Reviews

Review Details

• Review fromTheodore C

  Date: 06/26/2025

  1 star
  I was scammed by Ecoshield who said they do work for Terra pest control which isn't true. Ecoshield doesn't take checks and are a company that use high pressure sales and poor policies. I stopped payment immediately with ****************. What I should do if they come after me or my wife. Mr ******** *****

• Review fromNi H

  Date: 06/06/2025

  1 star

  Ni H

  Date: 06/06/2025

  Salesperson mis***resented himself as an owner. Had me sign on his phone to give permission for a tech to come out. A few hours after he leaves I get a contract emailed to me. I was never presented with any papers yet my signature appears on this contract multiple times. This is awful business practice, I called immediately, spent a long time on hold and eventually got a *** on the phone who said she would close my account out. I never created an account. Shame on you!

  EcoShield Pest Solutions Philadelphia, LLC

  Date: 06/10/2025

  Hi ******,

  Thank you for sharing your concerns. We take feedback like this seriously and appreciate you bringing it to our attention.

  Our representatives are trained to clearly explain the service agreement, including its terms and conditions, and to ensure that all customer authorizationswhether signed digitally or in personare done transparently and with full understanding. The digital signature process is designed to confirm that the customer has reviewed the details prior to confirming service, and a copy is automatically emailed for transparency.

  If you feel this process was not handled properly in your case, we want to investigate further. Please reach out to us at ******************************** with your name and any service address or reference info you have, so we can review what occurred and take appropriate next steps.

  We are committed to making sure all customer interactions are handled with honesty and clarity, and we appreciate the opportunity to make this right.

  Via I.

• Review fromJamie K

  Date: 12/05/2024

  1 star

  Jamie K

  Date: 12/05/2024

  I wish I had seen this page and what a total SCAM this enire company is before their soliciter (who might actually have been drunk - he reeked of alcohol) came to our home.Their first two treatments were fine and then they scheduled themselves (I never ***lied to their text regarding a 3rd treatment) in December. When the bugs are dormant and the ground is frozen. The customer *** on the phone even agreed with me that it's sort of silly to treat now- all I asked was that they wait until March since we start to see the problem in April. They said the best they could do was February...when there are STILL no bugs for them to treat!!!!The best part is they couldn't even give me a reason why they couldn't change the schedule. Then to cancel they want their discount back....WITH TAX! You gave me $300 off my service now you want almost $320 back?? I hope they go out of business. 1 star because I'm required to.

  EcoShield Pest Solutions Philadelphia, LLC

  Date: 12/13/2024

  Hi *****,

  Thank you for sharing your feedback. At Ecoshield Pest Solutions, we are committed to providing effective and convenient service, and we appreciate the opportunity to address your concerns.

  Our scheduling process is designed to ensure consistent treatment for year-round pest prevention, even during colder months when pests may be dormant but still pose potential risks. However, we understand that timing can be important to our customers, and your preference for adjustments is noted. We aim to accommodate requests whenever possible and appreciate your patience as we strive to balance scheduling flexibility with service effectiveness.

  Regarding cancellation policies, we ensure these details are communicated during the agreement process, including how discounts are applied and their impact upon early termination. Our goal is always to provide clarity and avoid any misunderstandings.
  Wed like to address your concerns in greater detail and work toward a resolution. Please reach out to us directly at ******************************** so we can further assist.

  Thank you for allowing us the opportunity to improve your experience.

  Customer Feedback Team

• Review fromDeb C

  Date: 09/24/2024

  1 star

  Deb C

  Date: 09/24/2024

  This company is ********. They have terrible customer service when u call and refuse to listen to your complaint. I had 3 technicians out to my house and the issue of ants and dead ants in my house was not rectified. This should not have been happening after many visits and having the service since June. This company is trying to overcharge me to cancel my contract. They are a fraud and not helpful. I would give them a 0 rating if I could

  EcoShield Pest Solutions Philadelphia, LLC

  Date: 10/14/2024

  Hi Deb,

  Thank you for sharing your experience. We regret to hear that the ant issue was not resolved after multiple visits, and we understand how frustrating this must be. Our goal is to deliver effective pest control solutions and ensure our customers feel heard when they reach out. We take concerns about billing and service very seriously and would like to look into your situation further to address any outstanding issues.
  
  Please reach out to us at [email protected] so we can investigate the details and work toward a resolution for you.
  
  Best regards,  
  Customer Feedback Team
  

• Review fromKathy G

  Date: 07/15/2024

  1 star

  Kathy G

  Date: 07/15/2024

  EcoShield is not even worthy of (1) star they are the worst company to deal with. I not only used them for pest control, but in Jan 2024, they did new insulation in my attic. I paid them in full and 3 days later they used the pics of my attic for an advertisement of 10% for the job I just paid full price on, and to add insult to injury the Manager ***** texted me to see if I was satisfied with the job, I texted back pics of the damage done to my home plus how upset I was about them using pics of my attic for the advertisement of 10%. No response and I have called, emailed and texted to the point I was so upset I have tried to cancel my contract with them since May 8th since they didn't want to address all the issues which are more than the above. Finally today I was able to cancel my contract which they sent a invoice of cancellation of $162 which I paid, however Since they damaged my home and never address it they should have waived the cancellation fee. The point is I spent hours on the phone, texts and emails to resolve all issues. I have never I such an experience as this. What a nightmare. Eco Shield should not be allowed to do business what so ever. A pest control company should not be the BIGGEST PEST! Their job is to get rid of them not be one themselves.************

  EcoShield Pest Solutions Philadelphia, LLC

  Date: 10/14/2024

  Hi Kathy,

  Thank you for sharing your detailed feedback, Kathy. We understand how upsetting this experience has been for you and regret to hear about the issues with both the insulation work and your attempts to resolve the situation. We take concerns like yours seriously and are committed to addressing them. Using your attic photos for advertisement without your consent and the damage caused to your home is something we want to investigate thoroughly.
  
