Business Profile

Cable TVs

Zito Media

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Important information

Customer Complaint:
Please be advised that due to the high volume of complaints received for this business, BBB publishes 1 out of every 10 complaints handled through our conciliation process.

Complaints

This profile includes complaints for Zito Media's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

573 total complaints in the last 3 years.
158 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:02/19/2025
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I signed up for a 6 month promotional Gig package with Zito Media on 11/27/2024. I, until this day have not seen any speeds that resemble a gigabyte. I would like to know how this business offered this package to me and doesn't fulfill it. If the service wasn't available, which it appears, why was it even offered to me? It would appear at a minimum this would be bad business practice if not misleading advertising. When contacting Zito Media about this issue, they tell me they're working on it. Almost 3 months later with no change, begs the question was it really ever available? I really think because they're the only option in my area, no one is going to hold them accountable. I've been punctual on my payment for the so called gig package they offered to me. It would be nice if they would hold up their end of the deal.
Business Response
Date: 02/25/2025
Zito Media
************************************************************************

BBB serving ******************* and ********************
************************
************** 2005-3404

Re: *** *********
Complaint ID: ********
February 25, 2025

To whom it may concern:

This is in response to the BBB complaint ID: ********. I have spoken with Mr. ********* regarding the ongoing speed issues in the area. I informed him that our Maintenance Technicians and Engineers are actively working to resolve the issue. Additionally, I have made adjustments to his bill until the matter is fully resolved. Should Mr. ********* experience any further issues in the meantime, I have provided him with my direct contact number for assistance.

If *** has any additional questions, we can be reached 24/7 at **************.

Sincerely,

***** B
Escalations Coordinator
Zito Media LLC
******************
********************
Customer Answer
Date: 03/02/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

*** *********
Initial Complaint
Date:02/14/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sept. 28, 2024, 8:30am internet service went out due to damage caused by Hurricane ******. My power was restrored in a week. I am still without internet service. After calling the 800 number, visiting the local office and filing a work order, waited to hear something. Not until early November did **** put all the locations (streets and adjuncts) in a listing available for view online. My location was slated to "begin or continue" work mid Nov. Now, after several updates, it is now Feb 6 which has come and gone and have yet to see trucks on our 2 lane paved road, at the end of my gravel road. Returned to the local office to discover that A. there is no such thing as a work order???; and B. received no info as to when the repair people would get to my location. I have 76 years on this planet, live alone at the top of a hill in the mountains and do part time computer work from home, which I have to "go" somewhere to get internet connection. I rely on this small bit of income. I have read the *** rating on BBB; tried to get another service; nothing available at my location. Starlink (which is cost prohibitive but only option) is filled to capacity (assuming because everyone is switching) and am now on a waiting list! Is there nothing that can be done? Am not being charged, however, that is not the point. Reasonable expectation of satisfactory conclusion (it has been 4 1/2 months) is. I have been patient, but there is a limit to all. And it has been reached. I am happy to speak with the media, however, not much of a public speaker.
Business Response
Date: 02/23/2025
Attached is our response.
Business Response
Date: 02/24/2025
Attached.
Customer Answer
Date: 02/25/2025
I received a phone call on the 14th from ****, at which time, the person on the other end (****** no last name) offered that the ***** were in ******* and I should have restored internet by the 23rd of February, 2025. In the interim, I received a letter by mail from a ****** S (no last name), an escalation coordinator. The letter assured me that he, after speaking with the management in the local office who had responded"They have informed us that restoration in
your specific area is nearing completion. While work in your direct location is complete, crews are currently focused on tying up loose ends in the ********** area. Once this final phase is finished, full service will be restored to everyone in your region, including you." On Sunday, February 23, I went to the **** update for Restoration. The date to begin or continue was 02/23/2025 with the following caveat: "Work Begins or Continues in the Following Areas: Each area normally takes about 2 months to be brought back online. Fiber conversion areas, such as **********/****** Trot, will require a visit to each home to run a new drop and install an *** in the home for fiber." There are two such "conversion areas listed under the 02/23 date. (Fiber takes longer to install than copper wires.) This afternoon, February 25, I called ****** again for an update since I have no internet. I was told "he was gone". I spoke with a ****** who agreed to see if he could contact the local office and anyone else. On hold for 15 minutes. Upon his return he offered that the date to "start or continue" working on ********** has, once again been bounced to 03/02/2025 and they are currently working in *********** (a town of 500). He also added that the crews are working alphabetically down the designated areas....Snow Creek is one above the bottom in a list of 18. Also today, I got a letter from **** with tips...keep your modem on (using electricity) so they can detect when service is restored/reports of downed lines are helpful. Almost all of the lines were down. The letter continues offering that they have 10 contracting crews (have seen NO trucks, which was in agreement with what ****** discovered...no one has been here.) The letter touted that they were installing fiber optic cable at some locations, which I mentioned takes more time, more equipment and more training. I agree that this would allow for "long-term network improvements." However, having internet would go a long way. The letter blamed "construction vehicles, debris removal, and rebuilding work" which "have caused new disruptions to service lines, requiring additional repairs...these conditions, combined with difficult terrain and weather delays, continue to make restoration a complex problem." I have spent over 5 months with this "complex problem" I can't get a straight answer from anyonenot the local office, not ****** S, not the person at the other end of the phone. I chose to live in these beautiful mountains. I chose to have to drive 30 minutes for groceries. I chose my lifestyle of quiet solitude. However, at almost 77 years, driving has become more difficult, fuel expensive, and time away a precious commodity.
Customer Answer
Date: 02/26/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 22936233

