Complaints

This profile includes complaints for Jim Shorkey Auto Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Jim Shorkey Kia

  12900 State Route 30 North Huntingdon, PA 15642-2585

  
• 

  Jim Shorkey Mitsubishi

  13339 State Route 30 North Huntingdon, PA 15642-1116

  
• 

  Jim Shorkey North Hills Chrysler Dodge Jeep Ram

  7670 Mcknight Rd Pittsburgh, PA 15237-3518

  
• 

  Jim Shorkey Kia Wexford

  10785 Perry Hwy Wexford, PA 15090

  
• 

  Jim Shorkey Auto Group

  5886 William Flynn Hwy Bakerstown, PA 15007

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had a 2017 chrysler pacifica towed to jim shorkey north hills for a transmission problem. Received a call next day telling us that air conditioner compressor was fried. The service advisor told me they had driven the van. When i started to question the air conditioner compressor was the problem. I did not agree with their diagnosis, with driving van when issued occurred the van wasn't driveable. So i paid their diagnostic fee of 175.48. Had the van towed to another chrysler dealership, to where in fact was diagnosis as a bad torque converter to which is part of transmission.

  Business Response

  Date: 06/30/2023

  We are so sorry to hear you are having trouble however after reviewing this complaint we have attached the invoice which shows that there were no transmission codes present at the time of your appointment. Also our technician was in the vehicle with your son and verified how the vehicle was shaking and screeching because the air conditioning  would not come on in drive or reverse. Your son agreed with us that the ac compressor needed addressed. That’s why we recommended that the ac compressor first and then you decided to tow it out . However before you left and before we started you signed our repair order that states . By signing below you acknowledge that you were notified or and authorized the dealership to perform the services/repairs itemized in this invoice and that you received or had the opportunity to inspect any replaced parts as requested by you. The vehicle is being returned to you in exchange for your payment of the amount due.   Again we are sorry that you are having trouble but we did diagnose the  vehicle as requested and will be standing by our agreement we had with you as the consumer.

  Customer Answer

  Date: 07/03/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  ***** *******

• Initial Complaint

  Date:05/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When think have given Jim Shorkey Mitsubishi a good review on Sell Service verses their Service Department good luck with that. So, I’ve Purchased a 3-month Warranty when I traded my car in for a 2017 Outlander Sport on February 27th 2023. I called on May 18th, 2023 to reschedule a Service Appointment missed on April 07th 2023 regarding the Fuel Gage and Idling Issue, before The Three Months Warranty Expires. I was told by the Services Department scheduling the only opening is on the May 30th, 2023 at 8:00 am. I get there was told by the Service Department they can’t honor my Three-Month Warranty due to expired on May 27th, 2023, which is a Saturday, and The Service Department doesn’t work on Saturday I was told. So why didn’t they explain or ask if the Car can be brough in before the Warranty Expires. Purpose of Schedule the Appointment was getting the issues resolved while Vehicle is under Warranty. Sad Business Again with Jim Shorkey Mitsubishi Again. Just when you though and under the impression that they got better with Sales and Service.

  Business Response

  Date: 05/30/2023

  Our Service Manager, Tim K***** has spoken with the customer and has him scheduled for service on 6/9/23. Tim has waved the diagnostic fee and will work with him on any repairs needed.

• Initial Complaint

  Date:05/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a brand new 2024 Silverado HD earlier this month. Two days after purchasing the vehicle i had running boards put on. After leaving the shop I noticed two new gouges in my dashboard. It was definitely done by the service workers. I called after getting home and sure enough the woman that answered didn’t care. Went in the next day and it’s clear they’ll tell you what you want to hear until it’s time for something to really be done. I complained to one of the salesman, of course he’s going to deny that one of their employees would ever do such a thing. Then another salesman tells me he’ll have his interior guy look at it like one would even want them to touch your vehicle again after the fact. It’s simple, i bought a 60000 dollar truck. You damaged it. Give me a replacement piece to have someone put it in, or write me a check for the part.

