Complaints

This profile includes complaints for Jim Shorkey Auto Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Jim Shorkey Kia

  12900 State Route 30 North Huntingdon, PA 15642-2585

  
• 

  Jim Shorkey Mitsubishi

  13339 State Route 30 North Huntingdon, PA 15642-1116

  
• 

  Jim Shorkey North Hills Chrysler Dodge Jeep Ram

  7670 Mcknight Rd Pittsburgh, PA 15237-3518

  
• 

  Jim Shorkey Kia Wexford

  10785 Perry Hwy Wexford, PA 15090

  
• 

  Jim Shorkey Auto Group

  5886 William Flynn Hwy Bakerstown, PA 15007

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/24/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 15, 2022, we had service done at Jim Shorkey Mitsubishi in Uniontown Pa. They replaced a wheel hub and charged me $523.47 for parts and labor. According to Warranty Forever which is a drive train only warranty. This was given to us when we purchased the vehicle. This warranty starts after the vehicle hits 100,000 miles. The warranty states that the axil hub is covered under this warranty and is part of the drive train. They said they would not cover this because we had a lapse in our service which had to do with an oil change. Our records indicate we had every oil changed or service done on time within the mileage and months. I spoke with Len at Uniontown office and they were suppose to get back to me on 12/22/22 and I have not heard back from them. This is our first claim under this warranty and they are trying to get out of it . Now my fear is if something seriously would go wrong, they would not cover it. This was there big selling point back in 2015. This is why we purchased the vehicle. We just want them to buy back the warranty and we will not have to deal with them again.

  Business Response

  Date: 12/26/2022

  To Whom is may concern: Jim Shorkey Mitsubishi Uniontown did not deny *** ***** ******** claim for warranty repairs, NWAN Inc. Holding the WARRANTY FOREVER contract denied the claim. Due to the following reasons, *** ***** ****** went 7 months and 19 days between oil changes. 7/29/2016-5/18/2017 and 7 months and 22 days 10/22/2018-6/13/2019. As per the contract that *** ***** ****** signed and submitted is outside of the parameters of the contract. Contract states Oil changes must be performed every 6 months or 7500 miles with a 1000 mile or 1 month grace period. Mitsubishi states in its owner's manual that Oil changes are to be performed every 6 months of 7500 miles which ever would come first. Jim Shorkey Mitsubishi submitted a claim to WARRANTY FOREVER on the behalf on *** ***** ******, Jim Shorkey Mitsubishi does not approve or deny these claims. 
  
  
  MARK M******
  SERVICE MANAGER
  JIM SHORKEY AUTO GROUP
  ************ **** ****

  Customer Answer

  Date: 12/27/2022

  Better Business Bureau:

  
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  ***** ******

  In the contract it says if the vehicle is using a synthetic oil or synthetic oil blend, you must have your vehicle serviced every 12 months or 10,000 miles. This vehicle does you the synthetic oil. And my next question to Shorkey is what does a wheel hub have to do with the oil being changed….. 

  ***** ******

  Business Response

  Date: 12/29/2022

  As per Warranty Forever section 4 sub section B 2 the Manufacture does require a specific time and mileage. ** ****** should refer to his 2015 Warranty and Maintenance Manual page 41 schedule 2 which requires engine oil and filter replacement every 7500 miles or 6 months. 
  Any additional complaints should be directed to Warranty Forever at 800-810-8458 because they are the warranty administrator and have denied his claim based on his not following the contractual requirements. 
  
  Todd H******
  General Manager
  

  Customer Answer

  Date: 12/29/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  ***** ******

  The contract they gave said 12 months and 10,000 for the synthetic oil. Also, when I called the warranty company Jim Shorkey failed to give them all the records of our oil change. 

