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Average of 119 Customer Reviews
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Review fromMarilyn S
Date: 10/28/2024
5 starsMarilyn S
Date: 10/28/2024
I think the century support team is the best The respect, the courtesy, the professionalism and the patience of the team members is great
Century Support Services, LLC
Date: 10/30/2024
Ms. ********* thank you so much for your feedback. Putting people first is one of our most important core *********** love receiving feedback letting us know that we are delivering on that value. We look forward to this continued partnership with you.Review fromViola B
Date: 10/28/2024
5 starsViola B
Date: 10/28/2024
A settlement for one of my accounts was reached much faster than I had anticipated which made me very happy.***** *.Century Support Services, LLC
Date: 10/30/2024
*****,Your dedication to staying the coarse on your program allows us to go to work & deliver value to you quickly. We are pleased to share in this excitement with you. Thank you so much for this feedback.Review fromJessica D
Date: 10/23/2024
1 starJessica D
Date: 10/23/2024
This company is a scam. DO NOT SIGN WITH THEM IF YOU ARE READING THIS BEFORE TAKING THE LEAP. This company does not help customers but takes from those who have fallen on hard times. Yes, they do "negotiate" the accounts they have funds for, but everything else will just have to sit and wait, at this point, your lenders may get frustrated and take legal action (like mine did) and SUE YOU. This is NOT a consolidation loan/consolidation company. They will only work for you when you have the funds to be able to pay your accounts. They do not hesitate to take their fees out along the way (25%+, in my case 27% of the ENROLLED amount of debt, not the settled amount). Which means the amount they negotiate down to gets negated by their fees...I have never had any kind of lawsuit in my name, until NOW. The last account I had enrolled with them took over 2 years, and my negotiator was not really doing anything on the account, because I kept being told over and over that I did not have the funds for them to even reach out but if I had $2k plus to add, then they would "try" to negotiate for me. Then one day (out of the blue, quite literally) I was served with a civil suit. I looked at my options, and decided to settle with the company, rather than giving my money to Century for the work they were NOT doing. I will never use this company again, and hope that if you're reading this, you won't either. SCAM SCAM SCAMCentury Support Services, LLC
Date: 10/27/2024
Century appreciates all client feedback and regrets you are feeling this way regarding your Century experience. Ms. ******** you are correct that this hardship debt relief program is not a consolidation loan. The program works using the funds that you deposit each month & save into your special purpose account. You reviewed and executed a Debt Resolution Agreement (contract) on 8/11/22. That contract outlines the details of how debt settlement works, Centurys contractual obligations to you and any cost associated with the program. Based on your financial hardship & what you could afford to deposit each month, we created a plan to help you resolve your debt over 48 months. Again, you are correct that not all debt will be resolved immediately, as you funds arent available all at one. This is why we estimated a program of 48 months for you. In your review, you mention that Century does not help their customers, but we feel that statement is inaccurate. Within the first 3 months of enrolling, Century was able to successfully negotiate a 40% offer on you largest enrolled debt. We were able to structure this settlement over 24 months, while also spreading our earned settlement fess over 27 months. After payments to your creditors and Centurys fee, this one settlement provided you with a $4,000 realized savings. Your second was achieved in April 2023. At that time, your monthly deposit was being used to pay on your first settlement. We presented the offer to you which would require additional funds so see if you wanted to take advantage of that offer. Our records indicate you were able to increase your monthly program deposits and accept that settlement. While additional funds are not a requirement of your program, they can help to expedite. The 2nd settlement was a 35% settlement negotiated over 10 months and Century spread the collection of our earned settlement fee over 11 months. This settlement provided you another $700.00 in realized savings. Century does not earn a settlement fee until we do the work for you. This is how we show our value. When we successfully negotiate a settlement on your ************ accept the settlement and a first payment is initiated to the creditor, only then have we earned the right to collect the full earned settlement fee. Even though our fees were due in full, we voluntarily spread out the fees so you could take advantage of both offers and be closer to achieving your financial goals. We stand by our core values and putting people first is one of them. We showed you that value with both of these efforts that were above & beyond our contractual obligation to you. Settlements can happen at various times and will depend on several factors, including the monthly deposit amount, the number of creditors enrolled, and the balance of each individual account. It has been our experience that reaching out to creditors prior to being able to negotiate or enter into a new structured settlement can expedite the collection workflow. We do not claim to prevent a creditor from escalated collection attempts. However, if a creditor takes legal action against you, Century still attempts to work with the law firm to establish a favorable settlement. We were actively working with your creditor at the time of your cancellation. Century certainly is not a scam. With over 20 years of industry experience, our reputation is built on proven success. We have assisted thousands of clients and proudly maintain an A+ rating with the BBB. Additionally, Century has been recognized as a top debt settlement company by ************** and holds a 4.8/5-star rating on Trust Pilot. While we understand that our program may not be the right fit for everyone, these ratings and recognitions are a testament to the positive experiences of thousands of clients we've served.We regret you are not satisfied with success Century has provided. We provided you with the services outlined in our contract and delivered successful outcomes in a timely manner.Review fromRonald B