  Business Response

  Date: 06/27/2023

  ***** *********
  
  Let me first start with saying that when something like this happens, it is unfortunate for everyone involved. I can not say how your vehicle was damaged. From what I can see from our cameras it did not happen that day. The damage was on the passenger side of the dash area. No employee was in your vehicle on the passenger side. We do have cameras on the inside and outside of the dealership. I can watch your vehicle come into the service drive, leave the service drive, and enter the building where the tech worked on your vehicle. The vehicle got lifted in the air to have your running boards installed, lowered to have the tonneau cover installed. After the installation were completed, the vehicle was backed out and returned to you. I have a copy of the invoice from the repairs at Weimann’s. I would like to reimburse you for the amount on the invoice.

• Initial Complaint

  Date:05/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see Attached document
  Click here to Get the File - use the Password: 18C77604
  https://bluecomplaints.bbb.org/attachment/?c=20064750

• Initial Complaint

  Date:04/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2017 Jeep Grand Cherokee from Jim Shorkey's salesman Lemont M***** (my nephew), after I was in an accident in my previous vehicle on March 1, 2021. I filled out all of the paperwork and got the car financed through Ally. I needed to get my car inspected this year and found out that I could not get it registered in Pennsylvania because it was already registered in Michigan. I have never lived in Michigan and do not know how the vehicle got registered there. I went Jim Shorkey back in February 2023, three different times and made several phone calls to find out if there was a mistake or something, they basically said "that is your truck, and they did not know how they could help me". Since February I have contacted everyone involved including my finance company, to no avail. I called Michigan DMV and they said to contact the dealer you purchased the vehicle from to find out how the vehicle got registered in Michigan, because they filed the registration paperwork. I am paying $612.00 every month and auto insurance for a vehicle the City of Pittsburgh police recommended that I do not move until the problem is rectified. I have my paperwork from Jim Shorkey. I checked the VIN on Michigan's website and it came up. Please help me find out what is going on and if Jim Shorkey just simply made a mistake when they registered the vehicle initially.

  Business Response

  Date: 04/19/2023

  So we had the vehicle registered in PA when the vehicle was purchased here originally. Somehow, it was registered in Michigan. We don’t know how that could have happened, as we are unable to register a car in another state. The Michigan DMV is not cooperative when we call. They tell us the client must call. We have made calls to try to assist the client. We don’t have any other options to assist the client.
  
  
  
  

  Customer Answer

  Date: 04/19/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  

   They are the ones who completed all of the paperwork to register my vehicle on March 1, 2021, when my nephew, Lemont M*****,  brought me the vehicle. I am attaching information I received from the Kelley Blue Book, regarding the registration. The vehicle was registered in Michigan on May 20, 2021. I was ill at that time, because I had been in a car accident,  that is why I needed a vehicle. Originally, I thought that Lemont was just giving me a rental until I signed the paperwork that he provided, when he dropped the car off at my house. 
  

  
  Jim Shorkey must have registered the vehicle in Michigan, instead of Pennsylvania, and they are not taking responsibility. The first time I went to get the car registered and inspected in February, 2023, almost a year later is when the problems started. I could not register it. I think AAA told me the car is already registered in Michigan. I went to Jim Shorkey to find out what was wrong and they told me they don't know what I did, I had the vehicle and that there is nothing that they can do. I have been making payments on the vehicle and paying insurance for a vehicle that I cannot drive.  The Michigan DOT and AAA told me to go back to the dealer and I did, to no avail. Michigan DOT told me to do a search of the vehicle and I did, I attached that document. 

  Regards,
  

  
  
  
  ****** ******

  Customer Answer

  Date: 05/05/2023

  On Wednesday, May 4, 2023, I spoke with Lena, from the Michigan Secretary of State and they found out that the 2017 Jeep was being rep[ossed in Michigan, as I was purchasing it. Jim Shorkey sold me a vehicle that was on the repossession list. Jim Shorkey, apparently did not do a title search before they sold me the vehicle. I have been in touch with someone from Jim Shorkey after they received my BBB Complaint. I want to continue with my complaint because I have not been able to use my vehicle that I make payments on every month. I have incurred expenses trying to get back and forth to dialysis three times per week. I had to pay people to shop for my daycare business. I want compensation from one of these corporations. Also, Jim Shorkey should be doing more to protect their customers. 
  