• Initial Complaint

  Date:12/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2016 jeep wrangler back in june of 2022, it was my dream car till a month later it was a nightmare. started hearing noises that got louder i have been pushed between the Mitsubishi dealership where I bought it at and the jeep dealership like a circus. They did over 6,000$ worth of repairs and it is still having problems they had my car for over a month working on it and about 2 days after i got it back problems started up again. i have left voicemails and never received calls back. I belive they know they messed up and sold me a piece of crap car and that is why i’m being shoved back and forth between dealerships. I was also told there was never a jeep used car check done to it by the Chrysler store and they didn’t under stand why. Just 2 days ago they told me they couldn’t get me in for 2 weeks and my car was safe to drive tho so i went and drove it for my daughters apt and my car lost all traction and light and traction control came on. when i called them nobody had answers for me on why my car was doing this and still no earlier apt

  Business Response

  Date: 01/05/2023

  ***** visited our North Hills CDJR Service center on Monday, December 26th, 2022 where repairs were made (please see attached). According to the Service manager at this location she had a wheel sensor replaced to fix the issue she was having with a clunking noise. She left satisfied and since then we have not heard back from her. I hope this resolves her issue. Thank you!

• Initial Complaint

  Date:12/15/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i found the truck i have been wanting to get for a while, the price was right. $19500. i found it early in the morning and called the dealer when they first opened. the truck was available, i knew it wouldn't last long, after a couple questions about condition, i said i would take it. so i filled out a online application for financing. after about 20 min the salesman called and asked how much i wanted to put down i told him 3,000. then about another 20 min i was told by the salesman through a text "we got the loan approved, how would u like to proceed". i was working on getting a rental car to make the 4 hour trip today to get my truck. i called to see how they wanted the down payment and to see what insurance info they needed, when i heard my salesman saying i have him on the phone. then the sales manager came onto the phone telling me they had a customer on the lot. and if he decides not to buy the truck he would call me back. i told him i already purchased the truck. he replied "we have someone on the lot looking right now" i started the purchase 1.5 hours ago. i reached out 1 hour later to be told "sir it's Sold to the person that was here in the store! then i sent him a picture of there online add that says "online car buying fast and easy" "save time shop online" "receive personalized payment" "pickup or delivery" and then i sent him a copy of my transunion credit report getting pulled. his response and i qoute " you were the 12th client on the truck.. out of 18. we will keep you updated if we get something similar in" of which i responded. do you always pull a credit report on the 12th out of 18 people wanting to buy a vehicle. No response.

  Business Response

  Date: 12/19/2022

  We had a truck that received multiple inquiries within the short time it was available online. ***** informed us he was from Ohio, and wanted to to see if he could get approved for financing on the truck since it was a 2007 with high mileage before making the trip. We informed him we can do that for him but the truck might not be available due to the high interest in it. We got the customer approved but we had a client walk in during the time to look at the truck. We informed the customer he is approved, but someone is currently in the dealership looking at it. We informed ***** we will hold the truck for him if the sale did not go through. The truck did sell and we do not have a similar vehicle.  

• Initial Complaint

  Date:12/14/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a used certified vehicle from the dealership. Had to take it back for service 74 days later due to how poorly it was driving. The dealership made no effort to work with me to fix the problem because it had barely passed the 3,000 warranty threshold. The only solutions was to trade it back in or pay them nearly $3,000 to get the vehicle to run better, including fixing a broken motor mount. Hard to understand how a "Certified" vehicle that was only 4 years old with 80K miles already had a broken motor mount and other maintenance related issue that somehow wasn't identified when they "Certified" the vehicle. I feel they should do a better job standing behind what they sell. They also did a poor job communicating with me. I dropped the vehicle off at the service department on Monday night, however, when I didn't agree to pay them $3,000 they didn't call me back with a resolution until Wednesday afternoon after leaving multiple messages.

