Complaints

This profile includes complaints for Jim Shorkey Auto Group's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Jim Shorkey Kia

  12900 State Route 30 North Huntingdon, PA 15642-2585

  
• 

  Jim Shorkey Mitsubishi

  13339 State Route 30 North Huntingdon, PA 15642-1116

  
• 

  Jim Shorkey North Hills Chrysler Dodge Jeep Ram

  7670 Mcknight Rd Pittsburgh, PA 15237-3518

  
• 

  Jim Shorkey Kia Wexford

  10785 Perry Hwy Wexford, PA 15090

  
• 

  Jim Shorkey Auto Group

  5886 William Flynn Hwy Bakerstown, PA 15007

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/13/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought a 2017 Kia march 12 of 2023 2000 down with my mother as a co signer . I also brought a service contract with dealer too do oil changes and all
  Fast forward almost a year later my car was stolen with a usb cord ignition tore out and all and there a recall on Kia’s that I’ve never received notification from either Kia manufacture nor Jim shorky so now I’m left paying for it too be fix of course my responsibility . I wrote a review of shorky gotta call from my sales rep Brandon and explain how I wanted too trade my car in due too the fact of it being stolen and not notified about locking my wheel or any upgrade . He stated that they could but I would only get half on market value I floored can’t believe it slap ???? me in my face twice why don’t you

  Business Response

  Date: 02/27/2024

  The recalls are sent out by mail to the customer directly from the Manufacturer, not the dealership. Based on the information provided, it most likely was sent to William's mother because she was the first signer on the loan. We cannot control the communication between you and your mother. As far as the deprecation on the vehicle stands, that is a market drive value. The vehicle being stolen shows on the Car Fax, which depreciates the value, plus the actual damage on the car. Both of these matters are completely out of our control.  
  
  

  Customer Answer

  Date: 02/27/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  And although it’s the manufacturer’s responsibility as far as communication it’s also Shorkey responsibility that we know seeing that I also purchased an service contract and in that contract states they will keep customer update with any recalls and or updates !
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  ******* ******

• Initial Complaint

  Date:02/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We financed a vehicle that had underlying issues that we became aware of back in october 2023 they purchased the car from the auction and didn’t fix it and sold it without making the necessary corrections. They are now trying to make me responsible for all repairs we’ve taken the car back for several months now and they will not fix the issues

  Business Response

  Date: 02/20/2024

  General Manager has been in contact with the customer and is currently exploring solutions to the issues they are experiencing. He is new to the store and position since the customer has purchased her car, so we apologize for the delay as be gets familiarized with this specific situation and customer. Thank you!

  Customer Answer

  Date: 05/28/2024

  Problem:
  Hello we purchased a vehicle back in October and we have put almost 2000 dollars worth of repairs up until now we just spent 1400 in repairs about two weeks ago and now something else is wrong and the car is not drivable we keep reaching out to the dealership and not getting a response at this point we lwant them to either fix the car free of charge and perhaps a refund of all repairs we put into the car or give us a new car comparable to what we I am under the impression that they bought the car from an auction and sold the car without making sure it was road worthy and of course the warranty doesn’t cover it makes no sense for us to keep paying a car note and car insurance on a vehicle that doesn’t run and we are running out of options
  
  Desired Resolution:
  Replacement

  Business Response

  Date: 06/11/2024

  ****** ****** purchased the 2011 Jeep Grand Cherokee from
  our dealership on Oct. 10, 2023.  She
  came to our dealership to purchase the Jeep with 96,936 miles on it after
  finding it on Carfax.com.   As we do with
  all preowned vehicles, we put the vehicle through our reconditioning program,
  and the items we serviced were listed on the Carfax listing the customer
  saw.  We bring our used inventory to the
  standards of the PA state inspection and emissions and will not sell a car we
  do not deem road worthy.
  