  I am waiting to retrieve information regarding the actual information on how to register my vehicle, so that I can relieve some of the stress that this issue has caused my business, my family, and I. 
  
  Sincerely,
  
  *** ******

  Customer Answer

  Date: 05/08/2023

  Thank you for all of your help and assistance. I finally got my vehicle problem corrected, thank you to the Michigan Secretary of State's office. I am still not satisfied with this complaint, because I was out of money not being able to drive my vehicle. Jim Shorkey made the mistakes and should pay my expenses. I am looking forward to any response that they submitted.
  
  Thank you,
  
  ****** ******

  Business Response

  Date: 05/10/2023

  I, Erich S************* the General Manager spoke with **** *****r on Thursday May 5th.  Of course I sympathize with her situation and in my 17 years have never seen anything like this.  We fully executed our responsibilities the month that we sold the vehicle and our agreement with **** *****r.  The state of PA would have never issued a registration or a title to ALLy bank if there was a hold on the vehicle.  We did have a PAA document ran the day of the deal and it was clear.  That is really beside the point, because the action in Michigan was done 2 months after we already had the vehicle registered.  This is on the department in Michigan and the originating “repo” claim if there was one.  After my discussion with **** *****r, we did everything we could to help her.  Prior to our discussion and during our discussion, it was made clear that there was nothing that we could do in this situation.  It was nothing that we did wrong, it was the State of Michigan registering it to another dealer 2 months after we did in PA.  They did not do their search to see it was now a PA title and registered to an owner.  We have no rights as a dealer to go over turn a Michigan error in what they were doing.   It had to be reversed from Michigan.  PAA even told us that they could not do anything, that Michigan DOT had to unwind the mess up first. 
  
  Once it was cleared, we bent over backwards to help **** *****r.  She called me back on the 5th and the Secretatry of state reversed Michigan’s mess up.  That is what had to be done for anything to happen.  We were powerless to a mistake made 2 months after the deal was completed by another state.  So as soon as **** *****r called me, even though not our fault… I authorized my title clerk to pay for and register her vehicle with PAA on Thursday night.  I then got her into the service shop to get the inspection done the next morning.
  
  I am glad this is resolved for **** *****r and I believe if she is seeking compensation, she would have to go after the state of Michigan for registering a vehicle 2 months after they had no right to register.  I understand it was an inconvenience and feel for the customer on that end.  I am glad It is resolved and am glad it is concluded. 

  Customer Answer

  Date: 05/11/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  ****** ******

• Initial Complaint

  Date:04/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a car in February 2023 from this Dealer in PA. I live in Ohio so I had to wait a few weeks for them to send me a packet to get my title and plates. They sent a check written out to the clerk of courts, but it was 564.00 short making that my responsibility. There were also a fe bogus charges that the clerk of courts alerted me to. I called the dealership to explain but BOTH the salespeople I worked with "no longer worked there". I asked to speak with the GM. I left at least 11 messages for him over the course of 3 weeks. He finally called me back yesterday and said its not his problem. This is only an estimate and I am responsible for the differance. Now I would understand if it was 100 bucks but 564 is serious money. We are in the the tri state area of OH, PA and WVA so I know they have sold plenty of cars to Ohio residents. To me this was just a shady way of doing business. This business has several dealerships even one in Ohio so I don't believe this was a mistake. This is wrong-not a good business practice and the GM was very condescending and rude to me as well. I asked if they could please cover the difference and he refused.

  Business Response

  Date: 04/11/2023

  We do an estimated tax breakdown for out-of-state deals. We have customers sign an estimated tax sheet. It clearly states that this is an estimate and we're not responsible for the difference in taxes. 

