Business Profile

Cable TVs

Zito Media

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Important information

Customer Complaint:
Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 10 complaints handled through our conciliation process.

Complaints

This profile includes complaints for Zito Media's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

573 total complaints in the last 3 years.
158 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:12/29/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Our internet has been out for four days and the company is offering little to no support to me as the customer. We have called multiple times and they always say we can do a reset or unplug it and plug it back in they seem to be uninterested in providing the services they guarantee. My fiancé has to have internet for her college classes. We had very few problems until the company was purchased by ZITO
Business Response
Date: 01/14/2023
Zito Media
102 S Main St
Coudersport, PA 16915

BBB serving Metro Washington DC and Eastern Pennsylvania
1411 K St. NW 10th Floor
*Washington DC 2005-3404

Re:***********************
Complaint ID: ********
January14, 2023

To whom it may concern:

This is in response to the BBB complaint ID: ********. Looking into the account associated with *** ****** ***** ** it appears the account has been disconnected since 10/3/2022. The account is currently under *****************'s name and he had requested the service be disconnected. I am unable to locate any other account at the address or name provided by ****. As it stands, the services is not working due to the service being shut off.

Should **** have any additional questions or concerns. we can be reached 24/7 at **************.

Sincerely,

Breaunna T*************
Escalations Coordinator
Zito Media LLC
102 S. Main Street
Coudersport PA 16915
Initial Complaint
Date:12/29/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My internet service through Zito Media has been unusable starting December 23rd. I have made serval calls and chats about my service all they keep telling me is that there is a general maintenance that needs scheduled. At first, I heard a general outage message but that has now been cleared according to Zito. On 12/28 I called in and asked to speak to supervisor about my issue. Apparently, a supervisor was not present, and I was told someone would call me back within 48 hours. (Which is a ridiculous amount of time just to receive a call back) I chatted into Zito via text message from another location and the agent again told me there was a general maintenance on going for a “***” I am on. I am still waiting for a call back from the supervisor but at this point in time I don’t feel very confident that the issue is being worked. They told me several times that it’s not a “outage” but it sure feels like that to me. I can’t use my home phone (because its VOIP), I work from home and can’t do that without the internet. To date, Zito has not been able to provide me an estimated time of restore nor do I even know when the “general maintenance” is scheduled to being or be completed.
Business Response
Date: 01/13/2023
Zito
Media
102
S Main St
Coudersport,
PA 16915

BBB
serving Metro Washington DC and Eastern Pennsylvania
1880
John F. Kennedy Blvd., Suite 1330
Philadelphia,
PA 19103

Re: ****** *******
Complaint
ID: ********

To
whom it may concern:

This
is in response to the BBB complaint ID:********.
We do apologize for the issues ****** has been experiencing with Zito Media services. We tried reaching out to
****** in regards to these issues but got no answer and left a
voicemail. We will coontinue to work with ****** until these issues
are resolved.

Should ****** ******* have any questions or concerns he can call me at ###-###-####.

Sincerely,

Teddi
K****
Customer
Advocate
Zito
Media
Customer Answer
Date: 01/17/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because:
I did receive a call from Teddi and I returned the call about 45 minutes later. Unfortunately there was not a direct way to reach Teddi. (The rep asked if she left her extension number.. but she did not) The number that was provided as the callback number was a generic number to their IVR which 9 times out of 10 routes to 3rd party call center (offshore). The rep who answered it treated it as a normal support call and started to troubleshoot my line even though I tried to explain that I was returning Teddi's call.
I was finally able to communicate that I needed transferred to the local office. Once I got there, I did speak to someone who attempted to get in touch with Teddi but they advised she was not in the office today and must have made the call from home. They advised there was no way to transfer the call to Teddi so I could not even leave a message / voice mail. I asked the rep to send Teddi an email advising that I returned her call and to try to give me a call again. I should not need to spend 20-40 minutes of explaining to someone that I am simply trying to return a call.
That rep also noticed 10 to 15 customers offline and was going to submit something to maintenance. I advised that it was my understanding that there was already an ongoing maintenance issue to resolve the noise issues on this specific cable run.
My internet service was restored on Jan 3rd but I still drop packets from time to time. Each time I call they say my line has terrible noise margins which impacts my upload speed and overall latency. I just wanted to talk to someone who could confirm in fact that work was being done to fix the issue once and for all.