  During the purchase ****** was given the opportunity to
  add an extended warranty to the vehicle. At this time she chose and purchased
  the warranty that covers the powertrain system only, and then also a package to
  protect the paint and fabric.  The issues
  that ****** is having with her vehicle are not parts that are covered by the powertrain
  warranty. 
  
  In December 2023 when ****** had her initial issue with
  the Jeep, we fixed the thermostat free of charge for her, although it was not
  covered by her purchased warranty, it was covered by the 3-month, 3,000 mile
  warranty that we provide with all used vehicles that we sell.  This fix took care of the issue that engaged
  the check engine light, and again we delivered her a road worthy car.  In February she brought the car back in for
  the check engine light, and the part that needed replaced was not covered by powertrain
  warranty, and we advised her she would have to cover the cost of the repair as
  we were outside the warranty provided by the dealership being 4 months since
  purchase.
  

  As stated above, we made this vehicle above the standards
  for state inspection and emissions and provided the customer with options to
  protect herself with an extended service contract at the time of purchase.  Vehicles are machines, and they do break,
  that is why we offer these plans for the customer to protect themselves from
  unforeseen breakdowns. 
  
  When repairing the vehicle was not an option for the customer,
  we looked into trading her out of it.  We
  were not able to obtain finance options for the vehicles the customer chose at
  that time. 
  After repeated conversations with ******, and offering a
  couple different options to get her out of the Jeep, we unfortunately were unable
  to find a path forward to make her happy.
  
  We strive to give every customer a great experience, and
  we have gone above and beyond to help ****** with her concerns and issues.  At this point, we feel nothing we offer will
  make her happy with her purchase, and we see this matter as closed.
  
  Thank you.
  
  Matt  B***
  General Sales Manger
  Jim Shorkey Mitsubishi

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a 2023 Prius still under warranty Joshua at Toyota said it might not be under warranty I said if not I will take it to another Toyota dealer 2 hrs later he tells me to pay 235.38 because the radio is only under warranty not diagnositic scan when I complained he and coworker said I told you it might not be covered I said you didn’t tell me it wasn’t I’ve taken to another Toyota they didn’t charge me for scan every car is electrical and has to be scan they found nothing wrong with radio but I’m still having same problem as before this happened on 1-9-2024. They are ripping people off which is not right.

  Business Response

  Date: 02/20/2024

  In speaking to the service advisor who helped **** on her appointment with us on 1/9/24, we learned that he advised the customer that IF the diagnosis shows something NOT covered under warranty, she would be responsible for paying the $149.00 diagnostic fee. He then had the customer sign the repair order acknowledging the diagnostic fee.  At this time, as a courtesy for the misunderstanding/miscommunication, we would be happy to refund the customer for the diagnostics fee portion of her bill. The other portion of the invoice was for an oil change. We have attempted to contact the customer and left a message but will reach out again this week to get this rectified for her. Thank you!

  Customer Answer

  Date: 02/21/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  
  

  From: ******* **** **********************>
  Date: Wed, Feb 21, 2024 at 1:27 PM
  Subject: Jim Shorkey Toyota
  To: <[email protected]>
  
  ********* ********
  
  
  I received a phone call yesterday from a very nice lady from Jim Shorkey saying she was sending me my whole payment back she said she would reach out to management to resolve this about employee.  I’m so grateful for bbb . Thank you

• Initial Complaint

  Date:01/02/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a vehicle from Jim Shorkey Kia in December of 2021. I also purchased additional warranties for this vehicle. I recently traded that vehicle in on a different one on December 27 2023. I have attempted to reach the finance department at Jim Shorkey three different times, leaving a voicemail each time, beginning Thursday, December 28. They will not return my call. Jim Shorkey owes me warranty reimbursement for the vehicle that I traded in. This information was told to me from the person in finance I worked with while purchasing my new vehicle. I told this information to a receptionist at Jim Shorkey and have not been contacted since.

