $117.64 for the reversal of the discount that they said they had applied to the account. They have been pestering me ever since to pay this $117.64 charge. I feel it's extremely unfair for me to pay a cancellation service charge back after spending $3800 to them within 13 months.

  Business Response

  Date: 08/24/2024

  Dear ***********,

  Thank you for providing the details of your situation. To assist you further, we kindly request proof of your move. Once we receive this documentation, we will be able to waive the annual commitment discount payback as a courtesy.
  
  Please feel free to reach out if you have any questions or need assistance with submitting the necessary documents. We appreciate your cooperation.

• Initial Complaint

  Date:08/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with EcoShield for quarterly pest control in a home I had just purchased. I specifically asked about costs and ability to cancel at any time. The quoted cost was $174.90 per quarter, which I paid in advance for the first quarterly treatment. A few weeks after the first quarterly treatment I received an auto-appointment for another treatment. I called thinking this was an error, I was told it was an "egg cycle" check and was part of the quarterly treatment fee, no additional charge. The gentleman came, spent less than 10 minutes at my home and I was immediately charged on my credit card for another $174.90. The company not only refused to refund, was very agressive on the phone, but also billed me $159.00 as a "cancellation fee" to cancel the contract

  Business Response

  Date: 10/04/2024

  Hi *****, 
  
  Thank you for reaching out with your concerns. I want to sincerely apologize for any possible miscommunication during sign-up. For situations like these where information can be quickly run through or mistakenly missed, we send out a welcome to the family text highlighting the three most important details of our contract, which lists the type of contract you are on, the billable cycles, and the cancellation process which states if you decide to term your contract, you are responsible for paying back the discount given to you at the time of service. All of this information was sent in a text which was acknowledged and agreed to when you responded  "Yes" to that message. 
  
  At this time, I unfortunately cannot refund any service charges, but I will take care of your cancellation fee for you so we can part was in as good standing as possible. If there is anything else I can do for you, please let me know. 
  
  Best, 

  Customer Answer

  Date: 10/15/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22114504
  
  I am rejecting this response because:
  

  I had a young man solicit at my door for EcoShield.  I confirmed multiple times with this young man the following:

  1) quarterly billing cycle;

  2) $174.90 per quarter;

  3) I can cancel anytime NO CHARGE

  I paid the young man BEFORE service was even performed.  The first treatment was very satisfactory.  I was very surprised to receive an auto-appointment-style date for a second treatment two weeks later.  I called EcoShield assuming this was an error.  I was informed I WOULD NOT BE CHARGED, that the second visit was to confirm all eggs and nests were removed.  The second visit was about ***** minutes in duration.  I was immediately charged a second $174.90 just two weeks later.  I called that afternoon, complained about deceptive practices and was basically informed that was just too bad because it was in their very fine-print, lengthy contract.  A contract NOT provided to me when I signed up at my doorstep and I had no reason to suspect I would be charged double in less than two weeks, with no treatment.  A second treatment isn't even legal, it MUST be quarterly with insecticides.  I have my credit card charge showing the duplicate $174.90.  I again request a refund for the $174.90.  I did not want this second visit, it was almost forced upon me with the assurance that it was all part of the quarterly expense.
  
  Regards,
  
  ***** ********
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 11/03/2024

  We are currently reviewing the details of the complaint submitted against us. In order to thoroughly investigate and provide a comprehensive response, we kindly request a 7-day extension to finalize our review.
  
  Thank you for your understanding and consideration.

  Business Response

  Date: 11/07/2024

  Dear *****,

  Thank you for reaching out regarding your concerns. Weve thoroughly reviewed your account and records. Based on our findings:
  
  The agreement was electronically delivered to the email address provided during signup, *************** and we confirmed your acceptance of the terms through our 2-step verification process. This verification included a text message outlining the agreement details, which was confirmed by you via a "yes" response.
  
  Regarding your mention of the charges, our service structure is designed to include an Egg Cycle, which involves a follow-up service within ***** days of the initial treatment to address pest cycles effectively. This follow-up is a key part of ensuring long-term pest control and is disclosed in the agreement.
  