Regards,

****** *******
Initial Complaint
Date:12/15/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We have been with Zito Media for 3-4 years in Kuttawa, KY. Why we have endured constant outages is beyond me, Their service cannot be over 60% reliability!! We have been without service for almost a month. Zito’s sent tech support out and they indicated the issue was in outside service and they would dispatch a different line technician. The service came back up for less than a day and went down again. After, back and forth discussions with technical support located in India we got back on line.
Business Response
Date: 12/31/2022
Zito Media
102 S Main St
Coudersport, PA 16915

BBB serving Metro Washington DC and Eastern Pennsylvania
1411 K St. NW 10th Floor
*Washington DC 2005-3404

Re: ***********************
Complaint ID: ********
December 31, 2022

To whom it may concern:

This is in response to the BBB complaint ID: ********. We apologize for the service issues ***** has been experiencing. Looking into the account I can see that ***** or his wife spoke to on of our customer service agents on 12/15. Our agent advised the ******* that in order to address the service issues we would need someone to be home to address the service issues that are being reported. Our agent however did give credit for the prior days the ******* were out of service. Based on the ******* statement during the phone call with our agent, it is unclear if they would like to discuss a time to investigate the issues further or if they simply just want credit for the modem being offline. The account currently is still active and being billed however I am more than happy to credit any days the ******* have had issues. I left a voicemail for ***** to reach back out to me to discuss this situation further.

Should ** or *************** have any additional questions or concerns. we can be reached 24/7 at **************.

Sincerely,

Breaunna T*******
Escalations Coordinator
Zito Media LLC
102 S. Main Street
Coudersport PA 16915
Customer Answer
Date: 01/09/2023
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because:
Good afternoon *********************************/ Better Business Bureau,

Per our phone conversation today, I have reached out again to Zitos media this afternoon and contacted ********************************* who was not available for the call. I talked to a customer service representative who referred to himself as ************* is coordinating the Escalation department to contact me. I will update you when I have additional information.

As mentioned, we will be filing a complaint with the FCC and asking congressional committee review of Zito’s Media. We believe Zito’s Media continues to publish service levels and performance which is significantly less than advertised and reliability only meeting 60% of the time.

Just a brief update sir! More to follow

Regards,

***********************
Business Response
Date: 01/18/2023
Zito Media
102 S Main St
Coudersport, PA 16915

BBB serving Metro Washington DC and Eastern Pennsylvania
1411 K St. NW 10th Floor
Washington DC 2005-3404

Re: ***********************
Complaint ID: ********
January18, 2023

To whom it may concern:

This is in response to the BBB complaint ID: ********. We again apologize for the issues ***** has been experiencing. ***** and I have been in contact and we are currently coordinating when we could get a technician dispatched to determine the cause of the issues ***** has been experiencing. I will continue to work directly with ***** on this until it is resolved in full.

Should ***** have any additional questions or concerns. we can be reached 24/7 at **************.

Sincerely,

Breaunna T*****************
Escalations Coordinator
Zito Media LLC
102 S. Main Street
Coudersport PA 16915
Initial Complaint
Date:12/12/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Internet service to us has been out for 18 DAYS and still is. Whenever I call I am told a technician is aware. I would like the technician to actually FIX it! This is absolutely unacceptable for a provider of internet services. We are unable to work or utilize other services which we pay for which are accessible only through internet. We desire financial reimbursement for internet service plus the streaming services we have not been able to access.
Business Response
Date: 12/28/2022
Zito Media
102 S Main St
Coudersport, PA 16915

BBB serving Metro Washington DC and Eastern Pennsylvania
1411 K St. NW 10th Floor
*Washington DC 2005-3404

Re: *******************************
Complaint ID: ********
December 28, 2022

To whom it may concern:

This is in response to the BBB complaint ID: ********. We apologize for the service issues ***** was experiencing. Looking into the issue ***** outlined, I can confirm we did have an outage that did last for right around 3 weeks. There were multiple repairs that needed to be made and we currently only have one technician staffed in this area. We do apologize for the lengthy time frame on getting this issue resolved. We have credited ****** account for all of the days she was without service.