  We’d appreciate the chance to make this right. Please reach out to us at [email protected] with any additional details, and we will escalate this matter for review and work toward a resolution.
  
  Best regards,  
  Customer Feedback Team

• Review fromBrian T

  Date: 07/07/2024

  1 star

  Brian T

  Date: 07/07/2024

  A representative from EcoShield came to my house. We signed up for a one year contract. We were told that we could cancel the service if we were not happy, but it would take two treatments to see results. When we received the contract it was for two years. We agreed to pay for the service for one. After multiple frustrating conversations and involving my credit card company the contract was amended to the original agreement and we received an email confirmation stating as such. A few months passed and I received another email alerting me of additional charges and I am in breach of my contract. Calling the company was a waste of time as their unscrupulous tactics to drum up business and unwillingness to abide by contract laws was clear. With our documentation and proof of our experience **************** has blocked this vendor and launched an investigation. Weve alerted the better business bureau. Buyer beware! It seems many have experienced a similar situation. Do not provide your contact information to anyone in this organization.

  EcoShield Pest Solutions Philadelphia, LLC

  Date: 10/14/2024

  Hi Brian,

  Thank you for taking the time to share your experience. We understand how frustrating this situation has been for you, and we take these concerns seriously. Our goal is to ensure that all agreements are clear and that any issues are addressed promptly. We regret that your interactions with our team were unsatisfactory, and we would like to review the details of your account and the communication around your contract to better understand what went wrong.
  
  We appreciate you bringing this to our attention, and we would like the opportunity to resolve this matter. Please reach out to us directly at [email protected] with any additional details so we can work toward a resolution.
  
  Best regards,  
  Customer Feedback Team

• Review fromLouis H

  Date: 07/06/2024

  1 star

  Louis H

  Date: 07/06/2024

  A young gentleman from Eco shield keeps coming to my house at least once every couple weeks. They started in June when the township gave them a permit June 1. Residence reported to the township aggressive tactics and they revoked Permit June 6. This mean the local Philadelphia news. Even after I told the gentleman that I had terminates, he still wants to come knock on the door.. this is borderline harassment, predatorial, and the company needs to be shut down

  EcoShield Pest Solutions Philadelphia, LLC

  Date: 10/14/2024

  Hi Louis,

  Thank you for taking the time to share your experience. We understand how frustrating this situation has been for you, and we take these concerns seriously. Our goal is to ensure that all agreements are clear and that any issues are addressed promptly. We regret that your interactions with our team were unsatisfactory, and we would like to review the details of your account and the communication around your contract to better understand what went wrong.
  
  We appreciate you bringing this to our attention, and we would like the opportunity to resolve this matter. Please reach out to us directly at [email protected] with any additional details so we can work toward a resolution.
  
  Best regards,  
  Customer Feedback Team

• Review fromDon M

  Date: 06/19/2024

  1 star

  Don M

  Date: 06/19/2024

  A gentleman from Eco Shield came to my house and sold me a service that his company would not back up I have it in writing from the representative what he was going to do for the amount of money that I paid, but his company would not do what that gentleman told me he was going to do. They will not issue me any credits or do what they were supposed to do to solve the problem. I was told by the company that the other service they were supposed to do is not part of the basic contract but when you look at the contract, it does not list it at all, whether it is or not I highly recommend never to use this company

  EcoShield Pest Solutions Philadelphia, LLC

  Date: 10/14/2024

  Hi Don,

  Thank you for sharing your experience. We understand your frustration and take your concerns seriously. It’s important to us that all services are clearly communicated and delivered as promised. We regret that this was not reflected in your case and that there appears to be a misunderstanding between what was communicated by the representative and what was provided.
  
  We would like to review the details of your account and the service agreement to better understand what went wrong and work toward resolving this issue. Please reach out to us directly at [email protected] so we can address your concerns and find a satisfactory resolution.
  
  Best regards,  
  Customer Feedback Team

• Review fromGabrielle H

  Date: 05/09/2024

  1 star

  Gabrielle H

  Date: 05/09/2024

  This company is bad. The guy was in my and wouldnt leave. I didnt even ask him to come in my yard.

  EcoShield Pest Solutions Philadelphia, LLC

  Date: 10/14/2024

  Hi Gabrielle,

  Thank you for sharing your experience. We take concerns like this seriously, as it's important to us that all interactions are respectful and professional. We regret to hear that you felt uncomfortable during your encounter with our representative, and we want to ensure that this type of situation is addressed.
  
  Please feel free to reach out to us at [email protected] so we can look into this matter further and ensure that it is handled appropriately.
  
  Best regards,  
  Customer Feedback Team

• Review fromSara W

  Date: 05/03/2024

  1 star

  Sara W

  Date: 05/03/2024

  This Business is a scam and a POS! They scammed my brother who is special needs and my mother who is elder out of it. They even took her phone when they were there and accepted their terms before she could grab it back....DO NOT LET THEM DO ANYTHING! DO NOT DO BUSINESS WITH THESE PEOPLE!

  EcoShield Pest Solutions Philadelphia, LLC

  Date: 10/14/2024

  Hi Sara,

  Thank you for sharing your feedback. We take concerns like this seriously, especially regarding interactions involving vulnerable individuals. It’s our goal to ensure that every customer feels respected and informed throughout the service process. We would like to investigate this situation further to understand what occurred.
  
  Please reach out to us directly at [email protected] so we can look into the details and work toward a resolution.
  
  Best regards,  
  Customer Feedback Team