  Because all service and agreement confirmation steps were completed as outlined, a refund would not be applicable. If you have additional questions or concerns, were happy to assist further.

• Initial Complaint

  Date:08/02/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 1, 2024, I contracted with Ecoshield for one year, primarily for vole control. The company ***resentative assured me that vole traps would be placed around my house. Additional services included the control of spiders, bees, and other insects. My first treatment was on the day I signed up, July 1. When the lady was done with the treatment, I asked if she set up the traps. She said that it was not mentioned to her that she was to set them up. After she left, I immediately contacted the sales *** for a copy of my contract which was never provided at the time of signing. He promised the traps would be set up in a few days. No traps were ever set up. Having dealt with other bug/pest control companies, I knew what questions to ask.1.Would Ecoshield concentrate on ridding my yard of voles?2.Would I be financially penalized, if I had to cancel?3.I would agree to a 12 month contract, if I could cancel at any time with no hassle?The Ecoservice ***resentative answered YES to all of the above. It is now July 31. I still dont have traps. I called again to find out what was going on. After spending much time on the phone with no satisfaction, I was passed off to someone who was to cancel my account. The second ********* had us going around in circles. He stated that I had a 24 month contract (which may have been what the *** put on the contract that I never received at that time) After 45 minutes of shear frustration, the bottom line was either I continue for a year or I would be penalized $300. At this point, I asked to speak to his superior. No superior was available, but I was assured that they would call me when they were free. I never received a call. I have been given the run-around and misled by 4 Ecoshield employees. My opinion: Do not sign a contract with Ecoshield.

  Business Response

  Date: 08/28/2024

  Dear ******,

  According to our records, the balance on your account was waived on August 1, 2024. There are no further charges pending, and your account has been officially closed.
  
  We appreciate your feedback and regret any frustration this experience may have caused. Please be assured that no additional action or payment is required on your part.

• Initial Complaint

  Date:07/23/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was tricked by EcoShield Pest Control. A man came to the door and I agreed to the service. However, he lied to me in 3 ways. He said other neighbors had this service. They dont. He said they would treat the garage and basement. They didnt. He said I could cancel any time. I just got off the phone with them and they gave me a big runaround but when I insisted on cancelling said I would owe them a $300 cancellation fee and also they would contact a collection agency if I did not pay. In addition, I still see a lot of spider webs outside the house (after 2 treatments). I at least do not want to pay a $300 cancellation fee.

  Business Response

  Date: 08/06/2024

  Dear ********,

  We sincerely apologize for the negative experience you have had with EcoShield Pest Solutions. Your feedback is important to us, and we are committed to addressing your concerns thoroughly and promptly. Regarding the treatment of your garage and basement, we apologize for the oversight. We offer free touch-up visits between regular services to address any missed areas. We would be happy to schedule a touch-up visit to ensure your garage, basement, and any other areas of concern are properly treated. We understand your frustration regarding the cancellation fee. Our records indicate that the fee is part of the annual commitment discount payback as outlined in your agreement. However, we are committed to resolving this issue amicably and restoring your confidence in our services.

• Initial Complaint

  Date:07/09/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Solicitation. No regards for property. They are ********* the neighborhood non-stop. Twice in one week. Salesperson stand in my flower beds after ringing and knocking.

  Business Response

  Date: 07/11/2024

  Dear *******,

  Thank you for bringing your concerns to our attention. I sincerely apologize for the inconvenience and frustration our solicitation efforts have caused you and your neighborhood.
  
  We take your feedback very seriously, and I am deeply sorry for any disruption and lack of respect for your property. Our sales team is expected to uphold the highest standards of professionalism and consideration for the communities we serve, and it is clear we did not meet those expectations in this instance.

  If you can provide me with your address, or your street and neighborhood, I can inform the Sales Manager over the area of your feedback.

  Thank you for your understanding and for giving us the opportunity to address this issue.