Should ***** have any additional questions or concerns. we can be reached 24/7 at **************.

Sincerely,

Breaunna T**************
Escalations Coordinator
Zito Media LLC
102 S. Main Street
Coudersport PA 16915

Customer Answer
Date: 12/31/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*******************************
Initial Complaint
Date:11/29/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
started working from home in April and have had outages every month & have had to have a technician out more than 3 times to work on issues outside of my home that affects my service inside my home. There customer service is horrible & all they do is read from a book. Right now I’m missing a whole days worth of work which could cause me my job. They cannot even give me a time when it may be back up. They should have records of every single one of my phone calls to them….which is a lot. Today I spoke to someone in Florida and I’m in PA. They need to go back and reimburse me for all of the hours of work that I have lost.
Business Response
Date: 12/14/2022
Zito Media
102 S Main St
Coudersport, PA 16915

BBB serving Metro Washington DC and Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103

Re: *************************
Complaint ***********

To whom it may concern:

This is in response to the BBB complaint ID: *********** do apologize for the issues ************************* has been experiencing with her Zito Media services. We have been actively working in this area on this node. We will continue to work with ******* until these issues are resolved.

Should ************************* have any questions or concerns we can be reached at ************.

Sincerely,
Teddi K****
Customer Advocate
Zito Media
Customer Answer
Date: 12/15/2022
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because:

I continue to have issues. I lost a days worth of work last week again. When I called their customer service…I was hung up on twice. I called back and asked for a supervisor and was refused. They would not let me talk to anyone higher up or even have them call me. I asked many times, 50 or more times and was refused this request. They were scripted throughout the 45 minute call. Also, I wrote in to them from their web site & asked for a supervisor to call me back and for a refund of money for services not received and I have not received a response.

Regards,

*************************
Business Response
Date: 12/23/2022
Zito Media
102 S Main St
Coudersport, PA 16915

BBB serving Metro Washington DC and Eastern Pennsylvania
1880 John F. Kennedy Blvd., Suite 1330
Philadelphia, PA 19103

Re: *************************
Complaint ***********

To whom it may concern:

This is in response to the BBB complaint ID: *********** do apologize for the issues ************************* has been experiencing with her Zito Media services. We have been actively working in this area on this node. We will continue to work with ******* until these issues are resolved.

Should ************************* have any questions or concerns we can be reached at ************.

Sincerely,

Teddi K****
Customer Advocate
Zito Media
Initial Complaint
Date:11/13/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This company bought out our local cable company and since the switch the internet cuts in and out randomly, internet speeds haven’t been as advertised and the local office has been shut down for months now. I don’t have a way to pay my bill in person and I refuse to setup online payments because this company is known for robbing people. I was no call no showed 10 times by the technicians before anyone ever showed up at my house to work on my exposed cable line. I’ve lost money due to not being able to access internet at my home office. This service is absolutely unacceptable, I have a petition with over 100 local signatures urging Zito media to leave the area and sell the rights to our cable to a well established company like ******* ********.
Business Response
Date: 11/29/2022
Zito Media
102 S Main St
Coudersport, PA 16915

BBB serving Metro Washington DC and Eastern Pennsylvania
1411 K St. NW 10th Floor
*Washington DC 2005-3404

Re: *********************
Complaint ID: ********
November29, 2022

To whom it may concern:

This is in response to the BBB complaint ID: ********. We apologize for the service issues ***** has been experiencing. Looking into the account I can see that there is currently affecting ***** and multiple other customers in the area. I have update and escalated a maintenance order to our Tech Ops Manager to ensure the issue gets resolved in full. Once we complete the maintenance I will be reaching out to ***** to ensure the issue is resolved in full. As for credit on the account I am willing to credit 1 full month of service, however ***** has used over 800Gb of data usage this month so I am unable to clear the entire bill, but I will clear one of the months.