  Business Response

  Date: 12/15/2022

  Hello , Im sorry your having trouble however after reviewing your service file from your recent visit we had only made recommendations to you . The motor mounts were not broken just deemed to have excessive play causing noise. Also it looks like you were offered a further extended warranty when you purchased the vehicle but declined it. We always make sure our customers have a safe and reliable vehicle when they purchase from us and offer extended warranty's so that they may have peace of mind when buying a used vehicle. If you would like to go forward with the recommended service items please let us know . 
  Thank you 

• Initial Complaint

  Date:12/12/2022

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told that if I wanted to buy the car, it would be mandatory to pay for a $1500 interior care package, which i did not want. They also told me it was only recently required due to vehicle shortages. This should not be forced on consumers and I feel this is a bad practice. Another dealer had a similar markup but was categorized as a market adjustment and was willing to work with me on the price and also explained that the markup was due to vehicle shortages. Jim Shorkeys' sales manager also told me if I wanted to custom order, I would need to still pay the same markup and package.

• Initial Complaint

  Date:12/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They treat women terribly at this location. Never have I had men talk to me the way service has. My transmission went on my brand new vehicle at 2,500 miles. At first it was oh no absolutely no loaner car don’t know what to tell you. I reached out to who sold me the car and magically they had a loaner for me the next day? Had my car for a month.. finally get it back to notice they didn’t secure a cover under the vehicle and it was hanging down. I was traveling to NY 8 hours away and needed this fixed, I didn’t want to be on the highway with something hanging down from the bottom of my vehicle. No call back from them to fix it. I called 4 times everyone said we have to call you back. THEN I find out they told Chrysler I REFUSED to rerun the loaner for a week???? Lying isn’t something I take lightly because let’s be honest here.. service called late afternoon and I had it back the very next day - which they said was no problem. So instead of fixing things with decency they lie on their customers who spent thousands of dollars to help keep them in business. Defamation of character is not something I take lightly.

  Business Response

  Date: 01/06/2023

  Jon worked with ***** and gave her a loaner as soon as possible. She had a torque convertor failure on a brand new vehicle, but torque convertors were not available at the time, so Chrysler approved a transmission unit. We had to wait 26 says for it to arrive to us at which time we installed it within an additional 2.5 days. She returned the loaner we provided her with no fuel, but we did not charge her as our policy normally is to do so. She then was upset that we did not fill her car up with gas when it arrived to us empty. We never talked negatively about her to Chrysler, and as she mentioned, she came to pick the car up as soon as we called her and told her it was done, so we are unsure where the miscommunication was with that statement. Jon also mentioned that ***** was trying to get an extended warranty for free from Chrysler but they denied her. As a dealership and service center we tried doing everything in our power from our end to satisfy this customer. Thank you.

• Initial Complaint

  Date:12/01/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2021 Jeep Grand Cherokee with GAP coverage in July 2021. I traded the car in for a new vehicle on 11/2022. I have made numerous attempts to contact the finance department to get a refund for the unused portion of the GAP coverage. The finance director said she would have the paperwork emailed to me in 5 minutes. It has been 4 days and no one in the finance department or general manager will return my calls or send paperwork for me to sign.

  Business Response

  Date: 01/06/2023

   

  The GAP coverage was canceled on our end on December 2, 2022. We are currently waiting for it to process and be sent out."
  
  
  
  
  Jenee E****
  
  Digital Marketing Specialist

  Customer Answer

  Date: 01/06/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  The check was received and cashed.  
  
  
  
  Regards,
  
  
  
