Complaints

This profile includes complaints for Jim Shorkey Auto Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Jim Shorkey Kia

  12900 State Route 30 North Huntingdon, PA 15642-2585

  
• 

  Jim Shorkey Mitsubishi

  13339 State Route 30 North Huntingdon, PA 15642-1116

  
• 

  Jim Shorkey North Hills Chrysler Dodge Jeep Ram

  7670 Mcknight Rd Pittsburgh, PA 15237-3518

  
• 

  Jim Shorkey Kia Wexford

  10785 Perry Hwy Wexford, PA 15090

  
• 

  Jim Shorkey Auto Group

  5886 William Flynn Hwy Bakerstown, PA 15007

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took my car in to see why the check engine light was on and they kept my vehicle for 6 days. They charged me $215.00 dollars for a diagnostic charge and never notified me I would be charged. When it was time to pick up my vehicle no one knew where my car was and it turned out it was at a different dealership. It was a hassle and a scam. They never informed me I would incur a diagnostic charge until after the fact. Very deceptive and unprofessional.

  Business Response

  Date: 04/22/2024

  I have attached all documents for ******** BBC complaint including the communication thread with the customer which will negate her concern/complaint right away. 
  She was well aware of the charges throughout the entire process. and came willing to pay after she had possession of the vehicle that she picked up from Subaru. 
  The work order was signed and paid for. She was provided with the complete report from Subaru. The service advisor attempted to utilize her extended warranty and verified and communicated that it had expired. 
  The only hiccup in the transaction was that the customer came to pick up her vehicle after hours and the service advisor that was facilitating the diagnostics was at Akron's Children's hospital with his newborn which led to a little confusion on the pickup portion of her vehicle which was overcome by the myself and the General Sales Manager. 
  
  Anymore details needed we are available.
  Thank you. 
  
  Bryian G***
  Service Manager

  Customer Answer

  Date: 04/22/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  I dispute the response. I was never notified I would be charged a diagnostic charge. Prior to leaving my vehicle I was never notified there would be a fee for diagnostic charges. After the fact, is when they informed me I would have to pay a fee for diagnostics. The service department was misleading. Further more they lack communication with their customers. Very disappointed. 

  
  
  
  Regards,
  
  
  
  ****** ********

• Initial Complaint

  Date:04/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2022 Dodge Charger for Jim Shorkey North Hills. I purchased an additional plan that I pay an extra $200 a month for that is supposed to cover interior and exterior damage such as dings dents and scratches. When I scheduled for service they told me that it is not covered and I feel betrayed to by their finance team who I feel lied to talk me into purchasing this upgrade. After expressing my dismay they agreed to fix the scratches this "one time" but are now ignoring my calls and web inquiries asking when is my car going to be serviced. I'm beyond frustrated and feel taken advantage of. I am still paying for this service currently how is that fair? I want a response from them and a repair I was promised and that I am paying for!!!!

  Business Response

  Date: 04/22/2024

  In regards to the Luxcare purchase made during the transaction of this vehicle, the purchase price was 1495 for the Luxcare protection and 5 year warranty that comes with it.  That affected the payment by $27 per month, not $200 per month.   It covers interior and exterior surfaces of the vehicle.  Seat tears, stains on seats, rips in the interior, bird dropping, paint delamination or anything else that can ruing the finish of the vehicle.  Physical damage such as dents and scratches are not covered by the luxcare product and never have been.  That is consider physical damage and an exterior protection will not cover actual physical inventory.   I am glad to hear our guys said they would help you out with your first issue and please call our service coordination at the main number and let them know Erich asked them to set an appointment with you for a Wed morning.   This is an act of goodwill to help out the customer, Luxcare is a product that is applied to the interior and exterior that can not be removed or cancelled. 

  Customer Answer

  Date: 04/22/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  ******** ******

• Initial Complaint

  Date:04/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Signed a lease on a new 2023 Jeep Grand Cherokee. The lease agreement was for 12k miles per year. I was reassured when signing it was for 12k per year. I have a picture of the 12k per year agreement. 60 days after signing and looking at the agreement on Ally’s website. The contract shows 10k per year at the higher monthly price I paid for 12k agreement. The dealership is willing to do nothing. Ally is not changing the agreement between me and and the dealership. I signed for a 12k mile lease and it was changed while signing.