• Initial Complaint

  Date:07/09/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for pest control with a door to door salesman. At the time I did not realize I was signing a contract that I could not get out of. Eco Shield came out quarterly. The first visit was great, they did a true thorough job. EVERY visit there after was a scam for money. The one visit the tech never entered my backyard to spray and stated that there was a gate locked. We do not have a locked gate. We also have a lot of property beyond the wood fence that was never treated. Another visit the tech was here for 10 minutes and I watched on my ring camera, no way worth $179 charge for 10 minutes. We have continued to have spiders and bugs and ticks and mosquitos. The service has not been reliable AT ALL. In February I was notified of an upcoming visit and I called customer service and advised the gentleman that I was laid off and that I had no income. I asked if they could offer help for a financial hardship (like MOST companies offer and understand) He advised that I signed a 1 year contract and if I cancelled i would be billed several hundreds of dollars. I could not afford paying for their pest services, he said they would term the contract at its expiration date. He stated he would credit my account and would cancel the services. It was never cancelled. I then got a text that they would service my yard July 15th. I spent an entire lunch hour calling them AGAIN. I WARN the public about this company. I should have been offered an early termination. I also now have a bill for $184.11. I will no doubt NEVER hire this scam company again. They also do not offer an email address so that encounters can not be documented with them. Shady shady company. $184 is robbery.

  Business Response

  Date: 07/11/2024

  Dear ********,

  Thank you for taking the time to share your experience with us. I am truly sorry to hear about the difficulties you've faced with our services and the frustration it has caused you.

  Regarding the financial hardship you experienced and your efforts to cancel the service, I regret that our response did not adequately address your situation. We should have been more accommodating and understanding of your circumstances.
  
  To address your concerns, we have waived the outstanding balance of $184.11 and closed your account. You will not be responsible for any further charges.
  
  Please accept my sincerest apologies for the distress and inconvenience this situation has caused you. If you have any further questions or need additional assistance, do not hesitate to contact me directly.
  
  Thank you for bringing this matter to our attention and for giving us the opportunity to make things right.

  Customer Answer

  Date: 07/18/2024

  
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  Thank you to all. 
  
  Regards,
  
  ***************************
  
  

• Initial Complaint

  Date:07/02/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am writing to formally lodge a complaint against EcoShield for their deceptive sales practices and unfair charges. I was approached by an EcoShield sales representative who failed to clearly explain the terms and conditions, including the pricing structure of their service. The representative's tactics were misleading, and I was not adequately informed about the recurring charges associated with their service.Upon realizing the charges, I attempted to cancel the service. However, EcoShield is now demanding an exorbitant fee of $200 to cancel, which I believe is a tactic to extort more money from customers who are dissatisfied with their service. This practice is both unethical and unfair.Previously, I filed this complaint, but I was informed that it was handled by the *************** Therefore, I have researched and identified the appropriate office in ************ to file this complaint again.For an update, after contacting EcoShield, they initially attempted to charge me $300 to cancel the service. After negotiations, they reduced the fee to $150 but threatened to report me to credit agencies if I did not fulfill my contract or pay the cancellation fee. Feeling coerced, I paid the $150 under duress.I feel that EcoShield's approach violates consumer rights and engages in predatory practices. I urge the BBB to investigate this matter and take appropriate action to prevent other consumers from falling victim to such deceptive practices.Thank you for your attention to this matter.

  Business Response

  Date: 07/11/2024

  Dear ****,
  
  Thank you for bringing this matter to our attention. We have waived the remaining $150 annual commitment discount payback balance and processed a $158 refund for the amount you were previously charged. We apologize for any inconvenience this may have caused.
  
  If you have any further questions or need assistance, please feel free to contact us.

• Initial Complaint

  Date:06/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ecoshield Pest Solutions charged $179 for each of 4 payments beginning last year, July 2023 to get rid of ants on outside property. We have just as many ants, if not more, than previous years. I called to cancel the last treatment and the rep said there is no fee for canceling. However, the company continues to harass us by sending emails and calling on the phone nonstop saying our account has a balance. Also, I saw two weeks ago on Channel6 *********** that they do this to others and BBB put out a warning in three other counties in ** about this company. I want a statement from them that I have a fully paid balance, and I want the harassment to stop.