  **** ********

• Initial Complaint

  Date:11/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought used 2018 Murano 36k on it. Had fresh PA on it and the rear tires failed and front were low. Didn’t match the PA SI specs after using a tire gauge. They agreed to do rears and admitted fault and I have to buy front. Before even leaving the hatch does not work they would not look at that day but are making me come back and we owed repair. On way home anti collision light came on steady and was told I bought as is and sorry we can’t help you. I said I have not even made it home yet from purchasing it. I emailed them about the issue and asked about turning it back in. They ignored my request and had sale call me and said they would do a courtesy and diagnose is but I must pay for any repairs to the anti collision since it’s as is. So in under 2 miles of owning it malfunctions and I am told too bad. The wiper blades to not clear the windshield and somehow they passed pa s/i as well. They also said the best rate they could find me was 7.99% even though credit was 825. I questioned and was told well rates are high. 2 days ago I went to Bowser and traded in my other car and funny thing is they got me 5.39% because my credit is so good. Sure they will say well you didn’t have to buy it but we as consumers trust what we are told. I trusted and thought they were honest and were concerned about their reputation. Also the car had less than 1/4 tank of gas and in all of my purchases and it’s been more that 40 cars I have never not had a full tank. I was told they are cheap here haha. I have not driven this car much as I can’t get into the hatch and am afraid to let my wife or 17 year old son drive it with the anti collision malfunction. Would have been nice to at least make it home the day I purchased it.

  Business Response

  Date: 11/29/2022

  I apologize to ***  ********** also I will be putting in a check request to reimburse him for the 2 tires he paid for.  He was charged $425 in the deal, so I will reimburse that to him.  Also, his parts are ordered to repair the tailgate, those should be in over the next few days.  We will call him to schedule it, at that time we will look at the anti-collision light.  When he is here on Saturday we unable to look at for him.  On Saturdays we have limited staff.  He did tell me that he understood.  Also, he will not be charged for the repairs to the tailgate and anti-collision light.  When we do get him scheduled for the repairs we will take care of the wiper blades and fill the car up with gas.  Our store policy is a full tank on new cars, 1’2 tank on CPO preowned and ¼ tank on all other used cars.  As for the interest rate, not all dealers used the same banks so that is where a difference in the rates could be.  Unfortunately, I can not change what is already done and signed out in a contract.  I was not involved in the transaction of the deal and was not made aware of the issues until I met *** ********* on Saturday.  Bill E***** was the General Manager at that time and he would have been made aware of the situation.  As the new General Manager, I would like to apologize for everything that has happened and I am trying to make things right.  I will get the check request processed and have it mailed to him. 

• Initial Complaint

  Date:11/24/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a used Jeep Commander. Right away the Catalytic converter failed. the oil in the car was a half gallon over filled, the transmission fluid was empty. it's been leaking Oil from somewhere but I can't find it. Thr front drive shaft failed, now it sounds like the rear pinion bearing is failing.
  
  they supposedly did all sorts of work on the car, but this thing isn't even road worthy. It was advertised as roadworthy whenever I bought it.

  Business Response

  Date: 11/29/2022

  We appreciate your feedback and apologize for the hardship you have experienced because of the vehicle.  You did fail to mention in your complaint that when the catalytic converter went after you purchased the vehicle AS IS, that we spent $1,624.81 as an act of Goodwill to replace it for you.  Our service manager, Bob, spoke with you yesterday regarding your complaints, and you advised us that you were going to have “your mechanic” check the Jeep out today and let us know what he says.  At that point, we will decide if we will provide any additional goodwill help.  We do apologize for the inconvenience, but unfortunately with a 17-year-old vehicle with over 166,000 miles, some problems do occur.
  

  Customer Answer

  Date: 11/29/2022

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  'm rejecting their response due to a few details in their written response.  The first is about the "courtesy" of replacing the Catalytic converter.  It wasn't an act of good will to replace the Catalytic converter, whenever I bought the car I asked about the catalytic converter specifically and was told there were no problems with it. I drove only twenty miles down the road whenever it came on.  so "As Is" would mean that the Catalytic converter was fine and that the car was road worthy since you just inspected it and put PA inspection Stickers on it.  
  