Should ***** have any additional questions or concerns. we can be reached 24/7 at **************.

Sincerely,

Breaunna T*******
Escalations Coordinator
Zito Media LLC
102 S. Main Street
Coudersport PA 16915
Initial Complaint
Date:11/12/2022
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have experienced issues with Zito media "High speed" internet service for over a year now with slow to no internet service. Numerous phone calls and router resets and different settings by their support people. For the last few months, I have been told that they need to perform maintenance on their service and I will be trouble free with no glitches, or drops and faster service. When it works, I am fine with it as it is the best option we have.....when it works. I most recently began getting emails telling me about an increase in speed. When I called about getting that, was told I already had it and would see an increase in speed, after what? The maintenance. My complaint is they have known their equipment and service in our area is subpar at best and yet have charged me month after month for the internet speed I am not getting and they know I haven't and won't until they do the "maintenance."I would like to know when this "maintenance" is scheduled to take place so that I can get the service I continue to pay for. Thank you
Business Response
Date: 11/29/2022
Zito Media
102 S Main St
Coudersport, PA 16915

BBB serving Metro Washington DC and Eastern Pennsylvania
1411 K St. NW 10th Floor
*Washington DC 2005-3404

Re: ***********************
Complaint ID: ********
November 29, 2022

To whom it may concern:

This is in response to the BBB complaint ID: ********. We apologize for the service issues ***** has been experiencing. Looking into the issues I do see the maintenance issue mentioned. I am working currently with our Tech Ops Manager to get a game plan and time frame in place for the maintenance work to be completed in full. Once I have all of the details organized into a plan I will be reaching out to ***** to discuss said plan. ****** patience is greatly appreciated while I work to get this resolved.

Should ***** have any additional questions or concerns. we can be reached 24/7 at **************.

Sincerely,
Breaunna T*******
Escalations Coordinator
Zito Media LLC
102 S. Main Street
Coudersport PA 16915
Customer Answer
Date: 11/29/2022
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***********************
Initial Complaint
Date:11/12/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I filed a complaint against Zito Medui and they still havent settled my complaint - yet tgey continue to charge me monthly after they canceled my service and i returned modem.
Business Response
Date: 11/29/2022
Tell us why here...Zito Media
102 S Main St
Coudersport, PA 16915

BBB serving Metro Washington DC and Eastern Pennsylvania
1411 K St. NW 10th Floor
*Washington DC 2005-3404

Re: *********************************
Complaint ID: ********
November29, 2022

To whom it may concern:

This is in response to the BBB complaint ID: ********. We apologize for the billing and payment issues ******** has been experiencing with her account. Looking into the account we do show ******** has not made a payment since July. I have received the copies of ********* bank statements, and looking through the last payment was shown to be July 1st 2022 in the amount of $142.44. There are no payments made to Zito Media after that point. With the documents provided and our records the current balance on the account is correct and due. There currently is a Non Pay disconnect scheduled for 12/29/22. If the balance is not paid in full before this date, the services will be disconnected.

Should ******** have any additional questions or concerns. we can be reached 24/7 at **************.

Sincerely,

Breaunna T*************
Escalations Coordinator
Zito Media LLC
102 S. Main Street
Coudersport PA 16915
Business Response
Date: 12/09/2022
Zito Media
102 S Main St
Coudersport, PA 16915

BBB serving Metro Washington DC and Eastern Pennsylvania
1411 K St. NW 10th Floor
*Washington DC 2005-3404

Re: *********************************
Complaint ID: ********
December 9, 2022

To whom it may concern:

This is in response to the BBB complaint ID: ********. Looking into your response, I do see the account was “soft disconnected” on 9/15. This type of disconnect only disables your service until payment is made, it does not disconnect the account so with that being said the billing does not stop while on a soft disconnect. However I can see that you returned the modem on 10/15 which would qualify as requesting to be disconnected so I did credit back to 10/15 for your disconnect date. The current account balance is now $777.15.