I am rejecting this response because:
I received a phone call on the 14th from ****, at which time, the person on the other end (****** no last name) offered that the ***** were in ******* and I should have restored internet by the 23rd of February, 2025. In the interim, I received a letter by mail from a ****** S (no last name), an escalation coordinator. The letter assured me that he, after speaking with the management in the local office who had responded"They have informed us that restoration in
your specific area is nearing completion. While work in your direct location is complete, crews are currently focused on tying up loose ends in the ********** area. Once this final phase is finished, full service will be restored to everyone in your region, including you." On Sunday, February 23, I went to the **** update for Restoration. The date to begin or continue was 02/23/2025 with the following caveat: "Work Begins or Continues in the Following Areas: Each area normally takes about 2 months to be brought back online. Fiber conversion areas, such as **********/****** Trot, will require a visit to each home to run a new drop and install an *** in the home for fiber." There are two such "conversion areas listed under the 02/23 date. (Fiber takes longer to install than copper wires.) This afternoon, February 25, I called ****** again for an update since I have no internet. I was told "he was gone". I spoke with a ****** who agreed to see if he could contact the local office and anyone else. On hold for 15 minutes. Upon his return he offered that the date to "start or continue" working on ********** has, once again been bounced to 03/02/2025 and they are currently working in *********** (a town of 500). He also added that the crews are working alphabetically down the designated areas....Snow Creek is one above the bottom in a list of 18. Also today, I got a letter from **** with tips...keep your modem on (using electricity) so they can detect when service is restored/reports of downed lines are helpful. Almost all of the lines were down. The letter continues offering that they have 10 contracting crews (have seen NO trucks, which was in agreement with what ****** discovered...no one has been here.) The letter touted that they were installing fiber optic cable at some locations, which I mentioned takes more time, more equipment and more training. I agree that this would allow for "long-term network improvements." However, having internet would go a long way. The letter blamed "construction vehicles, debris removal, and rebuilding work" which "have caused new disruptions to service lines, requiring additional repairs...these conditions, combined with difficult terrain and weather delays, continue to make restoration a complex problem." I have spent over 5 months with this "complex problem" I can't get a straight answer from anyonenot the local office, not ****** S, not the person at the other end of the phone. I chose to live in these beautiful mountains. I chose to have to drive 30 minutes for groceries. I chose my lifestyle of quiet solitude. However, at almost 77 years, driving has become more difficult, fuel expensive, and time away a precious commodity.