  Business Response

  Date: 04/22/2024

  Upon looking into all the deal paperwork from the beginning, it looks that 10k miles per year was discussed the entire time.  From the initial deal worksheet that I attached showing the 10k miles per year disclosure, to the 2nd deal work sheet still showing 10k miles per year.  The customers signature is on both of those initial payment work sheets showing the 10k per year.  So looking back after the fact, I could not find anything from the start of negotiations showing 12k per year on any paperwork.  It looks like 10k per month was showing from initial numbers all the way through the signed bank contract.  There is no easy solution to the customer requesting to up their miles to 12k per year.  If 12k is put on for year it would put them at the end of the lease with a $1,200 over mileage service charge.  Again, everything on our end and disclosures on every piece of paper even prior to the bank contract shows 10,000 miles per year on the lease.  There is nothing we can do on our end to rectify good faith negotiations while disclosing the 10k per year at the agreed upon payment. 

  Customer Answer

  Date: 04/22/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  

  Everything I signed showed 12k lease. That’s not even my signature on the document you provided. I signed a hand written document from my salesman. It’s my fault for not having the lease printed before signing. The Finance manager assured me it was for 12k a year.
  

  One bad sale leads to many missed opportunities for your company.
  
  
  
  ******* *******

• Initial Complaint

  Date:04/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  bought vehicle after returning home was looking over vehicle noticed a body repair to roof that was not disclosed at time of sale the repair is inferior and will cause leakage problems on the future spoke w service manager he turned me over to used car manager who the told me general manager refuses to fix it ! they have also had my vehicle for 2 weeks while they decided not to fix it.

  Business Response

  Date: 04/15/2024

  We have been in contact with the customer and have agreed to complete the repairs for him as a courtesy and to make things right for him. The repairs will be scheduled for the near future according to our GSM, Bryan M******** who said he has personally been the one in contact with him. Thank you!

• Initial Complaint

  Date:03/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 2/10/2024 I bought a 2020 Kia Sportage from Jim Shorkey Kia Gainesville, GA for my son. The vehicle is certified pre-owned & is supposed to come with 2 sets of keys (fobs). We only received 1 fob & I was told that they would order a second fob & overnight it to my son along with a front license plate bracket because the car did not have one & in WI we’re required to have one. I was told they could title it in my son’s name only because that is how I wanted it & I paid cash for the car. My son finally received the title on 3/26/2024 & it is titled in both our names. It will cost $165 to have it retitled in his name only. They refused to give me a temp tag because they said my son was the owner & I wasn’t so I had to drive the car back to WI with no tags. They promised that my son would receive a front license plate bracket & a second fob. They also promised that they would reimburse my son for the programming of the fob. Not only have we not received a front license plate bracket or a second fob, the car was titled wrong. I have called the dealership back multiple times have been told different things each time I call & I have to talk to a different person each time because they are either transferred or let go. I have multiple other complaints against this dealership but at this time would like the title redone correctly, the second programmed fob & the front license plate bracket. I would not reccommend doing business with this company unless you want to be cheated, lied to & be extremely frustrated

  Business Response

  Date: 04/02/2024

  ******
  Thank you very much for taking the time to speak with me.  To recap our conversation, I am going to have my service manager send out an extra key (2nd key was not provided on a CPO unit) that will need to be programed at your local Kia dealership.  Please let us know what dealership you would like to have it taken to so we can make arrangements with them so we pay and your son does not have to if possible.  We are also going to send up a front license plate bracket (someone said back order for that part, but I will have my service manager verify).  These will be sent to *** ******** **** **** ** ******** ** ***** attention to your son.  The final issue we discussed regards the title.  The title was to be just in your sons name and it was in both.  It was agreed that it costs $165 to change that at your local DMV and I would pay $100 over that for your time once we receive the receipt.  I apologize for all the issues you have had regarding your purchase prior to my arrival.  At this point please feel free to use me for your direct contact on all of these issues going forward so I can assure you get taken care of quickly and promptly.  

  Customer Answer

  Date: 04/02/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and will accept this resolution as long as they fulfill what they have promised. 
  