  Business Response

  Date: 06/27/2024

  Dear ******,
  
  We are sorry to hear that you have been unsatisfied with the results of our pest control services. Our services include a 100% service guarantee that offers free touch-up visits between scheduled services, but we do not see a request for one on your account.
  
  When you called on 4/17/23 to request cancellation due to pest activity, our team member offered a touch-up visit. However, you declined and requested to close the account prematurely, which resulted in the annual commitment discount payback of $159 being added.
  
  Customer satisfaction is our utmost priority, and we understand you no longer wish to continue our services. We have decided to waive the $159 annual commitment discount payback. There are no additional charges, and your account is now closed.
  
  If you have any further questions or need assistance, please feel free to contact us.

• Initial Complaint

  Date:06/13/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 20th 2024, **** , the sales Rep for Eco Shield came to our door. He lied and said he had some of our neighbors as customers and offered us a "neighborhood discount" of $185 per service. I explained to him that I did not have the capacity to afford quarterly services at the moment, and that if anything, I would like him to spray once for now, and I would call him should I want to sign up for the quarterly service. He said this was fine. I repeated to him during the continued sales pitch, that right now, we could only afford one spraying, at the price of 185$ and he said this was all I would be charged and I would not be in contract with them for their quarterly services. My wife also witnessed this VERBAL CONTRACT.**** had me sign his electronic payment padlet to authorize the use on my credit card for that ONE TIME SERVICE. He did not give me a contract , only a padlet to sign for the credit card.I received, after **** left, what I thought was only an invoice, via email, like we agreed upon. However, later the next week, another sales rep from a different company tries to sell me their services and says he will pay my cancellation fee. This prompted me to check my invoice as I had no idea what he was talking about. Turns out, ************** my signature for the credit card authorization and stamped it on an electronic 24 month contract. When I called to rectify the situation, they said that they had explained to us the contract (which was not true) and since it's not a "cancellation fee" its a discount fee, they could not remove it as we have stopped the services in the same call. Come to have it, I go on ****** Reviews to see they have done this to too many people! This is FRAUD. You STOLE MY CREDIT CARD AND SIGNATURE INFO TO PUT ME IN A CONTRACT THAT I DID NOT AGREE TO.Not only that, they have their solicitation permit pulled for my area!If you do not clear me of the rest of this bill, I will happily see you in court before I ever pay you a dime.

  Business Response

  Date: 06/19/2024

  Dear *****,
  
  Thank you for reaching out and providing us with these details. We take your claims of fraud very seriously and will be reviewing the matter thoroughly to address this with the sales representative.
  
  Upon reviewing your account, we found that all sign-up procedures were documented. The Service Agreement was signed and emailed to you for your records and further review. Additionally, our two-step verification process was confirmed when you responded "yes" to the text, indicating your full understanding of the agreement.
  
  Customer satisfaction is our utmost priority. As a gesture of good faith, I have waived the balance on your account. There are no further charges, and your account is now closed.

  Customer Answer

  Date: 06/24/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  
  

• Initial Complaint

  Date:06/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My contract was terminated some time ago after contacting the company sometime in March. I was very specific that I no longer desired to use their services. I received an email on 6/11/2024 that indicated they were returning on June 14, 2024 to resume services.I called the company, and they said I renewed the contract in March which is a lie. I informed them that if anyone from their company showed up, I would have them arrested for trespassing. They didn't acknowledge any cancellation and showed no inclination to terminate this fictious renewal.

  Business Response

  Date: 06/19/2024

  Dear *****,
  
  We sincerely apologize for any misunderstandings. We reviewed your account and found that on 6/11/24, the day before the complaint was entered, you spoke with one of our team members who confirmed that your account was closed. A confirmation email was also sent to you for your records.
  
  Please let us know if you require any further assistance.