Regards,

**** *****

Business Response
Date: 02/28/2025
Attached
Initial Complaint
Date:02/14/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is my 10th complaint. You have done NOTHING . My interent is still not fixed and haven't been worked on.
Business Response
Date: 03/10/2025

Customer Answer
Date: 03/11/2025
Zito media is saying the internet issue was due to me having to many devices on it. They have the record showing I had 64 devices 7/3/2024. The internet levels With the same levels documented, 0 media has the documentation as the same levels.I have now well that I did have. And now I have twenty five devices that were connected to the internet maybe twenty eight. With two modems and two wifi extenders , which all can hold over a hundred devices.

All I ever asked was from the fix the ***********'s been the issue since day one.Look, another record to please everyone has my permission.The service technician that installed the fiber optics spent 5 hours here.That day trying to figure out that same issue. He no longer worked as a media and then had four other service definitions out here , which two of my brand new had no clue what they were doing. Look at my service calls asking for help with the same issue.
All I wanted was the internet fixed and now since they disconnected my services . Illegally i may add. I have been paying for my streaming services which i cant use. I work out of my home with my dads business for paper work and invoices. So please explain to me what you think I should want from this or how you would feel what you would want from this if you were in my shoes and i'm legitimately been asking for years for help.
I expect a few People to be fired. I expect my account to be cleared.Where it should be you don't expect me to pay for a service i'm not receiving. And I want apology from someone In person from whoever's in charge of the facility here. If not I will follow through with her in an attorney. At that point the ***** in my court.
It's hard to stay civil talking about this company with what they have.Put me through and they are still putting me through I've contacted the ************************************. I have contacted The u s attorney generals Office in *************** I have also contacted the fcc. This is no joke in matter. Please.
Contact anyone to lose offices concerning this matter.And they will tell you the same thing i'm telling you now
All I have ever asked was for zito media to do.What's right. So do what's right.

******** **** stoner
************
*****************************
******************************

Complaint: 22941065

I am rejecting this response because:

Regards,

******** ******

Business Response
Date: 03/20/2025
Attached is our response
Customer Answer
Date: 03/24/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 22941065

I am rejecting this response because:

It doesn't matter if I'm a customer.Or a former customer.They are still trying to charge me money for a service.I did not receive. They charged me for the past 4 years.When I was with them full price for a service i received 25% of for. I have Over five hundred service calls asking for help. For zito media to fix the issue. I don't everything they've ever asked. And the issue still remained. If that's not the definition of consumer fraud then please tell me what is. I expect my account to be cleared. And I expect a refund for the past 4 years I paid full price for 25% of the service was recived. You can't Deny it you have the proof it's in your document zito media. I also request all of my documents regarding to my account. Zeta ********************** you cannot just s**** someone over and expect them to bend over and let you.
Right now.
I'm Re contact in the *** and the pa attorney generals Office again whos involved.

Regards,

******** ******

Business Response
Date: 04/01/2025
Attached is our response
Customer Answer
Date: 04/02/2025
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: 22941065

I am rejecting this response because:

I'll see youI'll see you in court and when I own Zero media i'm fine every single one of you personally.