Should ******** have any additional questions or concerns. we can be reached 24/7 at **************.

Sincerely,

Breaunna T*******
Escalations Coordinator
Zito Media LLC
102 S. Main Street
Coudersport PA 16915
Customer Answer
Date: 12/13/2022
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ********

I am rejecting this response because: I have been waiting since July 2022 received an updated, correct bill. According to all my bank statements for the past 3 years I sent Zito Media, I was paid up until July 2022, when Zito took over from ******* ***********. I was disconnected 9/15/2022 because my bill was in dispute and i was not going to pay something i did not owe. It was again disconnected in mid October 2022 when I returned my modem and demanded they stop my service. So i owe for July and August 2022 and the first half of Septemver 2022 which amounts to $486.Regards,
YOU GAVE ME A " SOFT DISCONNECT" BUT THAT IS STILL A DISCONNECT AND I AM NOT OAYI G FOR SERVICES I AM NOT GETTING.
*********************************
Initial Complaint
Date:11/03/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I live in southeastern KY and have no other options regarding service providers. I constantly have issues with my service and have called multiple times for assistance. In the month of October until today, I have had 4 work orders opened and still no resolution. At first I was told the tech would do reset the signal, then it was a maintenance order, the issue still wasn't resolved, then another work order was scheduled for Tuesday November 1st was told the tech canceled m, and now I have to wait another week until November 8th. A tech has never checked my modem, line, cable at my home, I work from home and most days its nearly impossible to do. For the money I pay monthly, there should be some accountability and actual resolution to customers.
Business Response
Date: 11/05/2022
Zito Media
102 S Main St
Coudersport, PA 16915

BBB serving Metro Washington DC and Eastern Pennsylvania
1411 K St. NW 10th Floor
*Washington DC 2005-3404

Re: *******************************
Complaint ID: ********
November5, 2022

To whom it may concern:

This is in response to the BBB complaint ID: ********. We apologize for the issues ******* has been experiencing with her internet service. Looking into the issues, I can see that there is a signal issue affecting ******** service that would need to be addressed. I attempted to reach ******* on the number provided, but the women that answered stated I had the wrong number. I would love to get this escalated to ensure this gets resolved fully, but I will need an updated contact number to reach *******
Should ******* have any additional questions, we can be reached 24/7 at **************.

Sincerely,

Breaunna T*******
Escalations Coordinator
Zito Media LLC
102 S. Main Street
Coudersport PA 16915
Initial Complaint
Date:10/17/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Constant, ongoing internet issues. Customer support is unhelpful. I've had internet for 5-9 hours a day over the last 2 weeks (if I'm lucky), and the only answer I keep getting is "we're aware there's a service issue, and our techs are working on it. Please allow ***** hours for this to be resolved." The issue I have is there's been a problem for months in this area, but it has only recently gotten much worse. It is nigh impossible to work from home in the current state.
Business Response
Date: 10/21/2022
Zito Media
102 *********
***********,** 16915

BBB serving Metro Washington DC and Eastern ************
1880 **********************************************., Suite 1330
************,** 19103

Re: *********************
Complaint ID #: ********

To whom it may concern:

This is a response to follow up for complaint # ********.We do apologize for the issues ********************* has been having with Zito Media. We reached out to the customer in regards to these issues. We sent out our service technician out and he found that there is high transmit levels off the tap so we turned the work order over to our maintenance technician to go out and take care of this issue. We will continue to work with **** until these issues are resolved.

Should ********************* have any questions or concerns, we can be reached at ************

Sincerely,

*********************
Customer Advocate
**********************

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