  Business Response

  Date: 01/22/2024

  Our finance team reached out to the customer and made sure everything was processed for her. The check was processed and sent on January 17th, 2024. Please see attachement. Thank you!

  Customer Answer

  Date: 01/22/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** ****

• Initial Complaint

  Date:12/21/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought my car with a dent on the passenger side front bumper on October 25th. It has been an on going back and forth situation to try and get my car in to be fixed. At first no one would give me answers as to how long the repair would take or if they would give me a loaner car. It was scheduled to go in November and I never took it in because I didn’t have answers to any of my questions. My sales person could not answer any questions I had. I had asked to speak to a manager weeks later no answer left multiple voicemails to both the manager and my salesman and got a return call I work and cannot answer the phone so when I got the chance I would call back and leave a voicemail and have not heard anything no one has tried reaching out again. I finally went and got an estimate done at an auto body shop and have everything quoted out for what it will take to repair it.

  Business Response

  Date: 12/23/2023

  I spoke with her on December 11th, about the issue she was having on the bumper that we agreed to fix when she purchased the vehicle. After we spoke I had her send me all the pictures of the damage that we were taking care of. I had our salesperson reach out to schedule a time with her that would work for both parties to get it repaired. He left her a message in regards to the repair. She called him back a couple days after he left the message. He was on Vacation and did not come back until Wednesday this week which is why the call had not been returned on our end to set up the repairs. With that being said I reviewed the estimate provided and would be willing to cover the bill if it is easier on them than bringing the vehicle to us to repair. Feel free to reach out to me and we can discuss further which option you would like to proceed with. Thank you and sorry for the confusion and tardiness on our behalf.

  Eric C******

  North Huntingdon Kia GSM

  Customer Answer

  Date: 12/26/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* *******

• Initial Complaint

  Date:12/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 25th we purchased a 2021 KIA Sportage from Jim Shorkey KIA in Gainesville, GA.
  Not until the purchase was completed and the salesperson was reviewing the instrument panel and controls, were we told the car only had 1-key and no remote entry Key Fob. The dealer ship has refused to supply the additional key and remote key FOBs, stating they did not make money/profit on the sale of the car. As a customer, that is not my problem. Any car, new or used, should not be delivered to a customer without a complete set of keys, which can be produced in by the dealership service department. Under these circumstance, we will never purchase another car from a Jim Shorkey Dealership and will discourage anyone we know from doing the same.

  Business Response

  Date: 12/05/2023

  This customer purchased a used 2021 Kia Sportage from our dealership. They were made aware that this car was not intended to be sold with a second key. Our dealership did not create a second key to be sold with the vehicle at the time of purchase. However, we decided we would surprise the customer with an additional key. We have called the customer and reached out to let them know that we are providing them with a second key.

   

  Mike T****** General Manager - Jim Shorkey Gainesville Kia

  Customer Answer

  Date: 12/05/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  Mr. T***** called me yesterday and was aggressive to the point of belligerent on the phone, taking extreme acceptation to my filing a legitimate complaint with the BBB. Unbeknown to me, he had reached an agreement with my son that in my considered view was acceptable to Mr. T***** representing the dealer and not to the customer. At considerable personal expense, we have had the missing key and remote entry fob replaced. $350.00

  I am a very dissatisfied customer.

  
  
  Regards,
  
  ****
  **** ******r

  Business Response

  Date: 12/28/2023

  We sold a 2021 Kia Sportage to *** ******r. We discounted to vehicle to the price *** ******* asked for. We also have all customers sign a WE OWE form stating if we owe them anything or nothing owed. Here is the form *** ******* signed stating we owe nothing to him.  The General Manager and *** ********* son have an agreement to get *** ******* a second key and *** ********* son would surprise him with it. Mr. T***** our GM did call *** ******* and explained that we had another key but it was supposed to be a surprise. Mr. T***** also let *** ******* know that it was not necessary to have put in a claim with BBC since he was not promised a second key.
  