See you all soon
Regards,

******** ******
Initial Complaint
Date:02/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The company continues to give me the run around about coming to restore my internet service. Ive called the local and the main offices. Some customer service representatives have actually been courteous and tried to help while others just give some excuse. The date is 2/11/25 and there has been some rain today but todays excuse as to why they arent coming up our road today is because of poor road conditions. Ive been as patient as I can be, but we finally got put on this special list that the company was going to start to work. Two weeks ago, a subcontracted company came and worked in my yard for a few days and I havent seen a truck since then. Weve been pushed back for a month now and Ive called almost everyday for the past month. As far as my area goes, there is absolutely NO EXCUSE as to why I my internet shouldnt be restored. Country cable vision (the previous owners), would have had this issue resolved months ago, but this company continues to lie and doesnt do anything to help out its customers.
Business Response
Date: 02/23/2025
Attached is our response
Customer Answer
Date: 02/24/2025
My road is Humpback Mountain and I was promised that my internet would be restored in 3 weeks. Currently there is 1 week and 2 days remaining before I began to make some phone calls again. Im sick and tired of being lied to. The fiber company told me that they dont bounce back and forth, but yet they went to another county that wasnt even on the list. Now Im being told its going to be 2 months.
Business Response
Date: 03/10/2025
Attached is our response
Initial Complaint
Date:02/07/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had Zito Media Internet since 2021. I have not had service at my address since January *******. Each time I call they claim to be "working on it" but nothing is ever fixed. When I contact support they say there is a help ticket in but it is never resolved. I let them know that I would not be paying another dollar until it was fixed. They turned off my service for non-payment and keep calling asking for payment. I have let them know, when service is fixed at the address I will make a payment to restore service. I will not pay and then once again remain without service. I work from home. This is damaging my livelihood.
Business Response
Date: 02/18/2025
Zito Media
************************************************************************

BBB serving ******************* and ********************
************************
************** 2005-3404

Re: ***** Walker
Complaint ***********
February 18th, 2025

To whom it may concern:

This is in response to the BBB complaint ID: ********. We apologize for the experience ***** has had with her services being out. I sincerely apologize for the service issues you have experienced. I attempted to reach out on 2/13/25 and 2/18/25 and you returned my call today on 2/18.
I wanted to check in and ensure everything is working properly following the completion of the escalated work order to restore your services on 2/11/25.I am glad that you were able to confirm everything was working great and the tech was great. Upon reviewing your equipment, I see that everything is online and has remained stable since service was restored.
Regarding a credit, I am able to apply a $54.00 adjustment for the period from 1/22, when your service went down, until restoration on 2/11. Any remaining balance will need to be addressed to avoid service interruption.

If ***** has any additional questions, we can be reached 24/7 at **************.

Sincerely,

******* M
Escalations Coordinator
Zito Media LLC
******************
Coudersport PA 16915

Customer Answer
Date: 02/18/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

***** ******
Initial Complaint
Date:02/05/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My Internet has been out since January 20, 2025.I have made numerous calls to **** customer service wanting an update to what is being done to correct the problem and when I can expect to have service restored.Was told they will create a work order, was told work order created middle of last week and that order was closed. Could not or would not tell me why order was closed when I still have no service. Have been told the last (3) three days they would contact Maintenance and find out what is going on but when I call back customer service still has no answers, and refuse to forward my call to maintenance or give me contact information. Would like so answers on what is being done to get my service restored.
Business Response
Date: 02/12/2025
Zito Media
************************************************************************

BBB serving ******************* and ********************
************************
************** 2005-3404

Re: ******* ******
Complaint ID: ********
February 12, 2025

To whom it may concern:

This is in response to the BBB complaint ID: ********. I have apologized to Mr. ****** for the intermittent service and assured him that the underlying issue has been resolved. To compensate for the time without service, I have issued a credit to his account. Additionally, I have provided him with my direct contact number should he have any further questions or concerns.

If you need any further assistance, please dont hesitate to reach out.

If ******* has any additional questions, we can be reached 24/7 at **************.

Sincerely,

***** *******
Escalations Coordinator
Zito Media LLC
******************
********************
Initial Complaint
Date:01/30/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Zito media is refusing to provide useable internet service. I have there highest package gig speed and have not had realiable or working internet since January 1st we have had 9 technicia visits. (Mostly the same guy) and they leave before confirming the internets working. Ive ask for 3 sup calls and only received one at the beginning. I had to call back and get informed that they just today sent it to engineering. Even tho the last work order was Monday. We are now over 200 in hit spot fees trying to provide school work internet for my brothers.
Business Response
Date: 02/06/2025
Zito Media
************************************************************************

BBB serving ******************* and ********************
************************
************** 2005-3404

Re: ******* ******
Complaint ID: ********
February 6, 2024

To whom it may concern:

This is in response to the BBB complaint ID: ********. We sincerely apologize for the service issues you have experienced. I reached out and spoke with ******* regarding your concerns, and I want to assure you that we have taken multiple steps to address them. Several service and maintenance technicians have been to your home, and we have rerun the drop from the tap to the modem to improve connectivity.
Additionally, we have applied a credit for one month of service. Our engineering team has also reviewed the situation, and all signal levels are currently within the proper range.
Please let us know if you continue to experience any issues or if there is anything else we can do to assist you. We appreciate your patience and value your business.