   

  Thanks

  Customer Answer

  Date: 04/11/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  

   

  Good morning,
  
  I do not accept the answer I received from Jim Shorkey auto group. They stated that I signed a paper that the taxes were an estimate and I would be responsible for the differance. I did sign a paper that stated that. It was a paper hidden in with 20 other papers I signed and it was not even explained to me at all. But even so-an estimate can be off by a few dollars but not by 564 dollars!  This particular auto group has many locations-even one in Ohio. They should absolutely know-without question what all fees are charged . They deal with the entire tri state area of PA, OH and WVA. They should be able to "estimate" better than that. At the columbiana county  clerk of courts title department I had 2 separate employees tell me that is not normal and all they had to do was call. They also pointed out a few charges that were charged to me that shouldn't have been. The 2 sales people I worked with to buy my car "no longer work there" which I found to be very shady. I feel this was a sneaky way to save themselves money and it is extremely bad business. The fact that they would not even return my calls for 3 weeks is so unprofessional! I would expect so much more out of a supposedly "reputable" business that is so large. I'm very disappointed .
  
  
  thank you,
  
  *** ****
  
  

   

  
  
  
  
  

• Initial Complaint

  Date:03/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a Kia Soul from Jim Shorkey about 5 years ago and a month ago the engine died and I had to have the car towed to the dealer. I have been patiently waiting for them to fix the engine under the extended warranty. When I called last week for an update they told me that there are no engines in the country or do they know when there will be. I have asked for a loaner to hold me over and was told there are none available.
  
  When I protested about the delay and what it was costing me in time and money the service manager told me he did me a favor by allowing me to have the car brought to him. When I asked to speak to their district manager, he told me the district manager is "not customer facing".
  
  Please help.

  Business Response

  Date: 03/20/2023

  *** ************** vehicle was at dealer in South Hills Kia waiting for a diagnostic test to be done. She reached out to us to see if there is anything we could do to help because South Hills Kia was telling her it was going to be at least 3 weeks before they would be able to get the vehicle looked at. *** ************ reached out to Service Manager here and we told her to use her service contract to have the vehicle towed here that we would try and help her get the vehicle in sooner. The vehicle showed up on 2/16/2023 and we had the vehicle diagnosed for the her within 2 days.
  
  Kia had a recall for her vehicle for an engine repair. However, there is a prerequisite to be eligible for the warranty extension. Which was a software update that was released prior. *** ************ did not have this update done so she was not eligible for the warranty extension. However, she did purchase a Certified Pre-owned vehicle. Which comes with an extended warranty for Powertrain until 10 yrs 100,000 miles from in service date. This contract is through a company called Fidelity. We then reported the claim for her and were able to get the engine approved. However, there is a maximum of 10 days of rental with this contract.
  
  We ordered the engine after it was authorized on 02/21/2023 we put in an emergency request with Kia to try and get the part here ASAP since there was none in the country. It was approved on 02/24/2023. As of 3/20/2023 there is now an ETA of 4/01/2023 for the part to be delivered. Unfortunately, the dealership does not have any loaner vehicles available and we offered to get the customer a vehicle through Enterprise at a discounted rate.
  
  Customer was also requesting to speak to District Parts and Service manager. I advised her that he is a non customer facing employee and if she had any concerns that she would need to start a case with Kia consumer Affairs and they can escalate the case to the proper employee.
  

• Initial Complaint

  Date:03/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a 2017 Lincoln mkx from them in may while the dealership was north hills Toyota. 3 days after I bought it the engine light came on and I called them and I was told not to worry about it bc these cars did that. So I didn’t worry bc a professional told me not to. Now I went to have it inspected and they told me that the manifolds are bad and it would cost 3900. To fix it, after asking them to take responsibility they told me that that’s a wearable part. Too bad.