  

• Initial Complaint

  Date:11/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Put a 250$ deposit on a car they couldn’t give me with my pre approval they told me I’d be getting the money back it has not been given back

  Business Response

  Date: 11/28/2023

  Hello - this refund was processed and returned back on November 16th, 2023. The return was on a credit card of his significant others; please see attached receipt for return. Thank you!

• Initial Complaint

  Date:11/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to Jim shorkey (Ross park mall drive) June 2023 to finance a vehicle. I got a 2023 Hyundai Sonata, used with a couple thousand miles. The salesman I was working with (Bobby S*****) told me I shouldn’t purchase and didn’t need to purchase a warranty through their dealership because there is a warranty on the vehicle through the manufacturer which is hyundai. So I didn’t not purchase the warranty through Jim Shorkey. Not even a month after I got the vehicle it broke down. My vehicle had to be towed to the dealership, it was towed to Jim shorkey. I got the vehicle back the same day. It broke down a couple weeks later again. My car is still to this day in and out of the car shop. My vehicle broke down 5 times and had to be towed to a dealership. Jim shorkey is telling me they can not do anything to help me get a new vehicle or to help me with this vehicle. My vehicle this last time around got out of the shop November 2nd the dealership it was at is Mike C***** Hyundai Greensburg. My service rep told me there is a possibility my vehicle could break down again with the same problem. I have a 6 year old child that I have to drive around and it’s getting cold I cannot drive around not knowing if and when my vehicle will break down. It is not reliable at all. I am a traveling nurse, I do not work close to my home and I need a reliable every day vehicle. Jim shorkey will not help me in any way.

  Business Response

  Date: 11/28/2023

  ***** ****** purchased a vehicle in June of 2023 . The vehicle retained the vehicle factory base warranty of 5 years /60,000 miles from the date of the original owner's purchase date. ***** was presented service contract options at the time of finance when she purchased the vehicle and declined any extended service contracts.  From the information gathered the vehicle was brought to our dealership for a check engine light which was off at the time of service and was recommended to take the vehicle to a Hyundai Dealership because the vehicle is under factory warranty. Based off of mileage, she has driven the vehicle 11,000 miles since she purchased it and the Hyundai Dealership has replaced injectors. There has been no communication to us that she would like to get into something different here at this Dealership. We are always willing to help as  best we can when communicated to. 

  Customer Answer

  Date: 11/28/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  ***** ******

• Initial Complaint

  Date:11/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took my Jeep cherokee to them in February to get transmission and engine done both covered under warranty finished work on transmission in September Mopar who carries the warranty told me to tell maintenance worker Carl C*** to submit claim again he lied and stated he submitted it 11/02/23 on 11/13 claimed it was denied again until rep from Mopar L****** was on the line then he stated that a customer service representative named Ashley told him not to when he was told to submit claim again he stated that he was going to tell the warranty company that there was poor maintenance to make sure that the claim would be denied then had manager Brian call me back to say that they are not submitting the claim at all and threatened to put vehicle on the street

  Business Response

  Date: 11/29/2023

  Customer arrived on or around 6/29 with a rough shifting concern. She demanded a rental car prior to any diagnostics being ran on her vehicle. The customer was an uninsured motorist and we attempted to allow her to obtain insurance to provide a rental/loaner vehicle. The customer was unable to get insurance and we allowed a friend to take responsibility for getting the rental/loaner vehicle. She was to borrow her friend's vehicle while he took the rental which took place a couple of weeks later to meet all the legal requirements. She had a shifting rough concern to start, and the initial diagnostics recommended all 4 tires on her all-wheel drive vehicle, she refused. We confirmed her PTO unit was failing, most likely due to improper tread depths and incorrect tires on her vehicle. We did not refuse calling the PTO claim into her extended warranty for replacement. The customer was to obtain finances to replace tires so to not ruin the new PTO replacement. Customer had multiple issues with vehicle that still needed addressed up to and including the transmission and engine. The warranty coverages were in the amount of $3423.63 with a $100 deductible to the customer. 
  