If ******* has any additional questions, we can be reached 24/7 at **************.

Sincerely,

**** *.
Escalations Coordinator
Zito Media LLC
********************************************************************************
Initial Complaint
Date:01/30/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I have had Zito Media since 2008. Since Thanksgiving we have been having no service. It cycles and then a black box comes up. And Ive tried turning it on and off and unplugging it. And the same thing happens. For the last two months if we call in it says that theres issues in the area and others in our area are saying that they have had issues. When we called today to address not really feeling it was ethical for them to charge us for the last two months the person ignored what I asked and then set off to doing a refresh and fixing the technical issues and setting up a person to come out and check on it. Then tried to finish up asking if there was anything else they could do. I was like well I called in about being reimbursed for services not rendered for two months. She said she can give $10 off for 3 months, I said no thank you I will reach out to the BBB and hung up on her.
Business Response
Date: 02/06/2025
Zito Media
************************************************************************

BBB serving ******************* and ********************
************************
************** 2005-3404

Re: ******* ********
Complaint ID: ********
February 6, 2024

To whom it may concern:

This is in response to the BBB complaint ID: ********. We sincerely apologize for the service issues you have experienced. I reached out to our team and arranged for a modem swap to address the concerns. Additionally, I have applied a credit of $123.48, covering one month of service, as the issue was reported on 1/29, and we promptly initiated the modem replacement.
A maintenance technician was also onsite on 1/31, and all signal levels have been confirmed to be within the proper range. I can see data actively flowing through the modem, indicating that service is functioning as expected.
Please let us know if you continue to experience any issues or if theres anything else we can assist you with. We appreciate your patience and value your business.

If ******* has any additional questions, we can be reached 24/7 at **************.

Sincerely,

**** *******
Escalations Coordinator
Zito Media LLC
**************************************************************
Initial Complaint
Date:01/29/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Internet has been slowed and shutdown on and off everyday for the last 4 weeks. We have called too many times and always get the run around.
Business Response
Date: 02/03/2025
Zito Media
************************************************************************

BBB serving ******************* and ********************
************************
************** 2005-3404

Re: ******* ******
Complaint ID: ********
February 3, 2025

To whom it may concern:

This is in response to the BBB complaint ID: ********. I attempted to contact the phone number listed on the BBB complaint but was unable to reach anyone, as there was no answer and no voicemail set up. Subsequently, I called the contact number associated with the account and spoke with Mrs. ****** regarding the intermittent service issues she has been experiencing. She confirmed that the issues began prior to her most recent service call. To ensure continued support, I have provided Mrs. ****** with my direct contact number should she encounter any further issues in the future.

If you need any further assistance, please dont hesitate to reach out.

If ******* has any additional questions, we can be reached 24/7 at **************.

Sincerely,

***** *******
Escalations Coordinator
Zito Media LLC
********************************************************************************

Customer Answer
Date: 02/04/2025
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Regards,

******* ******
Initial Complaint
Date:01/19/2025
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Before Zito Media bought the company from *************, we paid June and July months together. **** bought the company in July and demanded from us payment for that month. I have talked to a lot of people from customer service explaining the situation, I have emailed copies of the check proving that July was paid. We keep receiving calls about our account being delinquent. We are billed late fees monthly. Every month that I speak with a customer service representative, they tell me that the issue is fixed, but its not. I get emails and calls that my service is going to be discontinued. As of now, because I paid some late fees, they are the ones who owe me. I keep paying my bill monthly
Business Response
Date: 01/27/2025
Attached is our response

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