  
  
  Regards,
  
  
  
  ***** *****

• Initial Complaint

  Date:03/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We recently purchased a new Kia from this dealership. We were charged and paid for a weather package that was to include Weather tech mats, nitrogen in the tires and mud flaps. We were told that "they do this for every new Kia we sell". We purchased a 2024 model and the mats do not fit properly. They are for a 2023 model. There were no mud flaps on the car either. We went back to the dealer who said they were going to refund some of the $579 charged because the mud flaps are not available yet. Neither are the Weather Tech mats but they insist we accept. No option as to whether or not you want the option! Then to insist that we just accept their statement that we are not entitled to a refund. Deceptive business practice to be sure. Insisting we accept wrong product that is ill fitting and possible trip/fall issue for us is unacceptable1

  Business Response

  Date: 03/28/2024

  To Whom It May Concern,
  
  I have attached the supporting documents in regard to *** ******** complaint.  I explained to M** ****** that we have been including Weather Tech floor mats, mud flaps and tire nitrogen in all the new cars we have sold since approximately January 2018 because they were our most requested accessories and that we have an addendum label on all of our new cars reflecting that. I also reviewed *** ******** paperwork with him via phone conversation and explained to him that he did not pay for the addendum items listed above, Page 2 is the factory invoice for the 2024 Niro Ev with an MSRP of $41,315 - our addendum add is $579 bringing the total price to $41,894. *** ******** Retail Order labeled page 1 shows his sale price of $40,433 (which is a discount from Jim Shorkey Uniontown Kia totaling $1,461), his extended service contract $2,060 with his acceptance listed on page 6, his rebate of $5,000, PA state sales tax $2,249.58, title, plate and doc fees in the amount of $687.90, cash down of $15000 bringing the total financed of $25430.48.
  M** ****** also received a home charger at no cost to him which is listed on the "We Owe" page 3 along with the weather techs also showing zero cost to him. I explained as a show of goodwill that I would send M** ****** a check for $174.37 for the mud flaps that were not available for his vehicle. As for his complaint that he received the wrong year Weather Tech mats, I have highlighted on pages 4 & 5 that model year 23 & 24 Niro EV's have the same part number for the mats. I explained to him that the mats sometimes come out of the box slightly deformed and that over time they normally relax to the correct shape and any issue with the production or fit of the mats are between him and Weather Tech. 

  Thank You,

  Todd H******
  General Manager
  Jim Shorkey Auto Group
  Uniontown Kia & Mitsubishi
  1050 Pittsburgh Rd
  Uniontown, PA 15401
  ************ *** ****
  ************ ***
  
  
  
  

  Customer Answer

  Date: 03/28/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  

  From: ****** ****** *********************
  Date: Thu, Mar 28, 2024 at 7:09?PM
  ******** ***********
  To: <[email protected]>
  
  The complaint doesn’t specify the issue. We made a deal with Jim Shorkey Kia of Uniontown for the purchase of a 2024 Niro EV. The vehicle was delivered to our home missing features included in the deal. Once discovered, I attempted several times for information and clarification about the situation with confusing results. Since part of a package the dealership includes was missing and we were unhappy with the poorly fitting floor mats included in said package, we believe that reimbursement is appropriate. We would forgo reimbursement however if the dealership would make it right and provide the correct product. They never offered this option. Instead, Todd H******* General Manager, looked at the ill fitting condition and insisted that they were correct. Weather Tech products, particularly their floor liners, are supposed to fit. They took the car to the garage and brought it back. The correct mud flaps are not yet available. A small refund was offered instead. I don’t know? We made a deal with them for a car. It was delivered missing parts. Make it right or reimburse. Would someone like to look at it? 

  Regards,
  

  
  
  ****** ******

  Business Response

  Date: 04/02/2024

  We addressed all *** ******** concerns in our first response. I gave a complete breakdown of all *** ******** numbers showing he did not pay for the weather tech mats or mudflaps. I also explained we are sending him a goodwill refund of $174 for the mudflaps that he did not receive. We believe we have explained and addressed all his concerns and will not be offering him any additional tokens of goodwill. I am very sorry he does not understand the breakdown of the numbers, which are very clear.

  Todd H******
  General Manager
  Jim Shorkey Auto Group
  Uniontown Kia & Mitsubishi
  1050 Pittsburgh Rd
  Uniontown, PA 15401
  ************ *** ****
  ************ ***
  

  Customer Answer

  Date: 04/03/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  I visited a Weather Tech dealer and showed them the numbers from the bottom of the items and confirmed that we were given 2023/24 Niro. We have a 2024 Niro EV. Different part numbers. Just want the right stuff. I felt insulted by the General Manager as clearly the product doesn’t fit correctly. 