  After the PTO completion we diagnosed the transmission failing as well. This was approved by her extended warranty as well for the amount of $5076.36 with another $100 deductible that was waived by the service department. We also knew the engine was unable to be repaired due to an extreme overheating circumstance. We did not hesitate to call in the claim and at this point an adjuster/inspector was dispatched. Once the inspector was completed his inspection he reported to her extended warranty. A few days later the claim for engine replacement was declined due to the vehicle being driven while overheating and an aftermarket radiator that was in the vehicle. There was no history repair was completed by an authorized repair facility. 
  
  Jim Shorkey Youngstown conceded the disassemble and reassemble to original condition at pure cost amount of $411.70 due to customer again refusing to pay for anything. We also noted that there was no rear differential fluid in the vehicle due to a leak that was left unattended. Vehicle will need a rear differential replacement as well. 
  
  All and every attempt were made to assist the customer to repair her vehicle to make it drivable and without judgement. The customer refused to return our rental vehicle while accumulating toll fees, parking tickets, and camera speeding tickets that were also refused to be paid by her. 
  
  Finally, we convinced the customer to return our rental vehicle over 30 days later. The vehicle was returned in very poor condition, and we were unable to reuse the vehicle for other customers in need. She was very irate and vocal, disrupting business for hours and making the staff and other customers feel very uncomfortable to the point where law enforcement was being called. This was avoided and she paid $100 for $8499.99 worth of repairs.
  
  She continues to call and harass our staff to do something for her and she was asked to kindly retrieve her vehicle and that we would not continue to do business with her. She has surpassed the time frame and her vehicle is now considered abandoned. 
  

• Initial Complaint

  Date:11/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The vehicle has 39 repair orders. Still having issues with repairs that were done allegedly. Dealer is refusing to work on vehicle. Sold a warranty for the vehicle that they said was from Chrysler and it is not. It is from a company called Assurant and they won’t call the warranty company to release my vehicle so that I can have it worked on at another repair facility.

  Business Response

  Date: 11/07/2023

  The customer is correct in saying that we do not wish to do business with him going forward; we have gone above and beyond to try to make him a happy customer but there comes a point where you can't make someone happy, and you have to come to terms with cutting ties to make both of your lives easier. We are more than happy to have his warranty released to whomever he chooses to do his service work going forward; we have not received any calls or requests for release of warranty. When the customer chooses where he will be having his work done, all he has to do is call our service department or have the dealership he chooses to have work done with call our department and we will release the warranty and reassign to them. It cannot be released unless there is a new service provider to attach it to. Thank you.

  **** **** - North Hills CDJR Service Manager

  Customer Answer

  Date: 11/07/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  I have contacted Matt on September 13th 2023 4:08pm about getting my jeep serviced and he never responded. So I scheduled it for service at his location, on the day of the appointment he cancelled and said we will not be doing business with no further resolve or what to do going forward. He advised to reach out to Marcus for help with the warranty, never spoke to him. We left messages with the receptionist for Marcus, I never received any phone calls back. He is retaliating against me because I gave him a poor rating on the Chrysler survey. I never came to the dealership seeking happiness, I was hoping to get great service and repairs done. Clearly Matt, his team and the abysmal service they provided 39 times wouldn't have made anyone happy. Ive called the store several times and left emails with the GM. No response. Im shocked he responded to this BBB complaint. How should I move forward in contacting him, since they will not relay the message or let me speak with anyone who can help me get the warranty. 
  
  
  
  Regards,
  
  
  ****** ********

  Business Response

  Date: 11/28/2023

  The phone number for the extended warranty is 1-800-claim-ok . Any repair facility can call that number and will be able to utilize that warranty. If said repair facilities have issues, please have them contact Matt D*** directly, the Service Manager for North Hills CDJR, and he will assure that you do not have any further issues. Thank you!