  I'm not sure how it passed inspection with the front drive shaft in the condition that it was in, but to be fair I didn't ask for it to be replaced.  I only asked if they could look at what was causing the noise coming from under the car causing the vibration, and to look at what was leaking fluid.  They said and I quote " the fluid was residual fluid and that the noises where normal".  Dripping fluid weeks after being serviced is not normal, and bad drive shafts are not normal wear and tear.  It's no courtesy at all to misinform a customer about serious and dangerous issues with their car, dismissing them as "normal".  
  
  it's also not a courtesy to sell a person a $7,000 car that doesn't run.
  Jim Shorkey failed to mention that they had to "let go" some service technicians due to their performance, at least that's what I was told by Bob.
  "My mechanic"  is a trained and skilled mechanic who ironically I believe worked for Jim Shorkey during his career and specifically on Chrysler and Dodge vehicles.  His expertise will surely be fitting for the job.
  One final note, this whole " well its 17 years old" stuff is ludicrous.  Right now I'm driving a 2005 Honda pilot with 220,000 miles on it.  it drives just fine.  I'd like to think a car one year younger and with 60,000 less miles on it could do the same.
  I'm not asking for the world here.  I paid for a car that runs and that's all I want this car to do.  If you truly stand by your word and your vehicles then lay off the passive aggressive nonsense and let's resolve these issues so that we can move on with our lives.

   

  Regards,
  

  ***** ********

• Initial Complaint

  Date:11/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a ram 1500 classic on 7/9/22, that was advertised on the dealership website as having 20,700mi and being priced accordingly. After purchase I realized that there was actually 32,100mi on the truck and all paper work was incorrect. When attempting to rectify the situation they stated they would “update my paperwork”. When I said this would not be enough and that I wanted compensated for this issue, they negotiated the installation of a hard cover for the truck bed. They then spent a month ordering a hardcover which inevitably we found out wasn’t even an option for my model. When they first attempted to install the wrong cover they cut 4 large holes in my bed liner with a grinding tool in their service shop. After discovering that they could only offer me a soft cover they were confronted with the damage done to my truck bed liner. They have since refused to fix this issue and this has resulted in water leaks damaging my cargo in the bed. They not only falsely advertised my vehicle and sold it as such but in the wake have damaged my truck and will not fix it. The warranties I was sold have diminished instantly and the value of my truck has decreased due to their negligence and fraud.

  Business Response

  Date: 01/05/2023

  I have spoken to this customer on 3 separate occasions. The last time we spoke he was in the process of moving to Texas, but we came to an agreement that we would pay for half of a spray-on bedliner as a resolution to this situation. I asked him to please send me the invoice once he the installation completed and we would take care of half of the balance for him. He agreed to do so, however to date, we have not received an invoice or heard back from him again. We are still more than willing to do this, however we need the invoice from the customer to do so. 
  
  
  Thanks!
  
  
  Jordan B******
  
  Digital Marketing Specialist

  Customer Answer

  Date: 01/06/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  To date i have never spoken to Jordan B****** on any occasion, i have been working with Dustin M***** and Matthew D*** exclusively at the Jim Shorkey Dealership. It was agreed that when i submitted the invoice for a new bed liner in Augusta GA,  to Dustin and Matthew, from North Augusta Customs on December 12, 2022 that this would be paid in full by Jim Shorkey North Hills and this would be resolved. They however did not approve the invoice in time for the holiday, at which time i left for a christmas family vacation before moving to Texas. This was documented in a phone call to them on December 20, 2022. After the family vacation I arrived in Texas the evening of January 2, 2023 and began looking for a new bed liner installer. At no point did i ever agree with Jordan B******, or anyone at the dealership, that i would be having only half of this paid or having it paid after completion. It was always agreed that Jim Shorkey would pay it in full, this is confirmed by the company handling the complaint for the manufacture which stated they have recorded phone conversations with the dealership where they take full responsibility and will be paying in full for this up front. I have been working with my case manager Brittany (************** The only point of truth in the reply received from Jordan is that i moved to Texas, outside of that none of what was listed in that response happened and has no factual basis. 
  
  
  
  Regards,
  
  
  
  **** *****

  Business Response

  Date: 01/06/2023

  Hello!
  
  Jordan B****** was the person that submitted the response. The came directly from the service manager at our North Hills CDJR location.