  Business Response

  Date: 03/20/2023

  CUSTOMER CAME IN FOR A STATE INSPECTION & THE CHECK ENGINE LIGHT WAS ON.  I TOLD HER WE HAD TO RUN A DIAGNOSTIC.  SHE SAID AFTER SHE BOUGHT THE CAR A YEAR AGO THE CHECK ENGINE LIGHT WAS ON & SOMEONE TOLD HER IT WAS AN OXYGEN SENSOR CODE & THAT WAS NORMAL.  SH ACCEPTED THAT ANSWER & NEVER CAME TO THE SERVICE DEPT FOR A PROPER DIAGNOS & REPAIR.  WE SCANNED FOR CODES, FOUND CODES INDICATING THE CAT CONVERTS IN THE MANIFOLDS ARE FAILING AND SHE DECLINED THE REPAIRS AT THIS TIME.  CODES WERE NOT FOR THE O2 SENSORS AS SHE INDICATED TO ME.
  
  

• Initial Complaint

  Date:02/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a brand new 2022 jeep grand Cherokee less than a year ago. My navigation system is not working and now my radio is going in and out. I had it serviced a month ago. They are telling me that Chrysler is aware of the problem and won’t let them put a new one in my vehicle. The update for the issue was supposed to be sent out the beginning of last year. However it has never been sent out to remedy the problem and Chrysler won’t let them put a new one in my care. They can’t tell me when it will be fixed. How can they sell me a new car without a disclaimer on the problem. Now they are telling me it should be fixed by the end of the year. How is this right for a consumer. I am hoping you can help me. Thank you *** ********

  Business Response

  Date: 03/07/2023

  Unfortunately we have many customers with the same make and model that have the same issue. Chrysler has opened up a star case which is engineering information on this particular issue. Chrylser does not allow us to share this information with the customer, or I would gladly send this over. We can only share this information verbally. The update for this concern was originally supposed to come out last year in the March. This update has since been pushed back and we have not been given a reason as to why. I know this is frustrating to the customer, but since it is not a safety issue Chrysler will not act on pushing this update. They also state in the Star case not to replace the radio for this concern and they will not pay the claim. Our goal is to take care of our customers and have a great service experience every time they are in for service. Chrysler makes this very hard sometimes and this falls back on the dealership and our customers.
  
  
  Wes H*****
  Service Manager
  Jim Shorkey Auto Group
  ************************
  ************ **** ****

• Initial Complaint

  Date:12/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a 2020 Jeep Wrangler in July 2022. I was sold a certified pre-owed Jeep that I was told had a clean car fax. It had paint bubbled up and they sold me an extended warranty that they said would cover the bubbled paint under corrosion. The next day after buying it I noticed a Crack in the tailgate and a huge dent behind spare tire,broken visor, and broken rear head rest. I called and stated I wanted my money back. They sold me this certified Jeep that they said passed all the criteria. They didn't want to lose the sale so agreed to replace tailgate and at that time to repaint the original bubbled paint that was discussed. My Jeep has been at the dealership for over three months. They replaced and finished the tailgate,, but then they refused to fix the bubbled paint. They then painted it without my knowledge and would not do it the correct way. They were asked to give me a written letter that the Jeep was painted according to Jeep warranty standards because the second location they took it to is owned by Jim Shorkeys. The original place that replaced and painted tailgate said he refused to paint the Jeep like Shorkeys requested because they weren't doing it the right way. MY Jeep was taken to the second location where it was painted. I finally was told they had the work guarantee and was told to come pick up and return their loaner. I REFUSED to take the Jeep because it had visible chips in paint and paint was flacking off with my finger. I have filed complaints with Chrysler and Jeep and also hired a lawyer to deal with the issues. I have not heard from, them in over a week. I have asked over 3 times for my money back. I am paying $750/month for a Jeep I haven had! They just keep lying and hoping I will go away. PLEASE HELP ME!
  Sincerely,
  ******** ***** ********** ********************

  Business Response

  Date: 01/02/2023

   We are currently working through her attorney to address her concerns with the vehicle. The vehicle is in the process of being finished up to return to her. 

  Jed Michael
  General Operations Manager