  And as I have said before; we made a “deal” for the car. I can’t help it if the business manager doesn’t understand the definition of “deal”. Numbers are unimportant. I’m done!
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  ****** ******

• Initial Complaint

  Date:03/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March of 2023 I purchased a low mileage (30k) "certified" 18 Silverado from this dealership. I paid roughly 35k for this vehicle. Days into ownership, I noticed hard shifting. July of 2023 I reported this issue to them. February of 2024 the transmission failed. I've attempted to reach a manager and the GM several times hoping to reach a resolve with no response. The truck was ultimately fixed by partial GM warranty and the rest on my dime. The transmission was rebuild at Jim Shorkey Chevy on Rt 8 (great dealership, customer service was miles ahead of Jim Shorkey north Huntington). After receiving the truck back, it's clear to me that the transmission issues were present day 1 of ownership.
  
  Id caution anyone not to buy a certified pre owned vehicle from this location. They clearly do not look over vehicles before selling. Their customer service is terrible. They have no issue selling expensive vehicles to the public with major problems.

  Customer Answer

  Date: 04/04/2024

  Hello, I have an update on the above case. I finally got a phone call today from Jim Shorkey North Huntington manager (Bryan) regarding my vehicle purchase travesty. Bryan advised me that their HR department called him regarding the BBB complaint. He apologized for consistently dodging all my calls and online complaints. He advised me that he is cutting a check for the cost of repairs making the situation right. 

  
  

  Thank you BBB team! I have reached a successful conclusion because of BBB accountability. I feel this resolve would not have happened without you. Thanks again

  ****
  
  

   

• Initial Complaint

  Date:03/18/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 5 I stopped and was looking at a vehicle. They encouraged me to apply. I have bad credit. Needed co signer. While I got co-signer it was suggested to leave a deposit to make sure the vehicle doesn’t get sold. Sam the sales man said it is refundable. I left my card number. They charged $500 and never made mention of making the actual charge but rather applying it to money down when we sign. We never signed. Never took possession of any car from them and still do not have my refund.

  Business Response

  Date: 03/19/2024

  This is categorically FALSE. ** ***** was worried of losing said vehicle. After we worked several days and ways to get him approved, we passed on 4 other customers on same vehicle. He backed out with no warning, he came in two times saying he is here to sign. 

  That being said, we tried to return the $500 but his card is expired so we have to do a check request. Today is the FIRST time our General Sales Manager even knew he had a deposit with us still, and today is the first time he text the salesperson he referenced, Sam, asking about the deposit.  We will get a check cut and out to him. We NEVER keep deposits unless they buy and it is money down. 

  Customer Answer

  Date: 03/21/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  While it seems off to me that I still have not received the check in the mail, I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. I could easily pick the check up as I live less than a mile from their establishment.  I have offered and heard nothing concerning that option other than this response through the BBB mentioning the check being mailed.  Are we able to gain confirmation that the check was cut and mailed?   
  
  
  
  Regards,
  
  
  **** *****

• Initial Complaint

  Date:03/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We took our 2013 to Jim Shorkey collision in Gainesville ga to have repairs done on an accident that dented the passenger side door. The insurance company called us on 3/08/24 and told us the car was totaled due to repair costs. We went up to take pics of the car and the car was disassembled over the top for the repairs that should have been done. I have pics to prove this. We feel that the company did this to boost the price to be collected from the insurance. Now we have lost our car because of this and all we get is I’m sorry and this is the process.

  Business Response

  Date: 03/14/2024

  I spoke with *** *********  He is upset that their car is a Total Loss and that he wasn’t notified that this might happen.  He would have preferred us not to disassemble the vehicle if a Total Loss was possible. When preparing an estimate, it is important to perform a proper disassembly to identify all parts, labor and materials that will be needed to repair the vehicle properly.  Once the estimate is complete,
  we send the estimate and photos to the Insurance company for review.  The Insurance company make the final determination if a vehicle has been deemed a Total Loss.  *** ******** will be contacting the Insurance company to see if they will not Total the vehicle.  He would prefer to have us reassemble the vehicle so they can keep driving it. Customer is contacting their insurance company for alternate recourse.

   

  Doug N******

  Collision Center Manager

  Customer Answer

  Date: 03/15/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  ****** ********

• Initial Complaint

  Date:02/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a vehicle from them on Feb 7 2024 which included GAP insurance. I have been calling for over 2 weeks to have the GAP insurance canceled. I was asked to submit a photo of the miles on my vehicle which I have done and was rold the information was given to my finance person who did my loan. I have called and left several messages for and have not gotten any responses.
  
  I was able to get him and was told I need to contact the finance company to cancel my GAP which is not correct. I have called back several times and still no response from them to cancel the policy