Date: 10/15/2024
5 starsRonald B
Date: 10/15/2024
I like the fact that you're helping me get out of debt, faster than the rate I was going at first.Century Support Services, LLC
Date: 10/16/2024
Mr. Brown, we are very pleased that we were able to tailor a program that fit your financial goals. We look forward to our partnership!Review fromBetsy F
Date: 10/09/2024
1 starBetsy F
Date: 10/09/2024
This company is a scam. They tell you they will solve your debt issues and that it'll have minimal impact on your credit. Lies! I went from a 780 credit score down to a 400 in three months. They advised me to stop paying my loans and they would handle the rest. Lies! What they don't tell you is your credit is completely destroyed and they can take two years to contact your creditors. They misinform customers and then take advantage of them. I would never ever recommend this company to anyone.Century Support Services, LLC
Date: 10/10/2024
*** *********,On August 16th, 2024, your Senior Customer Advocate, ********, emailed you requesting an appointment to review your program and have a chance to further discuss how debt settlement works and learn a little more about your request to cancel. You replied that you simply just wanted to be cancelled. We regret that we didnt get the chance to speak back in August, as I ******** is confident that she could have explained your program details and progress to help ease your concerns.Century absolutely is not a scam. We successfully help thousands of clients with debt relief each year. You are correct that this program may have an impact on your credit. When you stop making monthly payments to your creditors, youll likely start to receive some creditor phone calls and your credit score may see a negative impact initially. This program is not designed or intended to improve your credit rating or credit history. It is designed to get you out of debt and save you thousands of dollars. As you settle your debts, your buying power, not your credit rating, will increase and your stress level should lower. Once you complete the program and reduce your debt, you will be in a better position to rebuild your ********** deposited into your special purpose account for 3 months and your funds were building. Those funds are what will be used to negotiate with your 2 enrolled creditors to achieve a structured settlement agreement for less than the full balance you owe. Settlements can happen at various times and will depend on several factors, including your monthly deposit amount, the balance in your special purpose account, the number of creditors you have enrolled, the collection workflow of each of your creditors, and the balance of each individual account. If we contact a creditor before there are enough funds to enter into a settlement, it could escalate their collection workflow. At the time of your cancellation, you were just barely at 3 months from your first deposit of 5/18/2024. According to your Debt Settlement Agreement, your program was estimated to take 42 months to complete. We very much would still like the opportunity to further review this information with you & learn more about your enrollment process leading up to joining the program. If there is a timeframe that you could be available for a phone calI, please respond back to our email sent to you today and let us know & we will make every effort to accommodate. We are in the office M-F from 9-5pm est.Review fromcheryl c
Date: 10/09/2024
5 starscheryl c
Date: 10/09/2024
Very helpful and wonderful to talk to and they are settling my accountsCentury Support Services, LLC
Date: 10/10/2024
************** you so much for providing us with your feedback. Putting people first is our top core ************ great to hear from clients that can attest to the experience that we provide. We look forward to working with you on this journey.Review fromDonna M
Date: 10/08/2024
5 starsDonna M
Date: 10/08/2024
I had nothing but a good experience ever since I signed up with you.Century Support Services, LLC
Date: 10/09/2024
Ms. ********** thank you for taking the time to give us this feedback. We are looking forward to our partnership with you on this journey!Review fromJames P
Date: 10/08/2024
5 starsJames P
Date: 10/08/2024
Century is best !! My three credit card debt has paid off!It does save half of interest charged !! Thank youCentury Support Services, LLC
Date: 10/09/2024
Mr. *********** Congratulations on a great program. Thank you for trusting us to be your partner on this debt relief journey. You're so close to the finish line - what a great way to close out 2024!Review fromCraig C
Date: 10/02/2024
5 starsEverything has been easy. Smooth and uncomplicated. Very easy to get customer ********************** when needed. Always someone available when needed to answer any questions or concerns. I'm very satisfied with my process.Review fromDave S
Date: 10/01/2024
5 starsDave S
Date: 10/01/2024
Very easy to work with. Very friendly and helpful. Speaks in easy to understand language.Century Support Services, LLC
Date: 10/02/2024
Thank you for taking the time to send us your feedback, ****. We appreciate hearing directly from our clients that we are delivering an excellent experience. We look forward to our continued partnership.
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